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Hotel Novo

3.0 star property
Travelers sip drinks at the inviting bar, unwind with colleagues in meeting rooms, and enjoy a central location that makes exploring Merced effortless

Choose dates to view prices

Hotel Novo, in the heart of Merced, offers a warm atmosphere. Guests enjoy a cooked-to-order breakfast, drinks at the bar, and dining at the on-site restaurant. The hotel provides WiFi and a 24-hour business center for productivity while traveling.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15 per stay.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Rollaway bed fee: USD 15 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Frequently asked questions

Is Hotel Novo pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Novo?

This hotel doesn't offer parking.

What time is check-in at Hotel Novo?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Novo?

Checkout is at noon.

Where is Hotel Novo located?

Located in Merced, this hotel is within 1 mi (2 km) of Precolumbian Gold Museum and Sabana Park. Mercado Central and Central Park are also within 10 minutes. San Jose Pacific Station is 18 minutes by foot and San Jose Cemetery Station is 20 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very good

8.4

Cleanliness

6.8

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 73 out of 237 reviews
Rating 8 - Good. 110 out of 237 reviews
Rating 6 - Okay. 36 out of 237 reviews
Rating 4 - Poor. 9 out of 237 reviews
Rating 2 - Terrible. 9 out of 237 reviews

Reviews

Verified

10/10 Excellent

manton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice and food is great
Stayed 1 night in Jan 2025
Verified

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good and cheap hotel near the city center. Excelent included breakfast.
Stayed 1 night in Dec 2023
Verified

6/10 Okay

Terje

Good location

Good location in San Jose and close to bus station to/from airport. The staff was great. Didnt try the breakfest.
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Dany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located. Closed by parking are very expensive. Quite noisy between 5AM and midnight (note that i live country side). price is good for the location
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Novo is a plain, decent hotel. Everything works. The staff is friendly and helpful. Good rates, with a good breakfast included. The neighborhood is typical of a busy city. Best of all, the hotel is around the corner from Avenida Central, a long, lively pedestrian mall that includes the vibrant Mercado Central.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is reliable and functional. The staff were friendly and helpful. The block in front of it isn't that great, but it's around the corner from the pedestrian mall that leads to the mercado and other shopping, food, and drinks. Very convenient. Good value.
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Travis

Liked: Cleanliness, staff & service
A very basic but clean and friendly hotel. It is very close to the bus stations (ex: Tuaso bus to the airport)....2 minutes walk with luggage. The hotel is in the downtown, central market areas....lots of butcher shops, clothes shopping, fast food, and casinos. The breakfast is simply but good. The staff is friendly and professional. No luxury but safe, clean, and friendly.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value in a great location.

We took the local bus from San Jose airport to the Tuasa bus station. Just a short walk from the station brought us to Novo hotel, which is located in the thick of the city. Walking from the hotel to the National Museum and other sights was easy and interesting, with shops, buskers and street sellers to explore on the way. The hotel itself is a little dated, but our room was big with a comfortable bed, got walk - in shower, fridge, good a/c and TV. The 24 hour reception gave us easy check out when we left at 5am to catch the bus back to the airport. This was a great place to stay in San Jose.
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Allen

Room was a good size, very clean, good air condition, large bright windows, comfy double bed, clean bathroom with hot shower, tv worked fine many English channels, felt secure, and quiet, decent breakfast in the morning, helpful friendly staff. Location convenient where Paseo Colon meets Avenida Central close to Central Market. The area requires caution at night. Overall was pleased with the hotel which offers a lot for the relatively inexpensive price, my girlfriend and I would definitely go back.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! You can walk to nearby shops, parks, restaurants, and a bus station that goes to the airport. I love that we can leave our luggage and they have a place to hold it so we can drop our car off. The on-site restaurant is delicious and the staff are friendly and helpful. The room was clean and the bed was comfy. The street traffic can get a little noisy but I can easily fall back asleep. I have stayed here before and will continue to do so in the future.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Wing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right around the corner of the hotel is the central avenue. There are museums, parks, central market on both sides of the avenue. I can walk to them in less than 30 mins. It is also closed to various bus stations, such as the NICA, TICA and Terminal 7.10. In the night time, I prefer to take UBER. The staff are very nice. The hotel provided breakfast. The room is exactly same as the pictures.
Stayed 6 nights in Nov 2024
Verified

8/10 Good

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel all fine!

The Hotel Novo was as described, great staff, hotel could do with some tlc but I was only one night here arriving late from the airport and heading to the Pacific next day. Room was clean, bed was comfy, WiFi worked fine and breakfast was much appreciated. Couldn't adjust the air con but that could have been user error from my side. Can't really complain from a price/quality point of view. Also there was no noise but I was not on the street side. Really handy if you are using the bus station.
Stayed 1 night in Feb 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

We had a very comfortable stay and the breakfast was excellent. It was perfect for what we needed and at a good price. The safe and one of the lights didn’t work. As it’s central, it is noisy in the mornings.
Stayed 1 night in Nov 2024
Verified

8/10 Good

hector de jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, to stay one night. The area doesn't look very safe
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Nina Krishna

Liked: Cleanliness, staff & service
Near central market
Stayed 3 nights in Jul 2024
Verified

8/10 Good

AGRIPINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exelent. clean rooms
Stayed 5 nights in Aug 2022
Verified

8/10 Good

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for the centre of San Jose. The rooms and bathroom were dated but clean. It was noisy at night as in the centre but ear plugs did the trick
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Sergi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Stayed 10 nights in Mar 2025
Verified

6/10 Okay

John

Liked: Cleanliness, staff & service
It was ok for the price. Breakfast was ok. It's in a dodgy area, so don't go outside after dark on your own and keep phones, jewellery and valuables out of sight
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Shawntez

Liked: Staff & service
Great place to stay if you want to get a real feel for San Jose. It’s not super pretty but I felt safe and it had everything I needed
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. The only con was the low water pressure in the shower. Bear in mind that there's constant music from shops around during the whole day, if your room faces the street (it didn't matter to me in general, just when I had online meetings 😂)
Stayed 5 nights in Dec 2024
Verified

8/10 Good

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
To much noise every night outside the hotel.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Loud traffic early in the morning and loud music in the evening.
Stayed 2 nights in Jan 2025
Verified

6/10 Okay

Nicholas

Disliked: Cleanliness, property conditions & facilities, room comfort

Average: not too bad, not too good

It sufficed. Some of the fixtures and fittings (electrical sockets) did not work, could be cleaner, a bit run down and in a run down neighbourhood. Not too bad a place, also not too good
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Stan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is located in the worst part of San Jose, there were people sleeping on the sidewalks which was piled with garbage, you were warned not to go out the Hotel during the night, I requested a refund of part of the fees, but they refused, I spent three nights and had to move to a safer area in San Juan, San Jose.
Stayed 8 nights in Dec 2024