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Reviews of Adelaide Hostel

2 out of 5
Adelaide Hostel
5 Isadora Duncan Lane, San Francisco, CA

Reviews

7.8

Good

Rating 10 - Excellent. 192 out of 591 reviews" "
Rating 8 - Good. 220 out of 591 reviews" "
Rating 6 - Okay. 120 out of 591 reviews" "
Rating 4 - Poor. 35 out of 591 reviews" "
Rating 2 - Terrible. 24 out of 591 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

renecia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was spectacular
Stayed 1 night in Feb 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
For the price and location I give it 5 stars. Noise and SF grime and lawless factor in the area take a star away. That being said it is what it needs to be and I’d stay there again if everything else around is > $1000 per night.
Stayed 3 nights in Jan 2024
Response from -Adelaide on 1 Feb 2024
Thank you for your review!

8/10 Good

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from -Adelaide on 1 Feb 2024
Thank you for your review!

4/10 Poor

Jesus

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was very rude and would not take my money the indian chick in the front didnt have any experience or knowledge on how yo attended the gust. So i just said i will take my business else where and with a ignorant look and smile said ok lol

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from -Adelaide Hostel on 6 Nov 2023
Thank you for the review!

4/10 Poor

Robert

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I bought two bottles of water for A Dollar Cash each. No big deal, right? Turns out not one, but both bottles had already been opened and were refilled with tap water that tasted horrible and caused my lips to react. You think they could at least give you a new bottle of water when buying bottled water. There was a typical noisy people and such, but it was so hot in the evening I couldn't sleep through my bed of sweat since there was no AC or fan. At least I got three or four hours of sleep before my flight the next day. I definitely wouldn't stay for multiple days and don't buy the bottled water ;-)
Stayed 1 night in Sep 2023
Response from -Reservations Manager on 13 Oct 2023
Thank you for your feedback. It is simply not true about the water however - I buy the water personally and stock the fridge, it is most definitely not opened and refilled.As for AC, it rarely gets hot enough in San Francisco for AC, no buildings except big name hotels and malls have AC. 50 weeks of the year it is windy and cold!

8/10 Good

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Interaction with staff was excellent their service was amazing. They even helped me to move my heavy luggage.
Stayed 1 night in Sep 2023
Response from -Adelaide on 21 Sept 2023
Thank you for your review!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hostel. Friendly staff. The living/sitting roo. Is great. Comfortable beds.
Stayed 2 nights in Sep 2023
Response from -Adelaide on 11 Sept 2023
Thank you!

8/10 Good

Vinicius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hostel, with good location
Stayed 3 nights in Aug 2023
Response from -Adelaide on 29 Aug 2023
Thank you for your review!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No. Just no. Shabby inside and located on a very sketchy litter filled alley.
Stayed 2 nights in Aug 2023
Response from -Adelaide on 29 Aug 2023
It looks like you didn't have a good experience, we will try harder going ahead.

8/10 Good

Maia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Aug 2023
Response from -Adelaide on 4 Sept 2023
Thank you for your review.

10/10 Excellent

Joe

Stayed 2 nights in Jul 2023
Response from -Adelaide on 17 Aug 2023
Thank you for your review!

10/10 Excellent

Ganet

Stayed 1 night in Jun 2023
Response from -Adelaide on 26 Jun 2023
Thank you for your review!

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
They are trying, and this is usually a cheaper hostel. The immediate neighborhood it is in is nasty. So if you want a cheap place, that is the tradeoff
Stayed 7 nights in Apr 2023
Response from -Adelaide on 2 May 2023
Thank you for your feedback. Our neighborhood is OK in San Francisco terms, we have the Hilton to the right and the very exclusive Bohemian Club to our left. But the city does have a lot of homeless folks unfortunately.

10/10 Excellent

Dolly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Adelaide Hostel was a clean, quiet and safe property. The staff were wonderful and the use of a kitchen was greatly appreciated.
Stayed 2 nights in Apr 2023
Response from -Adelaide on 14 Apr 2023
Thank you for your review!

4/10 Poor

Kari

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Make sure you get a good room on a good floor
I read the good and bad reviews, and I got to experience both scenarios. I was put in room A when I first arrived. Walking into the room it was hot, smelly and looked like a 17yr old’s room (this was a 6-girl dorm)… one of the residents had taken up multiple lockers and they had to have her empty one for me…I started talking to her and learned that she had been in the room for over a year and other occupants had been there for 3 months and 6 months. There was even old food sitting in the window which I didn’t see until later. The lowest rung of the ladder was waist high (I’m 5’) and they had empty buckets to use to climb on. The shower on that floor was horrible, you couldn’t even wash below the waist well because the shower wouldn’t angle down. I complained so much that the next day they allowed me to pick another room. After finding others that were not much better, I found one with real travelers that was clean. Finally I felt safe & comfortable. I also found the shower upstairs that is nice and the one in the basement is standard size and has a seat. The breakfast isn’t bad and actually is actually put out by about 5am. I learned that a large population of the occupants are permanent residents so this is not really a hostel, it’s a boarding house. It’s not in the best part of town, but neither is the Hilton I had to walk to at 6am…but at least here I wasn’t uncomfortably approached…I did have a guy pester me at the Hilton while I waited for my Yosemite tour.
Stayed 3 nights in Apr 2023
Response from -Adelaide on 14 Apr 2023
Thank you for your feedback. We do have a few longer term guests, but that will change going into the busy season in May onward.

8/10 Good

Antonia

Stayed 2 nights in Apr 2023
Response from -Adelaide on 26 Apr 2023
Thank you for your review.

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's not a hostel
The images are a little deceiving, the place is far from being clean, the smell is dreadful and there is a sense of danger behind every door, every corner of the building. Management maybe tries their hardest but the price definitely attracts street people who clearly haven't bathed in a long while and a lot of odd people in the common areas. Even if it's for a short stay I'd recommend to avoid this place as much as possible.
Stayed 6 nights in Mar 2023
Response from -Adelaide on 27 Mar 2023
We are sorry you had a bad experience. We were full during the Games Conference, most people in house were here for that and seemed very nice. We will take note of your comments and try and do better.

10/10 Excellent

Sherry

Stayed 1 night in Mar 2023
Response from -Adelaide on 4 Apr 2023
Thank you for your feedback.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable lounge with plenty of power points, great breakfast and helpful staff. Right in the city center, it was easy to get to everything.
Stayed 3 nights in Mar 2023
Response from -Adelaide on 7 Mar 2023
Thank you for your review!

8/10 Good

Akiko

Liked: Staff & service
Disliked: Cleanliness, amenities
Fun place, but some place looks dirty. There are conflicts among dorm members.
Stayed 28 nights in Feb 2023
Response from -Adelaide on 7 Mar 2023
Thank you for your feedback.

6/10 Okay

Sabah

Business traveller
Liked: Staff & service
Dirty floor
Response from -Adelaide on 7 Feb 2023
We do clean the floors every day - thank you for your review, we will try harder going ahead.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, especially the manager, was extremely helpful and accommodating with tips on maximizing my brief stay in the SF area. Tucked into a small alley way in the Tenderloin district, it's accessible to the SF downtown area and all the landmarks are within walking distance.
Response from -Adelaide on 13 Dec 2022
Thank you for your review!

4/10 Poor

Akin

Stayed 3 nights in Nov 2022

8/10 Good

SALVADOR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2022
Response from -Adelaide on 14 Nov 2022
Thank you for your review!

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from -Adelaide on 31 Oct 2022
Thank you!

10/10 Excellent

Grisel

Stayed 1 night in Oct 2022
Response from -Adelaide on 6 Oct 2022
Thanks!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really easy to access. Great location. They have fantastic kitchen facilities. The room was clean and the staff was very friendly.
Stayed 2 nights in Sep 2022
Response from -Adelaide on 6 Oct 2022
Thank you for taking the time to review!

10/10 Excellent

Shenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Sep 2022
Response from -Adelaide on 6 Oct 2022
Thank you!

10/10 Excellent

Shenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Aug 2022
Response from -Adelaide on 2 Sept 2022
Thank you!

8/10 Good

Giuliana

Liked: Cleanliness, staff & service
Easy check-in, desk 24 hours in case you need assistance. The room had lockers for your personal belongings, and you could purchase a padlock at reception (The locker in my room was broken, but I felt safe leaving my belongings in the room since I always took all my valuables with me anyway). The room had its own sink, and the bathroom and shower were in the hall, easily accessible. The bunk beds are pretty high, so look out for that if it could be a problem. The kitchen and hang-out areas are spacious, and the check-in area and library are nicely decorated, which is always a plus :)
Stayed 1 night in Aug 2022
Response from -Adelaide on 2 Sept 2022
Thanks for the review!

10/10 Excellent

Mihai

Stayed 24 nights in Jun 2022

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked a private room with a bathroom. Great location, clean, quiet and appreciated the luggage storage.
Stayed 1 night in Jul 2022
Response from -Adelaide on 2 Sept 2022
Thank you!

4/10 Poor

Jennifer

Disliked: Property conditions & facilities, room comfort
I arrived, and one host turned to another and asked him to see if there was a bed available in a room. There was doubt about that, which gives a guest a bad vibe. Apparently, there was a bed available. When I hauled my stuff up steep stairs to get there, I found sheets and blanket piled up like someone got out of bed. I hoped that was not how they set up the beds intentionally, and the host confirmed that he would change the sheets. He also commented that the two hosts need to work on their communication. Also, the lock on my locker was broken and could not be secured. The host offered to store my bags in the office, but I realized that's simply trusting someone with them out of my room instead of trusting the people around me while I'm in the room. I opted to keep them. The shower was maybe a little more than 24 inches square. The ladder to the top bunk is tough with the first step high off the ground. It's accurate in the pictures on this site, but climbing it makes it feel worse than it looks. I did like having a sink in the room. I also thought the breakfast was reasonable. There aren't a lot of hostels in SF with decent ratings, so this might be the best of them. I'll think twice about staying here again, but I still might since the other options are not great.
Stayed 1 night in Jul 2022

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

janbas

Liked: Cleanliness, staff & service
I have stayed at the Adelaide hostel for 5 nights in a shared 4 beds room. The facilities are not the newest and could use some renovation, but overall clean. Very basic accomodation as one would expect from a hostel. The type of living was quite like going back to staying at a dormitory, not in a good way. Some may argue that it's like that in any hostel, but my past experience staying in other hostels in different US cities , like in New York, was quite better, so I have something to compare it with. The offered "breakfast" is basically a do-it-yourself bagels with different spreads, cereals, fruit and uncooked eggs. You can use the kitchen to cook yourself, but the kitchen can get quite crowded in the peak hours (mornings and evenings). Wifi was overall ok, although did get disconnected at times. The biggest con for me was the high noise level by some tenants being in the alley outside the building very late at night that I could hear from my room. Although not directly management's fault, I think they should pay more attention to that and give some warnings. Overall, a budget option in a very good central location close to everything that I would recommend to those who are travelling solo or maybe with a friend, who are ok with the basic stuff and will use it mainly for sleeping purposes.
Stayed 5 nights in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Adelaide Hostel on 12 Apr 2022
Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2021

8/10 Good

Augusto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The residence is located in a very dangerous area. The guests regularly fight one another and steal food from the kitchen. The kitchen like most of the residence is barely cleaned . You will see pests. The staff threatens anyone that complains. Women are not safe here.
Stayed 1 night in Aug 2021
Response from Management on 21 Feb 2022
The location is not dangerous. We can't control random arguments between guests, but fighting is very rare. The kitchen is cleaned twice a day! There have been no other complaints about staff, this is simply not true. 40-50% of our guests are female,we have several female only dorms and have plenty of happy returning female guests! We are sorry you had a bad experience, but some of the this is simply not true.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Nice staff, but better stay in a single room
The place is alright. This is the fist time for me to stay in a hostel with many people in the same room. The experience was not good because it's a bit noisy. Some people snored very loudly, some came into the room very late. The service, the staffs are nice.
Stayed 1 night in Dec 2021

10/10 Excellent

Chia-Lung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk service is pretty good. It’s a cozy place.
Stayed 1 night in Dec 2021

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hostel in the Bay Area
Exceptionally hospitable environment and friendly competent staff. The property is well maintained and in a great location.
Stayed 1 night in Nov 2021

4/10 Poor

Kanoknat, selden

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It’s not clean at all.
Stayed 5 nights in Nov 2021