Sautens Spa Hotels

"We stayed to celebrate a 50th birthday and were truly disappointed with the staff. The hotel was beautiful but the experience was ruined by the rudeness, aggression, condescension and lack of care by most staff we encountered excluding David the GM, who was lovely & apologetic (he came out of his office after his staff raised their voice at me). We received the pre-arrival email asking us for any preferences we had, but it was completely disregarded. It took us 3 frustrating attempts to get the 1 simple thing we requested - which could have been done before or upon arrival. I travel a lot & don’t write a negative reviews, but I’ve never been spoken to so rudely by hotel staff, let alone a 5 star hotel. We were dismissed without explanation multiple times and then expected to literally pay cash for the staff’s mistakes. Not good when guests are nicer to the staff than they were in return. Five different staff told us the hotel was booked out, passing their stress onto their guests, even though all of our interactions were at quiet off peak times. Such a surprisingly negative experience at a hotel that should have been an easy positive. "

"Great hotel with excellent staff and food. Easy parking and great location in the middle of town and close to the ski slopes. Highly recommend!"

"Lovely hotel, great for kids. Nice food with half board. Room was clean but overly hot. Had to sleep with windows open every night."

"Rooms are clean, spa is big with several saunas, excellent massage with Billy."

"spa was very good, location was perfect for skiing"

"Great location. Room was spotless. Bed was comfortable and staff were friendly. Breakfast was good. Will book there again."

"There was confusion over the cost of half board which I wasn't happy with. Should have properly clarified before I checked in. However, to be fair, this is a great hotel. The single rooms are large and spotless. I had room 310 with a lovely balcony and beautiful view. The food is plentiful and top quality and the hotel. Com half board rate a steal compared to the hotel price. Its a 6 minute walk to town. There is free parking. The one real negative is the WiFi which is terrible and forever dropping out. "