Spa

Reviews of Holiday Inn San Marcos-Convention CTR Area, an IHG Hotel

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 432 out of 841 reviews" "
Rating 8 - Good. 214 out of 841 reviews" "
Rating 6 - Okay. 92 out of 841 reviews" "
Rating 4 - Poor. 55 out of 841 reviews" "
Rating 2 - Terrible. 48 out of 841 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jefferson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ellexent hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Millie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeannette, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in San Marcos. Close to TX State and outlet mall.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was extremely excellent!
Stayed 2 nights in Apr 2024

10/10 Excellent

Yaritza

Stayed 2 nights in Apr 2024

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. The front desk staff was really nice. The only thing was we roomed next to people that had dogs and they barked all night. The stay was wonderful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Denise

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Rally nice place!
Stayed 1 night in Mar 2024

10/10 Excellent

Tolbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, rooms clean and comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, kind staff. I spent two nights with my family in Spring Break, it was good. I recommend it.
Stayed 2 nights in Mar 2024

10/10 Excellent

Leslie

Liked: Cleanliness, amenities, property conditions & facilities
Good location. Excellent gal at the front that checked us in. Efficient. Professional. Super sweet. She deserves a raise : )
Stayed 1 night in Mar 2024

6/10 Okay

Brittanie

Business traveller
Liked: Cleanliness
I selected this location based on the availability of the hot tub. I asked for location and hours which were perfectly communicated, however nobody stated the hot tub was a cold tub. Very disappointed. I returned to my room to soak in the tub instead, but the tub had no plug. I ended up plugging it with a wash cloth, I was desperate. The landscaping around the corner to the left of the entrance is quite unmaintained. The room had broken a light fixture, an unstable toilet seat (just needed the bolts tightened), but was very clean. Staff were very friendly and I LOVED the breakfast buffet!
Stayed 1 night in Mar 2024

10/10 Excellent

Lance

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was that they started vacuuming the hallway before 9 a.m. I had traveled a lot the prior days and it woke me up.
Stayed 1 night in Mar 2024
Response from Lizzy on 8 Mar 2024
Thank you for taking the time to share your feedback, and we sincerely apologize for any inconvenience caused by the early morning vacuuming. We understand the importance of a peaceful and restful stay, and it's disheartening to learn that we fell short in this regard. Your comments are invaluable to us as we continually strive to enhance our guest experience. Please be assured that we will address this issue with our housekeeping team to ensure a more considerate timing for future cleanings. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. If there's anything else you would like to share or discuss, please feel free to reach out. Your satisfaction is our top priority.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice, room was clean. Lizzy at the front desk was amazing!
Stayed 1 night in Mar 2024
Response from Angel R. on 8 Mar 2024
Thank you for your kind words and positive review! We're thrilled to hear that you enjoyed your stay at our hotel and found the room to be clean and comfortable. . We will be sure to pass along your appreciation to Lizzy for her exceptional service. We value your feedback and look forward to hosting you again whenever your travels bring you back to San Marcos. We're here to make your future stays even more enjoyable. Safe travels!

10/10 Excellent

Elizabeth

Stayed 1 night in Feb 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Stayed 1 night in Feb 2024

10/10 Excellent

Leah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, quick check in, perfect room.
Stayed 1 night in Feb 2024
Response from Lizzy on 8 Mar 2024
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our hotel easily accessible, enjoyed a quick check-in process, and had a perfect room. Providing a seamless and comfortable stay is our priority, and your feedback is truly appreciated. If there's anything specific that stood out to you or if you have any suggestions for how we can further enhance your experience in the future, please feel free to let us know. We look forward to welcoming you back whenever your travels bring you to San Marcos. Safe travels!

6/10 Okay

Andrea

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Amenities
Hello. I was very disappointed bc I was told the hot tub was closed. I literally only booked this hotel bc of the hot tub. I'm recovering brain surgery, and aquatic therapy helps to ease my pain. I'm aware that the decision was made based on kids coming in for tournaments. However, I pay the price to be able to come and enjoy the amenities while I stay. I think it's unfair and should be spoken of. Also, my sheets had brown stains on them. Other than these q complaints, everything else was ok. Thank you
Stayed 1 night in Feb 2024

4/10 Poor

Todd

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Feb 2024

8/10 Good

Vicki

Liked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Edward

Liked: Cleanliness, property conditions & facilities
Nice room!
Stayed 1 night in Feb 2024

2/10 Terrible

Juliana M

Travelled with family
Disliked: Staff & service
Bad experience overall
I booked and paid a month in advance for 2 queen bed and they “updated” my room to a king I needed 2 beds for 4 ppl. They had a major event and gave my room away. I travelled 4 hours to get this. How am I to sleep four in one bed? I had to cancel and go elsewhere.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and friendly staff
It was great! They did have to change my reservation because they got a “large group” which put me in a king size room instead of a double. I wasn’t a fan of that but oh well. Other than that, it was great!
Stayed 2 nights in Jan 2024

2/10 Terrible

Jennifer

Stayed 1 night in Jan 2024

10/10 Excellent

Roxanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Lizzy for helping me with the tax exemption form fast and efficient
Stayed 1 night in Jan 2024

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Brian

Stayed 1 night in Jan 2024

10/10 Excellent

Prabin

Liked: Cleanliness, staff & service, property conditions & facilities
perfect place to stay
Stayed 1 night in Jan 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Cliff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
If you like a firm hard bed this is for you- I don’t and have stayed on other holiday inns that have softer beds so wasn’t prepared. Remotes didn’t work on guide or up channel- replacement didn’t work either. Food is not worth the 10.00 brown bananas brown pineapple eggs were so dried and old and waffles from sitting too long. They did refund me but I left and went elsewhere. Service is phenomenal at front desk - dining service gave the feeling you were there for them with the way they demanded your tickets
Stayed 1 night in Nov 2023

6/10 Okay

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Disappointed in my stay here this go around. Water temperature never got to warm. Not pleasant with 40 degree temperature outside. Breakfast was horrible and it was NOT FREE. Staff was asking everyone if they had paid or not. Nothing indicated it was np Ot complimentary. I paid only to get cold waffles.
Stayed 1 night in Nov 2023

10/10 Excellent

Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities
I would like to Thank the Management of this hotel for hosting us along with IDEA Mesquite Hills (El Paso, TX) for the flag football Regional Champ tournament. This hotel was the only hotel that was willing to work with the school on a reservation when the final dates were not available from the Sports League. The hotel staff is very friendly and most of all the security of the hotel is Exceptional!
Stayed 2 nights in Nov 2023

10/10 Excellent

Corbin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Used to live and San Marcos and this property is one not to sleep on. Metaphorically speaking. The property itself is better than the ones nearby.

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 1 night in Oct 2023

6/10 Okay

Ana Laura

Stayed 1 night in Oct 2023

8/10 Good

Timothy

Travelled with group
Liked: Property conditions & facilities
Enjoyed how close it was to everything. Staff was friendly and room was comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!!!!
Great place to stay! The customer service was excellent, the facility was clean. The rooms were nice and spacious and very comfortable. Only downfall, was the bar could've opened a little earlier and stayed open a little later. Other than that, it was a great place to stay!!
Stayed 3 nights in Oct 2023

8/10 Good

angela

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was at full capacity, so may have been the reason hot water for a shower was at a bare minimum . Peeling ceiling paint in the tub. Restaurant meal was blah!! Overall, a good stay. Conveniently located, clean ,friendly staff
Stayed 2 nights in Oct 2023

10/10 Excellent

Tamra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased.
It was great. Easy check in. Comfy and clean stay. Good location. The hotel is nice. We had an ant issue that appeared in our bathroom over night but I don’t know if I blame the hotel. It’s been so dry for so long and they were in the sink. I think they were thirsty lol. I told the front desk and she documented it. Some things you just can’t control. Overall I would stay there again.
Stayed 1 night in Oct 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ngan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable
I love the amenities of the hotels as well as the quality of the bed. We also paid a little more to get breakfast for 2 which was cooked to order. Overall I would stay again at Holiday Inn.
Stayed 1 night in Sep 2023

6/10 Okay

Heather

Stayed 1 night in Sep 2023

6/10 Okay

Jamie

Stayed 2 nights in Aug 2023

10/10 Excellent

leon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Very nice and clean hotel. Quite and safe place to stay. Fully enjoyed my stay with my family. Close to the outlet malls as well.
Stayed 1 night in Aug 2023
Response from Lizzy, Guest Services Manager on 23 Aug 2023
Thank you for sharing your feedback about your recent stay at our hotel. We're thrilled to hear that you and your family had a wonderful experience and enjoyed the cleanliness, tranquility, and safety of our property. It's great to know that our proximity to the outlet malls added to your convenience. We're committed to providing exceptional guest services and ensuring that every guest feels comfortable and well taken care of during their stay. Your positive review is truly appreciated and serves as a motivation for our team to continue delivering top-notch experiences. If you have any further comments or suggestions, please don't hesitate to let us know. We look forward to welcoming you back on your future visits to San Marcos.

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Lizzy, Guest Services Manager on 23 Aug 2023
We sincerely appreciate your perfect 10/10 rating and the time you took to share your feedback with us. It's wonderful to hear that you had a fantastic experience during your stay. We're delighted that our hotel met your expectations and provided you with a great stay. If you have any additional comments or suggestions in the future that could help us enhance our services even further, please feel free to let us know. We're committed to continually improving and ensuring that every guest has a memorable and enjoyable stay. Thank you once again for choosing our hotel, and we look forward to hosting you again whenever your travels bring you back to San Marcos.