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Reviews of Exe Victoria Palace

4 out of 5
Exe Victoria Palace
Calle Juan de Toledo, 4, San Lorenzo de El Escorial, Madrid

Reviews

8.4

Very good

Rating 10 - Excellent. 108 out of 263 reviews" "
Rating 8 - Good. 97 out of 263 reviews" "
Rating 6 - Okay. 40 out of 263 reviews" "
Rating 4 - Poor. 13 out of 263 reviews" "
Rating 2 - Terrible. 5 out of 263 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Niki

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Niki

Stayed 1 night in Jan 2024

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old school full feature hotel. Amazing place to stay especially balcony room. no real view but the morning light - ah! Friendly helpful staff.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disappointing. I had stayed at this hotel several years ago and looked forward to returning, but this time had a small spartan room with tiny thin towels. The pool and pool area are still very good, and the hotel is a block from the bus station. Higher end rooms may be better.
Stayed 1 night in Aug 2023

10/10 Excellent

Matheus

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place, stay, location very close to everything walking distance
Stayed 1 night in Jun 2023

8/10 Good

Christopher

Stayed 1 night in Jun 2023

10/10 Excellent

JORGE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The brackfast
Stayed 4 nights in Mar 2023

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Gabriel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The bathroom walls where full of black mold and doesn’t seem or feel clean. Really disgusting.
Stayed 2 nights in Mar 2023

10/10 Excellent

Benjamin

Stayed 1 night in Aug 2022

8/10 Good

ANA MARIA

Travelled with family and small children
Liked: Staff & service, amenities
Me hubiera gustado que cambiaran las sábanas si las veían sucias. Estuve con mis dos hijos de dos y cinco años pero solo hasta que las vieron mal manchadas las cambiaron o les dieron la vuelta! Nunca lo tuve claro. Debajo de las camas deberían barrer cua do hacen el aseo del cuarto porque estaba lleno de basura y polvo etc. Estuve 4 noches 5 días. La piscina helada.
Stayed 4 nights in Jul 2022

4/10 Poor

Marcio

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is not even close to a two star hotel. Room is very small and my shower is dirty with lots and mildew. I have to use flip-flops to take a shower. Breakfast is bad too.
Stayed 2 nights in Apr 2022

6/10 Okay

Claire

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Would not class this as a 4 star hotel it should be a 3 star. Our room was ok but not as nice as the pictures online and looked a bit tired in need of some freshening up. Also paid quite a bit extra for a room with a balcony where others we were traveling with did not and they ended up with the same sized rooms, also with balconys with was frustrating!
Stayed 4 nights in Mar 2022

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convienent and Charming
Really close the the town and facilities, great checkin with plenty of Informatiin. We would liked to have stayed longer
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too expensive. Quality/Price ratio too high.
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent choice for San Lorenzo
This was a great value hotel with clean and spacious rooms and pleasant common parts. It’s location is ideal for the sights in San Lorenzo. The pool was open for guests and looked very inviting.
Stayed 1 night in Sep 2020

6/10 Okay

Marta, Madrid

Travelled with partner
Liked: Cleanliness, staff & service
El precio demasiado elevado para no haber podido ir a la piscina debido a la gran ocupación que había, a pesar de haber reservado.
Stayed 1 night in Jul 2020

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was
Stayed 1 night in Jul 2020

6/10 Okay

ATherrien, New York, New York

Liked: Staff & service
Disliked: Property conditions & facilities
The staff is so wonderfully attentive I wish they had a better product to work with. The pluses for this hotel are the location (steps from the bus station and just down the hill from El Escorial) and the breakfast which is included in the room price is incredibly varied and quite tasty. The hotel has managed to hold on to its Old World feel but unfortunately the rooms are very beat up. I stayed in two different rooms and they were both in poor condition. The walls were covered with scuff marks, the bathroom ceilings had serious water stains, and both rooms had heating issues (in one room it did not work so it was cold, in the other room I was not able to regulate the temperature at all and it was way too hot) and the bathroom cleanliness in the second room left a lot to be desired. The food at the restaurant for dinner was not what one would expect from a 4 star hotel. It was a shame. I did want to like this hotel a lot. It wasn't horrible and my stay was short, but one does expect more from a 4-star accommodation. Still, the staff, especially Patricia, made up for it.
Stayed 1 night in Dec 2019

6/10 Okay

Nick

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs work
The reception staff here were excellent. Lovely and helpful. The hotel needs work though. The rooms are stark at best, and definitely not as nice looking as the pictures. The breakfast was pretty grim also.
Stayed 3 nights in May 2019

8/10 Good

Trudyth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed stay
People at desk were very helpful.
Stayed 2 nights in Aug 2019

8/10 Good

Bilkly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nicely located the near the old town area, staff are friendly with plenty of good info on food, sightseeing etc. Room are adequate and reasonable, breakfast is quite a selection (better then I expected)
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Stayed 7 nights in May 2019

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Obras mala , uno de los grifo estaba partido, las sábanas estaba llenos de polvo tiene infiltraciones y bichos, a las 6:00 ya estaba escuchando la música del quarto al lado, lá insonorización terrible....
Stayed 1 night in Jun 2019

10/10 Excellent

caridad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel's breakfast was excellent.
Stayed 4 nights in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Sorry but disappointed, A/C not working, very noisy, bathroom needs remodeling etc. It is not a 4 star hotel.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2019

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel For San Lorenzo
Parking is a few hundred metres away, otherwise this hotel is a great base to see the beautiful city of San Lorenzo
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Giuseppe

Beautiful
Beautiful, clean, friendly staff. Great location and amazing views.
Stayed 1 night in Sep 2018

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly situated for El Escorial visit
Wonderfully located, very helpful and friendly staff, fine lunch in dining room, very comfortable bed. Also used the pool which was so refreshing after hours-long touring. Couldn't be more pleased with our hotel choice.
Stayed 1 night in Aug 2018

8/10 Good

GGG, Scotland

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, great location. Front desk Staff needs more training to deliver a good service.
Stayed 7 nights in Aug 2018

2/10 Terrible

Roberto

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice - but don't go there as business traveller
I cannot write prices here, but this hotel has charged prices for photocopies which are otherwise paid for printing high-quality photos. In addition even though I said print 2 pages on one I was charged for each page. Really disappointing!

4/10 Poor

Roberto

Disliked: Staff & service
rip-off
Asked 1€ per printed page of a document!! Total rip-off.

4/10 Poor

Stanford

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

10/10 Excellent

Kevin, Inverness

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a relaxing holiday.
I stayed here for a break and it was probably the best hotel I have ever stayed in. I speak very little Spanish, but the hotel staff were great and friendly, so I felt at home even though I was travelling alone. Most hotels are not relaxing but this was, and I was able to enjoy the outdoor areas on warm Spanish evenings. Everything was so clean, and it was warm and comfortable. Could not have asked for more. Breakfasts were amazing, so much choice. I would not recommend this location for people wanting nightlife or activity. This is quiet and peaceful, so it is perfect for a relaxing break. There were nice places to walk and it just made for a very de - stressing break.

10/10 Excellent

Walter, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NH hotel in Escorial great location
NH hotel in Escorial very close to restaurants and sights. Very good service and excellent breakfast.

10/10 Excellent

John, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We liked this hotel
elegant and comfortable hotel in a prime position a short walk from the town and the magnificent monastery. One possible disadvantage for non-european travellers not used to Spanish eating hours is that dinner is not served until 9.00pm. Otherwise, an ideal spot to stay in this interesting place.

10/10 Excellent

nicky, dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gourmet breakfast lovely Japanese loose leaf tea
High quality ingredients plus excellent location and lovely large modern bathroom

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Monastic decor. Swimming pool abandoned and green, no English spoken at front desk....

10/10 Excellent

David, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Hotel!
Excellent Hotel / good location / friendly attentive staff / nice clean room

10/10 Excellent

Sophie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel!
Excellent Hotel in a lovely town. thoroughly enjoyed our stay

8/10 Good

Salvador de Perignat, Severna Park, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A small palace gem in Escorial
The hotel is very accommodating situated in the heart of El Escorial within easy walking distance to the monastery, the town center plaza where there are many restaurants. It is very easy to find. The staff is courteous and friendly. It is a converted palace that has the look and feel of an exclusive place without the price. There is a sitting room that invites you for a cup of coffee or a snifter of good Spanish brandy. You will enjoy this place.

6/10 Okay

Eltai, Qatar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do n't stay there
Stink towels, no iron facility, no even drinking water, some staff doesn't speak English, they after money, Bad internet connection, I didn't like it

8/10 Good

Juanejo, Hampshire

Liked: Cleanliness, room comfort
-
great balcony. great location at the Monasterio.

8/10 Good

Nancy, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't beat the location!
The hotel is a 5" walk to the entrance to El Escorial and to a bunch of lovely plazas and restaurants. The room was smallish, but adequate, very clean...but smelled horribly of smoke. The front desk said it was a no smoking room, but the smoke must be in the mattress or walls!! I was here in April on a lovely spring day and slept with both windows wide open to the night air. That helped. My room was 402, so the next morning I walked into 403...which didn't smell at all. And the hallways, lobby and dining room all smelled just fine, even nice. Breakfast is in a lovely room with a beautiful view to Madrid, and the array of choices was just fine. I lucked out getting a parking place at the hotel (about ten places) but it seems that there might be public parking about a block away near the monastery.