Outdoor pool, pool umbrellas, pool loungers
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Reviews of The Citta Luxury Residence

4 out of 5
The Citta Luxury Residence
Jalan Yudistira No. 2, off Jl. Kunti 2, Banjar Basangkasa, Seminyak, Bali

Reviews

8.4

Very good

Rating 10 - Excellent. 29 out of 59 reviews" "
Rating 8 - Good. 17 out of 59 reviews" "
Rating 6 - Okay. 10 out of 59 reviews" "
Rating 4 - Poor. 0 out of 59 reviews" "
Rating 2 - Terrible. 3 out of 59 reviews" "

8.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in a way too busy city!
Very spacious place, superb attentive service, okay breakfast, beautiful grounds and pool area. A few mechanical hiccups with hot water and AC that were resolved as quickly as possible. Recommend this place to stay for sure
Stayed 3 nights in Jan 2020
Response from Made on 24 Jan 2020
Dear Guest Thank you very much for lovely stay with The Citta Luxury Residence. It is always our great pleasure to have you stay here with us.The Citta Luxury Residence team and I are very pleased to learn that you have enjoyed our services and facilities. Changes for change will continue to be made for the convenience of our visitors. We would love to welcome you back to The Citta Luxury Residence for another experience. Best regards I Made Sudaryanta Operational Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property, they could have had more lounge chairs around the pool. The staff were friendly and did a wonderful job.
Stayed 10 nights in Oct 2019
Response from I Made Sudaryanta on 23 Nov 2019
Dear Anonymous Thank you very much for lovely stay with The Citta Luxury Residence. It is always our great pleasure to have you stay here with us.The Citta Luxury Residence team and I are very pleased to learn that you have enjoyed our services and facilities. Changes for change will continue to be made for the convenience of our visitors. We would love to welcome you back to The Citta Luxury Residence for another experience. Best regards I Made Sudaryanta Operation manager

10/10 Excellent

Verified traveller

Stayed 5 nights in Nov 2019
Response from I Made Sudaryanta on 23 Nov 2019
Dear Anonymous Thank you very much, we really appreciate your feedback. We would love to welcome you back to The Citta Luxury Residence for another experience. Best regards The Citta Team

8/10 Good

David, Perth, Australia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was included but average. Not good. Not bad, just average. Was about 20k taxi fare to seminyak square Can walk 10mins to shopping area. Pillows overly fat and i found hard to sleep. Solution would be to take your own pillow if fussy. Villa was very big and spacious, clean. Pool for kids was great. Good shallow end, and deep end not too deep. Generally quiet. Hosts very friendly and grounds secure. Bathrooms clean. Great for families. Airport taxi to hotel was 400k. We arrive late and couldn't bargain. Apparently go upstairs to 2nd level and catch taxi for 1/2 cost. Hotel to airport van in advance was 150k as comparison as arranged by hotel. Food in bali has gone up in price generally and not much cheaper than say Australia. When eating out, breakfast was about 650k for 2 adults and 2 children. At hotel, it was free, but average. Beds were comfy and great for kids. Easy to get taxi everywhere and back with only 1 min walk to street with consistent taxis going past.
Stayed 4 nights in Sep 2019
Response from I Made Sudaryanta on 5 Oct 2019
Dear Mr.David Thank you very much for lovely stay with The Citta Luxury Residence. It is always our great pleasure to have you stay here with us.The Citta Luxury Residence team and I are very pleased to learn that you have enjoyed our services and facilities. Changes for change will continue to be made for the convenience of our visitors. We would love to welcome you back to The Citta Luxury Residence for another experience. Best regards I Made Sudaryanta Operational Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superior
Feeling like luxurious mansion
Stayed 3 nights in Aug 2019
Response from Made on 13 Sept 2019
Dear Michael Tank you very much for lovely stay with us. We will love you for coming back . Best regards I Made Sudaryanta Operation Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
The pool and outdoor area and the staff were all amazing
Stayed 5 nights in Jun 2019
Response from Made on 3 Jul 2019
Thank you very much for lovely stay with The Citta Luxury Residence. It is always our great pleasure to have you stay here with us.The Citta Luxury Residence team and I are very pleased to learn that you have enjoyed our services and facilities. Changes for change will continue to be made for the convenience of our visitors. We would love to welcome you back to The Citta Luxury Residence for another experience. Best regards I Made Sudaryanta Operation Manager

8/10 Good

Rima

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Feb 2019

10/10 Excellent

SantaClare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious. Friendly staff. Good hot breakfast made to order. Walking distance to grocery stores. We had a kitchen but it was pretty basic. There was a microwave but no way to plug it in -- the staff would have probably helped address that.
Stayed 4 nights in Dec 2018
Response from I Made on 16 Jan 2019
Dear SantaClare Thank you very much for lovely stay with The Citta Luxury Residence. It is always our great pleasure to have you stay here with us.The Citta Luxury Residence team and I are very pleased to learn that you have enjoyed our services and facilities. Changes for change will continue to be made for the convenience of our visitors. We would love to welcome you back to The Citta Luxury Residence for another experience. Best regards I Made Sudaryanta Operational Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great - the friendly helpful staff and service, the grounds, the pool, being able to go for a swim after dark, the huge rooms upstairs and downstairs for the family, the free trips within the Seminyak area and fast wi-fi to stream movies. It lived up to our expectations.
Stayed 13 nights in Sep 2018
Response from I Made Sudaryanta on 17 Oct 2018
Dear Ian Thank you very much for stay with us. We are very pleased to learn that you have enjoyed our services and facilities. Changes for change will continue to be made for the convenience of our visitors. We will love you for coming back for stay with us. Best regards I Made Sudaryanta Operation Manager

10/10 Excellent

jacqui, perth WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxed
service and staff were wonderful great value for money relaxing and peaceful
Stayed 4 nights in Aug 2018
Response from I Made Sudaryanta on 4 Sept 2018
Dear jacqui Thank you very much for lovely stay with The Citta Luxury Residence. It is always our great pleasure to have you stay here with us.The Citta Luxury Residence team and I are very pleased to learn that you have enjoyed our services and facilities. Changes for change will continue to be made for the convenience of our visitors. We would love to welcome you back to The Citta Luxury Residence for another experience. Best regards I Made Sudaryanta Operation Manager

2/10 Terrible

claudia, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a far cry from the pictures advertised
When u walk in the double storey villa, there is an overhanging smell of smoke, bath tub upstairs spewed dark liquid and black residue when switched on. The whole place was old and dinghy. I was shocked at the condition of the place. Bedsheets were grey and not white. I arranged for another villa the very next day as I couldn't stand another moment in that place, considering that I had a baby and a 7 year old with me. Could have improved on the toilets and smell and it would have made a world of a difference. We booked through Expedia but the staff told us that they were not expecting anyone to check in on Sunday and thus they did not prepare the room. Staff are friendly but didn't make up for our experience there. Not going back there and never booking through Expedia again!
Stayed 5 nights in Jun 2018
Response from I Made Sudaryanta on 27 Jun 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean and good amenities
Really nice hotel, clean and good amenities. It is on the other side of the road to the main shopping area/ restaurants but the hotel has a free drop off shuttle and if you have a scooter its a 2 min easy drive to Legian and 5ish (depending on traffic) to Seminyak. The staff are friendly and very helpful!
Response from I Made on 9 May 2018
Dear Dee Thank you very much for lovely stay with us. We are really appreciate your feedback,and we will love you for coming back for stay with us. Warmest regards I Made Sudaryanta Operation Manager

6/10 Okay

Gaynor

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Honrymoon at the Citta Villa
So my Surprise Honeymoon to to Bali started at The Citta Villa. The property o s beautiful it has Soooo much more potential! The rooms are spacious but not Clean. The staff are friendly but are not equipped with the right tools to meet guests needs. Our request to be collected at the airport did not happen either. I still feel that the Citta is a Beautiful Villa but it needs to be Refreshed, new bedding, towels, pool area pillows and a better cook. We booked for 6 Days & only stayed 4. Food not good but if it was not for the heavenly pool I would have left after day 1.
Response from I Made on 11 Apr 2018
Dear Gaynor Thank you very much for lovely stay with The Citta Luxury Residence. It is always our great pleasure to have you stay here with us.The Citta Luxury Residence team and I are very pleased to learn that you have enjoyed our services and facilities. Changes for change will continue to be made for the convenience of our visitors. We would love to welcome you back to The Citta Luxury Residence for another experience. Best regards I Made Sudaryanta Operational Manager

8/10 Good

Cam, Perth

Liked: Cleanliness, staff & service, room comfort
Comfortable and Cosy
A beautiful room with a really comfortable bed and a relaxed vibe. The Citta is a little rundown but it makes up for it by being extremely affordable, super clean and having amazing staff. Nothing was too much to ask and we really didn’t want to leave. Thanks for the great stay!
Stayed 3 nights in Mar 2018
Response from Made on 19 Mar 2018
Dear lovely guest Thank you very much for lovely stay with The Citta Luxury Residence. It is always our great pleasure to have you stay here with us.The Citta Luxury Residence team and I are very pleased to learn that you have enjoyed our services and facilities. Changes for change will continue to be made for the convenience of our visitors. We would love to welcome you back to The Citta Luxury Residence for another experience. Best regards I Made Sudaryanta Operational Manager

10/10 Excellent

mel, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
We stayed here for 5nights and were sad to leave. The staff are amazing!!! the villa lotus was roomy and clean, with a very comfortable king size bed. We walked straight out our door and into the beautiful pool. Breakfast was great delivered to our room and set up on the table. We will be back...
Stayed 4 nights in Feb 2018
Response from Made on 5 Mar 2018
Dear mel Thank you very much for lovely stay with The Citta Luxury Residence. It is always our great pleasure to have you stay here with us.The Citta Luxury Residence team and I are very pleased to learn that you have enjoyed our services and facilities. Changes for change will continue to be made for the convenience of our visitors. We would love to welcome you back to The Citta Luxury Residence for another experience. Best regards I Made Sudaryanta Operational Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Really great very comfortable stay very friendly staff most attentive .Service was great .Great meals great pool want to go back.
Stayed 9 nights in Jan 2018
Response from I Made Sudaryanta on 30 Jan 2018
Dear David Thank you very much for lovely stay with The Citta Luxury Residence. It is always our great pleasure to have you stay here with us.The Citta Luxury Residence team and I are very pleased to learn that you have enjoyed our services and facilities. Changes for change will continue to be made for the convenience of our visitors. We would love to welcome you back to The Citta Luxury Residence for another experience. Best regards I Made Sudaryanta Operational Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Excellent staff, adequate breakfast, nice quiet place, lovely pool. Very obliging and helpful manager and staff, comfortable rooms.
Stayed 7 nights in Oct 2017
Response from Made on 25 Nov 2017
Dear lovely guest Thank you very much for lovely stay with The Citta Luxury Residence. It is always our great pleasure to have you stay here with us.The Citta Luxury Residence team and I are very pleased to learn that you have enjoyed our services and facilities. Changes for change will continue to be made for the convenience of our visitors. We would love to welcome you back to The Citta Luxury Residence for another experience. Best regards I Made Sudaryanta Operational Manager

10/10 Excellent

aimee, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful villa, happiest staff!
The whole Bali experience was made extra special because of the staff at the citta villa residence! Every single staff member went above and beyond! The villa was cleaned every day, the garden/pool area was beautiful, breakfast was delivered to our villa every morning at whatever time we preferred! The bathroom was stunning. I am very happy I picked the citta to spend my time in Bali, great location, close to everything! What more can you ask for!!!
Stayed 6 nights in Oct 2017
Response from Made on 25 Nov 2017
Dear Aimee Thank you very much for lovely stay with The Citta Luxury Residence. It is always our great pleasure to have you stay here with us.The Citta Luxury Residence team and I are very pleased to learn that you have enjoyed our services and facilities. Changes for change will continue to be made for the convenience of our visitors. We would love to welcome you back to The Citta Luxury Residence for another experience. Best regards I Made Sudaryanta Operational Manager

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Stunning villa with an amazing pool! This resort is made up of only 5 villas so is lovely and peaceful. Villas are all very spacious with comfy bed, outdoor bathroom with huge bath and separate shower. Ceiling could do with a paint but otherwise all gorgeous. Staff are extremely helpful and they even offer a free shuttle service for the local area which is ideal as the resort is about 20 minute walk from the beach via a couple of very busy roads. Overall I loved this place and we would love to go back!
Stayed 3 nights in Aug 2017
Dear Alexandra Thank you very much for lovely stay with The Citta Luxury Residence. It is always our great pleasure to have you stay here with us.The Citta Luxury Residence team and I are very pleased to learn that you have enjoyed our services and facilities. Changes for change will continue to be made for the convenience of our visitors. We would love to welcome you back to The Citta Luxury Residence for another experience. Best regards I Made Sudaryanta

10/10 Excellent

karen, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing stay
Lovely staff , beautiful villa , great location away from the busy streets , highly recommend this place
Stayed 6 nights in Jul 2017
Response from Made on 12 Aug 2017
Dear Karen Thank you very much for lovely stay with The Citta Luxury Residence. It is always our great pleasure to have you stay here with us.The Citta Luxury Residence team and I are very pleased to learn that you have enjoyed our services and facilities. Changes for change will continue to be made for the convenience of our visitors. We would love to welcome you back to The Citta Luxury Residence for another experience. Best regards I Made Sudaryanta Operational Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice place, a little run down but would consider it value for money at $60 p/n inc breakfast.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2017

6/10 Okay

jaz, NZ

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great
We book in 1 bedromn villa with private bath with pool entrance for 4 nights . At arrival we were told that our room wasn't ready and there check in time is at 3pm. we asked if we can keep our bags and went for walk around the neighborhood check out what's near us.when we got back got told they have upgraded us 2 2bedroom villa we were like wohoo but so much for upgrade the room we booked in was way better than the room they upgraded us. What attracted us to this villa was the bath in the photo shown for the 1 bedroom villa and the walk in straight from our room to the pool. We gathered they might have been a double booking and we got the short straw. Was too massive for 2 people way to spacious and the bath we looked forward didn't happen bath down stairs " No comment". The staff sprays at evenings and burn to get rid of insects in our villa but those insects must be used to that. Wish we had the villa we book in looked so beautiful and comfortable than our upgrade. Few things can be improved and these place can be top notch. On the positive note staff were amazing, breakfast choice was good & they offer free drop off with in seminyak.

10/10 Excellent

Angela, Darwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seminyak visit
We were essentially visiting a friend who was in Bali from England. She was welcome to stay at our place whenever we were there and it was such a great place to have as a base to entertain.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Old, clean but noise...
It was a nice place, but the bourgenville room is near the road with lot of traffic and noise.

10/10 Excellent

gazman, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relazing, poolside villa
We reserved the Jasmine villa which was perfect for our 7 night stay. The staff was extremely hard working bringing our meals to our room if needed and keeping our villa in top shape. Made1 the manager is a kind, considerate person.Thanku !

6/10 Okay

cameron, sydney australia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great choice of villas at great price but !
On the site every thing looks perfect but it's run down and needs some $ spent to bring it up to standard . We had the bougenvilla villa to start with the noise was awful we moved to lotus which was quiet . The pool towels and sun lounges need replacing . Pool area lovely and gardens .. The kitchen in the villas are basic but who is going to cook ! Far enough from the action but close enough . Made did all he could do to improve our stay which I'm grateful for 2 weeks was trying at this property .
Pool area
Villa bougenvilla
Treat yourself the best
Pool area

10/10 Excellent

Louis, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice oasis in the city
I enjoyed my stay here. The hotel staff were very pleasnt and welcoming. I was upgraded to a better room on arrival. Nice spacious villa, with direct access to the huge, beautifully warm pool. Breakfast was perfect. Nothing left undone. Very happy to recommend.

2/10 Terrible

Rishi, India

Disliked: Cleanliness, property conditions & facilities, room comfort
Would never GO BACK, would recommend - NOT TO GO
The property is extremely badly maintained and cleanliness is the main problem. Had a nightmare staying at the property. I would never recommend anyone to go stay at this property. The photos are extremely deceptive and the villas are not exactly in the condition shown.

2/10 Terrible

Rish, Hyderabad India

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible Experience
Oh my God .... where do I start from. This property does not even qualify to be a 3 star. Rooms are pathetic, no cleanliness, it was a nothing short of a nightmare that messed up my entire trip. I had to checkout even after making a full payment and book another hotel which resulted in me losing money. Staff is definitely good - everyone in Bali is very courteous as service is in their DNA and income from tourism is their main income. But if you need spices and salt to make a dish beautiful - you need both of them; period. We cant use salt instead of spices. Staff and maintenance of the property are two different things. Don't be fooled by the rating on this property. I have attached some images which will prove that this doesn't even qualify for a 3 star. This property is a straight slap on the face. Just avoid it.
The bathtub - cracked and dirty
The fan - rusted and not maintained
The toilet - untidy
Lizard poop on the mosquito net

6/10 Okay

Nola

Liked: Cleanliness, staff & service
Disliked: Room comfort
In Need of Renovation
I was looking so forward to staying at the Citta and have to say I was a little disappointed. The good things about it were definitely that it only has 5 Villas, so the pool (which was lovely) was always empty. The grounds are kept pristine and the staff were unbelievable. My Villa however was extremely tired and is in desperate need of an update. The mosquitoes were rife, no matter how much the staff attempted to keep them at bay. There was a little fish pond around the outside area in the Villa and this water was that stagnate that the smell was always there. The rooms overlooking the pool were a lot better, however their bathrooms were also extremely old and tired. The breakfast was dismal and cooked by the staff, not a chef or cook. The noise from the street went all night and that mixed with the mosquitoes made the stay a bit unpleasant. However the staff here could not have been better and they need to be commended for their great service and dispositions. Thanks Citta for our stay but don't think I will return. On saying all this

10/10 Excellent

TanBro, Emerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Oasis
Our group of three stayed in the Jasmine and Lotus villas which gave us heaps od space and our own bathrooms, 2 of which were open to outside. We loved being able to step straight into the amazing pool from our villa. The staff are so friendly and helpful and will drop you off in the Seminyak area. There is a convenience store and spas closeby. We would definitely stay again.

10/10 Excellent

Bel, Perth WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old school Bali very plesant staff & great value
Old school Bali very plesant staff & great value, with lovely pool. Enormous suite with steps into pool just gorgeous & the bathroom was a knock out! Recommend rooms away from traffic noise.
Old school resort Bali

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful haven in Seminyak.
We stayed here for 5 nights before going to Ubud. We loved the hotel so much that we booked for 2 more nights on our return to Seminyak before flying home. Great service from manager and staff. Breakfast served in your room at no extra charge.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great service was excellent breakfasts were awesome

10/10 Excellent

vera, perth, aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I never ever can imagine better hotel !
It was exactly like a palace... this hotel gave me great delights! and all of the staffs were unbelievable kind.

10/10 Excellent

Apolonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect quite place with amazing pool
Really lovely stay. Amazing helpfull staff. Thank you very much!!!!

10/10 Excellent

Chris, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
Such a good find. Stayed in the Lotus villa. Found a deal online for about $60/AUD. Couldn't get over the size of the place. Very clean and tidy. Beautiful comfy bed. Spacious outdoor bathroom with huge bath and rain shower. Great staff. Direct access from room to pool (stairs into water from lounge). Best place I stayed in Bali this time round. Only downfall was water pressure in shower. Get this fixed and the place will be gold.
Stairs from room into pool
Lounge
Bathroom
Bedroom

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in citta
Great choice to stay! Very Balinese feel and traditional

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of space, staff incredibly helpful and attentive. Didn't need to ask for things they were 10 steps ahead of us. Good location, around the corner from a main strip with shops / restaurants. Airconditoing worked well. Chauffeur available at reception for free.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant, Wonderful Staff
The thing that makes 'The Citta' special is its staff. No words can explain how welcomed the staff makes the guest feel. Right from the general housekeeping staff to the girl attending guests during breakfast, from the driver to the security guard, from the maintenance guy to the manager, everyone was all about all smiles and unadulterated effort to make the guests' stay comfortable. Everyone - Made, Wayan and others I can remember the names right now, was brilliant. Although the place has its own limitations, the staff makes it up for it by their dedication. I will definitely recommend this to anyone visiting Bali.

10/10 Excellent

Erin, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very private lovely staff
We booked this 3 days before our trip not quite knowing what to expect but we were very pleasantly suprised. The villas provide a lot of peace and privacy whilst submersing you in the Indonesian culture. The staff couldn't have been more friendly, they were so helpful and happy and did anything they could to make our trip enjoyable.

10/10 Excellent

ひがさん, okinawa

Travelled with group
Liked: Cleanliness
いつも、使ってます。 交通は若干不便だけどバイクやgrabがあれば何の問題もありません。 次回も利用します！
Stayed 1 night in Nov 2019
Response from I Made on 4 Mar 2020
Dear ひがさん Thank you very much for stay with us. We would love to welcome you back to The Citta Luxury Residence. Best regards I Made Sudaryanta Operation Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big pool very nice staff ... all good in there . But not like private villa u share with 5 villas .
Stayed 5 nights in Dec 2019
Response from Made on 8 Jan 2020
Dear Lovely Visitor Thank you very much for lovely stay with The Citta Luxury Residence. It is always our great pleasure to have you stay here with us.The Citta Luxury Residence team and I are very pleased to learn that you have enjoyed our services and facilities. Changes for change will continue to be made for the convenience of our visitors. We would love to welcome you back to The Citta Luxury Residence for another experience. Best regards I Made Sudaryanta Operational Manager

6/10 Okay

SEONGIL

Disliked: Cleanliness
Not good
It is different from the pictures in website. A little disappointed. Kind of old..Breakfast was terrible compare to other hotel. And one thing upset was that, when we came back from beach our room looked different. For example light was turned on. We turned off the lights whew we went out. Also curtain looked differenet..it was so upset. That means someone came in our room without permission. Plus there was one nice bluetooth speaker. So we could enjoy listening to the music with that. But next morning,when coming back to the hotel from the beach, it disappear. So i asked staff. They brought it . That means they came to inside my room without knowing again.....that made me so upset...
Stayed 1 night in Aug 2019

10/10 Excellent

DOO CHEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

eeva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Response from I Made Sudaryanta on 17 Oct 2018
Dear eeva Thank you very much for the reviews. We will love you for coming back for stay with us, for another experience. Best regards I Made Sudaryanta Operation Manager

6/10 Okay

サリー, 神奈川県

道路に面したホテル
空いていたせいかスイートに滞在できました。ベッドルーム以外はシャワー、トイレ、キッチン等もオープンエアで木の扉を開けて出なければならず不便、広すぎました。バスタオルは穴が開いてかなり使用感があり、バスタブは大きすぎてお湯を溜める気分にはなりませんでした。道路に面しているため車やバイクの音がかなり気になります。虫除けも置いてありますが、かなり蚊が多かったです。
Stayed 2 nights in Jun 2018
Response from I Made Sudaryanta on 27 Jun 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Karolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service!
Bra service, utomhus toa som inte var så bra. Annars var allt väldigt bra!
Response from I Made on 11 Apr 2018
Dear Karolina Thank you very much for lovely stay with The Citta Luxury Residence. It is always our great pleasure to have you stay here with us.The Citta Luxury Residence team and I are very pleased to learn that you have enjoyed our services and facilities. Changes for change will continue to be made for the convenience of our visitors. We would love to welcome you back to The Citta Luxury Residence for another experience. Best regards I Made Sudaryanta Operational Manager

6/10 Okay

Shih-Min, Taiwan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel has a good swimming pool with clean water. Children are having a good time to play in the pool. The staff are smiling and kind. The environment is very quiet, and there are only five rooms in this hotel. Though the room is very large, it is not very clean and the facilities are old. Therefore this hotel is suitable for family travel accommodation and people who like large space, but don't care about the cleanness.
Stayed 1 night in Aug 2017