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Reviews of Hotel Don Quijote

2.5 out of 5
Hotel Don Quijote
Av. Cristobal Colon No. 7, Barrio de Guadalupe, San Cristóbal de las Casas, CHIS

Reviews

7.6

Good

Rating 10 - Excellent. 17 out of 55 reviews" "
Rating 8 - Good. 22 out of 55 reviews" "
Rating 6 - Okay. 5 out of 55 reviews" "
Rating 4 - Poor. 7 out of 55 reviews" "
Rating 2 - Terrible. 4 out of 55 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and comfy
Stayed 3 nights in Apr 2023

10/10 Excellent

Cam

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

4/10 Poor

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities
Unreliable and unhygienic
I got a last minute booking for a night at this hotel. The walls where thin. The bed was made nicely. But the toilet hadn’t even been flushed. It was very loud. I asked for shuttle service to the airport at 5am. I did receive a wake up call, but not until 5. The shuttle never showed and I had to take a taxi. The man working the front desk was clueless and tried to recharge me for the room. This will be my one and only stay.
Stayed 1 night in Mar 2019

8/10 Good

Dan, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful little hotel in the Historic Center
The hotel is decorated with traditional woodwork.

4/10 Poor

chbritch, Manchester

Disliked: Room comfort
not a good choice at the moment
the good points: a fair price for what you get as the place is clean and you get plenty of bed space and a shower room that actually has hot water the negative: the rooms are small and so overcrowded with beds that you actually are unable to walk around the beds without bumping into furniture even if you are careful. There is building work going on next door (the buildings are attached to each other and the walls are thin) and the knocking and drilling starts at 7 in the morning and goes on all day. The management have assured us that they are trying to do something about it but how successful their efforts are going to be is questionable

4/10 Poor

Elizabeth, xxxx

Disliked: Staff & service, property conditions & facilities, room comfort
not again
The hotel is very economical. Staff are very nice and try to help but speak NO English. That, coupled with my very poor Spanish made the stay very difficult. The hotel received groups of guests at late hours which were loud and kept me awake until 2 a.m. Noise resumed as early as 7 a.m.

4/10 Poor

CESAR E, Chihuahua

Disliked: Staff & service, property conditions & facilities, room comfort
Old hotel
They were nice. I arrived early and I got a room at that moment. I had to wait to get hot water. Very old toilet. Uncomfortable mattress to me. I only spent one night and it was good enough to me.

6/10 Okay

Keith, Middlesbrough

Liked: Cleanliness
Disliked: Room comfort
You get what you expect.
Good hotel for price, however a bit cold at night.

10/10 Excellent

Robyn, ZP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy, friendly & convenient!
Beautiful, cosy, conveniently located hotel in the heart of San Cristobal. Very friendly staff who were more than happy to help us out when we wanted to change rooms, ask for directions or even use their printer! I would definitely stay here again and the car park provided was extremely useful as well.

8/10 Good

Carlos Rodolfo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo
Stayed 3 nights in May 2024

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable lugar
Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Necesita un buen mantenimiento para no dejar que se siga deteriorado por lo demás todo muy bien
Stayed 8 nights in Mar 2024

8/10 Good

Yare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable para mi familia y súper accesible
Stayed 2 nights in Feb 2024

4/10 Poor

antonio

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 5 nights in Jan 2024

10/10 Excellent

Perla López

Stayed 5 nights in Sep 2023

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Sandra Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

8/10 Good

Jaime

Stayed 1 night in Jun 2022

8/10 Good

Beatriz Adriana

Stayed 1 night in Jun 2022

8/10 Good

Andrea Eunice Moreno

Stayed 5 nights in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019

8/10 Good

AngelesR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
me gusto la cercanía de todos los negocios puedes irte caminando a la central de autobús y ahí cerca todos los restaurantes y tiendas, a la vuelta venden un chocolate artesanal delicioso. El restaurante perfecto para descansar, sabanas almohadas y toallas limpias.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

6/10 Okay

Tomasa

Liked: Cleanliness, staff & service
Huéspedes escandalosos
El hotel es agradable, limpio y tiene excelente ubicación, desgraciadamente había huéspedes que no tenían consideración por los demás y hicieron demasiado ruido por la noche y muy de Mañana
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy bien, el establecimiento muy comodo y un excelente servicio
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019

8/10 Good

Lotte Juel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel genial
Excelente atención y servicio, hotel bonito,limpio, buena zona .
Stayed 2 nights in Jan 2019
Response from Hotel Don Quijote on 10 Feb 2019
Los esperamos pronto, gracias por su estancia!

10/10 Excellent

Osvaldo Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen
Excelente hotel, los cuarto son muy amplios y cómodos, el servicio excelente y amable, buena ubicación cerca del centro
Stayed 1 night in Jan 2019
Response from Hotel Don Quijote. on 25 Jan 2019
Muchas Gracias..!!! Estamos para servirle.

8/10 Good

IZRI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Excelente hotel, muy buen ubicado para los que buscan la zona centro, la cama un poco dura jeje y sugeriría que las cobijas s aún más calientes y menos pesadas, en general muy buena regresaría sin problemas
Stayed 3 nights in Feb 2018
Response from Don Quijote on 27 Jan 2019
Los esperamos pronto, gracias por su estancia!

8/10 Good

Rafa, Rio bravo, Tam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradable
Es un hotel pequeño pero confortable, el personal es muy amable.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

muy. buena hubicacion, excelente

Liked: Cleanliness, property conditions & facilities
placentero
agradable
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un bon rapport qualité prix Dans une ville tourist
Un hôtel simple bien situé au.centre ville.rien de particulier ni positif ni negatif.

8/10 Good

Paty, leon, gto.

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicacion
Hotel limpio, sencillo con excelente ubicacion. el personal siempre muy amables y atentos. volveria a hospedarme ahi. ampliamente recomendado

8/10 Good

Ramiro & family, Tijuana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy comodo y a un paso del centro
Es un lugar muy comodo con personal muy amable. Una buena opcion para quien busca buen precio y cercania de los mejores atractivos de la ciudad.

10/10 Excellent

Francisco Rafael, Estado de México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comentario
un lugar muy bonito y muy agusto!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Pésimo servicio
Pésimo servicio del personal, primero querían cancelar mi reservación por sobre cupo, después llegamos y nos dijeron que ya no tenían estacionamiento disponible, tuvimos que esperar 2 horas para que no hubiera tanta gente bañándose y poder tener agua caliente, la regadera no estaba limpia, había cabellos por todo el piso, finalmente tuve que esperar 30 minutos para que me dijeran si ya estaba pagada o no la reserva con expedía. Un ascooooo

2/10 Terrible

Alejandro

Disliked: Cleanliness, property conditions & facilities, room comfort
En el hotel don Quijote en san Cristóbal hay muy poco estacionamiento, en el baño la regadera era muy incomoda x q salía muy poquita agua calienta y estaba uno bañándose pegados a las llaves o te salía hirviendo o muy fría no se podía nivelar, la atención del personal de recepción es muy buena muy amables lo único incomodo es que te hablaban para ir a mover el carro una vez fue a las 7 am y la otra a las 4 30 am

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No recomiendo este hotel
Regadera con muy poca agua caliente fallan, estacionamiento pequeño hay que mover autos en la madrugada para que otro auto pueda salir

10/10 Excellent

Humberto David, Mexico DF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Se los recomiendo
Esta muy bien y son muy amables

4/10 Poor

Claudy, royan

Disliked: Staff & service, property conditions & facilities, room comfort
Hôtel très bruyant,
Les chambres sont minuscules, 2 personnes avec bagages dans une chambre ne peuvent pas bouger. Pas de fenêtres, pas de vue extérieure ou même de lumière du jour...

4/10 Poor

adrian verdugo, tmps

Disliked: Staff & service, property conditions & facilities
no vale lo que pagamos
esta en una excelente ubicacion ,pero por 600 pesos esta carisimo, las instalaciones estan muy feas huele a drenaje es un hotel para hospedarse una sola noche, mas de una noche no es satisfactorio

6/10 Okay

Peggy, rennes

Liked: Staff & service
Disliked: Room comfort
Correct
Arrivée : accueil par la gérante, chambre a 2 lits au lieu de lit double qui sent mauvais l'humidité. Aucun souci pour changer avec un des réceptionnistes, hotel bien situé pour visiter la ville, confort sommaire, pas de pdj proposé mais bon souvenir dans l'ensemble.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Sconsigliato
Stanza umida e fredda.Pulizia scarsa.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Hotel muy bien ubicado, cerca de la calle principa
Habitaciones muy apretadas, no hay lugar para acomodar maletas. Ubicación excepcional

10/10 Excellent

ernesto, hidalgo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ernesto
El hotel me gusto mucho, es muy tranquilo, cómodo y esta cerca de los andadores, lo que mas me gusto son los techos de teja, también que no hay perros callejeros, las banquetas a pesar de que son angostas, lucen muy bien por que están limpias, me gusto mucho el panorama de la ciudad, sus muros de adobe las adecuaciones de los locales comerciales respetando la base de las casas, estoy muy orgulloso por chiapas, pero muy triste por la delincuencia y la explotación de los comerciantes indígenas, daría mi vida si con ella cambiara la situación de esas mujeres y niños comerciantes indígenas, para que sean respetados y libres. Ernesto Sánchez Espinosa

10/10 Excellent

jesus, culiacán, Sinaloa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
limpieza de hotel
todo muy bien.Muy amable la señora de la recepción en la mañana. Felicitaciones

8/10 Good

Sergio V, Mexico DF

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación con los servicios necesarios.
Buena!!!