All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 575 out of 1000 reviews" "
10 - Excellent
575
Rating 8 - Good. 211 out of 1000 reviews" "
8 - Good
211
Rating 6 - Okay. 92 out of 1000 reviews" "
6 - Okay
92
Rating 4 - Poor. 62 out of 1000 reviews" "
4 - Poor
62
Rating 2 - Terrible. 60 out of 1000 reviews" "
2 - Terrible
60
8.8/10
Cleanliness
8.6/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
6/10 Okay
Neidra, Newport News
Travelled with family and small children
20 May 2024
Liked: Staff & service
Disliked: Cleanliness
Room could have used a good deep cleaning. Gout on tiled floors was dirty. Some type of liquid splatter on most of the doors, trash behind beds. Couch cushions were worn. Food was decent. Service was great
Staff need customer service training. The person checking me in just stopped in the middle of checking me in to help coworker fix a computer issue instead of finishing with me first. She never explained where the elevators were so I could get to my room. Supposedly there is a restaurant and pool there but I have no idea where. Bartender left in middle of service to go get mixers from a store, without letting anyone know what he was doing. No one seemed to know the real happy hour times, one said ended at 7 other 7:30. Hours advertised were 5:30 to 7:30 marked out with sharpie to say 7. This was definitely not a Hilton experience.
Perfect for this stage of our life. Room was clean, convenient, and spacious. The adjoining room with sofa, tv, and kitchen was an added huge bonus and wonderful. A delicious, bountiful breakfast was another great surprise. This is our new home when traveling. Perfectly executed. Thank you.
I was expecting a lot more for a Hilton. This is the second time I’ve stayed at a Hilton and the 3rd time my family and I have stayed at this particular Hilton. The room was not fully stocked with bedding and was missing a towel. The suite was too small. Pillows were not comfortable. Service at check in was fine but service at the bar was not so good. I had to wait over 30 min to be served. Upon checkout, the reception agent was rude and said they could not provide me a total amount of charges for my stay. Not sure why since this should be standard. Not a very pleasant attitude.
Marcus
Stayed 1 night in Jan 2024
4/10 Poor
Randy
5 Jan 2024
Randy
Stayed 1 night in Jan 2024
6/10 Okay
Ryan
Travelled with family
3 Jan 2024
Disliked: Staff & service
Overpriced, rooms are dated and falling apart and could use a better cleaning. Would not stay again.
Clean and roomy (2 bedroom suite). Breakfast is better than the typical make your own waffle kind of set up, but is still not great. Omelet line was long so didn't try that. It's free breakfast, so set realistic expectations.
I booked the recommended room from Hotel.com and the elevator ended up being on the other side of the bedroom wall. I heard it operating all night. It sounded like someone was sliding furniture across the floor. The listing did not say anything about the elevator. It's enough for me to never come back for future business trips.