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Reviews of OYO Hotel San Antonio near AT&T Center

2.5 out of 5
OYO Hotel San Antonio near AT&T Center
312 S.W.W. White Road, San Antonio, TX

Reviews

4.8
Rating 10 - Excellent. 32 out of 192 reviews" "
Rating 8 - Good. 20 out of 192 reviews" "
Rating 6 - Okay. 24 out of 192 reviews" "
Rating 4 - Poor. 27 out of 192 reviews" "
Rating 2 - Terrible. 89 out of 192 reviews" "

4.8/10

Cleanliness

5.4/10

Staff & service

4.2/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Megan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not family friendly
Dirty room, mold in areas, broken furniture,broken kitchenette,holes in blankets and sheets smelled like smoke. No pool like it says on the amenities list.
Stayed 2 nights in Jul 2023
Response from Eva on 25 Jul 2023
Apologies for the problems you had faced, Megan! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Eva

4/10 Poor

Roeun

Travelled with family
Disliked: Staff & service, property conditions & facilities
OYO Hotel San Antonio near AT&T Center
I had to wait over 10 minutes outside at the window and rang the bell 3 times until someone came to get me checked in. I also had to wait another 15 minutes while the room got mopped even though it was around 6:30 pm, well past the 4 pm check in. Also had 3 different things in the room that was broken. Pictures attached. Will not be booking that hotel again.
Stayed 1 night in Jul 2023
Response from Eva on 20 Jul 2023
Hi, Roeun! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Eva

2/10 Terrible

Vianey

Stayed 1 night in May 2023
Response from Eva on 11 Sept 2023
Hi, Vianey! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 Terrible

Lacie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was filthy. Lamp shades have mold/mildew, bedding was not clean (rice / hair / roach carcasses) furniture was so filthy I couldn’t sit down while we were staying. Floor turned my feet black. Attendant on duty was as helpful as she could be, it’s passed her personal authority. Just very dirty. No smoke alarms ect. DIRTY
Stayed 4 nights in Jul 2023
Response from Maria on 10 Jul 2023
Hi, Lacie! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Maria

2/10 Terrible

rosie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Gross
Stayed 1 night in Jun 2023
Response from Ava on 5 Jul 2023
Hi, Rosie! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

2/10 Terrible

juan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were told there was no room the attendant had her bf intimidate us to leave property was very rude we have no room and I want a refund
Stayed 1 night in Jul 2023
Response from Ava on 5 Jul 2023
Hi, Juan! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Ava

2/10 Terrible

Cristina

Disliked: Cleanliness, staff & service, property conditions & facilities
They did not have my reservations or let me cancel something they didn’t have.
Stayed 3 nights in May 2023
Response from Lisa on 3 Jun 2023
Hi, Cristina! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Lisa

2/10 Terrible

DUYEN, Tucson

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty, blanket ripped, draw are broken and stove too. Would never come back.
Stayed 1 night in May 2023
Response from Lisa on 3 Jun 2023
We are extremely sorry to hear about this, Duyen! We are working hard to deliver great service experience each time when someone visits our hotel. Looking forward to enhancing your experience with us. Regards, Lisa

8/10 Good

Isabel

Liked: Cleanliness, property conditions & facilities
It was a good stay but I never got my safety deposit back
Stayed 3 nights in May 2023
Response from Ava on 31 May 2023
Hey Isabel! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Lisa

6/10 Okay

Carlos Alberto

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room looked old, not complete clean and a little uncomfortable
Stayed 1 night in May 2023
Response from Ammy on 24 May 2023
Hi, Carlos! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

10/10 Excellent

Jj

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Ok it's not the best could be better
Stayed 1 night in May 2023
Response from Tim on 18 May 2023
Hi Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

4/10 Poor

Elizabeth

Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
I arrived a bit late to the facility, as all trips, just wanting to rest. I came in to what appeared to be a clean room, however when my child went to lay I noticed a stain on the sheets, I looked at the other bed and same thing. I went to use the bathroom and by the fridge there was a sticky substance on the floors. Right by the beds it looked like someone had spit some brown stuff on the ground. At 11pm in the rain, I had to go ask for clean sheets. I let them know of these stains on the sheets and the unclean floor, to which I was told Maintenance would be there in the morning. All day Saturday I was gone, I came back hoping the dirrty sheets would be gone and floor cleaned at least. The only thing Maintenance did was change the trash bin in the bathroom. Dirty sheets still on the ground, stains still on the floor, and now to add to it, no clean towels. Once again, I had to go ask for Towels which they again advised Maintenance should have left some. With the attitude I was given when asked I did not want to argue and advised that there sinply was none there. I felt unsafe, unclean, and would never stay here again.
Stayed 2 nights in May 2023
Response from Maria on 18 May 2023
Hi, Elizabet! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maria

2/10 Terrible

Marco

Stayed 1 night in May 2023
Response from Ammy on 10 May 2023
Hi, Marco! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Shahid

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The pillows were stained, the room had a stench. The sofa was heavily stained, the pull out mattress was heavily stained and dirty. There were bugs in room, and beds for sure had some bed bugs. The owners really need to invest money in renovating and upgrading the furniture in the rooms.

2/10 Terrible

EVERARDO

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We tried to check in early couldn’t do It was told to come after 3 PM not at 3 After once we got the room, the sheets had cigarette burns the floor was dirty the pull out couch smelled disgusting dirty. There was tissue on the floor inside the couch the mattress was stained try to flip it and it was worse under it. We ask for a refund we got it then the property manager put us as a no-show when we had clearly checked in. I was polite about everything she checked the room to make sure we didn’t leave anything. Then she started getting mad at me. I was like ma’am do not disrespect me. I’ve been nothing but nice to you overall bad experience bad customer service I was also told by a worker that one of the rules and the bathtubs completely dirty it was black and she was going to rent it out. It’s bad.
Stayed 3 nights in Mar 2023

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

thi

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Very bad
Stayed 1 night in Mar 2023
Response from Ammy on 23 Mar 2023
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay
Stayed 2 nights in Mar 2023
Response from Ammy on 23 Mar 2023
Thank you for your appreciation, Joe! We hope to give you a consistent service every time. Regards, Noah.

2/10 Terrible

Bader

Stayed 1 night in Mar 2023
Response from Tim on 12 Apr 2023
Hi, Bader! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Terrible

Leah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Stay Here
After driving 14hrs my family made it to the hotel an hour early. The front desk refused to let us check before 3pm. She didn't even let me finish my sentence. After receiving an email from the hotel asking how my check in was we attempted to check in again. At this time she told me that the hotel did not honor my reservation because they were overbooked. She said they only honored the reservations that prepaid. I tried to show her the email from THEIR hotel only an hour before confirming my reservation, charging me a fee and asking how my check in was. She interrupted me and said that I do not have a room at their hotel. She was INCREDIBLY rude! I called hotels.com and they were able to book me a stay in another hotel close by and paid the difference.
Stayed 1 night in Mar 2023
Response from Ammy on 23 Mar 2023
Apologies for the problems you had faced, Leah! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

4/10 Poor

Pedro

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
No toilet paper, no trash can,
Stayed 1 night in Feb 2023
Response from Ava on 2 Mar 2023
Hi, Pedro! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

10/10 Excellent

Kay, Pottstown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Quiet area. Very clean. Would stay again next time in Texas.
Stayed 2 nights in Jan 2023
Response from Ammy on 14 Feb 2023
Hi, Kay! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

4/10 Poor

Veronica

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Eva on 7 Feb 2023
Sincere Apologies, Veronica! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Eva

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Charles on 9 Jan 2023
Thank you for the pleasing feedback,Joe! We will put in our continuous efforts to provide consistent service every time. Regards, Charles

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach Motel
Perfect definition of roach motel. There was a dead cockroach in the bathroom and multiple others running around the room. There was at least three different lengths of hair on the sheets, pillow cases, and floor. The bedspread had holes. There were stains on every piece of furniture. Overall nasty. I felt dirtier just by walking in. Plus, the lock on the door was broken/missing.
Roach
Roach
Not my hair
Random stains
Stayed 3 nights in Dec 2022

4/10 Poor

Kristal

Liked: Staff & service
Disliked: Cleanliness
Response from Ava on 22 Dec 2022
Hi, Kristal! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in nicer Hostles
The pictures associated with this property are full blown fabrications (other than the one red wall), disgusting in every way. Burns on the walls, every fixture broken, stains ON EVERYTHING! Hair, blood & glitter throughout. Had to argue for clean towels. Not worth $25 a night much less the near 100. This is exactly what I have always pictured in movies where there are rooms by the hour. Be sure to bring Clorox.
Stayed 2 nights in Dec 2022
Response from Ava on 22 Dec 2022
Hi, Joseph! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

2/10 Terrible

Olga, Texas

Stayed 2 nights in Oct 2022

2/10 Terrible

Amber

Travelled with family
Disliked: Staff & service, property conditions & facilities
We didn't stay at this hotel because there was no one there to check us in. We sat in our car for an hour and a half, after traveling, and in 100° heat. It was miserable. Thankfully Expedia came through and got us into another hotel. A much nicer hotel.
Stayed 2 nights in Aug 2022
Response from Ava on 19 Oct 2022
Hi, Amber! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

8/10 Good

Abraham

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The hotel was very quiet but not very clean...
Stayed 1 night in Sep 2022
Response from Ammy on 3 Oct 2022
Hi, Abraham! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

2/10 Terrible

CHRISTOPHER

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stay here
Stayed 2 nights in Sep 2022
Response from Greta on 19 Sept 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Ammy on 24 Jul 2022
Thanks for the positive rating, Sandra! Hope to welcome you again soon. Regards, Amelia.

2/10 Terrible

Juan Jose Cano

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst hotel I have stated in. It was 150 the night and had1 mini towel, a broken security lock in the door, missing drawers from the kitchenette…which was filthy. The worst was we thought there was mud in the floor in the bathroom which ended up being poop. It is and animal friendly place so we believe it was dog or cat poop. Another guest was outside shirtless walking around with a garbage can… not a family friendly place and WAY overpriced. I wouldn’t have expected this anywhere and even less for 150 a night!
Stayed 1 night in Jul 2022
Response from Simon on 11 Jul 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 Terrible

Paola

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and rude personal like the lady in the front we paid for 2 rooms with 2 beds an an sofa bed and they just give us one room like the one we paid they said dont have more rooms like the one we was paid in advance
Stayed 1 night in Jul 2022
Response from Ammy on 11 Jul 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Isaac

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
we made a reservation because in the photos it looked clean and according to their instructions or rules or whatever they say, clean room, clean sheets, air, and we trust their word, and surprise, dirty sheets, the bathroom door did not smell bad microwave dirty, at the entrance cockroaches and the dirty floor. what a disappointment and the worst thing we handed over the key because it was in poor condition and parking gave mistrust there is a man asleep outside with the car on. we made the reservation by phone and only arrived we entered the room and gross. We had to immediately and the worst thing was that they didn't return us even if it was something we paid for the room. We were on vacation and lost $120 😣😣 and they didn't apologize or give us anything
Stayed 1 night in Jun 2022
Response from Simon on 10 Jul 2022
Hi, Isaac! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

2/10 Terrible

Marva, Houston

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property is very unkept and looks nothing like pictures online. Person who checked us in seemed to be living on property. No ironing board, light bulb was painted red, tables were rickety and seemed too old and unsafe to use and burn marks along side of tub.Dead bugs in corner and bed hurt my back and side. Exhaust fan in bathroom did not work and half roll of tissue in bathroom that ran out that night. Not good at all.
Stayed 1 night in May 2022
Response from Simon on 11 Jun 2022
Hi, Marva! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon

10/10 Excellent

Selena

Stayed 1 night in May 2022

4/10 Poor

Chad

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Oh lord where do i even begin. Ok so the room had a weird smell. The handle on the dresser drawer was missing. No smoke detector (later found on top of the cabinet in the kitchenette. The lamp had no lightbulbs. The sink lever in the kitchenette wasnt attached. Tv remote didnt work, tv was stuck on the news all day. Tried to call the front desk, no answer. The main door handle was upside down. The couch and walls were dirty. Stains and gum stuck on chairs. Floors were dirty. Bed was hard as a rock and unsecured. Landscaping was a disaster. The beds had those terrible blankets that can only be found in 80s motel rooms and your grandparents linen closet. I would say you get what you pay for but theres no way its worth what i paid. Definitely wont stay here again. If i had the energy for it id demand a refund. The girl at the front dest was polite. It was the only redeming quality about the hotel. Idk if the owners and corporate offices just dont care or they want to torture their guests. But its definitely one of the two.
Stayed 1 night in Apr 2022
Response from Jane on 12 Apr 2022
Hi, Chad! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
One of the bed sheets had tears on it. Restroom door had a burnt mark from a cigarette. Someone had a party and couldn’t find parking near.
Stayed 2 nights in Mar 2022
Response from Jane on 23 Mar 2022
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
really stained bedding, looked unwashed. no remote, mirror broken, not enough towels, Etc. but the lady at the front was polite when checking in.
Stayed 1 night in Mar 2022
Response from Ammy on 22 Mar 2022
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022
Response from Jane on 21 Mar 2022
Hi, Kevin! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

2/10 Terrible

Curlin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

2/10 Terrible

Norberto, Pharr

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It shouldnt even be hotel it is a motel worst than a cheap motel. Staff sucks theyre rude and careless about their customers I stayed 2 nights and it was a nightmare. Heater wasnt working at 28 degress outside and with 3 kids told the lady to fix it comes out she didnt fix it for the second night and told there nothing she could do. Stupid stuff they have there working. Plus it was not cheap at all I spend $530 for 2 rooms 2 nights but they were the worst ever since all the hotels that I have been in my life. I normally look at the reviews but this time I was in a hurry the bbb should close this place. I am disputing it with my card because she refused to give me my money back or give me another room. There was no toilet paper and the microwave had a plate with food n mold on it. They have no idea of what a hospitality business is, nor they have intentiona to invest on the property. This place sucks!!!!
Stayed 2 nights in Mar 2022
Response from Ammy on 15 Mar 2022
Hi, Norberto! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.

2/10 Terrible

Ahleena

Stayed 3 nights in Feb 2022

4/10 Poor

Angelica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2021
Response from Jane on 4 Jan 2022
Hi, Angelica! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

2/10 Terrible

Teela

Disliked: Staff & service
Stayed 1 night in Dec 2021
Response from Jane on 4 Jan 2022
Hi, Teela! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!

2/10 Terrible

Gregory

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel in San Antonio
This has to be the absolute worst hotel around and should be removed from Hotels.com. There was an obvious fire in the kitchen, blood stains on the mattress and all of the shower bars were pulled off the walls.
Stayed 1 night in Dec 2021
Response from Jane on 4 Jan 2022
Sorry for the hassle you faced, Gregory! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Great stay.
Stayed 3 nights in Nov 2021
Response from Ammy on 29 Nov 2021
Hi, Tanya! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Jake on 1 Nov 2021
Thanks for the positive rating. Hope to welcome you again soon :) Regards, Jake

2/10 Terrible

Alejandra

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was bed bugs on the beds. And the sofa bed was super dirty.
Stayed 1 night in Oct 2021
Response from Jane on 26 Oct 2021
Sorry for the hassle you faced, Alejandra! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!