I was looking forward to our stay at the Bru Country Estate with great anticipation based on reviews of the hotel. Unfortunately, during our stay, it did not live up to its reviews. The facility was not full when we stayed and yet they gave us a room at the far end of the hall by the noise-making water heater for the hot tub. This heater, apparently, did not provide hot water to our room as our water was ice cold in the shower. After running it for quite a while, we inquired at the desk. They did some adjustment, but the shower was only tepid, which was definitely cold for me. We were told bluntly that “it is what it is,” which is terrible customer service. Strangely the sink had hot water, following the adjustment. Also, at the end of the hall, the Wifi was useless, going in and out constantly. The room was basic at best with a very small bathroom. A new mattress and basic renovation would be beneficial. There was a handicapped shower bench sticking out from under the sink, which was annoying but handy, because the glass shelf at the bottom of our mirror hung at a 30 degree angle, rendering it useless. Our view out the large windows of our room was onto two ugly, large trash heaps. I understand that the heaps may belong to another property, but really, Bru? On a positive note, the included breakfast and the optional dinner buffet were nice. The front of the facility looks nice and the public area in the lobby and dining room are nicely furnished with bric-a-br