Cam. Viejo Al Panteón 1, Centro, 37754, San Miguel de Allende, GTO
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Mi estadía fue de 6 noches. Entonces puedo hablar de muchos detalles.
El servicio de restaurante a la habitación REALMENTE MALO la persona que responde el teléfono nunca tomó la orden como la pedí, y lo hice al menos 4 veces.
Las toallas MUY VIEJAS, FEAS Y ASPERAS.
Las almohadas HORRIBLES totalmente duras y parecían más cojines de sala que almohadas.
La cama NO es cómoda.
The lock on our door was broken which meant endless trips to the front desk to get help with access. There should be a railing to help get in and out of the pool. The room was worn. The cleaning staff was excellent. Maybe good for families. Good location.
Gayle
6/10 Okay
Gabriel
Travelled with family
29 Apr 2024
Liked: Staff & service
Room had a bad smell like toilet water, a cocroach came in our room when we were exiting. Bed was hard and rhe pillows small and hard. No confortable at all
Gabriel
Stayed 3 nights in Apr 2024
Response from Yolanda Gámiz Customer Care Manager on 1 May 2024
Dear Gabriel.I want to sincerely thank you for bringing this issue to our attention. We are always looking to improve our customer service, and your feedback is essential to that process.
Clean, comfortable and luxurious. The reception staff was polite and helpful. I had a delightful experience at HRM, and would enjoy staying there again on my next trip to San Miguel. Thanks!
Russell
Stayed 4 nights in Apr 2024
Response from Yolanda Gámiz Customer Care Manager on 26 Apr 2024
Dear Russell. Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again. Kind Regards.
Response from Yolanda Gámiz Customer Care Manager on 26 Apr 2024
Dear Pamela.Thank you for your review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again.
The hotel is ok the beds where confortables… Valeria the dinning manager is awesome persone
Maria
Stayed 4 nights in Apr 2024
Response from Yolanda Gámiz Customer Care Manager on 17 Apr 2024
Dear Maria. Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again.
Response from Yolanda Gámiz Customer Care Manager on 16 Apr 2024
Dear Erick. Thank you for your review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again.
I stayed here for a week with my two young adult daughters in March 2024. Everyone was friendly and accommodating. We didn’t opt for daily room service but when I requested towels and toilet paper they arrived to our room quickly. The hotel is clean and inviting with a bar and restaurant. Shower had good water pressure and we were provided bottled water every day of our stay. The pool was beautiful. There’s a liquor store right across the street which provided us soft drinks and snacks, and an ATM for converting our US dollars to pesos right outside the hotel. Going to town is a quick 10 min walk with shops along the way. As women we felt safe walking together and individually. When we didn’t want to walk, the hotel would call us a cab/uber. It cost about $3-$4. I suggest using cabs at night because the hotel is at the end of the stretch from town. Overall we had a great time and the hotel staff were friendly. I would recommend staying there to a friend.
carolyn
Stayed 7 nights in Mar 2024
Response from Yolanda Gámiz Customer Care Manager on 5 Apr 2024
Dear Carolyn. Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again. Kind Regards,
Great Staff, very friendly and helpful. Property is well kept. Perfect if traveling with family
TOMAS
Stayed 3 nights in Mar 2024
Response from Yolanda Gámiz Customer Care Manager on 30 Mar 2024
Dear Tomas. Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again. Kind Regards
An excellent place to stay but if you are booking a stay for 3 people in a room be sure to check on the complimentary breakfast option for all the guests as the hotel policies may come up as surprise when they say ' the breakfast available option in Expedia is not something they attest to '. This is kind of misleading and confusing.
Abhik
Response from Yolanda Gámiz Customer Care Manager on 30 Mar 2024
Dear Abhik.I want to sincerely thank you for bringing this issue to our attention. We are always looking to improve our customer service, and your feedback is essential to that process. Kind Regards
Response from Yolanda Gámiz Customer Care Manager on 30 Mar 2024
Dear Elisa. Thank you for your review, we are proud to have you here in Real de Minas San Miguel de Allende, We really hope to see you soon again. Kind Regards.
8/10 Good
Maria, Medellin
Travelled with family, Travelled with family and small children
25 Mar 2024
Liked: Cleanliness, staff & service, amenities
Family oriented. Very good service and family areas.
Maria
Stayed 1 night in Mar 2024
Response from Yolanda Gámiz Customer Care Manager on 30 Mar 2024
Dear Maria. Thank you for your review, we are proud to have you here in Real de Minas San Miguel de Allende, We really hope to see you soon again.
6/10 Okay
Carlos
Travelled with family
19 Mar 2024
Liked: Staff & service
Nice facility but needs renovation. couches were smelly and Bath shower doors corroded doesn't even slide anymore. Toilet was dirty and either needs a deep cleaning or needs to be renewed.
Carlos
Stayed 2 nights in Mar 2024
Response from Yolanda Gámiz Customer Care Manager on 21 Mar 2024
Dear Carlos. Thank you for your review, we are really concern about your experience with us, please be sure that we are going to work hard to improve We really hope to see you soon again.
8/10 Good
Jason
Travelled with family, Travelled with family and small children
En general excelente el trato del personal y la comida estuvo muy bien pero solo un pequeño detalle con la limpieza del cuarto que nunca pasaron a hacerlo durante nuestra estadía.
Jason
Stayed 2 nights in Mar 2024
Response from Yolanda Gámiz Gerente Servicio al cliente. on 21 Mar 2024
Estimado Jason. Muchas gracias por habernos calificado a través de este canal para nuestros huéspedes. Sus comentarios nos brindan la oportunidad de mejorar día con día.
8/10 Good
Jesus, New York
Travelled with partner
18 Mar 2024
Liked: Cleanliness, staff & service, amenities
Good value. Needs renovation but that will increase price. Best was concierge service from Ruben. White glove service from this gentleman. Went way above his way to make our stay a memorable one!
Jesus
Stayed 3 nights in Mar 2024
Response from Yolanda Gámiz Customer Care Manager on 21 Mar 2024
Dear Jesus. Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again. Kind Regards,
Response from Yolanda Gámiz Gerente Servicio al cliente. on 9 Mar 2024
Gracias Sr. Juan.Por su calificación en nuestro portal. Lo esperamos pronto en su próxima visita a San Miguel de Allende.
8/10 Good
Frank
Travelled with partner
5 Mar 2024
Nice location, comfortable room, terrible food and room service
Frank
Stayed 7 nights in Feb 2024
Response from Yolanda Gámiz Customer Care Manager on 5 Mar 2024
Dear Frank.On behalf of Hotel Real de Minas SMA, I want to sincerely apologize for the negative experience that you had. I want to sincerely thank you for bringing this issue to our attention. We are always to improve our customer service, and your feedback is essential to that process.
Response from Yolanda Gámiz Customer Care Manager on 25 Feb 2024
Good afternoon Jennifer.Thank you for your comment on our portal.We are happy that your stay was pleasant.We hope to see you soon on your next visit to San Miguel de Allende.
An excellent stay. Good location. Spacious room. Pleasant staff.
Qaiser
Stayed 4 nights in Feb 2024
Response from Yolanda Gámiz Customer Care Manager on 25 Feb 2024
Dear Qaiser.Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again.
We spent 2 days of tranquility in Real de Minas , it was calm , comfortable, their open buffet in the morning was delectable
Ramiz
Stayed 1 night in Feb 2024
Response from Yolanda Gámiz Customer Care Manager on 25 Feb 2024
Dear Ramiz. Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again.
Response from Yolanda Gámiz Customer Care Manager on 17 Feb 2024
Dear David.Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again.
8/10 Good
Marcela, Simpsoville
Travelled with family and small children
6 Feb 2024
Liked: Cleanliness, staff & service, amenities
Creo que la propiedad necesita ser renovada, los cuartos tienen alfombra muy vieja, y los cuartos se ven viejos.
Marcela
Stayed 2 nights in Feb 2024
Response from Yolanda Gámiz Gerente División Cuartos on 17 Feb 2024
Estimada Srta. Marcela. Muchas gracias por habernos calificado a través de este canal para nuestros huéspedes. Sus comentarios nos brindan la oportunidad de mejorar día con día.
very nice place,the food exelente,good environment,very clean
Silvia
Stayed 1 night in Dec 2023
Response from Yolanda Gámiz Customer Care Manager on 29 Jan 2024
Dear Silvia. Thank you for your review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again.
Response from Yolanda Gámiz Customer Care Manager on 19 Jan 2024
Dear Oswaldo. Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again.
Amazing stay. Staff was friendly, room clean, see you in September. Buffet breakfast, close to a lot of small restaurants, easy walk to El Centro, and bus stop close by.
ALEX
Stayed 8 nights in Jan 2024
Response from Yolanda Gámiz Customer Care Manager on 15 Jan 2024
Dear Alex. Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. See you soon.
10/10 Excellent
Seija
11 Jan 2024
Seija
Stayed 2 nights in Jan 2024
Response from Yolanda Gámiz Customer Care Manager on 15 Jan 2024
Dear Seija.Thank you for your review, we are proud to have you here in Real de Minas San Miguel de Allende. We really hope to see you soon again.
The hotel was nice, clean and comfortable. The employees were very friendly.
Maricela
Stayed 1 night in Jan 2024
Response from Yolanda Gámiz Customer Care Manager on 11 Jan 2024
Dear Maricela.Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again.
Response from Yolanda Gámiz Customer Care Manager on 8 Jan 2024
Dear Raul.Thank you for your review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us.
Response from Yolanda Gámiz Front Desk Manager on 8 Jan 2024
Dear Aaron. Thank you for your review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us.
Response from Yolanda Gámiz Gerente Servicio al cliente. on 6 Jan 2024
Gracias Srta. Isabel.Gracias por la calificación en nuestro portal Lo esperamos pronto.
6/10 Okay
LUZ, CHICAGO
Travelled with family
1 Jan 2024
Liked: Staff & service
Check in was supposed to be at 3pm, they didn’t have room ready told us to go back in 20min. Didn’t get our room till around 3:35pm. The room had a weird smell.
LUZ
Stayed 1 night in Dec 2023
Response from Yolanda Gámiz Front Desk Manager on 6 Jan 2024
Dear LuzOn behalf of Hotel Real de Minas SMA, I want to sincerely apologize for the negative experience that you had. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We really hope to serve you again.
10/10 Excellent
Xavier
26 Dec 2023
Xavier
Stayed 1 night in Dec 2023
Response from Yolanda Gámiz Gerente Servicio al cliente. on 15 Jan 2024
Gracias Sr. Xavier.Por su calificación en nuestro portal.Esperamos poder recibirle de nueva cuenta en su próxima visita a San Miguel de Allende.
Response from Yolanda Gámiz Customer Care Manager on 23 Dec 2023
Dear Masui.Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende. We really hope to see you soon again.
8/10 Good
Philippe, San Mateo Tlaltenango
Travelled with family
22 Dec 2023
Liked: Cleanliness, staff & service, amenities
Walking distance to downtown the Real is a fairly big hotel for San Miguel standards with a nice swimming pool and a Gym (under renovation). Full breakfast buffet and amicable service !
Philippe
Stayed 1 night in Dec 2023
Response from Yolanda Gámiz Customer Care Manager on 23 Dec 2023
Dear Philippe. Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again. Kind Regards
Best hidden spot in San Miguel de Allende🎊
Well located. Close to everything. Will not be disappointed!!!🎉
Carlos
Stayed 1 night in Dec 2023
Response from Yolanda Gámiz Customer Care Manager on 23 Dec 2023
Dear Carlos.Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again. Kind Regards
Response from Yolanda Gámiz Customer Care Manager on 18 Dec 2023
Dear Agustin. Thank you for your review, we are proud to have you here in Real de Minas San Miguel de Allende.We really hope to see you soon again.
6/10 Okay
Eduardo
8 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Didn’t like that you could hear people talking a lot next door or outside room. Didn’t like that shower would go cold out of no where, shower drain would not drain properly would be standing in water. TV was way too small for size of room.
Eduardo
Stayed 2 nights in Dec 2023
Response from Yolanda Gámiz Customer Care Manager on 12 Dec 2023
Dear Eduardo, first thank you very much for your comment, these help us to improve every day, I hope in the future to have the opportunity to serve you again. thanks again for your time with us. best regards.
2/10 Terrible
Maggie
6 Dec 2023
Maggie
Stayed 2 nights in Nov 2023
Response from Yolanda Gámiz Gerente Servicio al cliente. on 29 Dec 2023
Gracias Maggie. Por la calificación en nuestro portal. Saludos Afectuosos.
I appreciate The manager so nice, professional and friendly person…
Thank You for all her attention.
GERARDO
Stayed 1 night in Sep 2023
Response from Yolanda Gámiz Customer Care Manager on 25 Sept 2023
Dear GerardoThank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again. Kind Regards