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Reviews of Hoteles Piedra Alta by De Los Perez

3 out of 5
Hoteles Piedra Alta by De Los Perez
Calle Rascon 2, Colonia Centro, San Andrés Tuxtla, VER

Reviews

8.6

Excellent

Rating 10 - Excellent. 63 out of 116 reviews" "
Rating 8 - Good. 36 out of 116 reviews" "
Rating 6 - Okay. 8 out of 116 reviews" "
Rating 4 - Poor. 4 out of 116 reviews" "
Rating 2 - Terrible. 5 out of 116 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Like the location, didn’t like that the hotel room key shut everything off when you leave the room it’s 100 degrees outside and you return to a hot room.
Stayed 1 night in May 2024

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Everything was so close and walkable. Nice Starbucks Cafe in the lobby. The atmosphere of the town is very enjoyable.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know why this property hasn’t had recent ratings , I stayed here and I must say wa a the best decision for me . The room was clean and the food was excellent , very fresh with so many healthy options .
Stayed 2 nights in Oct 2023

6/10 Okay

Adam

Stayed 1 night in Mar 2023

8/10 Good

Juan

Stayed 1 night in Apr 2022

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Annoyed
It was OK. I didn’t like the fact that they were messaging me that I needed to come as soon as possible so they can keep my room. I had put my credit card there so they had it so they knew we were coming we were just roaming around the city so we had to stop and come back and see what was going on. Not sure what their deal was.
Stayed 1 night in Apr 2022

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good in general way
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 2 nights in Jul 2021
Response from Host on 1 Aug 2021
Thank you so much. We look forward to your visit again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the valet parking, my car was kept safe! Super friendly staff!
Stayed 3 nights in Jun 2021
Response from Host on 24 Jul 2021
We are pleased to hear that your stay was pleasant. Your opinion helps us to improve for your next visits!

8/10 Good

Hugo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for tourists
The hotel has a great location in City Centre of San Andrés. Great location to move around all the tourist attractions nearby and come back to a good clean hotel. Walking distance you have bars and restaurants.
Stayed 4 nights in Mar 2021

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
nice clean place good service at the front desk good shower clean towel good bed
Stayed 1 night in Mar 2021

10/10 Excellent

Pinguino, Georgia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel. The staff is amazing and always helpful. The room was super clean.
Stayed 1 night in Jan 2020
Response from Gerente de ventas on 6 Jan 2020
Agradecemos mucho sus comentarios los cuales nos ayudan a ser mejor cada día. Los esperamos pronto de vuelta!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel when visiting San Andres Tuxtla Mexico
This was a fabulous hotel with great service and friendly staff. Near all the local markets for great shopping. They do not speak English very much but we had alot of fun communicating with each other. They helped so much with everything we needed or wanted! Couldn't have asked for a nicer place!
Stayed 8 nights in Mar 2019
Response from Gerente de ventas on 19 Mar 2019
On behalf of the entire team we thank you for choosing us as your lodging option, and we are glad to know that your stay was fabulous, we are glad to welcome you in your next home.

6/10 Okay

Karen

Travelled with family
Disliked: Staff & service, amenities
La parte “clásica” descuidada . Lo nuevo de buen aspecto .
Stayed 1 night in May 2024

8/10 Good

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien en general solo tuvimos ahí un desperfecto con el teléfono
Stayed 3 nights in Apr 2024

8/10 Good

Mirely

Travelled with family
Liked: Cleanliness, staff & service, amenities
Me hubierangustado el urban, nos quedamos en el classic y el cuarto se ve viejito y no le entraba luz
Stayed 1 night in Apr 2024

8/10 Good

Braulio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena opción por la ubicación y la comodidad de sus instalaciones
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Stayed 1 night in Mar 2024

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendable!!👏👏 realmente no pensé que estuviera tan bonito!!!si regreso!!
Stayed 1 night in Feb 2024

6/10 Okay

Francisco J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena opción en San Andrés Tuxtla
Es un hotel que es antiguo y remodelado, dividido a su vez en 2 partes, la parte "ejecutiva" y la "standard" Esto no se avisa a la hora de reservar en la pagina y entonces la expectativa vs realidad es diferente El telefono no funciona por temas de remodelación El servicio eso si es impecable y destaca contra cualquier otra opción en San Andrés, lo q lo hace muy recomendable, permite sentirse en un standard cotidiano en un pueblo magico, Excelente para negocios.
Stayed 2 nights in Jan 2024

8/10 Good

CRISTIAN DE JESUS

Stayed 3 nights in Jan 2024

8/10 Good

maria

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Una buena opción
Buena ubicación, habitaciones cómodas. El estacionamiento un poco complicado por la calle estrecha y esperar a que haya espacio en el elevador de autos.
Stayed 1 night in Dec 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Continuar ofreciendo un gran servicio por favor.
Stayed 1 night in Dec 2023

10/10 Excellent

Nicandra

Stayed 3 nights in Dec 2023

10/10 Excellent

carlos

Stayed 1 night in Nov 2023

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Oct 2023

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Está muy bien el servicio
Stayed 1 night in Oct 2023

8/10 Good

Itza

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
El personal y servicio fueron excelentes, no así las camas de mi habitación, están viejas y deformes, eso fue lo malo.
Stayed 1 night in Sep 2023
Response from Hoteles Piedra Alta on 20 Sept 2023
Agradecemos sus comentarios. Así mismo les reiteramos a nuestros huéspedes que todas nuestras habitaciones están en constante verificación para evitar detalles así. Lo tendremos en cuenta. Gracias por su preferencia.

8/10 Good

Jesus G

Liked: Cleanliness, staff & service
Inconformidad por habitaciones
Bien a secas. El problema se presenta que al llegar a hotel te dan habitaciones diferentes a las de la App, que no son las más bonitas e incluso son de la parte vieja del inmueble. Lo reclame y prometieron cambiarme. Espere casi hasta las 19:00 horas y me llamaron y ya no acepté el cambio. Fuera de esto bien.
Stayed 1 night in Sep 2023
Response from Hoteles Piedra Alta on 14 Sept 2023
Agradecemos su comentario y se tendrá en consideración. Así mismo comentarle que en este sitio web vienen descritas el tipo de habitaciones con sus respectivas fotos. Hay que verificar bien el área seleccionada.

8/10 Good

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

areli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación
Stayed 1 night in Jul 2023

8/10 Good

Victoria

Liked: Cleanliness, staff & service
Es un hotel demasiado caro , para el lugar . Un estacionamiento horrible
Stayed 1 night in Jul 2023

10/10 Excellent

ORQUIDEA

Stayed 1 night in Jun 2023

10/10 Excellent

Dulce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente el area remodelada.
Stayed 2 nights in May 2023

10/10 Excellent

noe

Stayed 3 nights in Jun 2023

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Denisse

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
muy bonito hotel
Stayed 1 night in Jun 2023

2/10 Terrible

Luis gerardo

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cancelaron sin avisar
Cancelaron mi reserva y ni siquiera me avisaron
Stayed 1 night in May 2023
Response from Hoteles Piedra Alta on 2 Jun 2023
Buenas tardes Sr. Luis Gerardo! Primero que nada esperemos se encuentre bien. El dia de su llegada tratamos de ponernos en comunicacion con usted via telefonica pero el telefono proporcionado en su reservacion estaba incompleto, por lo tanto procedimos a hacerle llegar un mensaje directo desde esta plataforma debido a que era el unico medio de comunicacion. La reservacion se procedio a cancelar ya que nos encontrabamos con alta ocupacion y no teniamos ninguna garantia valida de su reservacion debido a que la tarjeta proporcionada fue declinada, por politicas el establecimiento tenemos indicado esperar a los huespedes hasta el horario de 4:30 pm en reservaciones sin garantia. Le deseamos un excelente dia.

8/10 Good

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato de la gente es muy gentil
Stayed 1 night in Apr 2023
Response from Hoteles Piedra Alta on 5 Jun 2023
Agradecemos su preferencia. Tratamos de ofrecer un servicio de calidad para que su estancia sea amena.

10/10 Excellent

Denisse

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, buenas instalaciones y trato del personal

4/10 Poor

Julio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Buen servicio
El servicio es muy bueno, la comida en el restaurante también es buena, pero no descansé nada, me dieron la habitación que da hacia la calle y en la noche se escucha demasiado ruido, en frente al hotel hay un bar y toda la noche se escuchó la música demasiado alto, no se puede descansar así.
Stayed 2 nights in Mar 2023
Response from Hoteles Piedra Alta on 30 May 2023
Una disculpa por lo sucedido, en su proxima visita le aseguro que le brindaremos una habitacion con mejor ubicacion para que su estadia sea de lo mejor.

8/10 Good

Luis Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La atención amable. Esta cerca del centro. Es tranquilo el lugar y el personal te atiende muy bien
Stayed 3 nights in Mar 2023
Response from Hoteles Piedra Alta on 23 Mar 2023
Agradecemos sus apreciables comentarios y esperamos tenerlo pronto con nosotros.

10/10 Excellent

Denisse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy bien, muy recomendado
Stayed 1 night in Jan 2023

8/10 Good

BETHIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

ABDIEL ISAI CRUZ

10/10 Excellent

LAZARO WILBER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel de muy buenas condiciones, excelente servicio desde la recepción hasta las camareras, una limpieza impecable y un trato muy agradable por todo el personal, camas cómodas, espaciosas, no faltó el agua caliente, muy buen servicio en el bar restaurante y el servicio a la habitación y de información... zona céntrica, lo recomiendo sin dudas, ojalá se mantenga así para próximas visitas.
Stayed 3 nights in Dec 2022
Response from hotel piedra alta on 6 Jan 2023
Agradecemos sus buenos comentarios y esperamos que pronto vuelvan a elegirnos para su próxima visita

10/10 Excellent

MAURO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un concepto nuevo en la zona y creo que todo esta bien

10/10 Excellent

Zoila navil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 2 nights in Oct 2022

6/10 Okay

Diana

Stayed 1 night in Oct 2022

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 2 nights in Sep 2022