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Reviews of Ibis Guarulhos Aeroporto

3 out of 5
Ibis Guarulhos Aeroporto
Rua General Osorio 19-centro, Guarulhos, SP

Reviews

7.8

Good

Rating 10 - Excellent. 351 out of 1001 reviews" "
Rating 8 - Good. 341 out of 1001 reviews" "
Rating 6 - Okay. 164 out of 1001 reviews" "
Rating 4 - Poor. 60 out of 1001 reviews" "
Rating 2 - Terrible. 85 out of 1001 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Was ok
Stayed 1 night in Apr 2024

8/10 Good

William

Stayed 1 night in Jan 2024

6/10 Okay

Cibeli

Liked: Staff & service
It was ok. Hotel is 30 min from a international airport. Bedroom was ok.
Stayed 1 night in Jan 2024

10/10 Excellent

Petros

Liked: Cleanliness, amenities

10/10 Excellent

Petros

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

CAMILA

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Nice place.
Stayed 1 night in Dec 2023

10/10 Excellent

karapet

Stayed 5 nights in Nov 2023

6/10 Okay

Ramon

Liked: Staff & service
Shower is no good.
Stayed 1 night in Oct 2023

10/10 Excellent

Andre, Sammamish

Stayed 1 night in Oct 2023

10/10 Excellent

Priscila

Travelled with family
Liked: Amenities
Todos foram muito atenciosos principalmente a Silvana que nos foi super acolhedora.
Stayed 1 night in Oct 2023

10/10 Excellent

Lheiner

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Response from Equipe Ibis Guarulhos on 28 Aug 2023
Dear Leheiner Thank you so much for taking the time to leave your review after your stay with us. It will be an incentive to our teams offers the best service always. We hope to be able to welcome you back again soon.Kind regards

2/10 Terrible

Paul

Stayed 1 night in Jul 2023
Response from Equipe Ibis Guarulhos on 28 Aug 2023
Prezado Paul Agradecemos por escolher o nosso hotel e por contribuir com sua avaliação, lamentamos que a prestação de serviços não tenha estado à altura de suas expectativas, pelo fato apresentamos nossas sinceras desculpas. Esperamos ter a oportunidade de te receber novamente para que possa nos reavaliar. Equipe Ibis Guarulhos.

2/10 Terrible

Juan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Gabriela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and had a great breakfast.
Stayed 1 night in May 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER AGAIN!
DO NOT STAY HERE! It started w pick up from airport. Driver was too lazy to get out of bus to even open luggage space in back. People just got on with ALL their luggage...no room to sit, people were standing holding small children. Unsafe. Even though they will pick you up for free, no information given about it costing $10 per person to go back to airport. Checking in was extremely slow...extremely slow. After waiting 2 hours for bus to pick us up, check in took over an hour! A few people were in line, also... but, it should never have taken that long! Our room was absolutely awful. The bed only had a box spring with a thin foam pad on it. No exaggeration. Room was dark, dirty. Towels were ratty and really worn. Bathroom was gross. Plus, some "interesting " women showed up to meet some men in lobby.
Stayed 1 night in Apr 2023

10/10 Excellent

Lilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Equipe Ibis Guarulhos on 13 Apr 2023
Prezada Lilia Agradecemos por escolher o nosso hotel e por contribuir com sua avaliação, esperamos poder te rever em futuras oportunidades. Equipe Ibis Guarulhos Aeroporto

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It’s a cheap hotel for a cheap price. What do you expect?
Stayed 1 night in Sep 2022
Response from Equipe Ibis Guarulhos on 28 Sept 2022
Muito obrigado pela avaliação Jonathan!! Desejamos que possa retornar em breve e que possamos proporcionar uma experiência com impacto mais positivo.

2/10 Terrible

lucelia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service
Stayed 11 nights in Aug 2022
Response from Tiago Querido - Subgerente on 28 Sept 2022
Olá Lucelia,Obrigado por avaliar sua estada em nosso hotel e compartilhar o ocorrido.Nosso objetivo é oferecer aos nossos hóspedes conforto, acolhimento e segurança, aliado a melhor relação custo benefício. Apresentamos nossas sinceras desculpas pelos inconvenientes.Esperamos recebe-la novamente afim de lhe proporcionar uma melhor experiência.

8/10 Good

Benjamim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Tiago Querido - Subgerente on 28 Sept 2022
Olá Benjamin, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel!

8/10 Good

Luis Antônio

Stayed 1 night in Jul 2022
Response from Tiago Querido - Subgerente on 2 Aug 2022
Olá Luis Antônio, Agradecemos por sua avaliação. Esperamos reve-lo em breve.

10/10 Excellent

Bruno

Stayed 1 night in Jul 2022

6/10 Okay

Danielle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Não acharam nossa reserva no início e isso atrasou um pouco o check in. O banheiro estava sujo (o vaso sanitário tinha diversos cabelos). O hotel é ok para descanso entre vôos.
Stayed 1 night in May 2022
Response from Equipe Ibis Guarulhos on 14 Jun 2022
Prezada Sra. Danielle Obrigada por escolher o nosso hotel e contribuir com sua avaliação! Lamentamos por estas inconsistências em sua hospedagem. Equipe Ibis Guarulhos

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
An accommodation machine
Poor service
Stayed 1 night in Mar 2022

10/10 Excellent

Edmar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

CRISTINA

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Ronny Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breeze Check In!
Modern and Well Located near the Intl Airport.
Stayed 1 night in Nov 2021

4/10 Poor

Maja

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Terrible service and poor facilities
The worst Ibis hotel I have ever stayed at during more than 30 years of travels worldwide, from the minute of arrival service was incredibly rude and even basic amenities were so reduced that even a decent shower was not possible. Will never return here.
Stayed 1 night in Aug 2021

6/10 Okay

Hendi

Liked: Cleanliness, room comfort
Disliked: Staff & service
Convinie t close to airport
The hotel is clean and close to airport. The shuttle service is not easy to find at the airport.employees do not speak or want to speak english or spanish. Female employees at the reception are pretty leasy.
Stayed 1 night in Aug 2021

8/10 Good

Larissa

Stayed 1 night in Jul 2021

10/10 Excellent

Rafaela

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Luana Cancella on 19 Aug 2021
Prezada Sra. Rafaela, Agradecemos sua avaliação e nota no Ibis Guarulhos! Esperamos que nos dê a oportunidade de servi-lo novamente num futuro próximo. Sinceramente, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Ibis Guarulhos

10/10 Excellent

Sandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a comfortable hotel close to the airport. One of my favorite things about the hotel is the airport shuttle service. I hope the restaurant gets back to the way it was before the pandemic. The buffet used to be great.
Stayed 1 night in May 2021

8/10 Good

Pablo Rolim

Business traveller
Liked: Cleanliness, staff & service
Bom custo benefício
Hotel é utilitário e serve ao propósito de descansar entre voos ou uma noite entre conexões.
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
There is no parking lot In this hotel, in fact there is one but it is paid, so it doesn’t help much. To make it worse they overcharge for packing in a place that should be free for guests.
Stayed 1 night in Jan 2021

10/10 Excellent

AnizioSouza, Curitiba

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good breakfast. Air conditioning could be better(was ok) but noise level and response time to cool the room was a bit too much
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveller

Stayed 5 nights in Oct 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok!
Ok for the price range
Stayed 1 night in May 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel reasonably close to airport. Good value transfers
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Staff & service
Good for long layover & kids on a budget
I used it between flights, long layover. Looks like it's good for that & kids traveling on a budget. I just needed a few hours of sleep. Airport transfer was available.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The beds are way to small you turn over and almost fall off.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
It was dirty, and breakfast is really lousy
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean and confortable Check in, check out quick and corteous Breakfast early enough (5:00 AM) but low in variety (to be expected at that time) Shuttle bus to airport, on time
Stayed 1 night in Jan 2020

10/10 Excellent

Stephanie, Montreal

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable, extremely clean, well priced and the staff was friendly and helpful. The breakfast had a bit of everything, except for gluten-free bread, and the coffee could be better. My friends and I always choose Ibis for its consistent value for your money. I will definitely stay there again and recommend it to others. This was the first time for my father. He was pleased with the choice.
Stayed 1 night in Jan 2020

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Location is close to the airport and easy access from Dutra Highway.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Roy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice Hotel, Questionable Policies
There are two very distinctive sides to my review here. The hotel itself was nice, the rooms were good and clean, breakfast and amenities were good, and location and value were great. My negative feedback comes from their policies/enforcement of their policies from their front desk workers. My wife and I arrived at the hotel at 9 PM or so after a 9+ hour flight, plus immigration, etc. at the airport, so a 12+ hour travel day, we were tired. We went to check in and were asked for our passports. I (who booked the room) presented mine and my wife gave them her ID since her passport was at her parents house in Brazil. The front desk worker stated that she needed her passport to be able to check into the room. I mentioned that I booked the room, and she had my passport, so I didn't understand what the issue was. She eventually gave me the key to the room, but said that my own wife could not go up to the room with me until she had a copy of her passport!?! I then noticed a sign behind the front desk that basically mentioned sex trafficking/prostitution not being allowed at the hotel. At the end, that is exactly what they treated my wife like, a prostitute, not a valued customer. We have traveled ALL over the world, including other places in Brazil and we have NEVER been asked for our passports at check in to ANY hotel. Very disappointed in this situation and will not be returning to the Ibis because of it.
Stayed 3 nights in Dec 2019

6/10 Okay

Shane, Cape Town

Bit of a distance from/to the airport.Made use of the airport shuttle service to the airport (R$8). Basic accommodation and old property, so a bit run down.
Stayed 1 night in Dec 2019

10/10 Excellent

Bruno, Sao paulo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito bom, transporte para aeroporto e serviço de primeira
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and helpful. The room itself is clean, however the bed is a bit hard. Not the most comfortable, but overall a pretty good experience.
Stayed 1 night in Nov 2019