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Reviews of Kingstel Hotel

3 out of 5
Kingstel Hotel
Avenue Street, Airport Junction, Sekondi-Takoradi

Reviews

6.4
Rating 10 - Excellent. 0 out of 8 reviews" "
Rating 8 - Good. 5 out of 8 reviews" "
Rating 6 - Okay. 1 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 2 out of 8 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

6.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

David

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire total is down i was the only person staying at the places. Every night the door cannot open. They don't know what they are doing at the place. I regret paying online for 5 nights do not go there its down n not working.
Stayed 5 nights in Mar 2024

8/10 Good

Ato

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ato
Great
Stayed 3 nights in Nov 2022

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The stay was pleasing. I was very peeved and angry that on checkout at 12.08 I had been charged an extra day for staying beyond 12.00!!!!!!!
Stayed 1 night in Aug 2022

8/10 Good

Shernae

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel is nice, but…..
The hotel grounds are beautiful, the bed was really comfortable. The staff were great, they fixed an issue with our paid breakfast super quick. However, the food was not so great. Most of what we wanted to eat wasn’t available, and the food items that were available were severely over cooked and was hard. The bathroom hard little bugs all over the sink and counter, and the tub leaked so we had to use the towels to get the water off the floor. Also the balcony sloped down so it made you feel like it was breaking and you would fall to your death at any minute as we were on the top floor of the annex building. They also don’t have an elevator, and being 6 months pregnant with twins and having to go up and down the stairs each day, several times a day was really hard. We would stay here again but we wouldn’t eat, and we would request a ground floor room as well.
Stayed 2 nights in Nov 2021
Response from Patience Bukume T. on 25 Nov 2021
Thanks for the concern raised, we are sorry for the challenges faced during your stay, we hope to improve upon the concerns raised, hope to see you next time Thank you.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
One of the best staffs and cooks they got I really enjoyed my stay
Stayed 1 night in Jan 2021
Response from Isaac on 20 Feb 2021
We really appreciate your your stay with us, we hope to see you next time. thank you.

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Nice for a short stay.
This is a nice hotel, but perhaps slightly overpriced for what you get. But easy to get to from the airport, not more than 10 minutes drive. Wifi was terrible, however.
Stayed 1 night in May 2019
Response from SETTINA on 4 Jul 2019
Thank you very much for the compliment. However we sincerely apologize for the poor Wifi connections. Our team have worked on it and we assure you of a better service in your next visit. Thank you

6/10 Okay

Doc, Texas

This is an ok hotel. Airport shuttle was late even though we gave the exact time we wanted to leave then at the airport the shuttle driver asked us for money. I requested late checkout and the front desk guy approved it then came to my room later saying that the manager declined my request and will charge extra fee if I stayed beyond checkout time. Very disappointing.
Stayed 1 night in Nov 2018
Response from IT on 14 Nov 2018
Good morning, We thank you for your concern on the challenges you face during your stay. We are glad letting us know and we apologize for that by investigating on the Airport shuttle. Thank you.

2/10 Terrible

Ruth

Stayed 8 nights in Mar 2024