Seasonal outdoor pool, pool umbrellas, pool loungers
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Reviews of Casanova - Family Apartments Residence

3 out of 5
Casanova - Family Apartments Residence
Strada Provinciale 146 di Chianciano, Località Casanova 6/c, San Quirico d'Orcia

Reviews

7.8

Good

Rating 10 - Excellent. 3 out of 9 reviews" "
Rating 8 - Good. 4 out of 9 reviews" "
Rating 6 - Okay. 1 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

7.2/10

Cleanliness

6.0/10

Amenities

6.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, room comfort
Had a great stay, restaurant was great, staff were lovely and very helpful, will be using again.
Stayed 7 nights in Sep 2022

6/10 Okay

Majken

Travelled with partner
Disliked: Cleanliness
10 dage i ferielejlighed uden rengøring, og ikke meget service venligt personale. Man kunne godt føle sig lidt til besvær når man henvendte sig til hotelpersonalet. Beliggenheden er der ikke noget at sætte en finger på.
Stayed 10 nights in Jul 2023
Response from Graziella on 17 Aug 2023
We are sorry that you do not have good memories of our structure, having booked an apartment for self catering residence use, it is normal that you have not received cleaning, which instead you would have had every day by choosing room accommodation.The apartment solution is chosen by families who wish to manage their stay independently, in any case, as you were staying more than 7 days you received a change of linenWe are sorry for the staff, perhaps the difficulty in understanding the language made you think that they weren't friendly.Best Regards

10/10 Excellent

Bjørn Rune Berg

Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2023
Response from Graziella on 17 Aug 2023
Thank you!

8/10 Good

ENZO, San Cesareo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Gitte

Travelled with family
Liked: Cleanliness, room comfort
Vidunderligt sted
Vidunderligt sted midt i indbegrebet af Toscana. Fantastisk udsigt over landskabet og små middelalderbyer på bakketoppene.
Stayed 7 nights in Jul 2022
Response from Graziella on 3 Aug 2022
Thank you!! We are delighted that you had a pleasant stay and look forward to welcoming you again!

2/10 Terrible

Laurent, Colomiers

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Accueil horrible, personnel exécrable et arnaque à la chambre supplémentaire. Nous ne choisirons plus jamais cet hôtel à l'avenir.
Stayed 8 nights in May 2022

8/10 Good

Birgitte

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2021

8/10 Good

Matteo

Liked: Cleanliness, room comfort
Position très confortable
Stayed 5 nights in Aug 2020
Response from Fausto-Reception on 14 Aug 2020
Grazie! La aspettiamo nuovamente al Casanova Cordiali saluti

8/10 Good

Mikael Bondo

Travelled with family
Liked: Room comfort
Facilities were fine. Nice pool Area which se really enjoyed. Minus: Air-con did not work Well. Service and communication was bad. Staff did not Seem to care about guests needs.
Stayed 6 nights in Jul 2020
Response from Sabrina on 29 Jul 2020
Dear Mr. Mikael Bondo, Thank you very much for your review, we are very sorry that the air conditioning did not work as expected and we are sorry that you did not communicate it to the reception in order to help you. We are very happy that you enjoyed the swimming pool, perhaps on arrival we were not very clear about using the swimming cap, for the Covid-19 guidelines swimming without it is no longer allowed. We are also sorry that your friend has not been able to enter the swimming pool, but our swimming pool is not open to the external public but is reserved for hotel guests only Looking forward to welcoming you back to Casanova, we send our best regards.