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Reviews of Motel 6 San Antonio, Tx - Frost Bank Center

2 out of 5
Motel 6 San Antonio, Tx - Frost Bank Center
3370 IH 35 North, San Antonio, TX

Reviews

5.6
Rating 10 - Excellent. 52 out of 298 reviews" "
Rating 8 - Good. 58 out of 298 reviews" "
Rating 6 - Okay. 49 out of 298 reviews" "
Rating 4 - Poor. 43 out of 298 reviews" "
Rating 2 - Terrible. 96 out of 298 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

5.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and it was clean
Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Jose,We're thrilled to hear you had a pleasant experience with our friendly staff and found the motel clean. Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 Good

Nubia

Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Nubia,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager

6/10 Okay

Cherry

Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Cherry,Thank you for your feedback and rating. We appreciate your input, and if there are specific areas where we can improve, please let us know. Your satisfaction is important to us, and we hope to have the opportunity to enhance your experience during a future visit.Sincerely, Hotel Manager

6/10 Okay

Cherry

Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Cherry,Thank you for taking the time to give us your feedback on your stay. We appreciate it! I hope we can turn that 6 into a 10 next time you are passing through our area so we can give you another chance to experience our hotel's best features. We're always striving to improve and have noticed even small things can make a big difference in the overall experience.Sincerely, Hotel Manager

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty ass place
I paid for my room online and used my credit of $12.83 and ordered a fridge and microwave and the room they gave me didn't have either or not lock on the door which looked like it had been kicked in roaches everywhere and I'm pregnant n wasn't feeling so good and in the am I'm sleeping there banging on the door like the police told them I was gonna renew jus waiting for my check to hit my card and gave me attitude and den it's about 1125 I go to pay and they refused service for renewal and then was told to pack up so I did took me a quick shower and their staff lady banhs on door yells at the top of her lungs that she has called the cops and I shouldn't not of token a bath at all should been the hell out of there since 11 am and for someone to give her her cell phone to call the cops again that she could have me arrested for trespassing and treason and I'm like wow really when ur the ones who decided not to let me renew all last minute never in my life have I ever mistreated by a hotel staff never again
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 20 Dec 2023
Hi Jessica,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on 7 Nov 2023
Dear Jesus,Thank you for your rating. If there are specific areas where we can enhance your experience and earn a higher score on your next visit, please feel free to share your thoughts. Your feedback is valued and helps us continually improve our services. We hope to provide you with an even better stay during your next visit.Sincerely,Hotel Manager

2/10 Terrible

Rigo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scary place to stay
Scary place to stay, seems like there's something going on at this place at night, I'm not going to elaborate. We step into the room and we walk out right away. I spoke to the clerk to get a refund and she refused.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 11 Jul 2023
Dear Rigo,Thank you for your stay at our hotel. We are disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons, we will definitely investigate or verify the reality and take actions to prevent such happenings in future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way.Sincerely,Hotel Manager

10/10 Excellent

LAWRENCE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Hotel Manager on 29 Jun 2023
Dear LAWRENCE,Thank you for your fantastic rating! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We greatly appreciate your positive feedback and the recognition of our efforts. If there is anything else we can do to make your future stays even better, please let us know. We value your patronage and look forward to welcoming you back for another exceptional experience.Sincerely,Hotel Manager

2/10 Terrible

Priscilla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 29 Jun 2023
Dear Priscilla,Thank you for taking the time to review our hotel. We are disappointed to see that your experience with us was not up to par and that you rated us 2 stars. We take all feedback, constructive or not, seriously as it helps us improve our services. We would appreciate it if you could provide us with some specific details on what went wrong during your stay. This will allow us to investigate the issues and work towards a solution. We hope that you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Manager

2/10 Terrible

Rosa Maria

Travelled with family
Disliked: Staff & service, property conditions & facilities
This property did not honor our reservation and said people should not make reservations on-line but in person as rooms are often not available. This property is in poor shape and you have to deal with people through a small window and when we arrived to check at the designated time, the lady said rooms are not finished yet. Then we found out about our reservation. Awful experience.
Stayed 2 nights in May 2023
Response from Nancy Y. on 14 Jun 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Negative
Didnt stay. Hotel was in no condition for occupancy. Created a safety and health hazard. Was extremely hot. Construction was not complete. Elevator was out. No amenities
Stayed 2 nights in May 2023
Response from Brand Experience Team on 6 Jun 2023
Hi Traveler,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Hotel Manager on 29 Jun 2023
Dear Frankie,Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

Gerardo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Seemed liked a hang out with drinking music outside and large dogs on chains walking around Checked in and checked right out
Stayed 2 nights in Apr 2023
Response from Brand Experience Team on 24 Apr 2023
Hi Gerardo,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Miranda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was given a dnr due to not checking out at 11 but they didn't knock on our door until 12
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 24 Apr 2023
Hi Miranda,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

2/10 Terrible

Rashal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms not ready at check-in A/C loud/ didn’t blow cold air TV didn’t work Water not hot
Stayed 2 nights in Apr 2023
Response from Brand Experience Team on 24 Apr 2023
Hi Rashal,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Rebecca

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was very accommodating and nice but the facility is run down. It has seen better times but in relation to other places in San Antonio it isn’t the worse. It was clean, staff was nice but the facilities could really use an overhaul. Towels and pillows were limited due to availability, not sure if limited quantity or because they were busy.
Stayed 2 nights in Apr 2023
Response from Nancy Y. on 12 Apr 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Ok
What you pay is what you get…very simple room. Bed, TV & restroom. Nothing fancy.
Stayed 1 night in Apr 2023
Response from Nancy Y. on 12 Apr 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Victoria

Liked: Staff & service, property conditions & facilities
Staff was friendly
Stayed 2 nights in Mar 2023
Response from Brand Experience Team on 27 Mar 2023
Hi Victoria,Thank you for positively rating your stay!!Maz K.#Team6

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stuck in the 90’s
The hotel was quite run down feeling. The sheets had holes in them. The floor felt sticky. Some of the outlets did not work.
Stayed 1 night in Mar 2023
Response from Hotel Manager on 30 Jun 2023
Dear Guest,We apologize for the issues you encountered during your stay. It's disappointing to hear that the hotel felt run down and that the sheets had holes in them. We also apologize for the sticky floor and the non-functional outlets. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. We appreciate your feedback and hope you will give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

4/10 Poor

Emilio

Liked: Cleanliness
Disliked: Staff & service
I rented a room for 2 people there was no furniture only the bed and TV 1 chair when I asked for another chair they told me no that it was only 1 chair per room they think I'm only going to lie down there are no other furniture in other hotels for the same price There is more furniture and where to sit, even a small table to eat and here it was missing, you had to eat in bed
Stayed 2 nights in Feb 2023
Response from Brand Experience Team on 16 Feb 2023
Hi Emilio,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6

8/10 Good

Cheryl

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No frills but clean. Laundry facilities are out of order.
Response from Brand Experience Team on 16 Feb 2023
Hi Cheryl,Thank you for sharing your review. We are glad you enjoyed your stay! Lilith #Team6

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Better options nearby
This hotel was interesting. When I arrived, I noticed It had dirty/sticky floors, a cracked TV screen, a used soap bar left in the shower, hair on the sheets/pillows, and also the towels did not smell clean. Will never go back to this location.
Stayed 1 night in Dec 2022
Response from Brand Experience Team on 16 Feb 2023
Hi Robert,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Kristina

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
It's nothing like the pictures so don't go by the pictures. It's worse. No amenities so don't forget your own toiletries. You're given very small bars of soap, toilet paper and that's about it. No mini fridge but a nasty microwave. It's cheap so I guess you get what you're paying for which is pretty much nothing. Stains everywhere. Basic definition of a roach motel without the roaches.
Stayed 5 nights in Aug 2022
Response from Brand Experience Team on 12 Sept 2022
Hi Kristina,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Michelle

Disliked: Staff & service
Stayed 2 nights in Aug 2022
Response from Brand Experience Team on 12 Sept 2022
Hi Michelle,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Shandj

Disliked: Cleanliness, amenities
Stayed 4 nights in Jul 2022
Response from Hotel Manager on 30 Jun 2023
Dear Shandj,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely,Hotel Manager

4/10 Poor

Brayan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really dirty, no housekeeping
Stayed 2 nights in Jul 2022
Response from Brand Experience Team on 20 Jul 2022
Hi Brayan, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Terrible

Hali

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 3 nights in Jul 2022
Response from Brand Experience Team on 20 Jul 2022
Hi Hali, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

6/10 Okay

chris w

Disliked: Staff & service, amenities
Stayed 1 night in Jul 2022
Response from Hotel Manager on 30 Jun 2023
Dear Chris W,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Okay

Lamarschaun

It was okay
Stayed 2 nights in Jun 2022
Response from Brand Experience Team on 20 Jul 2022
Hi Lamarschaun, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

6/10 Okay

Lynn

Liked: Staff & service
Disliked: Cleanliness, room comfort
Bed mattress was thin and not comfortable at all. The floor was very dirty. The room was not very clean either
Stayed 3 nights in Jun 2022
Response from Brand Experience Team on 20 Jul 2022
Hi Lynn, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

2/10 Terrible

adrian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of the worst hotels
very dirty hotel i have staid at other hotel 6 hotels before and its not like this. they had one pillow per bed and they said at front desk that they couldn't get me more the restroom door didnt close and had a big hole in it that was repaired with cardboard there was people smoking weed on the property and people actually living in the rooms there was also a creepy guy looking inside all the vehicles in the parking lot
Stayed 2 nights in May 2022
Response from Brand Experience Team on 20 Jul 2022
Hi Adrian, We are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

2/10 Terrible

Danni

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was filthy and hang members outside the residence scoping out the cars. We checked in and immediately checked out. The front desk told us she would refund the room, but no refund has been issued. Beware!
Stayed 1 night in May 2022
Response from Brand Experience Team on 20 Jul 2022
Hi Danni, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Terrible

Nataliya

Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely nothing to like. Everything to dislike.
Stayed 2 nights in May 2022
Response from Nancy Y. on 24 May 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

8/10 Good

Dawn

Stayed 1 night in May 2022
Response from Nancy Y. on 24 May 2022
Thank you for positively rating your stay!! Nancy Y. #Team6

6/10 Okay

Iris

Travelled with group
Disliked: Cleanliness
The staff in the office were very nice and the young man on the property wan also very nice and helpful. The bathroom floor was not clean and on Saturday, when we returned to the room, it had not been cleaned. We had to ask for fresh towels.
Stayed 3 nights in May 2022
Response from Nancy Y. on 24 May 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

10/10 Excellent

Alicia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Nancy Y. on 24 May 2022
Thank you for the perfect rating!! Nancy Y. #Team6

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hidden Gem…and Cheap!
I was very pleased to discover, soon after checking in, that this motel does not discriminate against sex workers, including Trans women. Adding to the ambiance was this location’s libertine cannabis use policy and a sparkling clean pool! A hidden gem!
Stayed 1 night in May 2022
Response from Nancy Y. on 24 May 2022
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Nancy Y. #Team6

2/10 Terrible

Shelby

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no hot water no shampoo or any conditioner. But I also got charged twice for the room once online and then once when I went to go check in to my room so im currently waiting for a refund for one of them back
Stayed 1 night in May 2022
Response from Nancy Y. on 24 May 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

10/10 Excellent

Stacy

Stayed 1 night in Apr 2022
Response from Hotel Manager on 30 Jun 2023
Dear Stacy,Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Tamanika

Liked: Staff & service
Disliked: Amenities
The hotel itself was not bad. It was clean it was comfortable but they didn’t provide enough towels or pillows. Other than that I will stay again. I just know to bring my own pillows blankets and towels
Stayed 7 nights in Apr 2022
Response from Nancy Y. on 24 May 2022
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y. #Team6

10/10 Excellent

Kourtneydior

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Hotel Manager on 1 Jul 2023
Dear Kourtneydior,We appreciate your time and efforts in sharing your experience with us. Your feedback helps us to continue striving to deliver an exceptional experience to each of our guests in all areas of our hotel. Thank you again for taking the time to share your perfect rating! We look forward to hosting you again soon.Sincerely,Hotel Manager

8/10 Good

Joe

Stayed 1 night in Apr 2022
Response from Nancy Y. on 24 May 2022
Thank you for the wonderful rating!! Nancy Y. #Team6

2/10 Terrible

Diana

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
The room was not mopped no smoke detectors wires hanging from the ceiling. Dog prints on the floor, flooring missing the bathtub did not drain pee on the wall sheets had blood and black spots holes on the comforter from cigarettes socks were dirty after walking on the floor. There is more. I left my expensive pillow by accident but I decided it was not worth going back for. I have never slept in a hotel that nasty ever and will never go back to that chain of hotels again. Photos are showing the condition of the room.
Stayed 2 nights in Apr 2022
Response from Brand Experience Team on 19 Apr 2022
Dear Diana, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.

6/10 Okay

Gregory

Stayed 1 night in Mar 2022
Response from Brand Experience Team on 19 Apr 2022
Dear Gregory, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you.

4/10 Poor

Marisela

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was dirty and smelling
Stayed 1 night in Mar 2022
Response from Brand Experience Team on 19 Apr 2022
Dear Marisela, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.

2/10 Terrible

Preston

Travelled with partner
Disliked: Cleanliness, staff & service
Filthy sheets with cigarette burns, broken fixtures, dangling light, neighboring rooms were definitely smoking inside (weed and cigarettes-we literally both woke up with a headache from the smell as our room smelled of both), several roaches, neighbors were noisy (walking and otherwise), and to top it off, sketchy, random people were knocking on doors claiming they “worked for the hotel”. Absolutely would never stay at this place ever again. I mean, you get what you pay for, but good lord the minimal effort made in everything was astounding.
Stayed 1 night in Mar 2022
Response from Brand Experience Team on 19 Apr 2022
Dear Preston, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.

2/10 Terrible

Casper

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked it for 2 nights not only one
Stayed 1 night in Mar 2022
Response from Brand Experience Team on 19 Apr 2022
Dear Casper, From everyone at Motel 6, we’d like to apologize for any error on our part that may have led to reservation issues or a less than perfect stay.

8/10 Good

Joann

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in service was accomadtin
Stayed 1 night in Mar 2022
Response from Brand Experience Team on 19 Apr 2022
Dear Joann, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.

8/10 Good

Ane

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Brand Experience Team on 19 Apr 2022
Dear Ane, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.

2/10 Terrible

Rogelio

Disliked: Cleanliness, property conditions & facilities, room comfort
Helllllll no
Hellllllll no we got a non smoking room place smelled of smoke half the lights in the room didn’t work we only got 2 pillows that sucked on top of the 8 inch mattress that was on top of a wood board bed was hard not soft or comfortable on top of that our window didn’t close or lock at all when we got there some kid was just walking around saw him downstairs and then again laying on the ledge on the second floor. The floor were on even and lumpy and dirty water pressure sucked we got the hell out of there early in the morning
Stayed 1 night in Feb 2022
Response from Brand Experience Team on 24 Feb 2022
Hi Rogelio, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6