4/10 Lemah
Aleksandra
Mengembara bersama keluarga
30 Jul 2025
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
Pros
The rooms were exceptionally clean, modern, and spacious. We really enjoyed the food at the Italian restaurant and the steakhouse—both were excellent.
Cons:
Unfortunately, several aspects of our stay were disappointing. The hotel appears to be poorly managed and understaffed. Guests are frequently asked to provide their room numbers for nearly every service, and the amount of paperwork involved—especially for larger groups—is overwhelming for both guests and staff.
Wait times were excessive; at one point, we waited over 25 minutes just to be seated at a restaurant. The food at the buffet is terrible.
The pool area was also disappointing. It is quite small, and the water in all the pools was uncomfortably hot—more like a hot tub than a swimming pool. Pool chairs were always in short supply, and staff were rarely present to take drink orders.
Additionally, it felt like the hotel was cutting corners on small but important guest amenities. For example, in-room coffee is only provided on the first day—even for all-inclusive guests, who must then purchase it. After checkout at 11 a.m., all amenities are cut off: no access to water, no internet, and no dining. This felt unnecessarily strict. The lack of entertainment was also disappointing. The evenings were dull, with no organized events or activities. If you're seeking a lively resort with entertainment options, this is unfortunately not the place.
Aleksandra
Menginap 4 malam pada Jul 2025
