They didn’t have my booking when I arrived, I waited an hour and a half for my room. I was told I’d get an free upgrade for my troubles for the remainder of my stay. The following day I was taken to another room that had a slightly larger lounge area, but a smaller bedroom and a bathroom with no bath. Several doors were locked shut - I asked for them to be opened and after an hour, voila I had a jacuzzi! THEN the air conditioning ‘stopped working’
Would I like to go back to the room I’d booked? Yes? Of course (which is why I booked it?). I was given many apologies for having had to settle into a room three time’s in two days - was told they’d make it up to me with a free massage. Every single person in the compound received special gift complimentary massages. And for families (couple, two kids) they got 4 vouchers. I was one woman in a double room, I still got one.
When I finally and happily returned to the original room I’d booked, I found that the kind deluxe bed mattress was now replaced and was now two single mattresses stuck together and made up as a king bed. Dodgy place, which is unfortunate.