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Reviews of HACIENDA SAN JUAN RESORT

3.5 out of 5
HACIENDA SAN JUAN RESORT
Calle Principal No. 44, Sector Cruz Blanca, San Juan Bautista, Ica

Reviews

7.0

Good

Rating 10 - Excellent. 1 out of 6 reviews" "
Rating 8 - Good. 3 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 2 out of 6 reviews" "
Rating 2 - Terrible. 0 out of 6 reviews" "

8.8/10

Cleanliness

7.8/10

Staff & service

4.0/10

Amenities

8.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Jose Carlos

Travelled with family
Liked: Staff & service, room comfort
Good just for a get away
It was a great get away with my family. Nevertheless I think there’s much more they can do for the guests. The restaurant options are very limited, no food after certain hours and lack of information of the activities. I was following where the rest of the guests were moving to find out what was the next activity. We went to spend new year’s eve and the party was very disorganized, we didn’t know that we have to bring our own drinks and food, nothing to eat or dip. 40 min before midnight I had to go and jump to the boxes of the ornaments for my family, as there was nobody giving them to the tables… In overall to get away from ok. But I believe there is a loy more the manager can do to inprove the quality
Stayed 2 nights in Dec 2023

4/10 Poor

Javier

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Un desayuno muy austero Se le pidió un cambio y cobraban por eso y respondieron de mala manera No sabían del up grade a los buenos clientes de Expedia al momento de hacer el check in Dice que si tenía gimnasio pero estaba en mantenimiento
Stayed 1 night in Dec 2023
Response from Respuesta Hotel Hacienda San Juan Ica on 12 Dec 2023
Estimado Javier Calderon, buenos díasDe antemano le pedimos las disculpas del caso por todo lo acontecido durante su estadia, esta informacion estamos devirando con cada área correspondiente para brindarle una rápida solución y mejora. Mencionar que si ofrecemos upgrade de manera gratuita a nuestros clientes de expedia, como se realizo con su reserva. Saludos!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una estadia tranquila, con mi familia
Stayed 1 night in Jun 2017
Muchas gracias por su comentario, ha sido un placer para nosotros atenderlo durante su estadía. Atte. Claudia Ch. Recepción

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

Maria Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL LIMPIO COMODO Y TRANQUILO
MUY BUENA PARA ADULTOS. ES SUPER TRANQUILO LA ATENCION BUENA, LA COMIDA LE FALTA. LAS HABITACIONES ESTUPENDAS

4/10 Poor

Sergio

Liked: Cleanliness, property conditions & facilities, room comfort
Esta muy lejos de la todo en la ruta del pisco
Lejos de todo muy solo no tiene aire acondicionado