Sawando Spa Hotels

"Convenient place to stay in Matsumoto! "

"Amazing onsen! I booked a room with a private open air onsen for end of March 2024 and was blown away at how nice my room and the entire hotel was. The facility was impeccable, food was good, staff was super nice and my room was so great. I was only there two nights and regret not staying longer. I will definitely come back to this onsen. Also, the surrounding was snowy and it snowed the second night, loved it! It felt great to relax outdoors in the warm water! Thank for Onsen staff for such a great experience. "

"Convenient for public transport and the castle was within walking distance. Unfortunately i was given a smoking room which stank like an old ashtray. The room was heavily nicotine stained and even after using freshner it still smelt.the Free breakfast was limited in choice and not topped up, so first in best selection. The staff are friendly and helpful and i will stay here again but i will specify a non smking room."

"Such a beautiful place to stay! Our room was gorgeous, the staff were lovely and always willing to make our stay special. Absolutely one of the highlights of our trip!"

"What a treat. We were wanting to stay up near the ropeway but that was closed for repairs and the spots near there were full. I bumped into this spot on line and it felt like a secret treasure. Loved the Onsen baths. Dipped into every single one on property including my own private one in my room. We both slept great in the traditional beds on the floor. Super cozy sheets and feather pillows. Meals were outstanding. Little things needed a bit of a freshening. Like woodwork that needed refinishing and the coat/ robe you wear over your traditional pants and tops were a bit full of threads to be trimmed. Tho super cozy and soft and everything was super clean. That stuff is so small. Would totally come back. "