8/10
1/5 – Completely Misled by Ella Resorts and Let Down by Expedia
We are extremely disappointed with our stay at Ella Resorts, specifically the Plunge Pool or Plunge Home accommodation. The booking was completely misleading. The photos on the listing clearly showed a modern, usable kitchen — which was one of the main reasons we booked this particular room. So we came fully prepared with food and supplies, expecting to cook and enjoy meals during our stay.
To our shock and frustration, none of the kitchen facilities worked. The oven, stove, and microwave were all non-functional, and there were no kitchen utensils or appliances available to use. It was essentially a decorative kitchen — and completely useless. This was never made clear in the listing, and we believe we were misled by the marketing and imagery used.
When we raised the issue with Expedia, all they offered was a £50 refund — which honestly felt like a slap in the face considering how much this impacted our trip. Between the false advertising from Ella Resorts and the inadequate response from Expedia, we felt completely let down. This experience ruined a significant part of our holiday.
Future guests should be warned: do not trust the photos alone. If you’re expecting a usable kitchen, double and triple check in writing because the listing is not clear and the resort takes no accountability.
This was our first time booking with Ella Resorts — and it will absolutely be our last.
dominic
Menginap 4 malam pada Jul 2025
