Ratings based on 382 verified reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia-verified reviews
by a verified traveller from New York
Posted 7 Dec 2019
Had an amazing time. Place was pretty clean. The restaurants were great. The staff for the most part was helpful and nice
by a verified traveller
Posted 31 Oct 2019
5* service, friendly and attentive staff, great location beach & pools !!
by a verified traveller from Amsterdam
Posted 24 Oct 2019
Great new location with good food. Most of the food and drinks were allinclusive.
by a verified traveller from Minnesota USA
Posted 22 Oct 2019
Property is nice, pools great, beach is close. Rooms clean and modern. Food and drinks are good. Easy to get from airport and I to the central part of town by bus that stops at resort. It’s safe here and staff are nice. The late checkout option was a bonus for a small fee but well worth it!
Comment from Hotel Management
23 Oct 2019 by Diana L - Hospitality Manager, Hotel Management
Dear Amy,
Thank you very much for being with us and for letting us and the Expedia users know your thoughts.
We are are happy to hear that you have an absolutely wonderful time, there is nothing more than satisfy us to hear that we able to exceed your expectations!
Thank you again for being our guest, we would love to have you back here with us very soon!
Warmest Regards,
by a verified traveller
Posted 14 Oct 2019
Such a great hotel - the longer we stayed the more we liked it! The staff couldn’t do enough to look after you and there was a great atmosphere with a mix of families, couples and groups.
The highlights were the live music pop ups around the pool, the beautiful gardens and of course the food. There were so many great vegetarian options everyday and I even spotted vegan cakes, tofu and cheese. My favourites were the salads, cous cous, dips, roasted veg like cassava and squash and the tasty olive bread. It was our first time at an all inclusive and we were really impressed with the quality and options - including the wines and cocktails.
The only draw back of the hotel was the beach as we ended up getting taxis to nicer beaches nearby (€12 each way). The hotel has very few sun beds and the beach is in a windy spot with lots of debris. There is also no bar there which we had expected. There are nice external bars there with great seating, but we were quoted €60 on the first day for a double bed and steered clear after that!
Overall we loved the hotel and our stay and hope to return!
Comment from Hotel Management
15 Oct 2019 by Diana L - Hospitality Manager, Hotel Management
Dear Guest,
We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at Grand Palladium White Island.
Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.
We would like to thank you once again for your appreciation and hope to welcome you back again soon!
Warmest Regards,
by a verified traveller
Posted 8 Oct 2019 on Hotels
by a verified traveller
Posted 8 Oct 2019
The best experience i had. I love all the places there the food the staff was very helpful.
Comment from Hotel Management
8 Oct 2019 by Diana L - Hospitality Manager, Hotel Management
Dear Guest,
Thank you so much for booking with us and sharing your amazing feedback!
We are happy to know that you enjoyed our gastronomic offer and our staff members´treatment... they work very hard to give our customers the best experience ever!
Thank you for your appreciation!
Looking forward to see you soon!
Kind Regards,
by a verified traveller
Top class!!
Posted 6 Oct 2019 on HotelsAn excellent hotel with great facilities & service.
A special mention for Dexter in the xtra time sports bar.
Top class customer service!
Comment from Hotel Management
6 Oct 2019 by Diana L - Hospitality Manager, Hotel Management
Dear Keith,
It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience at Grand Palladium White Island. Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. We try to think about everything to provide our guests with a perfect experience.
We will happily communicate your lovely words to Dexter, he will be very happy to read your feedback!
We would like to thank you once again for your appreciation and hope to welcome you back again soon!
Kind Regards,
by a verified traveller
Posted 5 Oct 2019
I like the views. Bars were good food and drinks okay nothing special. Should improve on the food quality and music should be played at pool more often.
Comment from Hotel Management
5 Oct 2019 by Diana L - Hospitality Manager, Hotel Management
Dear Guest,
Thank you so much for choosing us as your holiday destination!
We want you to know that the way you have described your stay with us is really helpful and we thank you for providing your rating. Although the majority of your comments show that in most areas we are performing well with our efforts and quality service, we have taken your feedback regarding the areas you raise seriously as we know that we can only improve by listening to our guests. Again, we want to thank you very much for sharing this review of Grand Palladium White Island and we would be happy to welcome you back.
Kind Regards,
by a verified traveller
Posted 27 Sep 2019
Great hotel. Lovely clean rooms. The food and drink selection was amazing.
Comment from Hotel Management
28 Sep 2019 by Diana L - Hospitality Manager, Hotel Management
Dear Guest,
Thank you so much for choosing us as your holiday destination!
We are very happy to know that you enjoyed our gastronomic offer, our lovely rooms and facilities...
Our aim is the complete satisfaction of our customers, and your feedback is our best regard.
Looking forward to see you soon!
Kind Regards,
