Hotel Palace Inn SCLC Reviews

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Reviews of Hotel Palace Inn SCLC

Hotel Palace Inn SCLC

Francisco Leon No 9, Barrio Santa Lucia, San Cristóbal de las Casas, CHIS

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Ulises

26 Jun 2023

Stayed 1 night in Jun 2023

Response from Palace SCLC on 17 Aug 2023

Gracias por su visita, esperamos verlo pronto.

10/10 Excellent

Lorenzo

Travelled with family, Travelled with group

20 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Very pleasant experience

Stayed 1 night in May 2023

Response from Palace SCLC on 20 May 2023

Hotel Palace we are very happy for your visit, thank you for your comment, we hope to see you soon

10/10 Excellent

Yolanda

Travelled with partner

6 May 2023

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Apr 2023

Response from Palace SCLC on 9 Jun 2023

Hotel Palace estamos felices por su visita, gracias por su comentario, esperando su pronto regreso, tenga excelente viaje de regreso. :)

10/10 Excellent

Pierre

6 Mar 2023

Stayed 1 night in Mar 2023

10/10 Excellent

Lorenzo

23 Jan 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice, comfortable and relaxing stay

Stayed 3 nights in Jan 2023

Response from Palace Inn SCLC on 21 Apr 2023

Hello Good morning: Thank you for visiting us! We are happy to know that your stay was pleasant. Our goal is that you are always satisfied. We hope to see you again

10/10 Excellent

Jaime

29 Dec 2022

Stayed 1 night in Dec 2022

8/10 Good

jose, houston

Travelled with family

27 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Very clean

Stayed 1 night in Aug 2022

Response from Palace SCLC on 29 Sept 2022

¡Hola ¡Buenos tardes: ¡Gracias por visitarnos! Estamos contentos de saber que su estancia fue agradable. Nuestro objetivo es que siempre este satisfecho y actualmente nos encontramos trabajando para brindar un mejor servicio. Esperamos volver a verl@ de nuevo.

6/10 Okay

Beatriz

Travelled with family

1 Jun 2022

Friendly customer service.

Stayed 1 night in May 2022

8/10 Good

Shahram

27 Jan 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is very nice. Room’s furnitures and doors are all solid natural wood with clear coat, staff are friendly and helpful, close to everything, restaurants and shops all around. What’s lacking is a closet in the room, so you can’t really unpack.

Stayed 5 nights in Jan 2022

8/10 Good

Yvan

Business traveller

14 Nov 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice small but convenient stay

Stayed 3 nights in Nov 2021

4/10 Poor

Verified traveller

Travelled with group

16 Jul 2021

Disliked: Cleanliness, staff & service, property conditions & facilities

No recomiendo tanto

El hotel está en muy buen lugar. No hay desayuno, internet muy mal.

Stayed 1 night in Jul 2021

Response from palace sclc on 21 Aug 2021

FUE UN PLACER ATENDERLO.

10/10 Excellent

Richard

Travelled with group

3 Jul 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2021

Response from palace sclc on 21 Aug 2021

FUE UN PLACER ATENDERLO

10/10 Excellent

Verified traveller

20 May 2021

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Travelled with partner

27 Apr 2021

Liked: Cleanliness, property conditions & facilities

If you need reliable wifi from your room I do not recommend this hotel. Other than that it was great! Walking distance from everything you need.

Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

16 Jan 2020

Liked: Cleanliness, staff & service, amenities

Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with family and small children

14 Aug 2019

Liked: Cleanliness

Disliked: Amenities

The good things were that the rooms were clean and has a good location. The bad things: the beds were hard as rock, pillows were uncomfortable, no air conditioning, really noisy, the hot water would run out right away, so most times we had to shower with cold water. The WiFi doesn’t work, once your get into the hotel is like a dead zone for cell phone service, the only way to get WiFi is in the lobby. The free breakfast sucks, and even if you are willing to pay for breakfast they refuse to cook it for you, since the hotel technically doesn’t have a restaurant. The staff doesn’t help with anything, no help with luggage, no concerns about the bad WiFi or the issues with the hot water. I have no idea why this place has high reviews, it’s misleading. We ended up leaving two days before even when we had already paid four days by Expedia. We tried to get a refund for the 2 nights we weren’t going to be there and they refused. Overall it’s just a really sucky hotel, feels more like a hostal.

Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

13 Jan 2019

Liked: Cleanliness, staff & service

Nice modern hotel in a good location in San Cristobal. However the room that we got was very cold, there was no heating other than extra blankets. Also the wifi was average and only seemed strong in the common areas.

Stayed 3 nights in Jan 2019

10/10 Excellent

TROY

8 Jan 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort means paying a little more

Centrally located and there are a few fine dinning Mexican restaurants within walking distance

Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveller

8 Aug 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!

This hotel is brand, spanking new. Their restaurant and brewery were outstanding. It was safe, modern, and the staff couldn't have been friendlier. The location is so convenient to all the San Cristobal activities. I was sad to have to leave, but I'd definitely want to go back!

Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

3 Aug 2017

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Good place to stay despite some deficiencies.

There was only a hanger for the shower´s towels. No heating. No hairdryer. Internet was intermittent and slow.

Stayed 4 nights in Jul 2017

8/10 Good

Elia

25 Jul 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It is new, but it smelled humidity a lot. The staff is really kind and helpful.

Stayed 1 night in Jul 2017

10/10 Excellent

Diana

Travelled with family

5 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Está muy céntrico, tiene estacionamiento seguro para el auto, el personal de recepción muy amable te dan opciones de restaurantes y los mejores lugares para comprar. El diseño del hotel muy bonito, las habitaciones limpias y nuevas. El único inconveniente es qué se escucha mucho ruido pero se entiende al ser un lugar turístico y que siempre habrá flujo de personas. Muy recomendable, la calidad precio 10/10, sin duda regresaríamos :)

Stayed 1 night in May 2024

10/10 Excellent

Isabel

Business traveller

3 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Apr 2024

Response from Palace SCLC Hotel & Brewery on 5 Apr 2024

Agradecemos su preferencia, esperando su próxima visita !

8/10 Good

Sofia

1 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

La habitación que nos tocó estaba helada y súper obscura, el piso muy frío. El personal muy amable y la ubicación muy buena.

Stayed 2 nights in Feb 2024

Response from PALACE SCLC on 1 Mar 2024

Hotel Palace estamos felices por su visita, gracias por su comentario, estaremos trabajando en la mejora de nuestros servicios para que disfrute mejor su próxima estancia, esperando su pronto regreso.

10/10 Excellent

GABRIEL

12 Feb 2024

Stayed 3 nights in Feb 2024

Response from PALACE SCLC on 13 Feb 2024

Hotel Palace estamos felices por su visita, esperando su pronto regreso.

10/10 Excellent

Ricardo Brian

12 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Me gustó mucho la amabilidad del personal, la atención, el respeto y la actitud, debo mencionar también que es muy bueno que acepten mascotas, eso me encantó.

Stayed 1 night in Feb 2024

Response from PALACE SCLC on 12 Feb 2024

Hotel Palace estamos felices por su visita, gracias por su comentario, esperando su pronto regreso.

10/10 Excellent

Carlo Alejandro

11 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excelente ubicación, excelente precio y excelente servicio.

Stayed 2 nights in Feb 2024

Response from PALACE SCLC on 12 Feb 2024

Hotel Palace estamos felices por su visita, esperando su pronto regreso.

10/10 Excellent

Fidelia Hermila

Travelled with group

10 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2024

Response from PALACE SCLC on 12 Feb 2024

Hotel Palace estamos felices por su visita, gracias por su comentario, esperando su pronto regreso.

10/10 Excellent

anaid

6 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy bien

Stayed 2 nights in Jan 2024

Response from PALACE SCLC on 6 Feb 2024

Hola! Estamos felices por su visita, esperando su pronto regreso. ¡Excelente Viaje!

10/10 Excellent

Pedro antonio

3 Feb 2024

Stayed 1 night in Jan 2024

Response from PALACE SCLC on 4 Feb 2024

¡Gracias por alojarte aquí!, lo esperamos con gusto para sus futuras visitas, excelente viaje.

10/10 Excellent

alfonso

31 Jan 2024

Stayed 1 night in Jan 2024

Response from Palace SCLC Hotel & Brewery on 29 Mar 2024

Agredecemos su visita, esperando una proxima visita, Buen día !

8/10 Good

Abisai Antonio

Travelled with family, Travelled with pets

22 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El hotel está en muy buena ubicación,aceptan mascotas es una muy buena opción para los que viajamos con nuestros peluditos

Stayed 2 nights in Jan 2024

Response from PALACE SCLC on 22 Jan 2024

Hotel Palace estamos felices por su visita, gracias por su comentario,, esperando su pronto regreso.

10/10 Excellent

José del carmen

Travelled with family

21 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2024

Response from PALACE SCLC on 22 Jan 2024

¡Gracias por alojarte aquí!, lo esperamos con gusto para sus futuras visitas, excelente viaje.

2/10 Terrible

JOSE

15 Jan 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jan 2024

Response from PALACE SCLC on 16 Jan 2024

Buenos días, su reserva la tenemos como no presentada, por lo que no se hospedo con nosotros. entendemos pudo haber sido un error.

10/10 Excellent

berenice

8 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jan 2024

Response from PALACE SCLC on 9 Jan 2024

Hotel Palace estamos felices por su visita, esperando su pronto regreso.

8/10 Good

Gladys

7 Jan 2024

Liked: Cleanliness, staff & service

Stayed 2 nights in Jan 2024

Response from PALACE SCLC on 9 Jan 2024

8/10 Good

Verified traveller

Travelled with family

6 Jan 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Buenas instalaciones, pero en recepcion mala atenc

Las instalaciones muy bien en general, las personas que estan en recepcion, el dela mañana modradamente amable con los clientes, el de la tarde, requiere queblebden un buen curso para aprender a tratar al cliente y que conozca que la persona que reservo atravez de una agencia, tambien es cliente y a eso se debe su trabajó

Stayed 3 nights in Jan 2024

Response from PALACE SCLC on 8 Jan 2024

8/10 Good

Vanessa

4 Jan 2024

Stayed 6 nights in Dec 2023

Response from PALACE SCLC on 8 Jan 2024

Hotel Palace estamos felices por su visita, esperando su pronto regreso.

10/10 Excellent

Verified traveller

Travelled with family

26 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen alojamiento

Muy fácil check in y check out. Como recomendación, eviten desayunar en el pequeño restaurante, está rico pero los costos son elevados.

Stayed 7 nights in Dec 2023

Response from PALACE SCLC on 8 Jan 2024

10/10 Excellent

Amalia

24 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Dec 2023

Response from PALACE SCLC on 8 Jan 2024

Hotel Palace estamos felices por su visita, esperando su pronto regreso.

10/10 Excellent

Eduardo

17 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Excelente ubicación, bonito, con estacionamiento y aire acondicionado

Stayed 2 nights in Dec 2023

Response from PALACE SCLC on 8 Jan 2024

Hotel Palace estamos felices por su visita, gracias por su comentario esperando su pronto regreso.

8/10 Good

Alejandro

Travelled with family

15 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Una buena opción

Muy comodo, limpio, mucha amabilidad en general desde la recepción, es 2da vez q me hospedo en ese lugar, el papel sanitario pueden mejorar la calidad que entregan, y las toallas mejoraron pero siguen algunas partes rotas, son los únicos detalles malos para q no sea un lugar genial

Stayed 2 nights in Dec 2023

Response from PALACE SCLC on 8 Jan 2024

10/10 Excellent

Fermín servando

Travelled with family and small children, Business traveller

11 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente

Stayed 1 night in Dec 2023

Response from PALACE SCLC on 8 Jan 2024

Hotel Palace estamos felices por su visita, gracias por su comentario, esperando su pronto regreso.

10/10 Excellent

Jhon A.

2 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Stayed 4 nights in Nov 2023

Response from PALACE SCLC on 5 Dec 2023

Hotel Palace estamos felices por su visita, gracias por su comentario, , esperando su pronto regreso

10/10 Excellent

juan manuel

18 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Nov 2023

Response from PALACE SCLC on 28 Nov 2023

Hotel Palace estamos felices por su visita,esperando su pronto regreso.

10/10 Excellent

Liz

14 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Response from PALACE SCLC on 15 Nov 2023

Hotel Palace estamos felices por su visita, esperando su pronto regreso.

10/10 Excellent

Jorge

10 Nov 2023

Liked: Staff & service

Stayed 4 nights in Nov 2023

Response from PALACE SCLC on 14 Nov 2023

Hotel Palace estamos felices por su visita, esperando su pronto regreso.

10/10 Excellent

pablo

12 Oct 2023

Stayed 2 nights in Oct 2023

Response from Palace SCLC on 17 Oct 2023

Hotel Palace estamos felices por su visita, gracias por su comentario, esperando su pronto regreso.

4/10 Poor

María Luisa

Travelled with family

24 Sept 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ninguna

Stayed 1 night in Sep 2023

Response from Palace Inn SCLC on 26 Sept 2023

Hotel Palace estamos felices por su visita, gracias por su comentario, esperando su pronto regreso

10/10 Excellent

BEATRIZ

21 Sept 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Sep 2023

Response from Palace Inn SCLC on 26 Sept 2023

Hotel Palace estamos felices por su visita, esperando su pronto regreso