Hotel di San Lorenzo

"Dirty and smelly room at level 5."

"booked 2 rooms (BFST INCL) for 4 of us 1408&1409 for 6 nights. check-in easy, big rooms. Staff helpful. restaurant has limited choices, waiters not trained. had almost same breakfast each day. repeated orders 3 times and corrected orders but food never came as ordered, not once in 6 days did the orders come as requested. MGMT at fault for not training staff properly. Room cleaning fast & efficient 5 stars Checkout a nightmare. lady rude, ignoring me, typing while I was trying to communicate with her. I asked for the bill, they combined bills; total 30,040Php without showing bill. I asked for it, 2 Bkfst Xtra charge on 1st day. I told her to move 2 xtra Bkfst to 2nd room to correct mistake. I explained the booking inclusions, simple request. She could not find bill. She repeating 5 x that charged 2 Xtra Brkfsts on 1st day; I told her I understood this first time she said it. I repeated move charge to other room, it was their mistake. After 20 min, I asked her to call the Mgr. She did 5 min later but said Mgr was in mtg, nobody else in charge. Told her to remove charge and I would pay or I would just leave. She did, I got in taxi to airport but hotel stopped him from leaving. Mgr showed up, same story...WAIT. I explained but he repeated same story, I explained but he did nothing. I came back and said I had paid what I owed and I would give very bad review if he didn't let me go. MGR should not be MGR. Employees should be trained NOW."

"Great location, comfortable and clean. Great access to airport and just next to it is a mall."