"Staff rushes you through an upgrade process promising better access to dinner options (6 tot. vs 3 on the family side), but refuse to let you make reservations at the front desk once you arrive. Instead, you are given a vague, 20-second “point in a general direction but we refuse to take an extra minute to show you” debrief of the grounds, which left my partner and I extremely lost at several points of our trip. We didn’t know where to find several of the amenities, as we were not shown them. I only found out halfway into my trip that there was even a casino and club on the family side. It was not mentioned by front desk, or entertainment staff, but by another guest who said they ALSO had to be told about those amenities by another guest who JUST HAPPENED to stumble upon it. Once we were finally allowed to make a reservation, they only had 9:15 reservations Mon-Wed. Th-Sat there was no way to eat at a restaurant. The restaurants on the other side, that staff had lied were walk-ins to push the luxury upgrade, had also been booked full, meaning we did not get to try to 1/2 of the food options available. On food: the Japanese restaurant was offensive. Hard and fishy imitation crab, filmy rice, and a satay gone wrong: was soggy under the peanut sauce that completely missed the mark. It’s like if someone recreated Japanese food with only a vague description. The French/Brazil options were great. My safe door broke and it took 3 hrs for help and staff was rude. Wait staff was kind."
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