First of all this hotel is incredible hard to find, the taxi driver even struggled. Me, my wife and small baby arrived late in the evening to find a sign on the door saying (Closed to public - private party). We went to the front desk and the guy spoke very little English unfortunately. The first thing he said was we have no room, without us even saying we had a reservation. He then couldn't find our booking at all and told us we couldn't stay, after some insisting he found our booking and then said you can't stay we have no rooms as a private party had hired the whole hotel, but he said we could come back tomorrow. We got him to phone the manager/boss who again after some time finally agreed to give us refund (which we are still waiting to receive) We quickly booked another hotel for the night and left! I do sincerely hope we will receive our refund and I would NOT recommend staying here, pay a little more for something nicer and in a better location!
The guest who had hired the whole hotel did come over and advised us that the staff aren't that helpful and you have to remind them to do things like get towels for the room, after the conversation with him and the service we received we beleive we made the right decision to not stay