2/10 Teruk
Abdolreza, Houston
1 Mei 2026
I had a 5 day stay at the hotel from a Sunday to Friday. On the Wednesday of my stay the hotel shut off the water for 8 hours from 11a to 7p. I was told at first when I called the front desk it was going to be turned back on at 2p. Then 2p came and they said another 30 minutes then I went to the front desk at 3p they claimed another 30 minutes. I asked 5 times and got the run around. I couldn’t use the restroom, shower and the front desk supervisor Carmain said she was sorry the inconvenience and that the manager April said she can give 15% discount for the day. I spoke to April on the day of check out and she was rude, so when I said she was going to get a low rating review she just shrugs her shoulders and says it is what it is. I would recommend going to another hotel than choosing Sonesta International hotel at this location. Don’t waste your time. 15% off for being without water practically the majority of the day is an embarrassment, Sonesta International hotel DO BETTER, hire employees that know how to take care of their guests I stead of being rude and shrugging off the issue that affected the whole hotel.
Abdolreza
Menginap 5 malam pada Apr 2026



































