All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Staybridge Suites Saltillo on 14 May 2024
Estimado Sr. Juan,Muchas gracias por tomarse el tiempo de compartirnos su experiencia. Nos dará mucho gusto volver a recibirlo en nuestro hotel
4/10 Poor
misael
17 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
Check in was until 4:00 pm that’s horrible!
misael
Stayed 1 night in Apr 2024
Response from Melissa Segovia Supervisora de recepcion on 17 Apr 2024
Buenas tardes Sr.Misael.Dando seguimiento a su caso, le hago saber que nuestro check out es a las 12pm y check in a las 4pm por ser un hotel de larga estancia, esta información es proporcionada en su confirmacion de reservacion, y los early check in son bajo disponibilidad, esperamos y nos de la oportunidad de servirle nuevamente en el futuro y agradecemos sus comentarios.
Response from Melissa Segovia supervisora de recepcion on 11 Apr 2024
Srta Lisa;Gracias por tomarse el tiempo para contarnos su experiencia en Staybridge Suites SALTILLO.Por favor, sepa que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como el suyo, para hacer cambios continuamente en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos dé la oportunidad de servirle de nuevo en el futuro.Una vez más, gracias por elegir Staybridge Suites, y si puedo ser de ayuda para usted, por favor póngase en contacto conmigo directamente en o slwgp_supervisor@grupopresidente.com.
Response from Staybridge Suites Saltillo on 1 Apr 2024
Estimado Ricardo,Primero que nada gracias por su confianza y por tomarse el tiempo de enviarnos su calificación. Su retroalimentación es valiosa para seguir esforzándonos. Esperamos darle la bienvenida nuevamente en el futuro.
Stayed 5 nights for a business trip. The staff very friendly and accommodating. The room was clean and had many amenities. Breakfast was included as well as providing dinner Tuesday - Thursday. Would recommend trying out if needing a place to stay in the area.
John
Stayed 5 nights in Mar 2024
Response from Staybridge Suites Saltillo on 29 Mar 2024
Dear John,We want to thank you for taking the time to give us your feedback. It was great to have you here with us and know that you enjoyed your stay in our Hotel. Cant wait to see you back!
10/10 Excellent
Gerardo
31 Dec 2023
Gerardo
Stayed 3 nights in Dec 2023
Response from Gerencia General Staybridge Suites Saltillo on 2 Jan 2024
Estimado Gerardo,Agradecemos tu preferencia y confianza, así como la calificación que nos otorgas. Nos alegra saber que tu pasada estadía con nosotros fue placentera, ya que es por lo que nos esforzamos día con día, así que esperamos verte de nuevo, nos dará mucho gusto volver a ser tus anfitriones.
10/10 Excellent
David
30 Dec 2023
David
Stayed 1 night in Dec 2023
Response from Gerencia General Staybridge Suites Saltillo on 2 Jan 2024
Estimado David,Primero que nada agradecemos el tiempo que nos brindas al calificar nuestro servicio y saber que todo fue de tu agrado es lo mejor. Fue un gusto atenderte y esperamos recibirte pronto en ésta tu casa, Staybridge Suites Saltillo.
everything was excellent - clean, comfortable and secure
KAREN
Stayed 1 night in Dec 2023
Response from Gerencia General Staybridge Suites Saltillo on 27 Dec 2023
Estimada Karen,Agradecemos mucho tus amables comentarios, nos encanta saber que disfrutaste tu estancia con nosotros, por lo que esperamos volverte a ver pronto.
Response from Gerencia General Staybridge Suites Saltillo on 21 Dec 2023
Estimado David,Gracias por tu preferencia y tu confianza, es un gusto saber que disfrutaste tu estancia con nosotros, esperamos recibirte de nuevo muy pronto.
The room smelled horribly, and there was blood in the bathroom. The staff quickly changed our room but we couldn’t feel confortable any more
Ana
Stayed 4 nights in Nov 2023
Response from Fernanda Margain on 28 Nov 2023
Estimada Ana,Muchas gracias por tomarse el tiempo de compartir sus comentarios. Lamentamos sinceramente que su primera experiencia no haya sido como lo esperaba. Le comento que en base a lo sucedido ya tomamos las medidas correctivas necesarias para evitar que esto se repita. Ojalá que nos dé la oportunidad de demostrar nuestra hospitalidad en su siguiente visita con nosotros.
There was an issue with our bed the first night but they correct as soon as it was reported.
Grwat stay
J
Stayed 3 nights in Nov 2023
Response from Staybridge Suites Saltillo on 21 Nov 2023
Dear JThank you for your comments, we work everyday to improve our service and make happy to all our guests, we hope see you soon again.
2/10 Terrible
Rene
5 Nov 2023
Rene
Stayed 1 night in Nov 2023
Response from Fernanda Margain on 28 Nov 2023
Estimado Rene,Gracias por darse el tiempo de calificarnos, sin ambargo lamentamos que su estancia no fuera gratificante. Nos gustaría saber detalles acerca de su experiencia para que nos dé oportunidad de mejorar para su próxima visita.
Clean room, well equipped, all in order. Good Wi-Fi. Only problems were hairdryer that was inefficient, lightly blowing only cold air. Water stream in the shower and tap was under pressure, perhaps clogged, splashing the water around.
Verified traveller
Stayed 3 nights in Oct 2023
Response from General Manager on 19 Oct 2023
Thank you for your comments and for the time you took to respond. We work every day to improve our service and we are solving the situations that you mentioned, to offer you a more pleasant stay the next time you visit us.
Response from Staybridge Suites Saltillo on 6 Oct 2023
Muchas gracias por su calificación, esto es muy importante para nosotros.Esperemos tener el gusto de recibirle nuevamente en su siguiente visita a la ciudad.
Muchas gracias por su calificación y sus comentarios son muy importantes para nosotros. Nos da mucho gusto saber que su estancia fue memorable.Esperamos volver a tener el gusto de recibirlos en su próxima visita a la ciudad.
Response from Emanuel Mendiola Operations Manager on 20 Jul 2023
Estimado Gerardo,Agradecemos mucho nos regale su retroalimentación,Nos alegra mucho que lo haya pasado tan bien con nosotros,Esperamos poder recibirlo nuevamente muy pronto!
10/10 Excellent
Mason
15 Jul 2023
Mason
Stayed 1 night in Jul 2023
Response from Emanuel Mendiola Operations Manager on 7 Aug 2023
Dear Mason!We want to thank you for taking the time to give us your feedback,It was great to have you here with us!Cant wait to see you back!
10/10 Excellent
KAREN, LOS FRESNOS
15 Jul 2023
KAREN
Stayed 1 night in Jul 2023
Response from Emanuel Mendiola Operations Manager on 7 Aug 2023
Estimada Karen!Agradecemos mucho te hayas tomado el tiempo de evaluar tu estancia con nosotros,Nos esforzamos diariamente para que su experiencia sea satisfactoria,Esperamos muy pronto volver a recibirles!
Response from Emanuel Mendiola Operations Manager on 5 Jul 2023
Estimado Christian,Agradecemos mucho tu retroalimentación y nos alegra que lo hayas pasado tan bien con nosotros,Esperamos poder recibirte nuevamente muy pronto!Ten excelente día!
The only bad thing is that the room only had 1 bottle of water. They always have 2.
Reynaldo
Stayed 1 night in Jun 2023
Response from Emanuel Mendiola Operations Manager on 14 Jun 2023
Estimado Reynaldo,Agradezco mucho nos haya escrito, Le ofrezco una disculpa por el tema de la botella de agua,Revisaremos el tema porque como nos comparte nuestro standard nos pide 2 botellas de agua en habitaciones de más de 1 cama.Le aseguro que no volverá a ocurrir un incidente así.
10/10 Excellent
Sergio
13 Jun 2023
Sergio
Stayed 1 night in Jun 2023
Response from Emanuel Mendiola Operations Manager on 14 Jun 2023
Estimado Sergio,Agradecemos mucho tu apoyo para darnos esta calificación,Nos alegra mucho que hayas disfrutado tu estancia con nosotros,Será un placer poder recibirte de nuevo.
Everything was great! Well cared for property. Love the breakfast buffet! Very clean!!
Susan
Stayed 4 nights in May 2023
Response from Emanuel Mendiola Operations Manager on 24 May 2023
Dear Susan,Thanks a lot for your comments!Were really happy to read that you had a great time with us,Hopefully we can see you again in your next visit!
10/10 Excellent
Jose
15 May 2023
Jose
Stayed 1 night in May 2023
Response from Emanuel Mendiola Operations Manager on 5 Jun 2023
Hola Jose,Muchas gracias por tu calificación,Esperamos verte de nuevo muy pronto!
Response from Emanuel Mendiola Operations Manager on 16 May 2023
Estimado Eduardo,Agradezco mucho tu tiempo para regalarnos tu retroalimentación,Estamos muy contentos de que el servicio de nuestros compañeros haya sido de tu agrado,Esperamos verte muy pronto de vuelta,
A nice hotel with many amenities around. This is the first time in ages that a level 2 destination charger is available at a cost, they are typically free for customers but at the Hotel they’re intending a flat fee of over 30 USD per day. (Even higher than the cost of supercharging)
Leonardo
Stayed 1 night in Apr 2023
Response from Emanuel Mendiola Operations Manager on 25 Apr 2023
Estimado Leonardo,Agradecemos mucho tus comentarios y seran tomados en cuenta,Lamentamos que el tema del cargador y su costo hayan causado molestias,Estaremos analizando de fondo este tema para deliverar correctamente,Esperamos verte en un futuro cercano.
Good stay.
Clean, beds are firm, good customer service.
Brenda B.
Stayed 1 night in Apr 2023
Response from Emanuel Mendiola Operations Manager on 17 Apr 2023
Estimada Brenda,Agradecemos mucho nos hayas regalado tus comentarios,Todos los días hacemos grandes esfuerzos para su estancia sea favorable y comoda,Nos alegra mucho alcanzar este objetivo,Esperamos verte de vuelta muy pronto.
10/10 Excellent
KARLA
Business traveller, Travelled with pets, Travelled with partner
Awesome stay ! From clean and nice rooms to delicious breakfast. Great staff and amazing location.
Tomas
Response from Emanuel Mendiola Operations Manager on 27 Jan 2023
Dear Tomas,Thank you so much for taking the time to leave such a wonderful review about your stay at our hotel. We are thrilled to hear that you had an excellent experience and that our staff was friendly and helpful during your stay. Your satisfaction is our top priority and we are delighted to know that we met your expectations. We look forward to welcoming you back as our guest in the future. Thank you again for your kind words.
This is our second stay at this hotel & we have found it to be perfect in every way! Extremely convenient location, great staff, secure parking, very comfortable.
David
Stayed 1 night in Dec 2022
Response from Emanuel Mendiola Operations Manager on 31 Dec 2022
Hello David!Thank you so much for your feedback. Its great to know that you had a great experience with us,Hope to see you back really soon,Happy new year!
Response from Emanuel Mendiola Operations Manager on 26 Dec 2022
Estimado Manuel,Agradezco mcuho el tiempo que te has tomado para regalarnos tu opinión,Compartiremos tus comentarios con el equipo para seguir ofreciendote el mejor servicio.
The building is located in a new area, with plenty of bars and restaurants,
Hernan
Response from Emanuel Mendiola Operations Manager on 22 Dec 2022
Estimado Hernan,Nos es muy grato que tu estancia con nosotros haya sido satisfactoria,Estamos trabajando a marchas forzadas para hacer de este hotel una experiencia completamente satisfactoria en todas sus visitas,Esperamos verlo de vuelta muy pronto y Felices fiestas!
Overall it is a great hotel. One of my favorite hotels of all time!
Comfortable, clean, great for big or small families.
You can bbq while you stay.
We had been traveling, moving cities and decided to wash. It was great.
Outdoors is beautiful and breakfast was great.
Only down sides are that it is a bit crowded during breakfast and the onsite basement parking is way too tight
Verified traveller
Stayed 1 night in Apr 2022
Response from Emanuel Mendiola Operations Manager. on 29 Jun 2022
Greetings!
We appreciate your comments and we´re very glad to know that you had a great stay with us.
It is a placer for us serve you,
Please come back soon!
The rooms were very spacious and the beds were super comfortable
Carla
Stayed 2 nights in Feb 2022
Response from Emanuel Mendiola Operations Manager. on 14 Feb 2022
Thank you very much for your feedback. It´s our placer to have you here with us,
We really hope to see you in your next visit.
8/10 Good
peter
Business traveller, Travelled with family
6 Feb 2022
Liked: Cleanliness, staff & service, room comfort
Comfortable but could use some attention
We stayed in a 2 room suite. The room configuration was great but there is no way to lock bedroom doors. There were also some small maintenance/design details like the bottom of the shower curtain is a couple inches above top of tub so water gets all over the floor. Tub spout was very loose so when you pull up on shower diverter it feels like the spout will come off the wall. Also, they could really use a sign lit up at at night at the parking lot entrance for out of towners like us.
peter
Stayed 1 night in Jan 2022
Response from Emanuel Mendiola Operations Manager. on 7 Feb 2022
Hello! First of all, I want to thank you for writting us, your feedback is very useful for us.
We are going to fix the details you mentioned to ensure that your experience is completely satisfactory on your next visit.
Thank you again for your feedback.