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Reviews of Quality Inn

2.5 out of 5
Quality Inn
1750 S Waterman Ave, San Bernardino, CA

Reviews

4.6
Rating 10 - Excellent. 105 out of 1000 reviews" "
Rating 8 - Good. 130 out of 1000 reviews" "
Rating 6 - Okay. 154 out of 1000 reviews" "
Rating 4 - Poor. 175 out of 1000 reviews" "
Rating 2 - Terrible. 436 out of 1000 reviews" "

4.8/10

Cleanliness

5.6/10

Staff & service

4.0/10

Amenities

4.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

8/10 Good

Tonya

Business traveller, Travelled with partner
Liked: Staff & service
The rate per night was good,but it was a bit shabby. I would have liked a better bed. The TV was in working order, but we had a problem getting channels to work. Overall it was alright.
Stayed 1 night in Apr 2024

6/10 Okay

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mary Lou, Bell Gardens

Stayed 2 nights in Dec 2023

8/10 Good

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Rhonda

Disliked: Amenities, property conditions & facilities
No one in the office when I arrived. I called and someone came to a window. The furniture, carpet were old and stained. The pool was closed. The 2nd day they put a tarp on the Quality Inn sign. The manager said they're closing the hotel for remodeling. The smell of marijuana was horrible. I left a day before I was to leave and got another room. Hope I get my money back for that day since the hotel told me they sent Booking my money back.
Stayed 4 nights in Oct 2023

2/10 Terrible

anita

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very old and worn. Carpet torn by the bathroom, further seen better days and room had a disgusting smell

8/10 Good

Luisa G

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property in the middle of rennovation, so it was too lonely. I was wondering if I was the only one in the hotel.
Stayed 3 nights in Sep 2023

2/10 Terrible

JACK

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should be condemned, absolutely abysmal!
Stayed 2 nights in Sep 2023

4/10 Poor

Arlene

Stayed 1 night in Sep 2023

2/10 Terrible

Junko, Lancaster

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Doors, walls, any surface are dirty. It seems it's never cleaned. No pool nor jacuzzi available - due to chemical treatment, we were told. Lobby is locked - a staff only talk to us through a small window. Ice machine is broken. Breakfast is not served due to renovation. There is no renovation - it's a flat lie. The have not been serving breakfast for over a year! Stay away from this facility; it is NOT worth it.
Stayed 1 night in Sep 2023

4/10 Poor

Santos

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Desafortunadamente aunque le hicieron limpieza a la unidad las puetas paredes estan deteriorados y sucias ademas hay cucarachas.
Stayed 2 nights in Sep 2023

6/10 Okay

Darlene

Liked: Cleanliness, staff & service, room comfort
It smelled like cigarette smoke in the room.
Stayed 1 night in Sep 2023

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall.
Stayed 3 nights in Aug 2023

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

4/10 Poor

BENITO SANCHEZ

Disliked: Cleanliness, staff & service, property conditions & facilities
room smell cigarrett, electronic key not working propery, not friendly personnel.
Stayed 1 night in Aug 2023

2/10 Terrible

jackie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Completely in need of a rehab. Torn furniture, ceilings falling down on walkways. It was just gross

4/10 Poor

grant

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No lamps, room was dark..
Stayed 3 nights in Aug 2023

10/10 Excellent

Nyiesha

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
Best
Stayed 2 nights in Aug 2023

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a ghost town
Need a refund. I stopped by on August 4 to check in. Nobody was in the office. I called (909) 888-4827 THREE TIMES - no answer. There was an emergency number (909) 352-1136 to which I called and this number was disconnected. I walked around the site looking for some evidence of staff. There was nobody that I could find. So why would the office be left unattended? I need a refund.
Stayed 2 nights in Aug 2023

2/10 Terrible

Robert

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Roughing it in San Bernardino
Service was good but the physical plant is the tackiest I have encountered in the last 30 years of travel. Front curtains had holes, TV didn't work, bathroom door had been punched in and not repaired, A/C worked but was noisy, the bathtub hot water was installed backwards so that hot was barely after rotating left instead of far left -- it took awhile to figure that out. Maintenance is not a word in the vocabulary of this management group.
Stayed 3 nights in Aug 2023

4/10 Poor

Linda

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Homeless living outside the hotel parking, spiders everywhere no dinning area like stated in booking. Pool closed they couldn't find the key.
Stayed 2 nights in Aug 2023

2/10 Terrible

Rogelio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

STEVEN

Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast is NOT included. In-house restaurant is closed. Room furnishings in poor condition, property is very old.
Stayed 3 nights in Jul 2023

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Lana

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outside looked like it had been through a explosion. Inside wasn't much better. Wrong size beds and no breakfast buffet. Pool was dirty , jacuzzi was locked up.
Stayed 1 night in Jul 2023

4/10 Poor

Michael A

Disliked: Property conditions & facilities
No breakfast…..property not maintained….would never recommend to anyone
Stayed 1 night in Jun 2023

2/10 Terrible

Travis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
So i choose my stay based on accommodations in this case i wanted a pool and hottub with a breakfast. Ince i arrive and check-in im told the pool and hottub are closed until further notice sorry for inconvenience come to find out its been closed for months which really annoyed me this is something they should fix on there page if it doesnt work you dont have it. I dont even want to go into the whole room situation things broken or missing homemade curtains out of an old blanket really sad if i was able to cancel and get a refund i would have i would of had a better stay in my car
Stayed 1 night in Jul 2023

4/10 Poor

Maria T.

Disliked: Cleanliness, property conditions & facilities
Never Again / So Disappointed ☹️
I will not return to this hotel. Checking in was great but the hotel is dirty on the outside, the elevator smelled like urine. As we walked into the room, there was a chair that had a large part of the upholstery gone and it was dirty, please throw it away. The hotel has a pool, but it was out of service and my husband and I wanted coffee and a little something to eat and “due to Covid” no breakfast as advertised.
Stayed 2 nights in Jul 2023

4/10 Poor

Charlene

Travelled with family and small children, Business traveller
Disliked: Cleanliness
This property was extremely disappointing. The door had to be man handled to get it open. Then came the rush of the putrid smell of piss. After a 15 hour trip I complained to desk clerk through a window outside, who seemed unwilling to find solution or room, so I said I brought cleaning supplies and febreeze and would deal with it for the night. After returning to room and attempting to clean/deoderize/ unpack I discovered no fridge to store my food. I returned to the outside window to tell the desk clerk. His response was to leave a note for maintenance the next morning. No other room/solution. I returned to this room without other option The next morning all appointments had been moved up without notice so focus was to get cleaned up and out the door. This was a battle no running hot water in sink & shower even with running it several minutes so hygiene was via sink and cold water. After hours of appointments I returned to office - still no refrigerator and food was spoiled. Owner/ manager were uninterested in assisting with another accommodation and clearly had not received requests/complaints or had no intention to resolve any problems. Fridge w/out freezer door, no racks_ privided late evening. I had paid entire reservation in cash at check-in, no refund/room change/other. NO LOBBY/BUS. CENT ETC, BREAKFAST, ICE, HOT TUB/POOL, OR ROOM PHONE. High room rate, extremely poor conditions, no amenities. Staff claim, homless, corporate failure, a fire as reasons
Stayed 3 nights in Jun 2023

4/10 Poor

Edgardo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
good customer service old building, not well maintained
Stayed 1 night in Mar 2023

8/10 Good

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms was clean. Clean sheets and blankets. Bed was comfy. Clean towels. Had a refrigerator and microwave which was a plus.
Stayed 1 night in Jun 2023

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run Down Hotel
Property was very run-down and exit railings were unsafe. Bathroom shower curtain rod almost out of the wall and hot water took 15 minutes to work. No morning breakfast as indicated on the website, staff stated that breakfast was discontinued 3 years ago. Registration wanted an unrefundable deposit, had to pay for a night I was not staying there in order to leave early and get partial refund. Bad location, right next to a riverbed with homeless people milling around. Staff was hospitable and doing the best they could, but the hotel was in desperate need of restoration. Do not go there.
Stayed 3 nights in May 2023

2/10 Terrible

Josephine

Stayed 7 nights in Jun 2023

2/10 Terrible

shauna

Disliked: Cleanliness, staff & service, room comfort
Beware!
This was the worst hotels I’ve ever stayed at. The outside was not too bad but the rooms are awful! BEWARE the pictures used in the web must be old and no longer represents the current condition. I was charged $50 deposit, for which I have not been gotten back yet, snd the joke is the room had nothing in it!!! No lamps, no clock no phone, no iron, no pictures on the walls, no drain stopper for sink or tub. Tried to shower the first night at 10 and it took 15 minutes for the water to turn Luke warm (we think they shut it off at night) curtains were falling off and we noticed after walking around the place that most of the rooms the same was true. The pool and hot tub was kept locked, the staff was not friendly or attentive even though there didn’t seem to be many guests there WHICH IS NO BIG SURPRISE!!!! Sorry but facts are facts……. And I’d like my $50 back with interest for the trauma I suffered having stayed 2 nights there!
Stayed 2 nights in Jun 2023

2/10 Terrible

Erika

Stayed 2 nights in Jun 2023

2/10 Terrible

Greg

Travelled with partner
Disliked: Property conditions & facilities
The stairwell was loose and the stairwell landing was unsafe and needs immediate repairs
Stayed 1 night in Jun 2023

6/10 Okay

Rosemary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Brittaney

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Place was disgusting and ran down. Elevators and stairs were a safety concern. Staff was extremely rude checking in and checking out. Rooms extremely outdated, shower made me feel like I was going to catch athletes foot. Woke up itchy all over. Cut my stay early because I was so uncomfortable. Pictures look nothing like the property, so not stay here just to save a few dollars.
Stayed 3 nights in May 2023

8/10 Good

DWIGHT W

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
PROPERTY IS CLOSE TO MY JOB.JOB IS 40 MILES FROM HOME. SOMETIMES IT IS EASIER TO STAY OVER. PROPERTY NEEDS SOME UPGRADES AND ALL THAT IS ADVERTISED IS NO LONGER AVAILABLE! IT IS CONVENIENT!
Stayed 1 night in May 2023

2/10 Terrible

Jose

Stayed 1 night in May 2023

2/10 Terrible

GIDEON, SILVER SPRING

Business traveller
Disliked: Cleanliness, property conditions & facilities
Dirty and poorly maintained.
Stayed 2 nights in May 2023

2/10 Terrible

Inna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
You know how some movies are so bad, they are good? Well, that doesn’t apply to hotels — or motels. The pictured place isn’t the place we actually experienced. The “non-smocking” room smelled like an ashtray, and looked rather like one too. Everything was in disrepair and nasty. See photos! Oh, and: no breakfast, no microwave, no blow drier, no phone, no WiFi, no secure door… no idea why this place is open.
Stayed 2 nights in Apr 2023

2/10 Terrible

PAUL

Disliked: Cleanliness, property conditions & facilities
Room dirty no hot water room smells firty did not stay both night and did not get a refund very disappointing the place is a fire hazard
Stayed 2 nights in May 2023

10/10 Excellent

Pat

Liked: Cleanliness, room comfort
This hotel is very clean but it needs a lot of TLC. The carpet that butted up again the tile was very frayed and we were stepping on carpet tacks.
Stayed 1 night in May 2023

6/10 Okay

IRMA

Travelled with family and small children
Liked: Cleanliness, staff & service
It was an ok place, it was loud with a car leaving and coming back bumping music, there was no hair dryer, no tissue, just looks a bit dated.. I was only there for one night thankfully.
Stayed 1 night in May 2023

2/10 Terrible

Kiana

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My “non-smoking” room smelled so terribly of cigarette smoke that it was difficult to sleep and I stilled smelled it on my clothes afterwards. The motel was run down and in desperate need of an upgrade. Even the door handle to my room was broken and I got locked out. The shower didn’t have cold water and the curtain rack was broken. Not worth the money, don’t stay here.
Stayed 2 nights in Apr 2023

2/10 Terrible

XIANGDONG

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I will never stay at this hotel again
Stayed 11 nights in Apr 2023

4/10 Poor

Marita

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Brianna

Business traveller, Travelled with partner
Liked: Staff & service
Honestly our first room smelled like cigarettes (non smoking room) so we changed it. We also didn’t have warm or hot water for either rooms. Our bed had dog hairs and the furniture was in really bad shape. Overall it was convenient 😂but you get what you pay for:)
Stayed 1 night in Apr 2023

2/10 Terrible

Beatriz

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Didn't enjoy my stay, based on the pictures and location I expected to be better then what it was. Property definitely needs work and the room I got, needs lots of repairing . There was loose faucets, shower curtain rod falling, no lash safety lock on the door and the bathroom door not closing correct and cut up very uneven at the top and my list can go on. Overall they need major renovation. I will be not be staying there again.
Stayed 1 night in Apr 2023