Outdoor pool, pool umbrellas, pool loungers
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Reviews of Holiday Inn Express Hotel & Suites Mobile/Saraland, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Mobile/Saraland, an IHG Hotel
1401 Industrial Parkway, Saraland, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 373 out of 572 reviews" "
Rating 8 - Good. 118 out of 572 reviews" "
Rating 6 - Okay. 28 out of 572 reviews" "
Rating 4 - Poor. 29 out of 572 reviews" "
Rating 2 - Terrible. 24 out of 572 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Venice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, convenient location, really nice and clean rooms. I will definitely stay there again. I highly recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great experience for myself and my family.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy our stet.
Stayed 1 night in Apr 2024

10/10 Excellent

Allison

Stayed 1 night in Apr 2024

8/10 Good

Tammi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very roomy very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Maryann

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, well maintained building, beautiful exterior, comfortable room, and friendly staff.
Stayed 1 night in Feb 2024

8/10 Good

Santayana, Birmingham

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My TV was not operable so I reported it to the front desk. They sent someone to fix it and he changed out the cable box and it started back working. On Saturday, it did the same thing and I reported it again. He came back and worked with it and it started back working. Then we were watching a movie Saturday night and it went out again. We reported it and the attendant came and fixed it on Sunday, but we were about to leave.
Stayed 2 nights in Feb 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
I stayed in three different Holiday Inn Expresses on my trip and this was the only one that didn't smell clean like bleach, which is a smell I appreciate and associate with being very clean. The whole hotel had a musty damp smell. However, staff was friendly and my room itself was clean. I was not in this hotel very long so I can't comment on anything else.
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

stephen

Disliked: Cleanliness, staff & service
The area was ok
Stayed 2 nights in Jan 2024

10/10 Excellent

Tamieka

Stayed 2 nights in Jan 2024

10/10 Excellent

Douglas

Stayed 1 night in Dec 2023

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay clean
Stayed 1 night in Dec 2023

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Micah

Stayed 4 nights in Nov 2023

10/10 Excellent

Vance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay when on the road and want a nice clean well priced hotel!! One of the best we have found in the area. We have stayed her 4 times and now and have no plans to change that when going to see our family !!
Stayed 1 night in Nov 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly clean and orderly, but a few stains in the carpet. Not much equipment in the fitness area, Breakfast was good and the OJ was very good
Stayed 2 nights in Nov 2023

10/10 Excellent

KIMBERLY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony, Gallion

Stayed 2 nights in Oct 2023

8/10 Good

Chiquita

Stayed 3 nights in Oct 2023

8/10 Good

Verna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Wynn

Travelled with family
Disliked: Staff & service
I have stayed at this property about 2.5 years ago. To stay it’s gone downhill is sad. We checked in on 10/13 in the late afternoon. The front desk staff was dressed very professionally and greeted me appropriately. The room was clean and comfortable except the toilet ran. On 10/14/23 I observed the front desk staff to be slovenly dressed and more concerned with gossip than being professional. I called about more towels and went to pick them up at the desk. Both clerks were out front smoking cigarettes. I had to go outside and ask for my towels….Seriously what happened to customer service

10/10 Excellent

Taylor

Travelled with partner
Liked: Amenities
Great Staff and it was quiet
Stayed 1 night in Oct 2023

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked location of property and breakfast. My room was a bit too close to the hotels laundromat. Thanks
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good trip and stay
Stayed 3 nights in Sep 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Sep 2023

10/10 Excellent

Sydney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Christina

Stayed 1 night in Aug 2023

10/10 Excellent

Carneshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff when I arrived were welcoming and very knowledgeable. Enjoyed my stay
Stayed 1 night in Aug 2023

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
I was charged twice on 2 different cards
Stayed 1 night in Aug 2023

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very clean, and safe. Definitely will stay here again
Stayed 1 night in Aug 2023

10/10 Excellent

Bob

Stayed 1 night in Jul 2023

10/10 Excellent

Joe, chaffee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Nicole

Stayed 1 night in Jul 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy peasy!
Easy access, friendly staff, clean room with comfortable beds - what more could a beach week exhausted family ask for, LOL?!?!
Stayed 1 night in Jul 2023

10/10 Excellent

Sebronette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awe-mazing!
I was impressed when I received a call from the desk that the room I reserved was not available and that I needed to be placed in another room. Thank you, Morgan! I was greeted with such warmth. What was only one night turned into two! Thank you, Christian! Breakfast food bar was more than sufficient and the food was hot!! Even with the heat, we sat out by the pool and relaxed! I usually don't write reviews, but I wanted to make sure that I noted that I would love to return for a longer stay!!
Stayed 1 night in Jun 2023

10/10 Excellent

Zaed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were big. Great amenities. Easy parking and also great staff. The service was excellent. Check in and check out process was very easy. Location was safe. Would recommend this hotel to anyone in the future.
Stayed 1 night in Jun 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Never had a breakfast so good from any hotel i had ever stayed in like this one had. Its was so good. Especially a Holiday inn
Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodations!
Stayed 2 nights in Jun 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Richard

Stayed 1 night in Jun 2023

10/10 Excellent

Marti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Jun 2023

10/10 Excellent

Stephen

Stayed 1 night in Jun 2023

10/10 Excellent

mark

Stayed 1 night in Jun 2023