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Reviews of Homewood Suites by Hilton Santa Fe-North

3 out of 5
Homewood Suites by Hilton Santa Fe-North
10 Buffalo Thunder Trail, Santa Fe, NM

Reviews

9.2

Wonderful

Rating 10 - Excellent. 697 out of 1001 reviews" "
Rating 8 - Good. 211 out of 1001 reviews" "
Rating 6 - Okay. 57 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and breakfast. The workout room and pool were also very great.
Stayed 2 nights in May 2024

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great value…when we arrived I asked if I could have a room with a bathtub and was told I could call Expedia and ask them. Really surprised by that response. The hotel had a nice heated pool and free parking and good options for breakfast. The room was comfy.
Stayed 1 night in May 2024

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Valerie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at Homewood Suites were awesome, starting with Lydia and Rickasha at the front desk. They were extremely helpful and just offered all around great customer service. The cleaning staff were so very polite and the staff serving breakfast were so sweet. I just live right in Santa Fe and stayed at HS for my daughter’s birthday party. I would absolutely stay again in the future.
Stayed 1 night in May 2024

10/10 Excellent

Bill, Citrus Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet property, casino within walking distance.
Stayed 5 nights in Apr 2024

10/10 Excellent

JoEllen

Stayed 1 night in Apr 2024

4/10 Poor

Douglas

Stayed 1 night in Apr 2024

10/10 Excellent

Susan, Auburn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This room was perfect for my husband and I and my Mom. It had two bedrooms and each had it's own bathroom. There was a central living room area between the two rooms and a kitchenette with a full sized refrigerator and freezer. It was nice that we could walk over to the casino. There were very limited dining options though since we got in late in the evening.
Stayed 1 night in Apr 2024
Response from lisa vigil on 2 May 2024
"Thank you for providing us with your feedback. We appreciate your input and hope to have the opportunity to serve you again in the future."

6/10 Okay

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The exterior walkways leading toward the Executive Suite lacks sufficient lighting. When I inquired about moving to a standard suite which is in the main part of the hotel, the staff stated they couldn’t allow me to move rooms because I booked through Expedia. The hidden message I received from them was “don’t book through a third party.”
Stayed 4 nights in Apr 2024
Response from lisa vigil on 17 Apr 2024
I am so sorry that we did not move you I have spoken with our staff, and I have taken care of the light issue outside the walkway.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Was very impressed with the size and comfort of iur rooms. The staff was friendly and helpful. Loved the location. We will come back.
Stayed 1 night in Apr 2024
Response from lisa vigil on 2 May 2024
"Thank you for providing us with your feedback. We appreciate your input and hope to have the opportunity to serve you again in the future."

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An excellent hotel! I'll give it 5 stars, but there were two areas for improvement. The lady at the front desk made it seem like she needed to get back to whatever she was doing in the back and I was a burden. Also, while the room was in excellent shape, the carpeting was worn and had long tears in two places.
Stayed 1 night in Apr 2024
Response from lisa vigil on 2 May 2024
"Thank you for providing us with your feedback. We are sorry to hear that the front desk staff made you feel that way this has been addressed. I hope you come back again we will be replacing the room carpet soon.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from lisa vigil on 2 May 2024
"Thank you for providing us with your feedback. We appreciate your input and hope to have the opportunity to serve you again in the future."

10/10 Excellent

Angie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful setting, comfortable beds, helpful staff
Stayed 1 night in Mar 2024
Response from lisa vigil on 2 May 2024
"Thank you for providing us with your feedback. We appreciate your input and hope to have the opportunity to serve you again in the future."

2/10 Terrible

JUDITH, Charlottesville

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Stedven

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We were traveling with the kids and a dog which was well accommodated by the suite.
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, friendly and helpful staff, breakfast with lots of options, convenient, easy parking, quiet --- had a really good stay.
Stayed 2 nights in Mar 2024

8/10 Good

Marc

Stayed 1 night in Feb 2024

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer representative that helped me both days was awesome!!! She went above and beyond will definitely stay there again!
Stayed 1 night in Feb 2024

10/10 Excellent

Floyd

Stayed 1 night in Feb 2024

10/10 Excellent

Thea_Alex

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean, the staff are friendly. Good water pressure in the shower. Nice, spacious rooms. I appreciated the complimentary bottled water in the lobby. The food was decent. I would definitely stay here again!
Stayed 3 nights in Jan 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffalo Thunder
Great location. Clean, spacious with good complimentary breakfast.
Stayed 2 nights in Dec 2023

8/10 Good

DARLENE

Stayed 3 nights in Dec 2023

10/10 Excellent

Bin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
My family had a good stay during the Christmas holiday. The hotel is close to the skiing and snow sledding locations and also not far from the city. Clean and comfortable room, good breakfast, and nice manager's social on Wednesday.
Stayed 5 nights in Dec 2023

10/10 Excellent

LAURA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed
The stay was great! I will stop by again to stay for a night.
Stayed 1 night in Dec 2023

8/10 Good

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was great, but please change your TV cable provider. Finding a free TV show was honestly difficult, which is ridiculous. Not many stations and getting to them way too annoying. Thanks for the nice hotel stay otherwise.
Stayed 1 night in Nov 2023
Response from Patrick Kennealy on 29 Nov 2023
Thank you for your recent stay at our hotel, and we apologize for the difficulty with the TV channel guide. I hope you felt at home otherwise. We can’t wait to welcome you home again soon!

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is nice and quiet. I have stayed in the main building before. This time we stayed in one of the casitas, a two-bedroom suite. We could hear every sound of the person above us and next to us.
Stayed 1 night in Nov 2023
Response from Patrick Kennealy on 29 Nov 2023
Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you were unhappy with your suite. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed to stay between Santa Fe and Abiquiu. Our one night was great. Breakfast was good. Wi-Fi was not good and we were on the second floor with no elevator.
Stayed 1 night in Nov 2023
Response from Patrick Kennealy on 15 Nov 2023
Thank you for your feedback, as well as choosing Homewood Suites for your stay. I wish that your stay was better than expected. As a company, we are working on improving the WiFi experience. As for your room location, the Casitas do not have elevators. I recommend that you request the Main Building or a first floor when staying with us again. It is our goal to make you feel at home. We hope that you will stay with us again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience so far
Stayed 1 night in Nov 2023
Response from Patrick Kennealy on 14 Nov 2023
Thank you for you for staying at our hotel! I hope you feel at home, and we can’t wait to welcome you home again soon!

10/10 Excellent

Ernestine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Stayed 1 night in Nov 2023
Response from Patrick Kennealy on 13 Nov 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Patrick Kennealy on 13 Nov 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Melvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Patrick Kennealy on 13 Nov 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Patrick Kennealy on 3 Nov 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Patrick Kennealy on 25 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Clean rooms.
Stayed 3 nights in Oct 2023
Response from Patrick Kennealy on 20 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Judith, Colorado Springs

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family was stopping by and I booked this room one day ahead while we were on the road the lady at the front desk was a very helpful name Casandra thank you…
Stayed 1 night in Oct 2023
Response from Patrick Kennealy on 17 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Sunad, Denver

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Fluorescent lamp in the bathroom was conked out. Door lock for the bathroom didn’t work. Manageable for one night.
Stayed 1 night in Oct 2023
Response from Patrick Kennealy on 16 Oct 2023
Thank you for the feedback. We have had our maintenance staff address the issues in the room. We apologize that not everything was in working order. We hope to see you again at Homewood Suites.

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Patrick Kennealy on 16 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Janet

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blissful choice
Love the casitas! Space, cleanliness, good a/c system, plenty of towels, lovely layout with a kitchenette. I'd return here in a heartbeat.
Stayed 1 night in Oct 2023
Response from Patrick Kennealy on 16 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Patrick Kennealy on 12 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in Northern NM
A nice weekend stay, closer to Santa Fe and Taos. So mich to do around the area.
Stayed 2 nights in Sep 2023
Response from Patrick Kennealy on 3 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

James Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff, free breakfast and comfy rooms. Checked in well after midnight and staff set us up in a closer room after the initial room we were offered was in a distant building.
Stayed 3 nights in Sep 2023
Response from Patrick Kennealy on 27 Sept 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

JAMES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great experience.
Great experience as always. Room size is more than ample, very clean and well appointed.
Stayed 4 nights in Sep 2023
Response from Patrick Kennealy on 27 Sept 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
While maintenance staff offered help when taking bags to car, check in staff was not as friendly as during previous stays. Check out staff and service was very friendly.
Stayed 1 night in Sep 2023
Response from Patrick Kennealy on 25 Sept 2023
We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your feedback is very important to us, and we take our commitment to Guest Service very seriously. Thank you for your feedback, and we hope you will come back and stay with us again.

8/10 Good

William

Travelled with family
Liked: Cleanliness
Quiet good service breakfast average
Stayed 2 nights in Sep 2023
Response from Patrick Kennealy on 3 Nov 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 4 nights in Sep 2023
Response from Patrick Kennealy on 25 Sept 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so tired after a long day travel. We were greeted so pleasantly, check in was a breeze, and our room was delightful. Roomy, clean ...the bathroom was so large. We both slept great.
Stayed 1 night in Sep 2023
Response from Patrick Kennealy on 19 Sept 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!