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Reviews of Wellness Center Casanova Hotel e SPA

3 out of 5
Wellness Center Casanova Hotel e SPA
S.P. 146 Localita Casanova 6/c, San Quirico d'Orcia, SI

Reviews

8.4

Very good

Rating 10 - Excellent. 55 out of 125 reviews" "
Rating 8 - Good. 46 out of 125 reviews" "
Rating 6 - Okay. 14 out of 125 reviews" "
Rating 4 - Poor. 6 out of 125 reviews" "
Rating 2 - Terrible. 4 out of 125 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay here. The only thing we would do differently next time is stay longer. The salt caves were really nice and the pool facilities were also great.
Stayed 2 nights in Sep 2023

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday break.
Fantastic stay, staff very welcoming and helpful. Hotel fantastic layout and pool areas. Rooms very good, air con excellent nd very good bathrooms with rain shower. Will definetley be returning. 5 star.
Stayed 3 nights in Jul 2023
Response from Graziella on 29 Aug 2023
Thank you !

10/10 Excellent

Neale

Stayed 6 nights in Apr 2023

4/10 Poor

Fedor

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
We did not offer a free room upgrade based on availability. There were free rooms! No detailed final check was offered.
Stayed 3 nights in Apr 2023

4/10 Poor

Bozena, Arlington Heights

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very old and in desperate need of an upgrade…
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from sabrina on 9 Sept 2021
Grazie il vostro commento è molto importante per noi

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent room, excellent restaurant, excellent price
Stayed 1 night in Oct 2019
Response from Graziella on 5 Oct 2019
Thank you!

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel in the centre of Tuscany
The hotel is absolutely beautiful and so relaxing too!
Stayed 3 nights in Aug 2019
Response from Sabrina on 11 Aug 2019
Grazie mille il suo commento è molto importante per noi

4/10 Poor

Verified traveller

Stayed 3 nights in Jul 2019
Response from sabrina on 30 Jul 2019
grazie

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Graziella on 23 Jul 2019
Grazie

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good meal, good room, nice pool within a few minutes' walk of the old city center. The pool is very large, and situated with a view of the valley. Drinks by the pool.
Stayed 1 night in Jun 2019
Response from sabrina on 6 Jul 2019
Grazie mille il suo commento è molto importante per noi

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great spot in a great location
Great place in a great location. Just a walk away from a sweet little town with great restaurants. We spent little time here due to Driving. The pool was very nice and nice to have the little bar open until late after a long day.
Stayed 2 nights in Oct 2018
Response from sabrina on 26 Oct 2018
Grazie per aver soggiornato presso la nostra struttura. Il suo commento è molto importante per noi.

10/10 Excellent

Shlomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One day recovery in a spa hotel
It was just in time after a week of touring Italy, we neefed the rrst and relaxation and this hotel eas exactly the right one. Very clean and nice. Great staff and service. The spa was fabulus and quiet. Botom line - highly recomended.
Stayed 1 night in Oct 2018
Response from sabrina on 26 Oct 2018
Grazie per aver soggiornato presso la nostra struttura vi aspettiamo ancora

8/10 Good

Dona

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. We got free access to the indoor pool sauna. Breakfast was good. Only negative was the air conditioning did not seem to keep the room cool. Overall good place to stay thank you Sabrina and Alberto!
Stayed 2 nights in Oct 2018
Response from Sabrina on 26 Oct 2018
Grazie per aver soggiornato presso la nostra struttura. Il suo commento è molto importante per noi.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We chose this hotel after viewing the photos of the beautiful scenery and spa. Have to say, the room and bed were very comfortable, and the cave spa was nice. But, giving hotel 1 star rating because, We did not see a spa price, so we called the hotel directly before booking. The receptionist said the spa price is 30 euros per person. We thought the price a bit high to charge per day. But, we wanted the experience and booked the room. Upon checking in, and requesting a spa pass, the woman at the front desk, who seemed to be the manager or owner, now said that they have 2 spas with 2 separate prices. One for 30 euros and the other for 40 euros per person per day. We explained that we had called ahead and were given incorrect information. She was not willing to acknowledge the mistake, was difficult to talk to with bad customer service.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
they have a spa, salt caves and pool. the spa facilities are not included in the hotel price and they are rather expensive. the area is beautiful and the grounds are well-kept and scenic. breakfast was ample and very good. the staff was very nice and accomodating. the rooms were lovely. the parking lot was a little tight, however, difficult to maneuver a big car!
Stayed 5 nights in Sep 2018

10/10 Excellent

asquared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful hotel pool and very good breakfast. we had good stay here
Stayed 1 night in Jul 2018
Response from sabrina on 1 Aug 2018
Thank you very much his comment is very important to us

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Pool & spa not incl. in all bookings, close at 8pm
PROS -Generally quiet atmosphere -Beautiful location -Close to several landmarks, restaurants, & towns -Friendly, responsive staff -Room supplies regularly replenished -Attractive lobby w/ lots of naturally lighting -Clean rooms -Elevator makes it easy to move luggage up to rooms CONS -Pools, spa, and grotto close at 8pm; people often use hot tubs after dinner/late night, so this might be an inconvenience for some. -Guests smoked in rooms for several days, smoke smell filled hallway -Shower steam sets off silent smoke alarm. -IMPORTANT: Pool and spa access is not included in all bookings; hotel said we "didn't get a package." Outdoor pool (+$30 per person per day [pppd]), indoor pool and spa (+$40 pppd), grotto (+55 pppd). Hotel should state this term explicitly, not use indirect/vague terms. While planning an overseas trip, it’s hard to investigate all terms as there are so many moving parts. Hotel should say specific bookings do not include access to these specific amenities, and don’t require people to call Italy to hunt down any important terms. I am sure that patrons would really appreciate immediate transparency. -Hot tub felt like the same temperature as indoor pool—not hot—jets w/ weak pressure turned off & on in irregularly fashion -Wifi connect was poor, only used my cell data/roaming at hotel -Thin walls, hear people talk, doors close late night -Hotel key ring was heavy and large, just an FYI, might be common hotels w/o card keys
Stayed 4 nights in May 2018

8/10 Good

Anna&Al, Caledon, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, we really enjoyed our 1 week stay. The area is beautiful. And the beds were a good size - we weren't sure when booking.
Stayed 8 nights in Apr 2018
Response from SABRINA on 29 May 2018
GRAZIE FOR YOUR COMMENT WE ARE WAITING FOR YOU

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pampered in Tuscany
The Tuscan valley the property is overlooking is absolutely priceless. The resort is elegantly furnished, with all the amenities you expect in a resort. We are already planning to fly back from N America to visit again in October.
Stayed 1 night in May 2018
Response from Sabrina on 17 May 2018
Thank you so much for your comment. It is very useful for us. We are still waiting for you

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from sabrina on 17 May 2018
Thank you so much for your comment. It is very useful for us. We are still waiting for you

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel at the Edge of San Quirico
We enjoyed our stay at the Casanova Hotel in San Quirico. The hotel is in a convenient location just outside of old San Quirico. It's about a 10 walk into the old town center. The views around the property are absolutely gorgeous (it's right by the Podere Belvedere so if you're a photographer it's a great location). The pool area looks really nice but when we went it was early spring so the pool wasn't open yet. The room was spacious with the living area on one level and the bedroom and bathroom on an upper level. The only complaints I have with the room is that the shower is pretty small and you can hear nearly everything in the next room (there was a family staying in the room next to us and you could hear them when they walked up and down the stairs and when they talked). Breakfast was included and there was free parking so those were pluses. I would certainly stay here again if I was in Val d'Orcia.
Response from sabrina on 24 Apr 2018
Thanks for your comment is useful to us

4/10 Poor

Timothy

Disliked: Staff & service, property conditions & facilities, room comfort
WiFi is bad.
Tuscany is lovely during spring if it does not pour on you. I literally went to Pienza everyday. So the location for day/bike trips, to Siena, Pienza etc is perfect, for the cost it is charging.
Response from sabrina on 4 May 2018
Mi dispiace che non sia rimasto soddisfatto

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

4/10 Poor

jean, momtreal

Disliked: Cleanliness, staff & service, property conditions & facilities
Less than average
Old, dusty, no real service. This hotel needs a major overhaul
Stayed 1 night in Sep 2017

6/10 Okay

joe

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great place with great view
Everything about the hotel was great except the comfort of the pull out sofa. We were a company of three and we booked an apartment. The second bed is not a bed suited for adults. Although it was a queen size bed, the mattress and the frame were extremely uncomfortable. You rolled to the middle of the bed after few seconds in bed. Other than that, the staff was great, the service excellent, and the location perfect.
Stayed 1 night in Jul 2017
Response from sabrina on 5 Aug 2017
Thank you very much for everything His comment is very important to us We are still waiting for it

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to San Quirico town centre
Rooms were ok, reasonably comfortable but slightly dated. One of our rooms smelled strongly of cigarette smoke, which upon notification to the front desk, was promptly replaced with another room which was fine. Very close to the town centre although the roads are not easy to walk as they are narrow. The town centre itself is very neat and picturesque, and a short drive out you can see amazing Tuscany scenery. Breakfast is ok - not spectacular.
Stayed 1 night in Jun 2017
Grazie prendiamo nota dei suoi appunti

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
#weddingofthegages
My daughter is getting married this July in San Quirico d'Orcia. We are staying at Casanova and rehearsal/reception dinners will be at Barbarossa. Sabrina, Carmen, Enrica and Alessandro have been a pleasure to work with in coordinating the details of the wedding from the rooms to the food. We choose this site because we have been coming to this hotel for many years. It is walking distance to San Quirico and driving distance to Pienza, Montalcino and Siena. You can hike the country side from the hotel. They have both an outdoor and indoor pool plus a grotto. This year they put new temperpedic mattresses in the rooms. Great nights sleep. Breakfast is typical European. Fruit, bread,sweets, hardboiled eggs, yogurt, cererals, sliced meats, coffee and juices. Plenty to get your day started. The restaurant next to the hotel has the best food in the area. Enrica takes special pride as Chef in ensuring quality meals to the customer. They serve wine and products from the surrounding area. I highly recommend staying at Casanova

6/10 Okay

Gavin, London

Disliked: Staff & service, property conditions & facilities
Gluten free but not great
Cold showers (warm showers after 12pm apparently). No iron or ironing board available. gluten free breakfast options though. However Generally unhelpful!

8/10 Good

Lorien, Tamarac

Liked: Cleanliness, property conditions & facilities, room comfort
Under the Tuscan sun
It was a nice place to stay at. The location was okay. It was in between montepulciano and montalcino, which were two areas with great wineries. There were two pools. One outside with a very nice view, and an inside one which also had a sauna and hot tub. The AC in the room worked well. The shower was a bit uncomfortable, but I don't expect a huge shower space in Europe so it didn't really bother me. Breakfast was included which consisted of pastries, fruit, coffee/tea, and juices. It was decent if you don't require a big breakfast.

10/10 Excellent

Mudiam, Edison, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
I think we couldn't have asked better location than this for our stay. I am passionate photographer and this location was the BEST. The sunrise view and the trademark Tuscany postcard photo is right there. I loved the location and would recommend to anyone who likes to visit Tuscany. Only negative is the breakfast that is included with our booking, it was not at all interesting at least for us - vegetarians. Plus the toaster was broken so we couldn't at least toast the bread. We had to go out to eat breakfast, not end of the world though. And, another best part is that there is a restaurant next to the hotel and the food was good. Lot of options for vegetarians and non-vegetarians. Mind you that the restaurant is closed on Mondays :D

6/10 Okay

Verified traveller

Average hotel!
The hotel is a bit dated. There is no air conditioning until June.

2/10 Terrible

francesco, verona

Disliked: Cleanliness, staff & service, property conditions & facilities
terrable hotel
with such beauty in tuscany we choose the worst in tuscany, they sell it as a great place the pictures dont make it justice, i have never seen such a small bathroom in my life and the room smelt like ciggarets. concierge not very helpful,

8/10 Good

Ranchosouth, Oregon

Liked: Cleanliness, staff & service
Nice Hotel at great Location
The stuff at the hotel is very helpful. The location is great and they have a very good restaurant on the property. On their website they write amenities is a minibar and refrigerator. It's actually one unit, the minibar. But we were able to put our food in it, and we did not get a complain about it. The only thing they could improve is their old bedding style.

8/10 Good

linda, cumbria

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful setting in Tuscan valley
Although room was good our balcony overlooked the car park. Upon asking if we could change we were told yes, for another €40 per night!!!! Although the main part of the hotel overlooked the Tuscan hills (beautiful) we thought the extra charge was not acceptable.

8/10 Good

Dragon Pak, Hong Kong

Liked: Cleanliness, staff & service
Best scene in Tuscany
you face the best view in the world! but the facilities in the hotel is very basic, and the air conditioning was broken , but for the view, everything else is not important

8/10 Good

Manuel, Chile

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good hotel in the middle of the campigna
Very close to an ancient town in the middle of the campigna of Tuscany. Small rooms, very small shower....

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jennifer, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and wonderful place to stay
Casanova Wellness Center was within walking distance to San Quirico D'Orcia and driving distance from some of Tuscany's most beautiful landscapes. I found this hotel to be an unexpected surprise. Many amenities such as spa, pool, veranda, restaurant and bar on site. I was a little surprised that English wasn't spoken or understood well for this highly traveled area, but I would still highly recommend staying at this location. Hotel was extremely clean, shower was extremely small, but still worth the stay.

8/10 Good

LUIZ

Liked: Cleanliness, property conditions & facilities, room comfort
muito bom
Stayed 3 nights in Oct 2023

8/10 Good

Alain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bel hotel et son emplacement est idéal situé juste à l’entrée du village. Manque peut être un accès plus sécurisant avec des trottoirs pour accéder au village.
Stayed 4 nights in Sep 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STRUTTURA E PERSONALE ACCOGLIENTI. CONSIGLIO PER UNA VACANZA TRANQUILLA E RILASSANTE CON POSSIBILITà DI VISITARE LOCALITA' MOLTO INTERESSANTI A BREVE DISTANZA
Stayed 3 nights in Jul 2021
Response from Graziella on 3 Aug 2021
Grazie mille e nell'attesa di avervi nuovamente nostri Ospiti, porgiamo cordiali saluti.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Bellissima piscina
Stayed 3 nights in Jul 2021
Response from sabrina on 19 Jul 2021
Grazie il suo commento è molto importante per noi

10/10 Excellent

Flavia Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from sabrina on 23 Mar 2020
Grazie il suo commento è molto importante per noi. La spettiamo ancora

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passt
Leider hatte mein Zimmer nur einen Gartenblick, aber ansonsten hat alles gepasst. Es waren sogar 2 Kochplatten und ein Kühlschrank im Schrank versteckt. Was man beachten sollte ist das die Benutzung der Grotte extra kostet und nicht im Zimmerpreis enthalten ist.
Stayed 1 night in Oct 2019
Response from SABRINA on 22 Oct 2019
GRAZIE PER AVER SOGGIORNATO DA NOI. IL SUO COMMENTO E' MOLTO IMPORTANTE PER NOI

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from sabrina on 10 Aug 2019
Grazie mille il suo commento è molto importante per noi

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un paradiso sui colli.
Hotel fantastico dotato di ampi spazi e parcheggio gratis. Personale cortese. Servizi eccellenti. Buona la colazione. Consigliato per un sano e confortevole periodo di relax.
Stayed 2 nights in Aug 2019
Response from sabrina on 6 Aug 2019
Grazie mille il suo commento è molto importante per noi

8/10 Good

Alexander

Liked: Staff & service
Disliked: Room comfort
Tegenvallend
Het was redelijk, alleen de bedden waren slecht. Je Ligtvoet een kuil de bak bedden voor de kinderen waren slecht. De wellness staat niet aan wel als je het vraagt, maar dan doen ze de helft aan. De fitness is ook een farce te heet om wat te doen.
Stayed 4 nights in Jul 2019
Response from sabrina on 13 Jul 2019
Grazie il suo commento è molto importante per noi

10/10 Excellent

MAURIZIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from sabrina on 22 Jun 2019
Grazie mille, il suo commento è molto importante per noi