The roulette offer is a big let down, very confusing and not clear, we thought we were booking portaventura hotel and were placed in hotel gold river so from the start very disappointed! I do not feel this hotel is suited for English, it’s for Spanish and french! Very few staff spoke English, no entertainment at all other than a Dora impersonator, very strict rules for the pool with no floats, toys etc allowed, my 12 and 16 yr old very bored. The rooms are very basic, meant to be 4 star??, kitchen area with absolutely nothing in it other than a fridge, no cutlery etc, very cramped and old fashioned decor, in need of repairs in many areas, family of 4 squeezed into small room with very little space for clothes etc, food choices very limited and does not suit English palette either and expensive if buying yourself! Same music played in communal areas for a week, i will not ever book to stay here again! Salou itself is a beautiful place but this hotel is a major disappointment!!