Exterior

Reviews of Best Western Plus Inn of Santa Fe

2.5 out of 5
Best Western Plus Inn of Santa Fe
3650 Cerrillos Rd, Santa Fe, NM

Reviews

8.8

Excellent

Rating 10 - Excellent. 563 out of 1004 reviews" "
Rating 8 - Good. 277 out of 1004 reviews" "
Rating 6 - Okay. 103 out of 1004 reviews" "
Rating 4 - Poor. 37 out of 1004 reviews" "
Rating 2 - Terrible. 24 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Linda

Travelled with partner
Dated but clean
Stayed 1 night in Apr 2024
Response from Martinez on 2 May 2024
Thank you for staying with us, Linda. We take pride in our southwest theme hotel. We hope that you will stay in the future again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
I loved that it had a laundry.
Stayed 3 nights in Apr 2024
Response from Martinez on 30 Apr 2024
Thank you for the feedback, Michelle. We appreciate your business.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. The housekeeping staff was very responsive and professional. It was easy to sign in and sign out.
Stayed 1 night in Apr 2024
Response from Martinezz on 30 Apr 2024
Thank you for the great review, Patricia. We will share your comments with our staff and keep encouraging them to provide superior guest services for all our future guests. We hope to see you again soon.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice property.
Stayed 2 nights in Apr 2024
Response from Martinez on 29 Apr 2024
Thank you for the great review score, Ann. We are happy to hear of your recent stay with us. We appreciate your business.

10/10 Excellent

Ronald

Enjoyable
Stayed 1 night in Apr 2024
Response from Martinez on 29 Apr 2024
Thank you for the nice review, Ronald. We hope to see you again in the near future.

10/10 Excellent

CINDY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to Meow Wolf, our destination. Conveniently located.
Stayed 1 night in Apr 2024
Response from Martinez on 29 Apr 2024
Thanks for the great review, Cindy. We are glad to hear of your recent stay with us and you were able to get to your destination from our hotel. Hope everyone had a great time at Meow Wolf.

10/10 Excellent

David, Studio City

Travelled with partner
Liked: Cleanliness, staff & service
Good location. On the main road. Plenty of facilities nearby. Good value for the price
Stayed 1 night in Apr 2024
Response from Martinez on 28 Apr 2024
We appreciate your business, David. We are happy that you chose to stay at our hotel for your lodging needs. We hope to see you again soon.

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean the staff was friendly and helpful. Swimming pool was awesome as well! We did find a insect in the danish cabinet in the breakfast area.
Stayed 1 night in Mar 2024
Response from Martinez on 25 Apr 2024
Thank you for the feedback, Amanda. We apologize that you encountered an insect in the breakfast and bringing this to our attention. We do however have monthly inspections but will pay extra attention to that area. We are glad that you enjoyed the pool and our wonderful staff. For any future stays please contact our hotel directly.

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Martinez on 25 Apr 2024
Thank you for staying with us, Shelly. We are appreciate your business.

8/10 Good

Kenneth, Las Cruces

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for the "Santa Fe" price. Fittness room and bteakfast were good. Very reasonable pet friendly charge as compared to other hotels.
Stayed 2 nights in Apr 2024
Response from Martinez on 22 Apr 2024
We appreciate your feedback, Kenneth. We are glad that you liked the breakfast buffet and fitness room. Yes most Best Western Hotels are pet friendly. We will look forward to your next visit.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to see the property in the same condition it was 13 years ago when I stayed there. The rooms are spotless and very nicely maintained.
Stayed 2 nights in Apr 2024
Response from Martinez on 22 Apr 2024
Thank you for the nice review, Susan. We are happy to hear of your continued loyalty to our hotel. We appreciate your business and will look forward to your next stay. Take care.

6/10 Okay

Hans

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very nice; property is a clean dump. No soundproofing WHATSOEVER! You can hear people using the toilets above you, beside you. Thank God no one was having relations that night!
Stayed 1 night in Apr 2024
Response from Martinez on 19 Apr 2024
Thank you for the feedback, Hans. We apologize for the noise during your stay on a busy night. We hope that you will give us another chance in the future.

10/10 Excellent

Florence

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so comfy - got a great night's sleep. Breakfast was really good - lots to choose from.
Stayed 1 night in Apr 2024
Response from Martinez on 15 Apr 2024
Thank you for the feedback, Florence. We are glad that you found the bed to your liking and our buffet breakfast is also great. We hope to see you again soon.

10/10 Excellent

Naomi

Stayed 1 night in Apr 2024

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Apr 2024
Response from M on 11 Apr 2024
Thank you for staying with us. We appreciate your business.

10/10 Excellent

Shakira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. The beds were some of the most comfortable beds. The breakfast was redundant, but there were enough options to choose from to start your day, and stave off hunger until lunch. The gym was small, but it had free weights, and was effective for a good workout. The pool was always crowded, and it looked as if everyone was having a good time. Would definitely recommend this property for a stay in Santa Fe. We really enjoyed it.
Stayed 4 nights in Mar 2024
Response from Martinez on 9 Apr 2024
Thank you for the nice review, Shakira. We are glad that you enjoyed your stay and found the beds to be comfortable. We are happy to hear that you used the hotel amenities such as the workout room and liked the buffet breakfast. We will look forward to your next stay!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems very old similar to the culture of Santa Fe..very nice staff and clean rooms.
Stayed 1 night in Apr 2024
Response from Martinez on 6 Apr 2024
We appreciate your business, Patricia. Your comments with be shared with our team. We hope to see you again soon.

8/10 Good

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Martinez on 7 Apr 2024
Thank you for the review, Bianca. We appreciate your business.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goog location and property is clean and well maintained.
Stayed 1 night in Mar 2024
Response from Martinez on 4 Apr 2024
Thank you for the nice review, David. We are happy that you found our hotel for your lodging needs. Hope to see you again soon.

10/10 Excellent

Jami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Martinez on 4 Apr 2024
Thank you for staying with us. We appreciate your business.

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times. It is quiet and convenient to restaurants we enjoy.
Stayed 1 night in Mar 2024
Response from Martinez on 31 Mar 2024
Thank you for your continued business. We are glad we can meet your lodging needs. We will look forward to your next stay.

10/10 Excellent

Mariah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really appreciated how we didn’t run into any problem or inconveniences to interrupt our stay. Everything worked. Beds and towels were redone while we were out. Breakfast was good. The breakfast dining room was well maintained. Best Western always exceeds are expectations.
Stayed 2 nights in Mar 2024
Response from Martinez on 11 Apr 2024
Thank you for the great review, Mariah. We will share your comments with our staff to keep encouraging them to provide excellent service to all our guests. We are happy that you enjoyed the breakfast and your overall stay with us.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very welcoming and supported immediately. As soon as I entered the check in are they acknowledged my presence with a smile and asking if they could help.
Stayed 1 night in Mar 2024
Response from Martinez on 31 Mar 2024
Thank you for the nice review, Sandra. We are happy to hear that our staff were welcoming as we take pride in customer service. We will share your feedback with our team.

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here
Stayed 2 nights in Feb 2024
Response from Martinez on 30 Mar 2024
Thank you for the nice review, Edwin. We appreciate your business.

10/10 Excellent

Laurier

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk staff were friendly and accommodating. room and hotel is fairly new, clean, modern with a southwestern theme. surrounding restaurant areas lack staff, and service can be questionable.
Stayed 1 night in Mar 2024
Response from Martinez on 29 Mar 2024
Thank you for the nice review, Laurier. We are happy that you found our southwest theme hotel to your liking. We appreciate your business and hope to see you again soon.

6/10 Okay

Joyce

Liked: Staff & service
It’s just an ok place
Stayed 1 night in Mar 2024
Response from martinez on 29 Mar 2024
Thank you for staying with us. We appreciate your business.

4/10 Poor

DAVID A.

This entire property smells of black mold
Stayed 1 night in Mar 2024
Response from Martinez on 25 Mar 2024
Dear David,Thank you for taking time to write a review about your stay. We have recently replaced all our windows throughout the hotel so the odor may be from the construction. I am sorry that you experienced this and hope that you stay again and give us another chance.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service
Good choice for a quick stay.
Stayed 1 night in Mar 2024
Response from Martinez on 25 Mar 2024
Thank you for staying with us, Kathy. We are happy that you chose us for your lodging needs. If your travels bring you back to Santa Fe please stop by.

10/10 Excellent

VIRGINIA, PAGOSA SPRINGS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Mar 2024
Response from Martinez on 24 Mar 2024
We appreciate you taking time to leave us a review about your recent stay, Virginia. We appreciate your business.

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine for passing through.
Stayed 1 night in Mar 2024
Response from Martinez on 21 Mar 2024
Thank you for staying with us, Kelli. We appreciate your business.

8/10 Good

Jae Kyun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff Well maintained Definitely visit again
Stayed 5 nights in Mar 2024
Response from Martinez on 17 Mar 2024
Thank you for the feedback, Jae Kyun. We will look forward to your next stay with us.

8/10 Good

Rosser

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice rooms. Huge king bed. Good sized room. Well appointed. Liked the southwest motif. However, the breakfast room was poorly located next to the entrance to the pool area and was far too small and cramped. Food choice was limited.
Stayed 2 nights in Mar 2024
Response from Martinez on 17 Mar 2024
Thank you for the feedback, Rosser. We appreciate your business and look into the issues mentioned.

10/10 Excellent

Joyce

Travelled with partner
Liked: Property conditions & facilities
Staff great and a very comfortable room
Stayed 1 night in Mar 2024
Response from Martinez on 16 Mar 2024
We appreciate your kind words about our staff and happy that your room was comfortable, Joyce. If your travels bring you back to our city different please stop by for your lodging needs.

6/10 Okay

Jeff

Stayed 2 nights in Feb 2024
Response from Martinez on 17 Mar 2024
Thank you for staying with us, Jeff. We appreciate your business.

10/10 Excellent

Olga

Stayed 1 night in Mar 2024
Response from Martinez on 4 Apr 2024
Thank you for the nice review score, Olga. We appreciate your business.

8/10 Good

Minerva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We like the pool and is located in a really centric area where you can find a lot of stores and restaurants near..
Stayed 2 nights in Mar 2024
Response from Martinez on 13 Mar 2024
Thank you for staying with us. We are happy that you found our indoor pool to your liking. We hope to see you again soon.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 3 nights in Mar 2024
Response from Martinez on 9 Mar 2024
Thank you for the nice review, Charles. We appreciate your business and hope to see you again soon.

6/10 Okay

Blaine, tulsa

Liked: Staff & service
Disliked: Cleanliness
I don’t like this place. Feels insafe
Stayed 1 night in Mar 2024
Response from Martinez on 7 Mar 2024
Thank you for the feedback, Blaine.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Martinez on 7 Mar 2024
Thank you for staying with us, Michael. We appreciate your business.

8/10 Good

Lise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night, and were off early in the morning, so didn't try the breakfast. Our room was near the front of the hotel, and the traffic noise was bad, although it abated from midnight. The room had a fridge and hairdryer, was clean and looked recently renovated. However, their designer must be 75 years out of date - the walls were dark and gloomy the furniture heavy and outdated, and the artwork on the walls was the usual cowboy/indian/adobe scenes. The staff were very efficient and friendly, but overall I think the room is overpriced for midweek in February.
Stayed 1 night in Feb 2024
Response from Martinez on 7 Mar 2024
Thank you for the feedback, Lise. We apologize for not exceeding your expectations for our southwest themed hotel here in New Mexico. We will pass on the nice comments about our friendly staff.

10/10 Excellent

Scott

Stayed 2 nights in Nov 2023
Response from Martinez on 24 Mar 2024
Thank you for staying with us, Scott. We will look forward to your next trip to Santa Fe.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
One of the nicest motel for the money I have visited. Better then some $300 hotels I have stayed in in other cities.
Stayed 1 night in Feb 2024
Response from Martinez on 1 Mar 2024
Thank you for nice review, John. We are glad that you enjoyed your stay. We hope to see you again in the near future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Martinez on 1 Mar 2024
Thank you for staying with us, Elizabeth. We appreciate your business. Take care.

10/10 Excellent

Rona

Liked: Cleanliness, staff & service, property conditions & facilities
All good for an overnight stay
Stayed 1 night in Feb 2024
Response from Martine on 22 Feb 2024
Thank you for staying with us. We appreciate your business. Hope to see you again soon.

8/10 Good

CHRISTY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price
Stayed 1 night in Feb 2024
Response from Martinez on 22 Feb 2024
Thank you for the feedback, Christy. We hope to see you again soon.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and public areas are all very clean and updated
Stayed 1 night in Feb 2024
Response from Martinez on 17 Feb 2024
Thank you Melissa for the nice review. We appreciate your business and glad that you found your room very clean.

8/10 Good

Arabella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Martinez on 17 Feb 2024
Thank you for the nice review, Arabella. Hope to see you again soon.

8/10 Good

corina

Travelled with family
Liked: Staff & service, amenities
Staff was very welcoming and helpful.
Stayed 2 nights in Feb 2024
Response from Martinez on 17 Feb 2024
Thank you for the nice review, Corina. We are happy that our staff were helpful and welcoming! We take pride in serving all our guests. We hope to see you again soon.

10/10 Excellent

Daniel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, beautiful paintings, beautiful hallway carpet, great breakfast
Stayed 2 nights in Feb 2024
Response from Martinez on 17 Feb 2024
We appreciate your kind words, Daniel. We are happy that you enjoyed the buffet breakfast and admired the hallway with paintings and carpet.

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Martinez on 8 Feb 2024
Thank you for staying with us. We appreciate your business.