1 bedroom, premium bedding, individually furnished, desk

Reviews of ShinShin Hotel Jeju Ocean

4 out of 5
ShinShin Hotel Jeju Ocean
14, Joong Ang-ro, Seogwipo, Jeju Island

Reviews

8.0

Very good

Rating 10 - Excellent. 385 out of 1000 reviews" "
Rating 8 - Good. 333 out of 1000 reviews" "
Rating 6 - Okay. 140 out of 1000 reviews" "
Rating 4 - Poor. 85 out of 1000 reviews" "
Rating 2 - Terrible. 57 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Marita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Nguyen Kim

Stayed 1 night in Aug 2023

2/10 Terrible

Ruth

Stayed 3 nights in Jul 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice location. The room I had was spacious and very nicely decorated and well equipped with full size fridge, dining/work table, nice shower etc. Added bonus is there a legit massage place across the street that was a life saver after days of hiking etc.
Stayed 2 nights in May 2023

10/10 Excellent

byung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Vanessa

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos made the property seem far nicer than it actually was. The curtains in the room were so dusty. The air conditioning wasn’t working at all. There is no concierge, only the two ladies at the reception who were not very helpful. There are no restaurants in the area that open until after 5pm which wouldn’t ordinarily be a problem except that the hotel is around the corner from some strip clubs so if you are traveling with children, it does not seem safe at all. Furthermore, the hotel’s only restaurant serves only breakfast so eating out of the hotel is necessary. I would definitely not take a family there. It is definitely a no-frills place. We chose it because it was close to the water but this is not a four star hotel by any stretch of the imagination and it was not worth the money we paid.

10/10 Excellent

Elsie Cheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room is big n can even have a kitchen sink n washing machine. very clean room indeed.

2/10 Terrible

SIOU PENG

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeping is just changing of towers & replace water. Toilet no cleaning & the cleanliness is terrible. Only the queen bed is ok, the other 2 single beds, the conditions were bad.

8/10 Good

Samuel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very spacious and good view. Hotel staff decent English. Sometimes towels provided was not clean.
Stayed 5 nights in Sep 2022

8/10 Good

Siew Eng

Liked: Cleanliness
Stayed 1 night in Jul 2022

8/10 Good

Lye Fong Pearl

Travelled with group
Liked: Cleanliness, amenities
Super spacious room with great Ocean View. The washing machine inside the room came in handy as we were able to wash our clothes when needed. If only there is a small microwave oven to allow us to heat up our food, that would have been perfect. Location wise, it is walking distance to shopping street, the port and beach, but be prepared to walk up a gradual slope as the hotel is located up hill from the beach/port. Whole building looks a little run down but the room is still decent. House keeping needs to be improved as there were no bath towels provided and we had to ask for them. One of the bath towels given had a hole in it. The towels were taken to wash and were never replaced. Overall, for the room size and location, it is value for money and good for families.
Stayed 5 nights in Jun 2022

8/10 Good

Lolita, Warwick

Travelled with family
Liked: Cleanliness
The hotel was nice; needs a little love but I liked it. Great Chinese restaurant downstairs. Awesome cafe steps outside the door (Grey Owl) and an amazing grill restaurant 5 minutes away (Golden Bow). The property isn’t for the bougie traveler but it does have a lot to offer. Conveniently located near attractions. Fun neighborhood to explore. The store keepers in the area are very friendly. Hotels are a place to lay my head when I’m out exploring a new city so it was okay.
Stayed 4 nights in May 2022

10/10 Excellent

Man Young

Stayed 5 nights in May 2022

8/10 Good

Justine, Chula Vista

Stayed 2 nights in Sep 2021

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for our family
Stayed 1 night in Apr 2022

2/10 Terrible

Daesok Simon

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible place to stay!
Stayed 1 night in Apr 2022

10/10 Excellent

Clinton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property would stay again.
Stayed 1 night in Mar 2022

6/10 Okay

daeyeon

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
It's affordable and spacious but a bit dirty and shabby. It's not good,it's mediocre.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

4/10 Poor

Jinkyung

Travelled with family
Disliked: Amenities, property conditions & facilities
This place has no privacy like another hotel around this place in front of windows. I couldn't enjoy the views as the photo they took you need to pay for watching TV monthly even i stay there for 2nights But the worst is the toilet. They provided a paper that explain how to use toilet. You have to press two buttons. Through water out 5 sec & new water in for 5sec. Better going to love hotel
Stayed 2 nights in Nov 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't trust those nice images on the website about this hotel. In reality its interior is run down and requires substantial refurbishment throughout. Rooms are big, but furniture very old. On the first day maid did not clean our room and when I asked why, she replied that she did not have a key... even though she must have a master key to each room. On the second day, I did not see her, but she only changed towels without cleaning room again... Same story on the following day... Thus, effectively, it was bad room service. I don't think I will stay in this hotel again.
Stayed 4 nights in Jul 2021

2/10 Terrible

Kyungyeon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very old and needs update. No sound proof and dirty... do not trust the pictures.
Stayed 1 night in Mar 2021
Response from 오션팰리스호텔 on 20 Mar 2021
Hello, this is Ocean Palace Hotel. Thank you for using our hotel. We apologize for disappointing you without satisfying your satisfaction. This is Ocean Palace Hotel, which is further developed through municipal administration. Thank you. Have a nice day.

6/10 Okay

Kang Shik

Liked: Cleanliness, property conditions & facilities
Dissapointing Stay, cut short
This is at best a 3 star, its suited to familys or coach tours. The reception is very basic with extra charges or deposits for pretty much everthing from charge for early check-in to just getting one room key card, even though we booked the european family triple room..you need to leave a deposit if you need another key card. The hotel has a convienice store, a tacky chinease resturant and q cafe, only the convienience was open. The room is large but the beds dont have a frame base, they use an extra mattress as a bqse so a bit wonbly. Having booked for 3 nights we only stayed 1 night and check-ed out early...of course no refunds for early check-outs. Decided to spend the remaining days at the Marriot. Dissapointing as photos looked great but just the level wasnt what I envisaged.
Stayed 3 nights in Feb 2021
Response from 오션팰리스호텔 on 21 Feb 2021
"먼저 고객님께 100%의 만족을 드리지 못해 정말 죄송합니다. 고객님의 리뷰는 해당 관련 부서와 공유하였으며, 시정 명령 내렸습니다.ㅠㅠ 다시 한 번 죄송합니다. 청결, 시설, 서비스 기본을 다시 생각하면서 정성으로 준비하겠습니다."

6/10 Okay

Minkyung

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from 오션팰리스호텔 on 24 Jan 2021
안녕하십니까 제주 오션팰리스 호텔입니다. 고객님의 소중한 이용 후기 정말 정말 감사드립니다. 고객님의 칭찬은 저희에게 아주 아주 큰 힘이 됩니다...♥ 이렇게 큰 힘은 더 나은 서비스를 위해 고객님을 생각하는 마음~ 정성으로 준비하는 마음으로 전달되구요~ 다음 번에도 저희 호텔을 이용해주실꺼죵?!!!??? 저희 호텔 이용해 주셔서 감사드리고 소중한 이용후기도 감사드립니당ㅎㅎ(๑ Ỡ ◡͐ Ỡ๑)ノ♡ 오늘도 행복 가득한 하루 보내십시요 >_<

4/10 Poor

Minjun

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They “upgraded” our room, not so sure in which standard because when we had a peek on the other side room it was so clean and quite new. our room was clean by its definition however things were old and not even replaced or maintained.
Stayed 2 nights in Nov 2020
Response from 오션팰리스호텔 on 10 Nov 2020
Hello. Ocean Palace Hotel. Thank you very much for your valuable review. I am truly proud and happy to be a comfortable and cozy shelter for you. Always thinking about you. To provide you with better service. I try every day. Haha I'm not proud of your praise. We will always try to come to you with better service. I hope you have a good day today :) Thank you.

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2020
Response from 오션팰리스호텔 on 24 Sept 2020
안녕하십니까 고객님 제주 오션팰리스 호텔입니다. 우선 저희 호텔을 방문해주셔서 진심으로 감사드립니다*^^* 고객님의 여행에 완벽한 쉼터가 되어드리지 못한 것 같아 아쉬운 마음이 큽니다ㅠㅠ 해당 부분은 해당 부서와 공유 하겠으며 반드시 개선 하도록 하겠습니다 ㅠㅠ 다음 번에는 고객님께 만점을 받을 수 있도록 더욱 세심하게 준비해놓겠습니다 ㅎㅎ 이용해 주셔서 감사드리고 오늘도 최고로 기분 좋은 하루 보내시길 바랍니다 ^^

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2020
Response from 오션팰리스호텔 on 22 Sept 2020
안녕하세요 제주 오션팰리스 호텔입니다 ^^ 고객님의 소중한 이용후기 감사드립니다. 해당 부분은 해당 부서와 공유 하였으며 반드시 개선 하도록 하겠습니다 ㅠㅠ 저희 호텔은 서귀포 시내에 위치하고 있어 어딜 가든 접근성이 편리하다는 장점이 있습니다!! 이를 알아주시고 칭찬해 주시니 무척 감사드립니다. ㅎㅎ 다음 번에도 저희 호텔을 이용해 주신다면 보다 더 나은 서비스를 제공할 수 있도록 최선을 다하겠습니다 ^~^ 다음 번에는 고객님께 만점을 받을 수 있도록 더욱 세심하게 준비해놓겠습니다 ㅎㅎ 이용해 주셔서 감사드리고 오늘도 최고로 기분 좋은 하루 보내시길 바랍니다 ^^

4/10 Poor

EINA

Stayed 2 nights in Aug 2020
Response from 오션팰리스호텔 on 9 Sept 2020
안녕하십니까 오션팰리스 호텔입니다 고객님의 소중한 후기를 남겨주셔서 진심으로 감사드립니다 고객님께 100% 만족도를 못드린거 같아 속상합니당 ㅠ,ㅠ 100% 만족도를 드릴 수 있도록 최선을 다하겠습니다 더 나은 서비스로 고객님께 찾아뵙도록 하겠습니다 오늘도 좋은하루되시길 바랍니다 :) 감사합니다

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2020
Response from 오션팰리스 on 15 Mar 2020
안녕하십니까 제주 오션팰리스 호텔입니다. 만점이라는 높은 점수주셔서 너무 감사드립니다. 자만하지 않고 더욱 노력하는 오션팰리스 호텔되도록 하겠습니다. ^^ 다음 번 제주도 서귀포 방문시 저희 호텔을 기억해주시고 방문해주시길 바랍니다 오늘도 좋은하루 보내시고 새해 복 많이 받으세요 ^^

8/10 Good

NiceHotel

Travelled with partner
Liked: Cleanliness, staff & service
Liked the location which was close to some cool cafes and restaurants . Foyer was a little dated and uninviting.
Stayed 7 nights in Jan 2020
Response from 오션팰리스 호텔 on 5 Feb 2020
Hello, this is Jeju Ocean Palace Hotel. Thank you for your valuable review. I think you used it conveniently because of convenience facilities. It is really good. However, although there are some old facilities that are a little old because of our hotel lobby, we are fixing them a little after we check them.However, please understand that there is a little delay in the repair of the hotel Thank you. Have a nice day:)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cozy
enough space as always, silent, warm, clean room with affordable price. Always like it.
Stayed 2 nights in Jan 2020
Response from 오션팰리스호텔 on 18 Jan 2020
Hello, this is the Ocean Palace Hotel in Jeju. Thank you very much for your review. We are very happy to hear that you are satisfied. ^^ I was happy to serve you. I hope you have a good day today. Thank you~

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and near to places of interest, freindly staff, and very nice breakfast buffet with many selections.
Stayed 4 nights in Dec 2019
Response from ocean place hotel on 3 Jan 2020
Hello, this is Jeju Ocean Palace Hotel.^. Thank you so much for this valuable review even while you were busy! We'd love it if you like. Your compliments give me great strength for a long time. This great power comes from thinking about you for a better service. I'll sincerely prepare for you. Thank you for giving me a good score. Please call again. Then, we will try harder to get a perfect score of 10. We'll be a shelter for you for a longer time than now.

10/10 Excellent

Pui Sze

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from ocean place hotel on 29 Dec 2019
Hello. Jeju Ocean Palace Hotel. Thank you very much for your valuable review. You gave me 10 out of 10, so I'm going to end my day so happy. I'm so glad you said you were satisfied. Next time you visit Jeju Island, please visit Ocean Palace. I'll greet you with a bright smile. Thank you.

10/10 Excellent

Rohan, Seattle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice clean property. It lacks some amenities like microwave, utensils, room service etc.
Stayed 2 nights in Dec 2019
Response from 오션팰리스 호텔 on 10 Dec 2019
Hello. This is the Jeju Ocean Palace Hotel. Thank you so much for your valuable review. Inadequate facilities that cause inconvenience I'm so sorry. We're going to need to talk to you about your review I'll try to share and improve it. Thank you for using our hotel. Have a good day:)

8/10 Good

Boon Kiong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from 제주오션팰리스 호텔 심아현 on 29 Nov 2019
안녕하십니까 제주오션팰리스 호텔입니다 고객님 소중한 후기를 남겨주셔서 감사합니다 저희 호텔에 머무르시는 동안 편하게 지내셨기를 바랍니다^^ 저희 제주오션팰리스 호텔은 지금 상황에 안주하지 않고, 더 발전하여 고객님에게 100% 만족도를 보장하는 제주오션팰리스 호텔이 되겠습니다. 감사합니다!!

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from 심아현 on 27 Nov 2019
안녕하십니까 제주오션팰리스 호텔입니다 고객님의 소중한 후기 정말 감사합니다 저희 호텔에서 편안하게 지내셨길 바랍니다 다음에도 더나은 서비스와 밝은 미소로 고객님을 만나 뵐 수 있길 바랍니다 감사합니다!! 오늘도 좋은하루 보내시길 바랍니다

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019
Response from 제주오션팰리스 호텔 on 24 Nov 2019
안녕하십니까 고객님의 평점 감사합니다. 고객님께 100%의 만족을 드리지 못해 죄송합니다. 고객님의 행복을 위해 준비함에 있어 미흡함이 있으셨다면 고객님께서 너그러운 마음으로 이해해 주십시오. 고객님 한 분 한 분 소중하고 고객님들의 여행에 쉼터로서 편안함을 제공해 드리기 위해 모든 직원들이 각 파트별로 정성으로 준비하고 있음을 말씀드리고 싶습니다. 이렇게 고객님께 만족을 드리지 못 했을 때 정말 속상합니다. 고객님 좋은 하루 되세요. 감사합니다 :-)

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Love that the room is big and spacious. However which such a big room guest would have expected more amenities. The one and only microwave is situated at level 1 and we needed to bring our food down to get them heated up before headed back to our room. Even though there is a washing machine, we do not have enough hangers to hang out clothes.
Stayed 2 nights in Nov 2019
Response from Mr.lee on 22 Nov 2019
Hello, this is the Jeju Ocean Palace Hotel. Thank you very much for giving me a good review. Due to fire prevention, microwave ovens are not placed in each room. So I use it for public use on 1F of the lobby. Clothing hangers are arranged to accommodate the minimum number of rooms, but if you need more, please tell the front desk and we'll deliver more. Thank you.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel can’t decide if it wants to be a hotel or a serviced apartment. Doesn’t appear professionally operated as a hotel as there were no consistency in their electrical appliances (we switched rooms). Too many unnecessary built-in storage. Décor is old & amenities are worn out. Reception staff have low command of English & tend to decline most requests (not sure if it is because it is more convenient to say no or simply because they do not understand). There are a few markets around the corner from the hotel & a convenience store, Chinese restaurant & coffee joint directly accessed within the hotel premise. The Airport Limo bus stop is a 15-min walk away & not exactly most friendly if you have heavy luggage as the roads leading to it isn’t all flat.
Stayed 3 nights in Oct 2019
Response from 오션팰리스호텔 on 21 Nov 2019
Hello, this is the Jeju Ocean Palace Hotel. Thank you for your review. I'm sure you're confused with your apartment, but our hotel is built by remodeling our officetel, so please understand that we have unnecessary built-in storage I am really sorry for the inconvenience caused by our poor English skills. From now on, I will try to study English a little more for other foreign guests Thank you for using it. Have a good day.

10/10 Excellent

Dezima

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd stay. Very spacious compared other hotels.
Stayed 2 nights in Nov 2019
Response from ocean manager on 21 Nov 2019
Dear Sir. Thank you for your valuable review. I'm happy on a scale of 10. It is a great pleasure and a great reward for all employees. Please remember the Jeju Ocean Palace Hotel. I ask you to introduce yourself. If you come to Jeju Seogwipo with all four seasons in it, Please visit the Jeju Ocean Palace Hotel. You can enjoy your work with good customers. Thank you:)

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Ocean palace hotel need to be taken down from a four stare hotel to a two stare Motel. Everything in the establishment was so dated, my room was falling apart and it was being held together by tape literally. It did have great space in the rooms but the photos where so false leading. I asked for an Close iron, they did not have any at all, not unavailable they did not carry them, the free breakfast was Horrible it’s not what someone expects for Four- Stare Hotel.
Stayed 4 nights in Sep 2019
Response from ocean manager on 3 Oct 2019
Dear Sir. confirm one's valued opinion I'm sorry I couldn't give you 100% satisfaction. I want you to know that we can provide better service to our customers. The contents have been shared with the relevant departments. Breakfast menu is Korean buffet and American style. Did you feel uncomfortable using Korean food buffet? Please understand that the menu changes every day. It's not a new one, but I'm trying to get you in that condition. Have a good day. Thank you:-)

8/10 Good

Neha

Liked: Property conditions & facilities, room comfort
A decent stay
It was an OK kind of stay. Actually i would only say the cleanliness of the rooms weren't done properly everyday. Especially bathrooms. But the rooms are very spacious and they provided ample drawers and washing machine inside the room which was really great. I was pretty happy with the stay.
Stayed 3 nights in Sep 2019
Response from 이수진 on 19 Sept 2019
Hello, this is Ocean Palace Hotel. Thank you for your review! First of all, I'm really sorry that I couldn't give you 100% satisfaction. Your review was shared with the relevant departments. I've issued a correction order I'm sorry again. Refreshing the basics of cleanliness, facilities, and service I'll be ready with all my heart. Have a good day. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Easy to access the big market and open spaces
Easy to access the big local market and open spaces - separate living room. Cost effectiveness hotel!
Stayed 1 night in Sep 2019
Response from 이수진 on 15 Sept 2019
Hello, this is Ocean Palace Hotel. We are very happy to hear that you were satisfied. We'll have a good service next time. Have a good day. Thank you.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy, especially the shower. Everything is white so you see every hair, spot, and stain.
Stayed 2 nights in Sep 2019
Response from 호텔관리진 on 12 Sept 2019
hello, this is Ocean Palace Hotel. Thank you for leaving a review I'm very sorry for not satisfying you. According to your opinion, cleanliness issues must be shared with the relevant department. I'll take action. sorry again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located for convenience to dining and attractions.
Stayed 2 nights in Aug 2019
Response from 제주오션팰리스 호텔 on 5 Sept 2019
Hello, thank you for your valuable use. Thank you once again for always coming to Jeju with the Jeju Ocean Palace Hotel. Thanks to our VIP customers, all of our staff members are working hard to prepare their rooms. Your review was shared with the relevant departments. Even if I prepare for 100% of my condition, I'm upset that I'm not good enough. We'll be Jeju Ocean Palace Hotel with a more detailed mind to give you 100% satisfaction. It's autumn now. Take care of the weather that has a big day difference. Have a good day. Thank you.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My family was so pleased with the condition of the facility. It was very spacious and clean. However, they charged us extra for checking in a bit early and didn’t even do anything when we had to check out so much earlier than the usual time nor gave us refund or anything else to make up for missing the breakfast we bought. There was an emergency in the family and had to leave early at 5:30 in the morning and asked for a refund for the breakfast we paid for. What kind of math do they do when they charge for early check in and do nothing for the service we paid for and missed??
Stayed 1 night in Aug 2019
Response from 제주오션팰리스 호텔 on 6 Sept 2019
Good morning, I'm sorry I didn't feel satisfied with you, but I haven't been able to give you another pleasure with a comfortable stay on a pleasant trip. I'm always thinking about your happiness and comfort and preparing for it. I'm upset. I'll check your service room cleanliness management once again and pay close attention to your stay at the Jeju Ocean Palace Hotel to make you feel happy you come. Have a relaxing weekend night. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from 제주오션팰리스 호텔 on 30 Aug 2019
안녕하십니까 고객님의 10점 만점 감사드립니다. 고객님의 만점은 저희 제주 오션 팰리스 호텔 모든 직원들에게 큰 힘입니다. 큰 보람입니다. 큰 기쁨입니다. 언제오시더라도 늘 행복하고 편안하고 즐거운 숙박이 되시도록 정성으로 준비하겠습니다. 늘 고객 감동을 위해 노력하는 모든 직원들이 되겠습니다. 이젠 저녁에 선선함이 가을같아요 일교차 큰 날씨 건강 조심하세요 만점 주신 고객님 사랑합니다. 감사합니다 :-)

6/10 Okay

Patrick, da HI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OBSTRUCTION due to CONSTRUCTION!
Room was quite spacious! Had the near top floor ocean "view"....except they failed to mention the OBSTRUCTION of any view with the CONSTRUCTION of another building next door that will BLOT OUT ANY FUTURE VIEW OF THE OCEANSIDE.....Im on a top floor but had the Construction workers looking into my window [that is how high the construction.....That ruined my stay there in that nice suite. Looks like they will need to add a few more floors to overlook the building going up beside it!
Stayed 2 nights in Jul 2019
Response from ocean manager on 15 Aug 2019
Dear Sir. Thank you for your valuable feedback. The location of the hotel is a little far from the sea Please understand the part where you can see some ocean in the glass. I'm sorry I couldn't be satisfied with your pleasant trip. with a much more moving service We will try and prepare for the happiness of our customers. Have a happy day full of good things. Thank you :-)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place . Very spacious room with table and washing machine . Good breakfast. Recommended.
Stayed 3 nights in Jul 2019
Response from 제주오션팰리스 호텔 on 11 Aug 2019
Thank you for your valuable grade. A perfect score of five is a big boost for the staff at the Ocean Palace Hotel in Jeju. I love you so much for giving me a perfect score. More detailed inspection and cleanliness~ We'll do our best to serve you whenever you come with a friendly service with high quality. Please remember Jeju Ocean Palace Hotel and make sure to visit again. Thank you :-

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Very close to the ocean and many attractions in Seogwipo. Plenty of parking space. Well maintained rooms. Great variety of suite options. Helpful staff.
Stayed 5 nights in Jul 2019
Response from ocean manager on 10 Aug 2019
Dear Sir. Thank you for your valuable use. Our satisfaction is our satisfaction. Our happiness is our happiness. Our pleasure is our pleasure. Please remember the Ocean Palace Hotel in Jeju. Please find it again. with a more hospitable and pleasant facility than now. Be prepared to stay at home at any time. Have a happy day full of good things. Thank you :-)