Terrace/patio

Reviews of Staybridge Suites Saltillo, an IHG Hotel

3.5 out of 5
Staybridge Suites Saltillo, an IHG Hotel
Blvd. Corporativo No. 177, Manzana 1E Lote 3A Parque Centro, Saltillo, COAH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 266 out of 347 reviews" "
Rating 8 - Good. 53 out of 347 reviews" "
Rating 6 - Okay. 7 out of 347 reviews" "
Rating 4 - Poor. 10 out of 347 reviews" "
Rating 2 - Terrible. 11 out of 347 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from Staybridge Suites Saltillo on 14 May 2024
Estimado Sr. Juan,Muchas gracias por tomarse el tiempo de compartirnos su experiencia. Nos dará mucho gusto volver a recibirlo en nuestro hotel

4/10 Poor

misael

Liked: Cleanliness
Disliked: Staff & service
Check in was until 4:00 pm that’s horrible!
Stayed 1 night in Apr 2024
Response from Melissa Segovia Supervisora de recepcion on 17 Apr 2024
Buenas tardes Sr.Misael.Dando seguimiento a su caso, le hago saber que nuestro check out es a las 12pm y check in a las 4pm por ser un hotel de larga estancia, esta información es proporcionada en su confirmacion de reservacion, y los early check in son bajo disponibilidad, esperamos y nos de la oportunidad de servirle nuevamente en el futuro y agradecemos sus comentarios.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melissa Segovia supervisora de recepcion on 11 Apr 2024
Srta Lisa;Gracias por tomarse el tiempo para contarnos su experiencia en Staybridge Suites SALTILLO.Por favor, sepa que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como el suyo, para hacer cambios continuamente en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos dé la oportunidad de servirle de nuevo en el futuro.Una vez más, gracias por elegir Staybridge Suites, y si puedo ser de ayuda para usted, por favor póngase en contacto conmigo directamente en o slwgp_supervisor@grupopresidente.com.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Apr 2024
Response from Melissa Segovia Supervisora de Recepcion. on 5 Apr 2024
Sr.Jesus:Nos alegra saber que su estancia fue satisfactoria,esperamos contar con su visita pronto.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Staybridge Suites Saltillo on 1 Apr 2024
Estimado Ricardo,Primero que nada gracias por su confianza y por tomarse el tiempo de enviarnos su calificación. Su retroalimentación es valiosa para seguir esforzándonos. Esperamos darle la bienvenida nuevamente en el futuro.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights for a business trip. The staff very friendly and accommodating. The room was clean and had many amenities. Breakfast was included as well as providing dinner Tuesday - Thursday. Would recommend trying out if needing a place to stay in the area.
Stayed 5 nights in Mar 2024
Response from Staybridge Suites Saltillo on 29 Mar 2024
Dear John,We want to thank you for taking the time to give us your feedback. It was great to have you here with us and know that you enjoyed your stay in our Hotel. Cant wait to see you back!

10/10 Excellent

Gerardo

Stayed 3 nights in Dec 2023
Response from Gerencia General Staybridge Suites Saltillo on 2 Jan 2024
Estimado Gerardo,Agradecemos tu preferencia y confianza, así como la calificación que nos otorgas. Nos alegra saber que tu pasada estadía con nosotros fue placentera, ya que es por lo que nos esforzamos día con día, así que esperamos verte de nuevo, nos dará mucho gusto volver a ser tus anfitriones.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Gerencia General Staybridge Suites Saltillo on 2 Jan 2024
Estimado David,Primero que nada agradecemos el tiempo que nos brindas al calificar nuestro servicio y saber que todo fue de tu agrado es lo mejor. Fue un gusto atenderte y esperamos recibirte pronto en ésta tu casa, Staybridge Suites Saltillo.

10/10 Excellent

KAREN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was excellent - clean, comfortable and secure
Stayed 1 night in Dec 2023
Response from Gerencia General Staybridge Suites Saltillo on 27 Dec 2023
Estimada Karen,Agradecemos mucho tus amables comentarios, nos encanta saber que disfrutaste tu estancia con nosotros, por lo que esperamos volverte a ver pronto.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gerencia General Staybridge Suites Saltillo on 21 Dec 2023
Estimado David,Gracias por tu preferencia y tu confianza, es un gusto saber que disfrutaste tu estancia con nosotros, esperamos recibirte de nuevo muy pronto.

2/10 Terrible

Ana

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room smelled horribly, and there was blood in the bathroom. The staff quickly changed our room but we couldn’t feel confortable any more
Stayed 4 nights in Nov 2023
Response from Fernanda Margain on 28 Nov 2023
Estimada Ana,Muchas gracias por tomarse el tiempo de compartir sus comentarios. Lamentamos sinceramente que su primera experiencia no haya sido como lo esperaba. Le comento que en base a lo sucedido ya tomamos las medidas correctivas necesarias para evitar que esto se repita. Ojalá que nos dé la oportunidad de demostrar nuestra hospitalidad en su siguiente visita con nosotros.

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay at a reasonable price
There was an issue with our bed the first night but they correct as soon as it was reported. Grwat stay
Stayed 3 nights in Nov 2023
Response from Staybridge Suites Saltillo on 21 Nov 2023
Dear JThank you for your comments, we work everyday to improve our service and make happy to all our guests, we hope see you soon again.

2/10 Terrible

Rene

Stayed 1 night in Nov 2023
Response from Fernanda Margain on 28 Nov 2023
Estimado Rene,Gracias por darse el tiempo de calificarnos, sin ambargo lamentamos que su estancia no fuera gratificante. Nos gustaría saber detalles acerca de su experiencia para que nos dé oportunidad de mejorar para su próxima visita.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, well equipped, all in order. Good Wi-Fi. Only problems were hairdryer that was inefficient, lightly blowing only cold air. Water stream in the shower and tap was under pressure, perhaps clogged, splashing the water around.
Stayed 3 nights in Oct 2023
Response from General Manager on 19 Oct 2023
Thank you for your comments and for the time you took to respond. We work every day to improve our service and we are solving the situations that you mentioned, to offer you a more pleasant stay the next time you visit us.

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone friendly and willing to accommodate, staff was awesome at the breakfast area
Stayed 1 night in Oct 2023
Response from Staybridge Suites Saltillo on 10 Oct 2023
Thank you for your comments, we are glad to know that you had a memorable stay. We hope to see you again soon on your next visit to Saltillo.

8/10 Good

Karina Rodriguez

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Staybridge Suites Saltillo on 6 Oct 2023
Muchas gracias por su calificación, esto es muy importante para nosotros.Esperemos tener el gusto de recibirle nuevamente en su siguiente visita a la ciudad.

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and accommodations were excellent
Stayed 4 nights in Sep 2023
Response from Fernanda Margain on 6 Oct 2023
Muchas gracias por su calificación y sus comentarios son muy importantes para nosotros. Nos da mucho gusto saber que su estancia fue memorable.Esperamos volver a tener el gusto de recibirlos en su próxima visita a la ciudad.

10/10 Excellent

roel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel. Good restaurants at a walking distance
Stayed 1 night in Sep 2023
Response from Emanuel Mendiola Operations Manager on 5 Sept 2023
Dear Roel,Thanks a lot for sharing your comments,It was our placer to have you here with us,Hopefully we can see you back really soon.

10/10 Excellent

Gerardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Emanuel Mendiola Operations Manager on 20 Jul 2023
Estimado Gerardo,Agradecemos mucho nos regale su retroalimentación,Nos alegra mucho que lo haya pasado tan bien con nosotros,Esperamos poder recibirlo nuevamente muy pronto!

10/10 Excellent

Mason

Stayed 1 night in Jul 2023
Response from Emanuel Mendiola Operations Manager on 7 Aug 2023
Dear Mason!We want to thank you for taking the time to give us your feedback,It was great to have you here with us!Cant wait to see you back!

10/10 Excellent

KAREN, LOS FRESNOS

Stayed 1 night in Jul 2023
Response from Emanuel Mendiola Operations Manager on 7 Aug 2023
Estimada Karen!Agradecemos mucho te hayas tomado el tiempo de evaluar tu estancia con nosotros,Nos esforzamos diariamente para que su experiencia sea satisfactoria,Esperamos muy pronto volver a recibirles!

8/10 Good

XAVIER

Liked: Cleanliness, staff & service, property conditions & facilities
Very updated
Stayed 3 nights in Jul 2023
Response from Emanuel Mendiola Operations Manager on 11 Jul 2023
Dear Xavier,Thank you for your feedback is really usefull for us,We really hope to see you back really soon!

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Emanuel Mendiola Operations Manager on 5 Jul 2023
Estimado Christian,Agradecemos mucho tu retroalimentación y nos alegra que lo hayas pasado tan bien con nosotros,Esperamos poder recibirte nuevamente muy pronto!Ten excelente día!

8/10 Good

Reynaldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only bad thing is that the room only had 1 bottle of water. They always have 2.
Stayed 1 night in Jun 2023
Response from Emanuel Mendiola Operations Manager on 14 Jun 2023
Estimado Reynaldo,Agradezco mucho nos haya escrito, Le ofrezco una disculpa por el tema de la botella de agua,Revisaremos el tema porque como nos comparte nuestro standard nos pide 2 botellas de agua en habitaciones de más de 1 cama.Le aseguro que no volverá a ocurrir un incidente así.

10/10 Excellent

Sergio

Stayed 1 night in Jun 2023
Response from Emanuel Mendiola Operations Manager on 14 Jun 2023
Estimado Sergio,Agradecemos mucho tu apoyo para darnos esta calificación,Nos alegra mucho que hayas disfrutado tu estancia con nosotros,Será un placer poder recibirte de nuevo.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Everything was great! Well cared for property. Love the breakfast buffet! Very clean!!
Stayed 4 nights in May 2023
Response from Emanuel Mendiola Operations Manager on 24 May 2023
Dear Susan,Thanks a lot for your comments!Were really happy to read that you had a great time with us,Hopefully we can see you again in your next visit!

10/10 Excellent

Jose

Stayed 1 night in May 2023
Response from Emanuel Mendiola Operations Manager on 5 Jun 2023
Hola Jose,Muchas gracias por tu calificación,Esperamos verte de nuevo muy pronto!

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent attitude from all the staff.
Stayed 1 night in May 2023
Response from Emanuel Mendiola Operations Manager on 16 May 2023
Estimado Eduardo,Agradezco mucho tu tiempo para regalarnos tu retroalimentación,Estamos muy contentos de que el servicio de nuestros compañeros haya sido de tu agrado,Esperamos verte muy pronto de vuelta,

6/10 Okay

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel with many amenities around. This is the first time in ages that a level 2 destination charger is available at a cost, they are typically free for customers but at the Hotel they’re intending a flat fee of over 30 USD per day. (Even higher than the cost of supercharging)
Stayed 1 night in Apr 2023
Response from Emanuel Mendiola Operations Manager on 25 Apr 2023
Estimado Leonardo,Agradecemos mucho tus comentarios y seran tomados en cuenta,Lamentamos que el tema del cargador y su costo hayan causado molestias,Estaremos analizando de fondo este tema para deliverar correctamente,Esperamos verte en un futuro cercano.

10/10 Excellent

Brenda B.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good stay. Clean, beds are firm, good customer service.
Stayed 1 night in Apr 2023
Response from Emanuel Mendiola Operations Manager on 17 Apr 2023
Estimada Brenda,Agradecemos mucho nos hayas regalado tus comentarios,Todos los días hacemos grandes esfuerzos para su estancia sea favorable y comoda,Nos alegra mucho alcanzar este objetivo,Esperamos verte de vuelta muy pronto.

10/10 Excellent

KARLA

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble! Me encantó, todo un 10, me quede con mi gatito y todo estuvo de maravilla! Los felicito, la comida es deliciosa!
Stayed 1 night in Feb 2023
Response from Emanuel Mendiola Operations Manager on 5 Mar 2023
Hola Karla!Muchisimas gracias por tus comentarios, con gusto los compartiremos con todo el equipo para felicitarlos,Esperamos verte muy pronto!

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Emanuel Mendiola Operations Manager on 21 Mar 2023
Muchas gracias por su retraolimentacion Alfred,Es un honor tenerte como huesped y un gusto poder atenderte,Esperamos verte de vuelta muy pronto!

10/10 Excellent

Tomas

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay ! From clean and nice rooms to delicious breakfast. Great staff and amazing location.
Response from Emanuel Mendiola Operations Manager on 27 Jan 2023
Dear Tomas,Thank you so much for taking the time to leave such a wonderful review about your stay at our hotel. We are thrilled to hear that you had an excellent experience and that our staff was friendly and helpful during your stay. Your satisfaction is our top priority and we are delighted to know that we met your expectations. We look forward to welcoming you back as our guest in the future. Thank you again for your kind words.

10/10 Excellent

David

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at this hotel & we have found it to be perfect in every way! Extremely convenient location, great staff, secure parking, very comfortable.
Stayed 1 night in Dec 2022
Response from Emanuel Mendiola Operations Manager on 31 Dec 2022
Hello David!Thank you so much for your feedback. Its great to know that you had a great experience with us,Hope to see you back really soon,Happy new year!

10/10 Excellent

Brenda B.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Excellent Room, beds, bathroom, front desk very kind, nice Christmas decoration (26Dec)... Very good!!!
Stayed 1 night in Dec 2022
Response from Staybridge Saltillo Front Desk on 28 Dec 2022
Muy buena tarde Srta.Brenda, nos da gusto que haya disfrutado su estadía con nosotros, esperemos regrese pronto, estamos para servirle!

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good Breakfast
Stayed 1 night in Dec 2022
Response from Emanuel Mendiola Operations Manager on 26 Dec 2022
Estimado Manuel,Agradezco mcuho el tiempo que te has tomado para regalarnos tu opinión,Compartiremos tus comentarios con el equipo para seguir ofreciendote el mejor servicio.

8/10 Good

Hernan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is located in a new area, with plenty of bars and restaurants,
Response from Emanuel Mendiola Operations Manager on 22 Dec 2022
Estimado Hernan,Nos es muy grato que tu estancia con nosotros haya sido satisfactoria,Estamos trabajando a marchas forzadas para hacer de este hotel una experiencia completamente satisfactoria en todas sus visitas,Esperamos verlo de vuelta muy pronto y Felices fiestas!

10/10 Excellent

Michelle

Stayed 5 nights in Jul 2022

10/10 Excellent

ENA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Emanuel Mendiola Operations Manager on 6 Sept 2022
Hello ENA,Thank you very much for your response,It is our placer to have you here,Hope to see you really soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Front Desk Staff on 3 Aug 2022
Thank you John for your feedback. Hope to see you soon!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service
Stayed 3 nights in Jul 2022
Response from Front Desk Staff on 7 Jul 2022
We're glad you've enjoyed your stay, we hope to see you soon and thank you for choosing us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel!
Overall it is a great hotel. One of my favorite hotels of all time! Comfortable, clean, great for big or small families. You can bbq while you stay. We had been traveling, moving cities and decided to wash. It was great. Outdoors is beautiful and breakfast was great. Only down sides are that it is a bit crowded during breakfast and the onsite basement parking is way too tight
Stayed 1 night in Apr 2022
Response from Emanuel Mendiola Operations Manager. on 29 Jun 2022
Greetings! We appreciate your comments and we´re very glad to know that you had a great stay with us. It is a placer for us serve you, Please come back soon!

10/10 Excellent

ISAAC ENRIQUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cumplió las expectativas
Personal muy amable, habitaciones muy espaciosas y limpias. el desayuno incluido vale la pena.
Stayed 1 night in Jun 2022
Response from Equipo de recepción on 13 Jun 2022
Agradecemos su preferencia y esperamos verle pronto en nuestras instalaciones.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Recepcion on 6 Jun 2022
Gracias por su calificación, lo esperamos pronto en esta su casa

10/10 Excellent

Mucahit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2022
Response from Emanuel Mendiola Operations Manager. on 13 May 2022
Hola Mucahit, Agradecemos mucho tu calificación, esperamos poder recibirte muy pronto.

10/10 Excellent

Brenda B.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Room great, clean, new, confortable beds, great service...will stay here again!
Stayed 1 night in Feb 2022
Response from Emanuel Mendiola Operations Manager. on 16 Feb 2022
Hi! Thank you very much for your time and feedback, it is really useful for us, We really hope to see you back soon. Have a great day,

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very spacious and the beds were super comfortable
Stayed 2 nights in Feb 2022
Response from Emanuel Mendiola Operations Manager. on 14 Feb 2022
Thank you very much for your feedback. It´s our placer to have you here with us, We really hope to see you in your next visit.

8/10 Good

peter

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable but could use some attention
We stayed in a 2 room suite. The room configuration was great but there is no way to lock bedroom doors. There were also some small maintenance/design details like the bottom of the shower curtain is a couple inches above top of tub so water gets all over the floor. Tub spout was very loose so when you pull up on shower diverter it feels like the spout will come off the wall. Also, they could really use a sign lit up at at night at the parking lot entrance for out of towners like us.
Stayed 1 night in Jan 2022
Response from Emanuel Mendiola Operations Manager. on 7 Feb 2022
Hello! First of all, I want to thank you for writting us, your feedback is very useful for us. We are going to fix the details you mentioned to ensure that your experience is completely satisfactory on your next visit. Thank you again for your feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & cozy & excellent location
Anyone visiting this hotel should try their coffee in the business center. NICE!
Stayed 1 night in Dec 2021
Response from Carolina Acosta / Gerente General on 11 Jan 2022
Dear Anonymous, Thank you for your recent visit, i'm glad to read your good comments about your stay!... Hope we can welcome you back very soon!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saltillo Stay
Loved our stay in Saltillo. Fantastic room and breakfast.
Stayed 1 night in Dec 2021
Response from Carolina Acosta / Gerente General on 4 Jan 2022
Gracias por su reciente visita a nuestro Hotel, me alegra saber que ha tenido una excelente experiencia con nosotros, lo esperamos pronto de regreso.