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Santuario Las Escaleras

3.0 star property
Hotel in San Cristóbal de las Casas with free breakfast and spa services

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Photo gallery for Santuario Las Escaleras

Outdoor dining
Front of property
Couples treatment room(s), aromatherapy, body scrubs, reflexology
Reception
Minibar, iron/ironing board, free WiFi, bed sheets
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Breakfast included
  • Laundry
  • Housekeeping
  • Free WiFi
  • Restaurant
The current price is RM183
RM216 total
includes taxes & fees
11 Jul - 12 Jul

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Owner Suite

Minibar, iron/ironing board, free WiFi, bed sheets

Owner Suite

Highlights

Balcony
Flat-screen TV
Sofa bed
Down duvet
Deep-soaking bath
Private bathroom
Shower/bath combination
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Honeymoon Suite

Minibar, iron/ironing board, free WiFi, bed sheets

Honeymoon Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Flat-screen TV
Sofa bed
Down duvet
Deep-soaking bath
Private bathroom
Shower/bath combination
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 2 Bedrooms

View from room

Presidential Suite, 2 Bedrooms

Highlights

Flat-screen TV
Sofa bed
2 bedrooms
Down duvet
Private bathroom
Bathrobes
Minibar
Digital channels
  • 50 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite (Master)

Minibar, iron/ironing board, free WiFi, bed sheets

Suite (Master)

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Flat-screen TV
Sofa bed
2 bedrooms
Down duvet
Private bathroom
Bathrobes
2 bathrooms
Minibar
  • 50 sq m
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

About the area

Map
Isauro Rossete 4, Barrio La Merced, San Cristóbal de las Casas, CHIS, 29240

What's nearby

  • Plaza 31 de Marzo - 3 min walk - 0.3 km
  • Mesoamerican Museum of Jade - 3 min walk - 0.3 km
  • Santo Domingo Handicraft Market - 5 min walk - 0.5 km
  • San Cristóbal de las Casas Cathedral - 5 min walk - 0.5 km
  • Ciudad Cuauhtemoc - 8 min walk - 0.7 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 71 min drive

Restaurants

  • ‪Las Pichanchas - ‬3 min walk
  • ‪Carl’s Jr. - ‬4 min walk
  • ‪Café la Selva - ‬3 min walk
  • ‪Pollo Puig - ‬2 min walk
  • ‪Toscano Café & Restaurante - ‬3 min walk

About this property

Santuario Las Escaleras

Hotel located in De La Merced
Take advantage of free continental breakfast, a terrace and a garden at Santuario Las Escaleras. Treat yourself to spa services, such as aromatherapy, a massage or reflexology. Stay connected with free in-room WiFi, and guests can find other amenities, such as a library and laundry facilities.
You'll also find perks such as:
  • A round-trip airport shuttle (surcharge), multilingual staff and a TV in reception
  • Wedding services, tour/ticket information and luggage storage
  • Smoke-free property and concierge services
Room features
All guest rooms at Santuario Las Escaleras include thoughtful touches, such as bathrobes, in addition to amenities, such as free WiFi and minibars.
Other conveniences in all rooms include:
  • 40-inch flat-screen TVs with digital channels
  • Daily housekeeping and phones

Languages

English, Spanish

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includes taxes & fees
8 Aug - 9 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A restaurant

Things to do

  • Library
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Massage
  • Reflexology

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Minibar

More

  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 5:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours), key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 189 per vehicle (return)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Las Escaleras
Las Escaleras Hotel San Cristobal de las Casas
Las Escaleras San Cristobal de las Casas

Frequently asked questions

Is Santuario Las Escaleras pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Santuario Las Escaleras?

As of 9 Jul 2025, prices found for a 1-night stay for 2 adults at Santuario Las Escaleras on 11 Jul 2025 start from RM 183.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Santuario Las Escaleras?

This property doesn't offer parking.

What time is check-in at Santuario Las Escaleras?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Santuario Las Escaleras?

Checkout is at noon.

Does Santuario Las Escaleras provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 189 per vehicle applies.

Where is Santuario Las Escaleras located?

Located in De La Merced, this hotel is steps away from Amber Museum of Chiapas and Church of San Cristobal. La Merced Church and Regional Costume Museum are also within 5 minutes.

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Santuario Las Escaleras Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 129 out of 218 reviews
Rating 8 - Good. 50 out of 218 reviews
Rating 6 - Okay. 22 out of 218 reviews
Rating 4 - Poor. 9 out of 218 reviews
Rating 2 - Terrible. 8 out of 218 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

Great staff and hotel was safe.
Stayed 4 nights in Jul 2022

6/10

It has nice views of San Cristobal. The room #2 which was the room I got was big. But my only concern was that it smell a lot of humidity. The shower of the main room specially the hot water did not work and it makes a lot of noise. Luckily it had another bathroom that it work perfectly. Great staff and very helpful.
Stayed 5 nights in Jun 2025

10/10

Great location and service. Friendly staff. Can be a bit damp in the month of July. Otherwise, the rooms have plenty of blankets for warmth.
Stayed 5 nights in Jul 2022

6/10

This is a unique hotel. The pros are the daytime staff, Rolando, and Oscar. It is clean and offers a spacious room. This hotel could be so much more if they had a refrigerator or coffee pot in the room. If they had a guard rail coming down the stairs as if you’re on a higher floor, it would be very treacherous, there is a restaurant upstairs in fact above the unit we stayed in, but no one told us that . it would have great views the bed was very comfortable. It is not far from the walking streets of the town, but it is up here so coming back you do have to walk up here and know where you are walking to.
Stayed 1 night in Jan 2024

8/10

El desayuno no me gustó mucho
Stayed 1 night in Jun 2025

6/10

Uno de los restaurantes tenía música muy fuerte en la tarde y noche
Stayed 4 nights in Apr 2025

6/10

Stayed 1 night in Jan 2025

8/10

Stayed 4 nights in Feb 2025

8/10

Camas no tan cómodas
Stayed 1 night in Feb 2025

2/10

A escribí y no me respondieron no utilice habitación porque nadie me podía entregar llave solicito devolución
Stayed 1 night in Jan 2025

10/10

Fabuloso! Es un hotel súper bonito, sin embargo no es adecuado para personas con problemas de movilidad pero es muy bello y tiene unas vistas increíbles!
Stayed 1 night in Jan 2025

2/10

Mal atencion
Stayed 1 night in Jan 2025

10/10

Muy buena opción para visitar San Cristóbal de las Casas, muy cerca del centro y de los andadores con múltiples opciones de restaurantes y además tiene una vista muy linda de la ciudad. El hotel es encantador. Quizás un minisplit haría más placentera la estancia.
Stayed 3 nights in Dec 2024

6/10

Stayed 2 nights in Nov 2024

6/10

No tenía agua caliente y no servían las televisiones dejó mucho que desear
Stayed 1 night in Dec 2024

10/10

Muy bien
Stayed 1 night in Nov 2024

10/10

Disfruté mi la tranquilidad de este lugar, las habitaciones limpias, seguras, Gracias Eduardo y Aldair por hacer nuestra estancia mejor.
Stayed 4 nights in Oct 2024

8/10

Stayed 2 nights in Sep 2024

8/10

Stayed 1 night in Sep 2024

6/10

Stayed 3 nights in Aug 2024

10/10

Feliz
Stayed 1 night in Aug 2024

10/10

Exelente
Stayed 4 nights in Aug 2024

10/10

En general el hotel es muy bonito, tiene una vista increíble. Como su nombre lo dice hay muchas escaleras que subir. No tiene estacionamiento y las calles son un poco estrechas para quedarte ahí, hay que buscar donde.
Stayed 1 night in Jul 2024

10/10

Stayed 2 nights in Apr 2024

10/10

Stayed 1 night in May 2024