2/10 Teruk
Gina
12 Feb 2026
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
DO NOT STAY HERE!!! My tub was not draining, I was told no maintenance was on site which I then requested a room change but was told no other rooms were available even though rooms were still available online. The front desk person was too busy talking on her cellphone and eating to properly help me. I was told to wait until the morning to talk to the manager. I called the manager this morning, she was rude and told me there was nothing she could do. She told me I was offered a refund which I was NOT!!!! I would have gladly taken the refund and gone somewhere else. She then hung up the phone on me. I contacted extended stay guest relations and they were no help either. I was told that the manager at the Bellevue location put me on a list stating that I couldn’t stay at any extended stays anymore. ALL BECAUSE I WAS ASKING FOR A ROOM CHANGE??? THE WORST CUSTOMER SERVICE IVE EVER RECEIVED!!!! Supposedly the district manager is supposed to call me but I doubt it will happen!
Gina
Menginap 1 malam pada Jan 2026