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Reviews of Tenuta Decimo

Tenuta Decimo
Località Decimo 38, Frazione Castel San Gimignano, San Gimignano, SI

Reviews

8.2

Very good

Rating 10 - Excellent. 20 out of 43 reviews" "
Rating 8 - Good. 14 out of 43 reviews" "
Rating 6 - Okay. 3 out of 43 reviews" "
Rating 4 - Poor. 4 out of 43 reviews" "
Rating 2 - Terrible. 2 out of 43 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from decimo on 28 Sept 2023
thanks

10/10 Excellent

Elle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible villa in the Tuscan hills, beautiful views and great location to explore the area from but you will need a car. Clean, rustic room with good facilities. The service was fantastic, very helpful staff. We enjoyed using the pool and had dinner at the restaurant which was delicious and reasonably priced. We didn’t have a balcony so we had our own private shaded outdoor area where we ate most nights. We chose not to cook so didn’t inquire about a kettle or other cooking utensils, but these weren’t provided in the room so you may need to request these. Thank you for a fantastic stay!
Stayed 5 nights in May 2022
Response from decimo on 5 Sept 2023
thanks

2/10 Terrible

Tom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views but dreadful accommodation
Really unpleasant accommodation. No WiFi in the rooms. Linen was unclean and everything is charged for separately (including use of pool, use of cooling or heating in the room).
Stayed 2 nights in Oct 2021
Response from Reception team on 10 Oct 2021
Such a shame read such a low score. Everything is explained in the Agriturismo page, If only people read the details before booking. Wifi is in the room only in the Villa, in The Borgo wifi is only at the restaurant (infact in the wifi section is written "free wifi in common area). Then what you wrote is not correct, the use of pool and air conditioning is free use, we don't charge people for using them! Only the heating service in the appartaments is not included, again, also this information is specified in the page at the moment of booking. If only people read them...

8/10 Good

Aurelie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from Reception on 3 Dec 2019
Thanks for your good review!

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful View
Very nice location. Country side is beautiful. Check-in/out is the only issue with the availability of staff somewhat limited. You can't check-out earlier than 0900 hours as there is no one staffing the lobby. Very nice view from the room. Room was comparatively inexpensive but the cleaning fee brought the total price up so you are not real getting a super deal on price. Vey nice pool for those months when it is open! I would recommend the location, we enjoyed our stay.
Stayed 1 night in Oct 2019
Response from Reception on 24 Oct 2019
Buongiorno, thanks for your good review we appreciate it a lot! About the check in and check out we are a holiday house and we don't have, as the hotels, a 24h Reception but we allow the guest to do the check out the day before so they can leave easly on check out day. However we'll try to improve our services day by day! Hope to see you again soon to discover the rest of our beautiful Tuscan!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family arrived for one night in April on a cold wet day. We were told at the time arrival that we would be charged per hour for any heat that we used. This fee was not mentioned prior to our arrival and, because we were afraid of what the unknown cost would be, we spent the night cold. We were also charged about 50 US dollars in a cleaning fee. This was excessive in light of the fact we were there 12 hours.
Stayed 1 night in Apr 2019
Response from Reception on 24 Oct 2019
We are sorry that we didn’t satisfy you during your 1 night stay at Tenuta Decimo as we would have liked. We'd like to let you know that on the main page of our Tenuta on Expedia are written all the extra costs including the heating and the final cleaning that, renting an apartment, are at extra cost. We hope to have you as our guests again so that we can change your mind.

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019
Response from Reception on 10 Oct 2019
Buongiorno, thanks for your good review we appreciate it a lot! We'll try to improve our services day by day! Hope to see you again soon to discover the rest of our beautiful Tuscan!

8/10 Good

Verified traveller

Liked: Cleanliness
Make sure you get the right property we were not told that our room was at the lower villa and in a room with a shared living space. The views at the top villa were nice and the food was fine, the property is nice and near some great vineyards.
Stayed 1 night in Sep 2019
Response from Reception on 18 Sept 2019
Buongiorno, thanks for your good review we appreciate it a lot! Our Tenuta Decimo has 2 buildings, Villa Dini and Borgo di Mariano, 600 metres far from each other (both buildings have the pool) and is specified in the name of the single property. Hope to see you again soon to discover the rest of our beautiful Tuscan!

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful surroundings and pool location, nice views.
Stayed 1 night in Jul 2019
Response from reception on 8 Aug 2019
Buongiorno, thanks for your review we appreciate it a lot! We'll try to improve our services day by day! Hope to see you again soon to discover the rest of our beautiful Tuscan!

4/10 Poor

anna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fenced tourist-trap
upon leaving we were told the cleaning fee was 30 euros, for a 1-night stay, not included! This amount is disproportionally high. The place felt more like a tourist trap than a friendly farm stay. the area being *fenced* contributed to that. Also, no umbrella's for shade at the pool, we had to take one from the reception and carry it around :S Also we were put in an area that was different from the pictures. So very different from what we thought we booked. Not recommended!
Stayed 1 night in Jun 2019
Response from reception on 1 Aug 2019
Dear Anna, we are sorry that we don't satisfied you during your stay at Tenuta Decimo as we would have liked. About the cleaning you reserved an apartment and, as written in our Expedia main page, there is final cleaning to pay. The picture that you saw are of our Tenuta Decimo that has 2 facilities, Villa Dini and Borgo Mariano, and we can guarantee that the photos are true to reality. We hope to have you as our guests again so that we can change your mind.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Booking Office on 27 Jun 2019
Thanks for your review!

8/10 Good

Heather, California

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This hotel was a unique experience, felt like staying in a real old tuscan apartment. The reception is only staffed a few hours a day and there are no amenities provided on site or in room. So bring your own everything. The kitchen was fully stocked with cooking supplies and would be a great place to cook your own food. Check out is early, 10 AM. The daily 8 euro breakfast is worth it if you don't want to buy your own coffee and make your own food but it is a very simple spread. A few pastries and hard boiled eggs, yogurt and 1 meat and 1 cheese. So if your just want something in the morning it will do but its nothing fancy. The ladies working breakfast were very nice and friendly. The only downside was because of the age of the hotel our room smelled really musty. After a few days and running the fan non stop it smelt better but be prepared. Also they charge by the hour for using the heater, an additional check out charge for cleaning and of course the 8 per person fee for breakfast so make sure you calculate those costs into your hotel budget.
Stayed 3 nights in May 2019

10/10 Excellent

Anahí

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar mágico, rodeado de naturaleza, en el que uno se siente transportado en el tiempo
Stayed 1 night in Sep 2023
Response from Rebecca - Reception Attendant on 21 Sept 2023
Gracias!

6/10 Okay

Jenny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Eine sehr schöne Anlage, schöne Umgebung und schöne Zimmer. Top Hotel, jedoch wurden wir direkt bei der Ankunft unfreundlich aufgefordert das Auto umzuparken, anstatt freundlich begrüsst zu werden. Dies haben wir als Unangenehm empfunden.
Stayed 2 nights in Aug 2023
Response from Tenuta Decimo on 17 Aug 2023
Bei der Ankunft müssen wir zusammen mit dem Empfang angeben, wo zu parken, ohne das Auto in der Mitte der Allee zu verlassen, so dass der Zugang für andere Gäste verhindert wird.

8/10 Good

Philipp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from decimo on 5 Sept 2023
thanks

10/10 Excellent

Lucia

Stayed 1 night in Apr 2022
Response from decimo on 5 Sept 2023
thanks

10/10 Excellent

Daniele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Villa settecentesca, grandiosamente ristrutturata. Meraviglioso tutto, complimenti
Stayed 1 night in Oct 2021
Response from Decimo on 19 Oct 2021
Grazie !

8/10 Good

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charme
Stayed 2 nights in Sep 2021
Response from Reception team on 11 Sept 2021
Grazie Roberto, a presto!

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Splendido posto immerso nella natura. Appartamento spazioso ristrutturato con materiali tipici e di qualità.
Stayed 1 night in Aug 2021
Response from Reception team on 11 Sept 2021
Grazie mille Marco, vi aspettiamo presto!

10/10 Excellent

Luana

Stayed 1 night in Aug 2021
Response from decimo on 5 Sept 2023
grazie

4/10 Poor

Camille

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Laura on 24 Jul 2021
we are sorry to see such a low rating, could you let us know what the problem was during your stay so we would be able to help you. besides you have only been here one night, we are waiting for you maybe for a longer stay to change your mind

8/10 Good

Ramona

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from Lavi on 5 Nov 2020
thank you!

8/10 Good

massimiliano

Stayed 1 night in Jun 2020
Response from Lavi on 5 Nov 2020
Grazie per il punteggio assegnato a presto!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un sitio estupendo para conocer la Toscana. Lo único que mejorsr es que no había jabón ni champu en el baño.
Stayed 4 nights in Oct 2019
Response from Reception on 13 Oct 2019
Buongiorno, thanks for your good review we appreciate it a lot! Hope to see you again soon to discover the rest of our beautiful Tuscan!

10/10 Excellent

Charline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Reception on 10 Oct 2019
Buongiorno, thanks for your good review we appreciate it a lot! Hope to see you again soon to discover the rest of our beautiful Tuscan!

8/10 Good

Verified traveller

Stayed 7 nights in Sep 2019
Response from Reception on 10 Oct 2019
Buongiorno, thanks for your good review we appreciate it a lot! Hope to see you again soon to discover the rest of our beautiful Tuscan!

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a great place near San Giminiano. Simona at the reception helped us with tips to visit the city. Our apartment was large and confortable. A great peaceful place to stay!
Stayed 1 night in Sep 2019
Response from Reception on 10 Oct 2019
Buongiorno, thanks for your good review we appreciate it a lot! Hope to see you again soon to discover the rest of our beautiful Tuscan!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
A szallason egy hetet toltottunk. A szallas rendezett, tiszta, a szemelyzet kedves es segitokesz. Csaladosoknak idealis, paroknak nem. A medence szep, viszont a napozoagyak szama nem eleg a szobaszamokhoz kepest. Az etteremben kedves a szemelyzet, de szetszort es nagyon lassu a kiszolgalas. Tobbet erre a helyre nem megyunk.
Stayed 6 nights in Aug 2019
Response from Reception on 3 Sept 2019
Buongiorno, thanks for your good review we appreciate it a lot! We'll try to improve our services day by day! Hope to see you again soon to discover the rest of our beautiful Tuscan!

10/10 Excellent

yuwei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Reception on 8 Aug 2019
Buongiorno, thanks for your good review we appreciate it a lot! We'll try to improve our services day by day! Hope to see you again soon to discover the rest of our beautiful Tuscan!

2/10 Terrible

Verified traveller

Stayed 2 nights in Jul 2019
Response from reception on 22 Aug 2019
Buongiorno, we are regret not having satisfied you during your stay at Tenuta Decimo as we would have liked. We hope to have you as our guests again so that we can change your mind.

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oreiller non confortable
Stayed 1 night in Jul 2019
Response from Reception on 1 Aug 2019
Buongiorno, thanks for your good review we appreciate it a lot! Hope to see you again soon to discover the rest of our beautiful Tuscan!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location with an amazing panorama over the Tuscany countryside. Especially the pool area has been outstanding, as well as the great restaurant within a 10 minutes walk. Personnel has been very helpful and nice. Rooms had everything you needed. Only the equipment (no change of towels, no room service, no pool towels; no WiFi in the room, which we would have needed for our baby phone app) was a little minus, but this is actually reflected in the fair room price. The olive oil from the hotel you can buy is delicious. Breakfast and Sunday brunch highly recommended, staff is fantastic and lovely. Rooms are different, some have onsite From a location point of view perfect, as all major attractions are nearby by car. Overall a great stay and we decided to come back anytime in the future.
Stayed 8 nights in Jul 2019
Response from reception on 8 Aug 2019
Buongiorno, thanks for your good review we appreciate it a lot! We'll try to improve our services day by day! Hope to see you again soon to discover the rest of our beautiful Tuscan!

10/10 Excellent

Rainer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wir waren jetzt das zweite mal da. Sehr tolle ruhige Lage, schöner Pool und der perfekte Mittelpunkt für Ausflüge. Die Wohnung war noch deutlich schöner als beim ersten mal. Nach wie vor lohnt sich das Essen im zweiten Gebäude (ca. 600 m von der Villa Dini entfernt). Ein Toskanaurlaub wie aus einem kitschigen ZDF Sonntagabendfilm, genau so sollte es sein.
Stayed 7 nights in Jul 2019
Response from reception on 1 Aug 2019
Buongiorno, thanks for your good review we appreciate it a lot! Hope to see you again soon to discover the rest of our beautiful Tuscan!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastiskt ställe på landsbygden. Ett gammalt stenhus omgivet av olivträd. Bra pool och mycket fin lägenhet. Svalt inomhus, varmt utomhus. Härlig uteplats.
Stayed 3 nights in Jun 2019
Response from reception on 1 Aug 2019
Buongiorno, thanks for your good review we appreciate it a lot! Hope to see you again soon to discover the rest of our beautiful Tuscan!

10/10 Excellent

Joseluis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen lugar
Stayed 1 night in Jun 2019
Response from Monica on 27 Jun 2019
Thanks for your review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Booking Office on 27 Jun 2019
Thanks for your review!

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2019
Response from reception on 1 Aug 2019
Buongiorno, thanks for your good review we appreciate it a lot! Hope to see you again soon to discover the rest of our beautiful Tuscan!

10/10 Excellent

Özgül

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super ruhig und eine tolle Aussicht! Jederzeit wieder!
Stayed 3 nights in May 2019
Response from Monica on 15 May 2019
Thanks for your reservation!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el entorno una maravilla el cobro de la limpieza................
Stayed 1 night in Apr 2019
Response from Monica on 15 May 2019
Thanks for your reservation

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Tenuta Decimo on 2 May 2019
Thanks for your rewiew, it was a pleasure to have you here!

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Tenuta Decimo on 2 May 2019
Thanks for your rewiew, it was a pleasure to have you here!