Union Hotel Reviews

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Reviews of Union Hotel

Union Hotel

2030 Mission St, San Francisco, CA

7.0

Good

7.6/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

4/10 Poor

Rongchang

19 Feb 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

I knew this is a low end hotel in view of its price. I booked this one just because it is close to the Bart station. But when I came to the hotel I was shocked. It’s much lower than I expected. The property is so poor and surrounding areas are so terrible. I felt very unsafe when police not present especially at night. Bedding is old and dirty. I didn’t take off my clothes to sleep. At night I was so cold then had to use blanket covering the lower part of my body. The promised Wi-Fi didn’t work. I talked with the manager, she tried to fix but no use. Finally the Wi-Fi worked on 2nd day. The managers are nice but the property and amenities are really bad. I think Expedia shouldn’t have that low hotel on its list. I will never use it.

2/10 Terrible

Silvio

Business traveller

13 Feb 2024

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Wifi didn't work Communal shower with no soap Communal toilet with no soap

Stayed 2 nights in Feb 2024

2/10 Terrible

Andora

Travelled with partner

17 Jan 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

This hotel was not as advertised. I have never had to simply leave a hotel because I did not feel the area or space was safe. There were not private toilets, you have to share them with everyone on the floor. The front desk manager was very nice and I felt badly that I had to leave in such a rush, but it was a waste of money and I wish it had been advertised more honestly. The area as well has gotten very dangerous, which was very sad to see. I would not recommend this spot unless you are a man traveling alone looking for any room to crash in for one night or if you need housing for a few days.

2/10 Terrible

Velat

6 Jan 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Dec 2023

10/10 Excellent

Philip, Banner Elk

21 Dec 2023

Stayed 3 nights in Dec 2023

10/10 Excellent

BOJING

Business traveller

16 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Dec 2023

10/10 Excellent

Jared

13 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Basic hostel

This is closer to a hostel with individual rooms. The room was clean and the bed comfortable. It is very basic, and does not have a/c. It was cool though, but I would have packed a small fan for air movement. Shared showers and bathrooms, which were also clean. I would recommend bringing ear plugs, as the walls are pretty thin. For the price, it was what expected.

Stayed 1 night in Dec 2023

8/10 Good

Erik

Travelled with partner

27 Nov 2023

Liked: Staff & service

Disliked: Amenities

I like that they offer water at the front. I was dissapointed with the shower because it was impossible to get a medium tempereture, it was boiling or freezing. I was also bummed out that at the time of my stay the microwave wasn't working but that seems minor. Over all great experience for the price.

Stayed 1 night in Nov 2023

10/10 Excellent

camilla

Business traveller

27 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All the hotel staff have become my friends. Its always a pleasure staying here and they're always accommodating.

Stayed 2 nights in Nov 2023

8/10 Good

Taoufiq

26 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Price is fair for that service There was a bad smell in the room

Stayed 2 nights in Nov 2023

6/10 Okay

Phyllis

27 Oct 2023

Liked: Cleanliness, staff & service

Property is older and doesnt quiye meet updated standard. Prominent mold smell in room. Staff extremely nice.

Stayed 2 nights in Oct 2023

4/10 Poor

Xochitl

14 Oct 2023

Stayed 2 nights in Oct 2023

10/10 Excellent

Bryson

6 Oct 2023

Stayed 1 night in Oct 2023

8/10 Good

Danny

26 Sept 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Response from Management Team. on 15 Oct 2023

Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tammy

21 Sept 2023

Liked: Cleanliness, staff & service

Stayed 3 nights in Sep 2023

Response from Management Team. on 15 Oct 2023

Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Omar

5 Sept 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2023

Response from Management Team. on 16 Sept 2023

Hello Omar,I see that you were not happy with the stay and would like to know what's was the problem so we could fix it.

8/10 Good

Harold

16 Aug 2023

Disliked: Cleanliness

It’s good for a hostel

Stayed 4 nights in Aug 2023

Response from Management Team. on 16 Sept 2023

Thanks for staying with us. We appreciate your feedback!

8/10 Good

Thomas

15 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is really just fine for what it is. I was a little bit disappointed that their wifi would not work, but this is really a minor criticism considering the price (and the facts that the staff are great and they keep the whole place nice and clean. Definitely a good value overall!

Stayed 1 night in Aug 2023

Response from Management Team. on 16 Sept 2023

Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ryan

9 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

SUPER close to a BART stop for easy train terminal and airport access, extremely clean, the management seems to be very responsive. Great food options nearby. Neighborhood is rough, but if you can handle a city it’s absolutely fine. This is a fantastic cheap stay in San Francisco and I’ll be back.

Stayed 1 night in Aug 2023

Response from Management Team. on 12 Aug 2023

Thanks for staying with us. We appreciate your feedback!

8/10 Good

Samuel

7 Aug 2023

Liked: Staff & service, property conditions & facilities

Nice building, stayed three nights and the staff were very helpful

Stayed 3 nights in Jul 2023

Response from Management Team. on 12 Aug 2023

Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Christopher

25 Jul 2023

Liked: Room comfort

Disliked: Staff & service, property conditions & facilities

Stayed 1 night in Jul 2023

Response from Management Team. on 12 Aug 2023

Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Adele

Travelled with partner

18 Jul 2023

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

The staff is very nice, but the hotel is in a dangerous neighborhood, the sheets were stained, the window didn’t lock, the shared bathrooms were dirty. If you are hoping for a reasonably clean place to stay do NOT stay here!

Stayed 1 night in Jul 2023

4/10 Poor

Alicia

6 Jul 2023

Stayed 1 night in Jul 2023

10/10 Excellent

Ramiro

4 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Spartan, small rooms, shared bathroom. Plenty of restaurants coffee houses etc near by. A few homeless close by. Parked overnight around the corner, on 17th st, nothing happened . Pretty good but wouldn't bring kids here.

Stayed 2 nights in Jun 2023

Response from The Management Team on 16 Jul 2023

Thank you very much for staying with us! We appreciate your taking the time for a feedback.

10/10 Excellent

MODUPE

3 Jul 2023

Stayed 6 nights in Apr 2023

Response from The Management Team on 16 Jul 2023

Thank you very much for staying with us! We appreciate your taking the time for a feedback.

10/10 Excellent

Wyatt

Travelled with partner

22 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel was nice and really affordable, really great staff. Nothing wrong with the place itself especially for the price but San Francisco is just a really gross place in most parts. Convenient as well though it’s right next to the BART station which makes getting around without a car really easy and affordable.

Stayed 1 night in Jun 2023

Response from The Management Team on 16 Jul 2023

Thank you very much for staying with us! We appreciate your taking the time for a feedback.

10/10 Excellent

Brandon

16 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Union Hotel is in the heart of the Mission. The area around it is a little rough, but the hotel is safe, clean and quiet. The staff is super friendly and helpful, and this is the best spot I’ve found in the city for affordable rooms.

Stayed 1 night in Jun 2023

Response from The Management Team on 16 Jul 2023

Thank you very much for staying with us! We appreciate your taking the time for a feedback.

10/10 Excellent

Jack

27 May 2023

Stayed 4 nights in May 2023

Response from The Management Team on 16 Jul 2023

Thank you very much for staying with us! We appreciate your taking the time for a feedback.

8/10 Good

Reese

21 May 2023

Liked: Staff & service

Stayed 1 night in May 2023

Response from The Management Team on 16 Jul 2023

Thank you very much for staying with us! We appreciate your taking the time for a feedback.

8/10 Good

Arman

7 May 2023

Stayed 3 nights in May 2023

2/10 Terrible

Douglas

4 May 2023

Disliked: Cleanliness, property conditions & facilities, room comfort

Not a hotel for handicapped

We arrived at the Hotel (after driving in a cab twice around the block not even seeing the sign) and there were homeless people lying on the streets. We buzzed to get into the hotel and had to walk up to the next floor to see the desk behind barriers. I asked where our room was - and it was on the very top floor (no elevator or bellhops). I was handicapped - and there was no way we could carry our luggage up 4 flights of narrow stairs - so at least the person at the desk gave us our money back with no hassle.

Stayed 1 night in May 2023

2/10 Terrible

Austin

Business traveller

2 May 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Smelled horrible, loud people, never stay here again, don't recommend book a real hotel instead also avoid Airbnb unless you like drama. They also wanted to treat me like a prisoner near the end of my stay, saying I was going up and down the stairs to go vape too often, they wanted to restrict me to my room to only come out every 2 hours, I reported that to the police department and hopefully there will be an investigation.

Stayed 1 night in Apr 2023

Response from The Management Team on 2 May 2023

I think you might have a misunderstanding with the place you trying to review. You stayed with us previously at Union Hotel and if you disliked this place why you book again and stayed with us.

8/10 Good

Austin

Business traveller

22 Apr 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Well it was clean for one, second the manager was nice and even warned me of some of the dangerous areas to avoid in San Francisco. I left a couple days early, they gave no refund for me leaving early which I know some hotels have a policy on that, that's ok. Their weekly/monthly rates are too expensive in my opinion, I hope their aware they are charging almost what a private studio would cost for their monthly rates I believe it was somewhere in the region of $1700-1750/MO I know it's SF but maybe drop that by a couple hundred I'd reconsider. There was wifi although I never used it, there was a TV that actually worked, a faucet in the room and showers/bath that are shared outside of the room. If your just looking for a relatively safe area in SF to spend some time or work related trip I'd recommend checking this place out for a couple of days.

Stayed 5 nights in Apr 2023

Response from The Management Team on 2 May 2023

Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Michael, anderson

7 Apr 2023

Stayed 1 night in Apr 2023

2/10 Terrible

Benjamin

4 Apr 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

AVOID THIS HOTEL. IT IS MORE LIKE A HALFWAY HOUSE

Stayed 20 nights in Mar 2023

Response from The Management Team on 4 Apr 2023

It is unfortunate that you were not satisfied with your stay. The description are stated clearly in the website that this is a hotel with private rooms and shared bathrooms, as well there are photos of the rooms we provide with the size as well. Majority of hotels in San Francisco are not like hotels/motels in other states. Here in SF hotels have their old architecture design.

8/10 Good

Darcie

29 Mar 2023

Liked: Cleanliness, property conditions & facilities

Great value, clean, and friendly!

I needed a place to stay in the area to help a friend. The hotel is clean, and the staff is friendly. This hotel is a great option if you are on a budget. I would not recommend this location if you need a car. Parking is difficult and the garage nearby is not safe. My car was broken into during my stay at the garage around the corner.

Stayed 6 nights in Mar 2023

Response from The Management Team on 4 Apr 2023

Thanks for staying with us. We appreciate your feedback!

8/10 Good

Benjamin

26 Mar 2023

Stayed 5 nights in Mar 2023

Response from The Management Team on 20 Apr 2023

Thanks for staying with us. We appreciate your feedback!

8/10 Good

Elizabeth

Travelled with partner

15 Mar 2023

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Room and bathroom down the hall were clean..Location not the most desirable..

Stayed 1 night in Mar 2023

Response from The Management Team on 4 Apr 2023

Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Mell

15 Mar 2023

Stayed 1 night in Mar 2023

Response from The Management Team on 4 Apr 2023

Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Karun

Business traveller

23 Feb 2023

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

Room temp was set to ‘Coldest’ setting, and there was nothing you could do. Upon telling the lone staff in an encaged front desk, she was dismissive and uncaring. Will never stay there again

Stayed 1 night in Feb 2023

Response from The Management Team on 4 Apr 2023

Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Wade

7 Feb 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This place is a great value. Not fancy but how could it be for the very low price. It is hostel level accommodation but you get your own space. It is very clean and everything works. Shared bathrooms were always easy to get into and clean. For the price it is excellent.

Stayed 4 nights in Feb 2023

Response from The Management Team on 6 Mar 2023

Thanks for staying with us. We appreciate your feedback!

8/10 Good

Christopher

Travelled with family

23 Jan 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2023

Response from The Management Team on 24 Jan 2023

Thanks for staying with us.

10/10 Excellent

Felisa

16 Jan 2023

Response from The Management Team on 6 Mar 2023

Thanks for staying with us. We appreciate your feedback!

4/10 Poor

terrence

4 Jan 2023

8/10 Good

Steven

Travelled with family

1 Jan 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2022

Response from The Management Team on 8 Jan 2023

Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Cal

18 Dec 2022

Disliked: Cleanliness, staff & service

Stayed 1 night in Dec 2022

4/10 Poor

Charlotte

11 Dec 2022

Liked: Cleanliness, staff & service

Stayed 1 night in Dec 2022

2/10 Terrible

deelip

4 Nov 2022

Stayed 1 night in Nov 2022

10/10 Excellent

camilla

Business traveller

29 Oct 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasantly Surprised

If you don't mind a dorm room type stay this is the hotel for you. The location is killer. Its right next to the 16th/Mission Bart station. It was quiet, with the exception of the hvac/unit outside. My only qualm, the bed was not the most comfortable, but after a long, hard day it's barely noticeable. Will definitely be back. Oh and kudos to the guy that checked me in, unfortunately I did not get his name but he's the best!

Stayed 2 nights in Oct 2022

Response from The Management Team on 1 Nov 2022

Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Isaac

26 Oct 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

People are nice and friendly. The place gets quiet at night. And I was able to sleep well.

Stayed 3 nights in Oct 2022

Response from The Management Team on 26 Oct 2022

Thanks for staying with us. We appreciate your feedback!