Outdoor pool
Check availability

Reviews of Senses Centro

3.5 out of 5
Senses Centro
calle Rene Moreno casi esquina Pari 247, Santa Cruz

Reviews

7.4

Good

Rating 10 - Excellent. 24 out of 92 reviews" "
Rating 8 - Good. 36 out of 92 reviews" "
Rating 6 - Okay. 14 out of 92 reviews" "
Rating 4 - Poor. 9 out of 92 reviews" "
Rating 2 - Terrible. 9 out of 92 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities
Pleasant staff and good location to Cathedral. The hotel has a roof top bar with live music that gathers a good crowd. Plenty of good cafes and restaurants close by just don’t judge the restaurants by the look of the premises from outside. The hotel is aged but comfortable. I suggest not to stay on the 3rd floor as the noise from the roof top bar and it’s kitchen can be loud. Specifically noise is generated by items being rolled or dragged on the kitchen floor resonating to the floors below.
Stayed 3 nights in Apr 2024

10/10 Excellent

MARIA A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy good value hotel near Santa Cruz plaza
Well located near main plaza, good value for money. Our room was big with 2 double beds. It's not 5 star (says 5 star outside) or particularly near it, but staff very friendly, buffet breakfast has plenty of fresh fruit (included in the price) and eggs cooked to order. WiFi is good unless it stops working.
Stayed 3 nights in May 2023

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accomodating staff.
Stayed 6 nights in Mar 2023

10/10 Excellent

Harold

Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The breakfast was great. But the pool wasn’t clean.
Stayed 1 night in Sep 2022

10/10 Excellent

Juan C

Stayed 1 night in Jul 2022

8/10 Good

Dick

Liked: Cleanliness, staff & service, property conditions & facilities
It’s location is great, the service is good
Stayed 3 nights in Mar 2022

2/10 Terrible

James

Stayed 7 nights in Oct 2021

4/10 Poor

Korban

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The washroom barely worked and I was upgraded and charged without my permission. I didnt even realize until I checked out. I will never stay here again!
Stayed 2 nights in Sep 2021

6/10 Okay

Marioly

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 13 nights in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Old. Noisy. Elevator sound like plane flying over. Room not clean. Bad maintenance. Noice from restaurant. Prices in restaurant increase on invoice.
Stayed 1 night in Jul 2021

2/10 Terrible

Wilson

Stayed 3 nights in Jun 2021

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
There was noise in the hotel from other guests and they did nothing.
Stayed 2 nights in Nov 2020

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The breakfast was excellent, the staff helpful and it was a good location for us.
Stayed 6 nights in Jul 2019

6/10 Okay

Herson, USA

Liked: Room comfort
Well located but....
The Senses Centro Hotel is two blocks away from the main square (plaza) and all the good things that come with it. The hotel itself has seen better years and the workers try their best at keeping the hotel up to date. The rooms are spacious and in my case I had more of an efficiency room with a sink, microwave and mini fridge. The bed was comfortable and the bathroom had both a shower and a bathtub. We had plenty of hot water and the air conditioner worked well. (It was unusually cold for Santa Cruz while we were there) The breakfast was good, with a good buffet and an omelette station. Now, the bad stuff. Room service took forever. Sometimes past 4 o'clock in the afternoon. Check- in was a disaster. I stood in line about 35 minutes and there were only about 5 people ahead of me. Last, but not least...ROACHES! There were roaches in our room and worse yet at the breakfast buffet. I think that a good pest control application could effectively deal with the problem. In all fairness to the hotel, the roach problem seems to be a Santa Cruz de la Sierra problem. We encountered the same issue at two popular restaurants in the city.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should not be on your website, the place filthy, in my room there was mildew coming thru the wall from the bathroom.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is stragecally located within walking distance of many services. The rooms are spacious, some with a nice sitting area in a separate room. The faucets in the bathroom didn’t work properly
Stayed 4 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible service; not friendly, poor wifi
Never a smile from any of the staff, and never a apologetic word or indication just excuses when there were: no towels in my room, a long wait for towels, problems with Wifi and a room telephone that didn’t work. So the poor service and lack of care for my concerns really negated the positive aspects of a big room and nice bed.
Stayed 1 night in Sep 2018

10/10 Excellent

Isa, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Excellent see vice. Nice location at 2 blocks from the main plaza, cathedral and restaurants
Stayed 8 nights in Sep 2018

8/10 Good

Jorge Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip
All was good
Stayed 1 night in Aug 2018

8/10 Good

Jorge Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Everything good
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Lack of customer service. Very dificult to comunicate from room to lobby. And the worst roaches on bedroom.
Stayed 3 nights in Apr 2018

8/10 Good

Joaquin, Bogotá

Liked: Staff & service, property conditions & facilities
Standard Hotel
No special breakfast, standard room, noise neighbours

10/10 Excellent

Pouya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Great hotel, clean, buffet breakfast was excellent.

6/10 Okay

Denise

Liked: Cleanliness, room comfort
Recommended.
It started with great promise. But lack of towels, dodgy breakfast and replenishment of tea/coffee just took the shine off a little. The pool is great and the rooms are very spacious and comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient hotel
Like the hotel but they didn't give me information about the things to do in the hotel. So I didn't know about the swimming pool.

10/10 Excellent

IDOIA

Business traveller
Liked: Cleanliness, staff & service, amenities
El centro histórico no está bien cuidado y se esta abandonando , las calles sucias y poco promocionado. El hotel parece que se deja también llevar por el ambiente de alrededor. Hay muchas plantas que parecen abandonadas y poca vida dentro.
Stayed 1 night in Feb 2024

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención, confortables habitaciones y céntrico
Stayed 3 nights in Jan 2024

6/10 Okay

Paula Luciana

Liked: Room comfort
Disliked: Cleanliness
Críticas constructivas
No tiene limpieza la piscina, se veía restos de basura en la misma, el piso en el hall con había limpiador de baños que estuvo toda la tarde, y no hay televisión porque no han pagado el servicio de cable, el hotel es muy lindo y grande pero le falta atenderlo
Stayed 1 night in Jan 2024

8/10 Good

ARMANDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
en general tranquilo , salvo algunas personas en la piscina que no respetan la tranquilidad
Stayed 1 night in Jun 2023

8/10 Good

MARTHA

Travelled with family
Liked: Cleanliness, staff & service
Es un hotel céntrico, cómodo.
Stayed 1 night in May 2023

8/10 Good

MARTHA

Stayed 2 nights in Apr 2023

8/10 Good

MARIA DEL VALLE

Stayed 2 nights in Apr 2023

10/10 Excellent

Maria

Stayed 1 night in Mar 2023

4/10 Poor

Rudy Mateo

Business traveller
Disliked: Cleanliness, staff & service, room comfort
MAL SERVICIO
NO QUERIAN RESPETAR MI RESERVA Y SOLICITARON PAGARA UNA DIFERENCIA, SIENDO QUE YA ESTABA PAGADA MI ESTANCIA. HOTEL ANTIGUO PERO MAL CUIDADO CUIDADO SOBRE TODO CON LASRESERVACIONES UNO LLEGA CANSADO, ESTUVE A PUNTO DE ACEPTAR PAGAR LO QUE ME PEDIAN.
Stayed 1 night in Sep 2022

8/10 Good

Ariel Rodrigo

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

4/10 Poor

Roger

Stayed 1 night in Sep 2022

2/10 Terrible

Enzo Eduardo

Stayed 1 night in Sep 2022

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buena atención y limpieza
Stayed 1 night in Sep 2022

2/10 Terrible

Carina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Malísimo todo!
Malísimo me fue! La aplicación me dio como aprobada mi reserva. Viaje con dos niños 14 hs ( uno tiene 2 años) y al llegar el empleado JARED ROSAS me dice que almorcemos y luego teníamos nuestra habitación y después me dijo que no, que ni aun teniendo número de reserva y datos de la aplicación me iban a dar las habitaciones. Solo nos hizo quedar para cobrar los almuerzos. Y después nos desconoció y no nos dio ni siquiera la opción de hablar con un gerente. Solo decidía él según el mismo. Y decidió no respetar la reserva y sacarnos a la calle con dos criaturas . Malísima la comida y la atención ni hablar . Y la aplicación también por que esto con otra nunca me paso!
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Parcialmente recomendable
Estadía agradable, con un muy buen desayuno, pero deficiente limpieza en mi habitación en el baño y en el de mi amigo las sábanas.
Stayed 1 night in Jun 2022

8/10 Good

Sebastian

Stayed 11 nights in Mar 2022

8/10 Good

JESUS

Liked: Property conditions & facilities, room comfort
Muy bien, la piscina es espectacular pero le falta algo de limpieza y mantenimiento
Stayed 3 nights in Feb 2022

6/10 Okay

Oscar

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Carolina

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Excelente ubicación
Las habitaciones bastante amplias y muy bien equipadas con frigobar, caldera eléctrica y todo lo necesario para servirse una bebida caliente. Además contaba con ropa de cama extra, plancha y mesa de planchar guardada en el ropero. El baño también contaba con secadora de cabello y una tina. Muy lindo hotel y a un increíble precio!!!
Habitación, cómoda cama
Habitación, TV cable, frigobar
Patio con techo para desayunar
Super cómodo sillón para relajarse un rato mientras se aprecia la calle
Stayed 2 nights in Oct 2021

4/10 Poor

Alexander

Business traveller
Disliked: Staff & service
Stayed 4 nights in Oct 2021

10/10 Excellent

Diego

Stayed 15 nights in Aug 2021

6/10 Okay

IGOR ALBERTO SORIA

Travelled with family, Business traveller
Fueron lentos en la atención y lo interesante fue la facilidad de acceso
Stayed 4 nights in Sep 2021

6/10 Okay

Eddy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
El cuarto muy sucio, no se ven como las fotos, el baño estaba con pelos de otras personas, tenía una olor desagradable.
Stayed 1 night in Aug 2021