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citizenM San Francisco Union Square

Photo gallery for citizenM San Francisco Union Square

Exterior
Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk
Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk
Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk
Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk

Overview of citizenM San Francisco Union Square

citizenM San Francisco Union Square

4.0 star property

9.4/10 Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
Map
72 Ellis Street, San Francisco, CA, 94102

Explore the area

  • Popular LocationSan Francisco Museum of Modern Art9 min walk
  • Popular LocationMoscone Convention Center9 min walk
  • Popular Location555 California Street14 min walk
  • AirportSan Francisco, CA (SFO-San Francisco Intl.)24 min drive

Room options

About this area

San Francisco

CitizenM San Francisco Union Square is located in Union Square, a neighbourhood in San Francisco, and is near a metro station. Pier 39 and Union Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Golden Gate Park and Muir Woods National Monument. Looking to enjoy an event or a game while in town? See what's going on at Oracle Park, or consider a night out at SF Masonic Auditorium. Spend some time exploring the area's activities, including outlet shopping.
Visit our San Francisco travel guideOpens in a new window
Map

What's nearby

  • San Francisco Museum of Modern Art - 9 min walk
  • Moscone Convention Center - 9 min walk
  • 555 California Street - 14 min walk
  • TransAmerica Pyramid - 16 min walk
  • Oracle Park - 11 min drive

Getting around

  • Market St & 4th St Stop - 2 min walk
  • San Francisco Station - 19 min walk
  • San Francisco International Airport (SFO) - 24 min drive

About this property

citizenM San Francisco Union Square

4-star hotel located in Union Square
Consider a stay at citizenM San Francisco Union Square and take advantage of a coffee shop/cafe, a 24-hour fitness centre and a 24-hour business centre. Be sure to enjoy a meal at canteenM, the on-site restaurant. Free in-room WiFi and a bar are available to all guests.
Other perks include:
  • Buffet breakfast (surcharge), express check-out and express check-in
  • Co-working spaces, smoke-free property and multilingual staff
  • Coffee/tea in the lobby, a water dispenser and a 24-hour front desk
Room features
All 195 rooms have comforts, such as premium bedding and iPads, in addition to perks, such as laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • LED TVs with cable channels
  • Wardrobes/cupboards, fridges and heating

Languages

English

Cleaning and safety practices

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AMโ€“11:00 AM: USD 18.95 per person
  • 1 restaurant and 1 coffee shop/cafe
  • Coffee/tea in a common area

Restaurants on site

  • CanteenM

Things to do

  • 24-hour fitness centre

Family friendly

  • Fridge
  • Soundproofed rooms

Conveniences

  • Lift
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Multilingual staff

Business services

  • 24-hour business centre
  • Coworking spaces

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Lever door handles
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV channels
  • iPad
  • iPod dock
  • LED TV

Food and drink

  • Fridge

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving features in guest rooms
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

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San Francisco
San Francisco
Union Square
Union Square
Guest rating 4.5+
Guest rating 4.5+
Hotel
Hotel
4 star
4 star
Business-friendly
Business-friendly
Free WiFi
Free WiFi

Policies

Check-in

Check-in from 2:00 PM - midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 39
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: USD 18.95 per person (approximately)
  • Late check-out fee: USD 39 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

Is citizenM San Francisco Union Square pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at ?

As of 2 Dec 2022, prices found for a 1-night stay for 2 adults at on 23 Dec 2022 start from RMย 480.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at citizenM San Francisco Union Square?

This hotel doesn't offer parking.

What time is check-in at citizenM San Francisco Union Square?

Check-in is from 2:00 PM - midnight.

What time is check-out at citizenM San Francisco Union Square?

Checkout is at 11:00 AM. Late checkout is available for USD 39 (subject to availability).

Where is citizenM San Francisco Union Square located?

Located in Union Square, this hotel is within 2 miles (3 km) of Westfield San Francisco Centre, Pier 39 and Moscone Convention Center. Oracle Park and Lombard Street are also within 2 miles (3 km). Market St & 4th St Stop and Powell St & O'Farrell St Stop are within a 2-minute walk.

Can I cancel my reservation for free at citizenM San Francisco Union Square and receive a full refund?

Yes, citizenM San Francisco Union Square offers free cancellation on select room rates, because flexibility matters! Please refer to citizenM San Francisco Union Square cancellation policy on our site for more details about any exclusions or requirements.

citizenM San Francisco Union Square Reviews

citizenM San Francisco Union Square Reviews

Overall score and ratings

9.4

Exceptional

Rating 10 - Excellent. 174 out of 222 reviews" "
" "10 - Excellent 78%
Rating 8 - Good. 36 out of 222 reviews" "
" "8 - Good 16%
Rating 6 - Okay. 8 out of 222 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 2 out of 222 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 2 out of 222 reviews" "
" "2 - Terrible 1%

9.8/10

Cleanliness

9.6/10

Staff & service

8.9/10

Amenities

9.6/10

Property conditions & facilities

9.5/10

Eco-friendliness

10/10 Excellent

Janetxi, Carmel
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing I just loved it
Stayed 1 night in Nov 2022

8/10 Good

Mark, Kingston
Travelled with partner
Liked: Cleanliness, property conditions & facilities
The fragrance in the hotel was lovely
Stayed 2 nights in Nov 2022

10/10 Excellent

NICHOLAS CHARLES
Liked: Staff & service, amenities, property conditions & facilities
Perfect for a short stay in SF
Stayed 5 nights in Nov 2022

10/10 Excellent

Michael D
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, cozy spot, with iPad-controlled room amenities.
Stayed 1 night in Nov 2022

10/10 Excellent

Nadya
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was afraid of the room size, but it was actually larger than I thought. Loved the self check-in really appreciated how you could choose what view you wanted w/o extra cost. Very conveniently located and overall a great place to stay if youโ€™re visiting sf for a couple of days.
Stayed 2 nights in Nov 2022

6/10 Okay

kwok sing
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is small but it has been told in photo. The problem is the building is next to the carpark n my room is fifth floor which is very close to the entrance of car park. Top floor or heading another side should be good. Building is new n rooms are new, comfortable to stay.

8/10 Good

Christine G
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very nice bar area. Breakfast options were limited for $18.95/per person. King bed pushed up against the wall is not convenient for two people.

8/10 Good

James Robert
Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Small form sized rooms
Stayed 4 nights in Oct 2022

10/10 Excellent

Genta
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tks
Stayed 2 nights in Oct 2022

10/10 Excellent

GIL
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must say that I am very impressed with how clean and well managed is this hotel. The staff is also fantastic, very welcoming, friendly and extremely helpful which I always appreciate. They are the face of the business their performance will determine the future of their business. Even when the room was small for everyone standards, I really enjoyed the space and hiw well organized it was. Even more, if you are tech savvy and incline to that, you will love stay there. I truly enjoyed the technology even when I am not as motivated for it like this new generation. In general, a fantastic experience and CitizenM making my first time in San Francisco an unforgettable one. Thanks Oscar for your outstanding customer service and thanks to the rest of the staff...
Stayed 4 nights in Oct 2022