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Reviews of Puri Sebatu Resort

4 out of 5
Puri Sebatu Resort
Banjar Apuh, Sebatu, Bali

Reviews

8.0

Very good

Rating 10 - Excellent. 25 out of 57 reviews" "
Rating 8 - Good. 20 out of 57 reviews" "
Rating 6 - Okay. 1 out of 57 reviews" "
Rating 4 - Poor. 7 out of 57 reviews" "
Rating 2 - Terrible. 4 out of 57 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

roy

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Mountain Beauty in splendid isolation
The hotel is set on a hillside overlooking a beautiful valley. Lovely spacious rooms with large beds. The level of maintenance is poor, my room sprang several leaks when it rained and a fresh coat of paint would have made all the difference, some shoddy repair work suggested a low budget which didn't reflect the price levels. Having said that, the staff are absolutely wonderful..very obliging and friendly. The restaurant is a small area with tables near the reception and nearest eateries are a 20 minute drive away or take the free shuttle into Ubud...if you like isolation then this is for you...but to be fair, I was looking for a break away from it all and this place provided exactly that. If they upped their game on maintenance , this would be perfection.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful room with a fantoustic view at the jungle. Really good restaurant.
Stayed 2 nights in Oct 2018
Response from Leo Putra on 31 Oct 2018
Dear Mr/s Anonymous, Warmest Greeting from Puri Sebatu Resort. Thank you for review all of your review, we are going to make as motivation for our service better and better in future. We look forward you able share your best experience at Puri Sebatu Resort to your friends and others. We are happy to wellcoming you for next visit and look forward to serving you in the future. See you for next visit at our resort Best regards, Leo Putra P

8/10 Good

Joy, Singapore

Liked: Cleanliness, staff & service, room comfort
Most amazing view
This is the sixth time I am returning to this hotel because of the amazing view from the villa. I have explored many surrounding resorts but this one has one of the most amazing view. The hotel is quite run down now and would definitely need a good renovation soon.
Stayed 4 nights in Aug 2018

10/10 Excellent

Julie , california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is amazing!!!! And the staff are so friendly and the food is the best!!!! I would stay here everytime I visit Bali!!!! Oka the manager did everything in his power to welcome us!!!! And make us feel at home! Love love love the pool!
Stayed 6 nights in Apr 2018
Response from Puri Sebatu Resort on 18 Apr 2018
Dear Mr/Ms. Julie, Warmest greeting from Puri Sebatu Resort.. We are thankyou for your review during stay in our Resort.. We looking forward to welcoming you again to stay in Puri Sebatu when you are holiday in Ubud Bali.. Thanks and Regards,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great but has bugs
It was a great place to stay if you really want a day off the city and just relax and rewind. But keep in mind it's no 5 star hotel. There will be bugs inside the room. I love the a la carte breakfast. And there were not a lot of guests at the time, so the resort feels like ours. And the staffs sure made it feel like it.
Stayed 1 night in Dec 2017
Response from Nadia Grace on 15 Jan 2018
Dear Mr/Mrs.. Warmest Greeting from Puri Sebatu Resort, We would like to thankyou for your reviews.. We are glad can makes your comfortable staying at Puri Sebatu Resort and we looking forward to welcoming you again to stay in our Resort when you are in Bali.. Thanks and Regards,

10/10 Excellent

Andrea, san diego, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying in Jurassic Park
This is a magical place that lets you overlook the jungle. Everyone is really nice, you feel like an Amazonian goddess waking up to paradise. Just go. It was such a great time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice tranquility place
A place where you can rest and have a piece. During the wet season humidity is somewhat a trouble and the traffic can be a nightmare if you want to go somewhere

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay At Your Own Risk
Not sure how to rate this place. It's in the middle of no where so basically you are stuck here unless have your own transportation. The resort is located on a mountain top with beautiful views but that's about it. The food was below average. I made a big mistake my not reading prior reviews before booking this place. If you are not a lizard or house gecko lover then PLEASE stay away. I had to leave this place in the middle of the night being disturbed by house geckos. I will however give the staffs an applaud for the great service specially Meli. She has able to transfer me to another resort Atta Mesari which happen to be run by the same chain of resorts. I had paid way too much for staying here rather than Atta Mesari Villas but was never refunded. Over all I will say, stay here at your own risk & expect house gecko/gecko under your blanket.

10/10 Excellent

Daniel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wished we had stayed here all of our trip to Bali
Couldn't have asked for more. I would come again.

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
This was a terrible experience. I want my money back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay in Bali
My villa at the Puri Sebatu Resort was amazing. This place is a little bit of paredice . We stayed in no 3 and our view was 2 volcanos and forest. The villas are stunning ,a little bit of luxury. However it had a couple of maintinence problems. There are a lot of stairs and when I came back from Ubud one night going to our villa the hand rail gave way and I almost went straight over the top. They replaced them 2 days later. Next day the curtain poll and curtains came down on my head. I think maintinence need to be given more priority. The staff are great . The breakfast was good. If you were to buy meals here they are expensive and you have a 21% tax added. Good job they have a free shuttle to and from Ubud 3 times a day that we made good use of. This place is really out of the way. It takes 45 min to get to Ubud. It might be helpful to know that you can barter with the taxi and they will be all your for the day , £30

8/10 Good

Ahmed

Liked: Cleanliness, staff & service
Value for money
Very nice hotel, cozy. The only bad thing we faced was the insects. I don't think this has anything to do with the hotel anyway, it's the same everywhere in Ubud, but at the hotel it was extreme since it's in the middle of the jungle right into the mountain. View was gorgeous, very good terrace, great food. It's about 20-minute drive from Ubud center, so if you don't mind the distance, it's a great option.
Response from General Manager on 18 Oct 2016
Dear value customers om swastiastu... Warmest Greeting from Puri Sebatu Resort Thank you for review all of your review, we are going to make as motivation for our service better and better in future. we look forward you able share your best experience at Puri Sebatu resort to your friends and others . we are happy to welcoming you for next visit to Puri Sebatu Resort. see you for next visit at our resort Best Regards, Panca Susila

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PEACEFUL RETREAT
Tranquility is an understatement. Amazing stay, extremely peaceful. Make sure to grab snacks before you head up as its a while away from shops
Response from panca on 23 Aug 2016
Dear Mr/s value customer om swastiastu... Warmest Greeting from Puri Sebatu Resort Thank you for review all of your review, we are going to make as motivation for our service better and better in future. we look forward you able share your best experience at Puri Sebatu resort to your friends and others . we are happy to welcoming you for next visit to Puri Sebatu Resort. see you for next visit at our resort Best Regards, Panca Susila

10/10 Excellent

Jennifer, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A unique jungle stay
We really enjoyed our stay here. The setting is serene, the staff are lovely and the villas are truly unique. To make it super perfect I'd 1) tidy up some of the paint work in the bathroom (some of it looked a bit haphazard in ours which was a shame!) and 2) clean the bathroom windows - the water stains mar the beautiful views! The bedroom itself though was flawless and beautiful, and very private with a large personal balcony from which to look at the hills in the day and the stars at night. Transfers into Ubud were no problem at all, and the volcano is easily accessible for a morning walk.
Response from General Manager on 12 Aug 2016
Dear Mr Jennifer Om swastiastu... Warmest Greeting from Puri Sebatu Resort Thank you for review all of your review, we are going to make as motivation for our service better and better in future. we look forward you able share your best experience at Puri Sebatu resort to your friends and others . we are pleased to welcoming you for next visit to Puri Sebatu Resort. see you for next visit at our resort Best Regards, Panca Susila

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very quiet
My husband and I stayed here for 4 nights for our honeymoon. The staff were so friendly and so willing to help. The hotel is very far from shops, restaurants and stores so you will have to take a shuttle into the city to shop and eat. However, the hotel offers a shuttle that goes into the city 3 times a day and they also have 3 different pick up times. If relaxation and a quiet place is what you want then this is the place for you. They also, offer various tour packages but the prices are higher than city prices.
Response from panca susila on 12 Aug 2016
Dear Mr Chris Om swastiastu... Warmest Greeting from Puri Sebatu Resort Thank you for review all of your review, we are going to make as motivation for our service better and better in future. we look forward you able share your best experience at Puri Sebatu resort to your friends and others . we are pleased to welcoming you for next visit to Puri Sebatu Resort. see you for next visit at our resort Best Regards, Panca Susila

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ANDREW, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escape from Chaos
Great little escape from the worries of life. Very hospitable staff and good food. Wifi in room was shotty.
Response from General Manager on 12 Aug 2016
Dear Mr Andrew Om swastiastu... Warmest Greeting from Puri Sebatu Resort Thank you for review all of your review, we are going to make as motivation for our service better and better in future. we look forward you able share your best experience at Puri Sebatu resort to your friends and others . following the wifi case,do apologize, but today we have new acces internet more streng we are pleased to welcoming you for next visit to Puri Sebatu Resort. see you for next visit at our resort Best Regards, Panca Susila

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Krepton Franky, Gawler, South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Beautiful relaxing resort in the mountains. Only 10 secluded villas, all carefully spaced to ensure you feel as if you have the valley view all to yourself from your private balcony. King sized bed faces eastward, so you have the option of being woken (not too early) by the sun easing itself between the distant volcano peaks and over the opposite valley wall. If you prefer you can block it with the dark curtains for a leisurely lie in (we couldn't resist the lure of the warming sun on the bed each morning). The resort itself is quite sparse, with only an open dining area and a small infinity pool disappearing off the edge of the valley, however with only 10 villas we often felt as if we were the only people in the world. Often the loudest noise of an evening were the frogs and the geckos trading calls. Huge bath could fit 4 people, and the rainfall shower with river pebble floor was a delight.
Response from panca on 5 Nov 2015
Dear Mr. Krepton Franky Om swastiastu... Warmest Greeting from Puri Sebatu Resort Thank you for review all of your review, we are going to make as motivation for our service better and better in future. we look forward you able share your best experience at Puri Sebatu resort to your friends and others . we are happy to welcoming you for next visit to Puri Sebatu Resort. see you for next visit at our resort Best Regards, Panca Susila

8/10 Good

Kate, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal Stay - great staff, perfect view
I chose this hotel for my boyfriend and I's last night stay in Bali. It was a little out of Ubud but there is a free shuttle that operates at certain times and the drive is really pleasurable. The hotel offers a pick up as well at 150,000Rp and compared to what other taxis would offer that's definitely a steal. The room was amazing, we woke up to the sunrise over the volcanos and lush area. My only problem with the room was that the sliding doors to the balcony would blow in the wind as there wasn't a bottom track for them and the hot water for the bath was at times finicky. But, other than that the stay was incredible. The staff were great and the food was unreal I loved the breakfast that was served. It's a very relaxing hotel and I would absolutely stay here again.

10/10 Excellent

Zeshan, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a gem of a hotel!
From the moment we walked into the place to the moment we left we felt at home. The views are totally outstanding and the staff is super attentive to the requests of their guests. The room was well appointed with everything one would need to have a relaxing trip. We stayed in Villa 102 and the view was outstanding. There is lots of choices on the menu for the breakfasts and the staff got to know our particular customized orders after the second day. The area sorrounding the hotel is awfully quiet but thats one of the biggest reasons to check in at this place, to get away from the hustle and bustle of Bali

8/10 Good

Catking, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent - fantastic value for money
Amazingly romantic and meticulously set over a stunning backdrop of hanging rice paddies. Pool is nice too. Only drawback is the distance to Ubud centre - 45min.

2/10 Terrible

Bita, Perth, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
most dishonest hotel
The hotel location is far from every where but the hotel does not provide sufficient free shuttles to the town centre and the ones that it does offer is on the most inconvenient time. The hotel was very dishonest about their price of airport pick up. I was quoted USD40 on the phone then an e-mail confirmation quoted me USD50 and another USD70!!!! the food was most disgusting. it was not freshly made. The food was served with small portion not enough to for even a child! Average waiting time for food ordered at restaurant was 40-60 mins !!! the hotel admin team were most unorganised. we did not have wifi in our rooms for the first 4 days of our stay and after i complained first the lady said that they dont provide wifi in the room and it is only availalbe at the reception area but when I contacted a male staff he connected our wife in our room !! we found the staff also very dishonest and they lied about prices of every thing. I have stayed at 78 hotels in my life time as I travel for work at well and I have never stayed at such a terrible hotel. the food and service was simply disgusting and I would never ever would go back there again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet & small resort at a perfect hill slope
Couldn't asked for a better view, weather, food, facilities and service. Wonderful as expected.

4/10 Poor

i., Korea

Disliked: Cleanliness, property conditions & facilities, room comfort
Kind staff, disappointing stay
First of all, there is no getting around the fact that the cleanliness is just not up to par. While some of this is a result of being so close to nature (thus the mosquito netting around the bed), a lot of it is a result of a lack of attention to detail. There were stains on sheets, mold in wardrobes and tissue boxes, and a lot of other small things that should be put in order. However, it was the flood in our room (about four centimeters of flowing rain) that finally lead us to check out early. The view is priceless, the breakfast very good, and the staff warm and friendly, but that cannot overcome the flaws in conditions.

10/10 Excellent

Alex, Panici

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great retreat from busy Ubud
Great value for your money

10/10 Excellent

R, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort away from the hustle of Ubud
Very happy with our stay. The staff, the room, the food were exceptional. We opted for a romantic candlelight dinner ...wow !! Candles, a beautifully set table, poolside with flower pedals and decorations added to the delicious meal. The rice paddy trekking and water purification trip was great too. It is a bit isolated so you have to rely on the tours or hiring a driver to take you around. There is no wireless but they have a laptop to lend you with a sim card. Just a note. If you have difficulty with stairs, make the staff aware you need a villa up top of hill. It is the perfect place to rest, relax and be indulged. Thanks for a great stay.

8/10 Good

Ema, Brisbane QLD, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay!
We booked the hotel transfer from the airport on arrival which all went very smoothly, it was great not to worry about finding a taxi or if they knew where to take us. The hotel has a wonderful location, just 100m from the beach! It's also very well designed, with a good size pool in the central courtyard and the rooms alongside this. A very nice spot to relax and read a book on the sun loungers and dip in the pool when it gets a bit hot. The food in the restaurant was pleasing and certainly did the trick for the included breakfast. Our room was sizeable, clean and comfortable and overall we found the location of the resort to be great for walking distance to a variety of areas around Seminyak.

2/10 Terrible

Herlina, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience
It's a very bad experience for our honeymoon trip. I have booked this hotel because I want to experience the view and its valley surrounding. Unfortunately, the resort informed me that they were going to move me to another resort under their same management which I feel totally different kind of resort. And I decided to not to stay with the resort as I feel like being cheated as I have made the booking a week in advance and paid in full. And they just informed me about this when I called to ask for direction to the resort the day before our stay. It's ridiculous that how can they accept the new booking when they should know it has been booked.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruhe, Natur und Freundlichkeit der Mitarbeiter waren sehr gut
Stayed 3 nights in Mar 2019

10/10 Excellent

Anamaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel esta súper bien pero se tiene que pagar para las habitaciones luxury sino las habitaciones normales son muy viejas. Mi consejo para una estancia muy cómoda sería luxury suites.
Stayed 3 nights in Jan 2019

10/10 Excellent

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Leo Putra P on 1 Nov 2018
Thanks for staying with us. We appreciate your reviews.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting and excellent service.
Nice and quiet stay in lovely villa. Unfortunately the wheather was chilly. It was to cold to swim in the lovely pool!
Stayed 3 nights in Jul 2018

4/10 Poor

Marina, Almere

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Een hotel met veel achterstallig onderhoud.
Veel achterstallig onderhoud, kamers erg muf weinig faciliteiten in een te rustige, afgelegen omgeving
Stayed 2 nights in May 2018

4/10 Poor

Jan

Disliked: Cleanliness, property conditions & facilities
Low quality - high price
Hotel is in need of maintenance. Sun deck railing close to dangerously rotten. In all 10 villas the bathroom windows where broken. Price and quality not close to match.

8/10 Good

Sergei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Приятный отель в центре острова
Отель стоит своих денег. Виды с балконов потрясающие. Меню чрезмерно обширное для отеля на 10 бунгало. Есть смысл сократить количество блюд и сфокусироваться на качестве. Отель расположен в отдаленном районе, пожтому нет смысла весь отпуск проводить в нем, но для 3-4 дней идеально подходит.
Stayed 3 nights in Mar 2018
Response from Puri Sebatu Resort on 5 Apr 2018
Dear Mr. Sergei, Warmest greeting for Puri Sebatu Resort.. We would like to say thankyou for choosing our resort due your holiday in Ubud Bali.. We looking forward to welcoming you again when you are back in Bali.. Thanks and Regards,

8/10 Good

Ralf

Liked: Staff & service
Sowohl als Auch
Die Natur, die Lage, die Aussicht fantastisch. Die Feuchtigkeit und der muffige Geruch ist zur Regenzeit sehr intensiv und beeinträchtigt den Gesamteindruck
Stayed 2 nights in Apr 2018
Response from Puri Sebatu Resort on 5 Apr 2018
Dear Mr. Ralf, Warmest greeting from Puri Sebatu Resort. We would like to thankyou about your reviews.. Thankyou for choosing our resort due holiday in Bali.. and we looking forward to welcoming you again when back in Bali.. Thanks and Regards,

8/10 Good

C.C, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel perdu au milieu de la forêt et des rizières. Pas de village proche, repas à l'hôtel pour une nuit d'arrêt... Un peu cher pour la région.
Stayed 1 night in Jul 2017

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prachtig resort, prachtig uitzicht
Je kiest dit hotel voor je Indonesië ervaring. Prachtig uitzicht, midden in de jungle. Mooie kamers, alleen niet bang zijn voor insecten aangezien je midden in de jungle zit. Een klamboe helpt, maar die is voor handen. Veel activiteiten in de regio, maar niks op loopafstand.

4/10 Poor

Anna Valvik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lever ikke op til forventningerne
Hotellets madpriser var dobbelt så høje, i forhold til alle andre steder på Bali. Portionerne var meget små, og sprgte man om ekstra ris, måtte man betale for det. Ligesom ved morgenmaden, hvor vi bedte om et ekstra æg. Det ekstra æg, tog de 12 dkr for. Vi fortalte nogle taxichaufførere om priserne, og de synes også det var grotesk, da det kun skyldes, at der ingen andre madmuligheder er i nærområdet. Vi fik roomservice. Her glemte personalet gentagende gange ting til morgenmaden; skeer, kaffekopper, salt pebber. Personalet hentede først det brugte service og madrester dagen efter, selvom vi ringede og gjorde opmærksomme på, at vi var færdige med maden. Da hotellet befinder sig midt i skoven, medførte dette en hær af myrer og fluer, hvilket gjorde det umuligt at befinde sig på teressen. Personalet er søde, og der er ok mulighed for gratis transport til Ubud centrum (som altså er 40 min. kørsel!!) Puri Sebatu lever ikke op til forventningerne om et 4-stjernet hotel...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything perfect!
Beautiful place, big rooms with views, wonderful swimming pool
Response from panca on 23 Aug 2016
Dear Mr/s value customer om swastiastu... Warmest Greeting from Puri Sebatu Resort Thank you for review all of your review, we are going to make as motivation for our service better and better in future. we look forward you able share your best experience at Puri Sebatu resort to your friends and others . we are happy to welcoming you for next visit to Puri Sebatu Resort. see you for next visit at our resort Best Regards, Panca Susila

6/10 Okay

co_tricot, Tokyo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
リラックスできるようでできない・・・
文字通り、自然に囲まれた素敵なロケーションでした。 何もせず、ゆっくりしようと思って行ったのですが、ひとりだったため、本当に何もすることが無かった（笑） 参加しようと思っていたヨガセッションも、毎日はなかったので1度だけの参加でした。 ミニハイク付きのcleansing body は観光客も少なく、貴重な体験ができ、同行してくれたスタッフもフレンドリーで満足です。 天気がいまひとつだったこともありますが、部屋の中全体、クローゼットやベッドリネンまで湿っていました。 湿っている上にたくさんの蟻がいて、クローゼットは使わず終いです。 山の中なので仕方ないですが、とにかく虫が多く、日中から蚊帳を広げておかないと、ベッドが虫や天井に居る何者かの落とし物で汚れてしまいます（一見ロマンティックな蚊帳は、広げるとあちこち破れていて、テープで貼ってありました）。 広いテラスのデイベッドで読書をしていても、レストランで食事をしていても、物凄い数のハエが寄ってきて、気になってしかたなかったです。 そんなに神経質なつもりはなく、ある程度の覚悟はしていたつもりですが、ベッドの周りにも出没するチチャとどこにでも入り込む蟻、屋外では大量のハエにたかられ、私にはあまりにもワイルド過ぎて、リラックスするどころではありませんでした。
Response from panca on 20 Sept 2016
Dear value customer Om swastiastu... Warmest Greeting from Puri Sebatu Resort” a wonderful Home to Escape” Thank you very much for your review and we really appreciate it and we are sorry for the unsatisfied experience during your stay. Puri Sebatu Resort is nestled in the middle of the natural tropical forest complete with virgin habitat; especially the animal. The nocturnal animal is one of the challenge to keep the room clean especially the balcony area. Thank you very much for your understanding and patiently informed our team about the issue and we apologize for the slow respond. We have periodically training schedule to maintain our level of service and we will maximize it to reach our expectation to satisfy our guest. Once again thank you very much for your review and look forward to see you at Puri Sebatu Resort next time in the future. Best Regards, Panca Susila Operation Manager Puri Sebatu Resort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paysage grandiose
Le principale atout de cet hotel est la vue sur les vallées de cafetiers surplombées par les volcans : tout simplement magnifique. Le service et la nourriture sont dignes des grands hôtels. Le confort des chambres est correct, mais la climatisation est toute juste suffisante : une bonne note aux nuits fraîches qui aident à climatiser. Pour être parfait, ce resort aurait besoin d'un bon coup de peinture et de quelques réaménagements au goût du jour. Somme toute, nous avons adoré notre séjour malgré l'éloignement du site. L'endroit rêvé pour se ressourcer avant de reprendre la route pour découvrir les mille et un paysages magnifiques que Bali vous réservent.
Response from panca on 9 Jan 2016
Dear kind customer Om swastiastu... Warmest Greeting from Puri Sebatu Resort Thank you for review all of your review, we are going to make as motivation for our service better and better in future. we look forward you able share your best experience at Puri Sebatu resort to your friends and others . we are happy to welcoming you for next visit to Puri Sebatu Resort. see you for next visit at our resort Best Regards, Panca Susila

8/10 Good

Markus, NRW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traumhafter Ort im Dschungel
Das Hotel bietet absolute Entspannung. In ruhiger Dschungellage ist das kleine Hotel mit einem super Komfort. Wunderschöne Bungalows mit Traumbädern. Wir würden jederzeit wiederkommen. Das Restaurant bietet gutes Essen und ist für den deutschen Vergleich auch günstig. Für Verhältnisse auf Bali allerdings eher im hören Preisniveau. Die Spa-Anwendungen sind gut, würde ich aber aus preislichen Gründen kein 2. Mal machen. Auch hier ist es für deutsche Verhältnisse günstig, doch für Balipreise sehr teuer. Die 60 Minuten Baliganzkörpermassage kostete 555.000,- IDR. In vergleichbaren hochwertigen Spa-Tempeln lag der Preis zwischen 120.000,- bis 150.000,- IDR. In der Stadt in normalen Massageläden bei 70.000,- bis 90.000,- IDR.
Response from panca on 5 Nov 2015
Dear Mr. Markus Om swastiastu... Warmest Greeting from Puri Sebatu Resort Thank you for review all of your review, we are going to make as motivation for our service better and better in future. we look forward you able share your best experience at Puri Sebatu resort to your friends and others . we are happy to welcoming you for next visit to Puri Sebatu Resort. see you for next visit at our resort Best Regards, Panca Susila

8/10 Good

Shuang, 中国

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
美丽的酒店
是个看星星的好地方，在没有光污染的山谷里，看到了长这么大都没看过那么多的星星，还有疑似银河的东西。就是交通不方便，做免费班车去乌布市场要40多分钟，去机场要一个半小时，周围没什么出租车，只能利用酒店订车，价格贵些。周末没有可逛的，只能在酒店吃饭，价格贵些。

10/10 Excellent

IAT SENG, HONG KONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
私穩度高
HOTELS.COM提供個地圖錯左,因為自駕,有點難找路, 但服務員太細心,入到酒店CHECK IN立即送我們一杯薑茶暖身(酒店位於比較高的位置,所以比較冷) 全酒店只有10間房.每間房的私穩度十分高! 整體都很好!
Response from General Manager on 12 Aug 2016
Dear Mr/s seng Om swastiastu... Warmest Greeting from Puri Sebatu Resort Thank you for review all of your review, we are going to make as motivation for our service better and better in future. we look forward you able share your best experience at Puri Sebatu resort to your friends and others . following the minus point, we are pleased to consulatation for your advice with our team,making our service batter in future we are pleased to welcoming you for next visit to Puri Sebatu Resort. see you for next visit at our resort Best Regards, Panca Susila

8/10 Good

amélie, le boullay mivoye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reposant !
Nous sommes restés 4 nuits dans cet hôtel avec une magnifique vue ! La chambre la salle de bain et la grande terrasse furent très appréciables ! Calme et ressourçant avec un service de qualité. En revanche l'hôtel est à 40mn d'Ubud et une fois rentré il n'y a pas grand chose à faire c'est le seul bémol.
Response from panca susila on 12 Aug 2016
Dear Mr Amelie Om swastiastu... Warmest Greeting from Puri Sebatu Resort Thank you for review all of your review, we are going to make as motivation for our service better and better in future. we look forward you able share your best experience at Puri Sebatu resort to your friends and others . we are pleased to welcoming you for next visit to Puri Sebatu Resort. see you for next visit at our resort Best Regards, Panca Susila

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein Traum wird wahr!
Super tolles Hotel. Die Lage, mitten in den Bergen, mit Aussicht auf dem Wulkan und Sonnenaufgang hat wierklich seinen Charme. Die ganze Manschaft die dort arbeitet ist super super nett. Man fühlt sich quasi wie Zuhause. Ich bin einige Tage mit meiner Freundin dort gewesen und wir fanden, dass das Ganze Paket hervorragend war. Von den Leuten, über die Zimmer (incl. Ausstattung), bis hin zum Essen war alles perfekt! Wir hatten einen schönen Moment und falls es einmal zurück nach Bali gehen sollte, dann werden wir mit grosser Sicherheit wieder das Sebatu Resort wählen!