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Arisuan Hotel

3.0 star property
Travelers sip icy drinks at the poolside bar while planning their next adventure in a city where the Arisuan Hotel puts them right in the center of it all

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The Arisuan Hotel, in the heart of the city, offers a convenient base for exploration. Guests start their day with a continental breakfast before heading to the poolside bar or venturing out. Dry cleaning and laundry services make longer stays hassle-free.

Reviews

4.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before 1 PM
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Bed sheets fee: COP 5000 per person, per stay
  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Towels fee: COP 10000 per person, per stay (or guests may bring their own)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Frequently asked questions

Does Arisuan Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Arisuan Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Arisuan Hotel?

Self-parking is available for a fee.

What time is check-in at Arisuan Hotel?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Arisuan Hotel?

Checkout is at 1 PM.

Where is Arisuan Hotel located?

Located in the heart of San Juan del Cesar, this hotel is 17.1 mi (27.5 km) from Sierra Nevada de Santa Marta National Park, and within 32 mi (52 km) of Balneario Hurtado and Guatapuri Shopping Mall.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

4.8

6.0

Cleanliness

4.0

Staff & service

4.0

Property conditions & facilities
Rating 10 - Excellent. 1 out of 3 reviews
Rating 8 - Good. 0 out of 3 reviews
Rating 6 - Okay. 0 out of 3 reviews
Rating 4 - Poor. 0 out of 3 reviews
Rating 2 - Terrible. 2 out of 3 reviews

Reviews

Verified

2/10 Terrible

David

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025
Verified

2/10 Terrible

Sandra

Verified

10/10 Excellent

Verified traveller

Stayed 6 nights in Dec 2020