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Reviews of Crossroads Inn And Suites

2.5 out of 5
Crossroads Inn And Suites
1200 S Highway 19, Salem, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 85 out of 159 reviews" "
Rating 8 - Good. 57 out of 159 reviews" "
Rating 6 - Okay. 12 out of 159 reviews" "
Rating 4 - Poor. 3 out of 159 reviews" "
Rating 2 - Terrible. 2 out of 159 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cristy Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. The only negative i had during my stay was the overwhelmingly strong scent of the carpet cleaner used in the hallway. It was so strong it would butn your nose. I did not smell it anywhere else like that. Only my floor.
Stayed 2 nights in Sep 2021

8/10 Good

Karla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, no problems
Stayed 2 nights in Aug 2021

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Tammie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2021

8/10 Good

Dale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, nice staff roomy rooms. The beds were very uncomfortable but they had nice pillows.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Jun 2021

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when coming to Salem. Consistently clean, friendly affordable.
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The morning staff was excellent and very helpful about letting us know we left something behind.
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
I didn't like that the TV's in the room where very small. Also, they didn't have the hot tub working. They didn't list this on their site when I reviewed it. It only stated the fitness room wasn't available. Every time you came by the front desk there was a sign that said back in 10 minutes. The creamers you put in your coffee were old and curdled when putting in the coffee. Towels for swimming pool were small hand towels!!
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility, kept clean. No breakfast due to covid.
Stayed 1 night in Mar 2021

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely maintained hotel
Stayed 2 nights in Feb 2021
Response from TR on 6 Mar 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great 🤗good service good wifi lol and good breakfast
Stayed 2 nights in Feb 2021
Response from TR on 6 Mar 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and customer service was great and felt safe and no worries about my vehicle
Stayed 1 night in Feb 2021
Response from TR on 6 Mar 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room and hotel very clean, staff friendly. Overall experience good but for the price paid I would say that the toilet paper SHOULD NOT thin and scratchy. TV was very tiny for room size. No bottled waters provided n room, not offered.
Stayed 1 night in Dec 2020
Response from TR on 10 Feb 2021
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Shawn, Wichita Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great customer care. Room was very spacious and comfortable.
Stayed 1 night in Nov 2020

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place. Would like to check in earlier.
Stayed 1 night in Oct 2020

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from G.M on 26 Oct 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Burt, Norwalk ia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel appeared to be recently remodeled and looked very nice. The staff was excellent. Due to covid the continental breakfast was only prepackaged items which was understandable, but the real killer was the HARD beds and no soft pillows. Sleeping for me was difficult.
Stayed 4 nights in Oct 2020
Response from NICK on 26 Oct 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Tara, Roeland Park, KS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were too hard. They made my back sore when I got up in the morning. However, the place was super clean & the front desk guy was really nice.
Stayed 2 nights in Oct 2020
Response from NICK on 26 Oct 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

TODD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from NICK on 26 Oct 2020
Dear Peggy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

8/10 Good

Kurt, St. Louis.

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Clean. Well run. Good COVID precautious. Each room as separate a/c but some common air ducts.
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2020
Response from NICK on 26 Oct 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2020
Response from NICK on 26 Oct 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from NICK on 26 Oct 2020
Dear Peggy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and the kids loved the pool. The sraff was friendly. The bed was a lil stiff for our liking
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent the weekend there, was a nice hotel with friendly staff. Overall good experience with our stay.
Stayed 2 nights in Aug 2020

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
This is a great, clean hotel. Really nice -- like an updated Hampton Inn. Top notch. Thankful they have maintained this hotel so close to the rivers I like to fish!
Stayed 1 night in Aug 2020

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Chad, Wenona, Illinois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very Friendly Staff, kiddos enjoyed the pool while the adults enjoyed the patio.
Stayed 2 nights in Jul 2020
Response from Trisha on 31 Jul 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jul 2020
Response from Nick on 31 Jul 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Trisha on 31 Jul 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Iskander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, looks like new, but actually remodeled few years ago. Due to the cover, breakfast was very basic.
Stayed 1 night in Jul 2020
Response from Trisha on 31 Jul 2020
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from Trisha on 31 Jul 2020
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2020

10/10 Excellent

Curt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We had a great stay, the room was clean and the bed was comfortable. Staff was very friendly. I know the COVID made it where you couldn’t serve breakfast so I think the price could of been a little better since you did not serve breakfast. But overall we had a great stay and would stay here again! Would recommend to friends!
Stayed 2 nights in Jul 2020
Response from Trisha on 31 Jul 2020
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
We had a great stay! The room was clean and comfy and the front seat was amazing! Will definitely stay again
Stayed 2 nights in Jul 2020
Response from Trisha on 31 Jul 2020
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

6/10 Okay

Nichole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Unfortunately I feel as if some of this review will be negative due to the effects of COVID although I wish we would have a prior warning. The breakfast was not available as well as the hot tub not in service which was a bit of a bummer. The two ladies we came in contact with were very pleasant. The night of the 4th is July I believe there was a man working and I’m pretty certain he was more interested in lighting off fireworks than manning the front desk that night. The beds were actually so hard that we went home after one night because we just didn’t want to sleep on them again.
Stayed 2 nights in Jul 2020
Response from Nick on 31 Jul 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Because of Covid19 We have to follow rules and regulation of our health department. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

Ross

Travelled with family
Disliked: Staff & service, room comfort
You’ve been warned, watch your card!
Although the hotel itself was good, it is my belief that they took my credit card info and fraudulently sold my info or charged my info. On Monday after staying there over the weekend, my card was charged for $902.65 to pay some mortgage company. I got the charges reversed by my bank, but this is the only place where I showed my card that was out of the ordinary. I don’t have any proof, but this is too much of a coincidence.
Stayed 2 nights in Jun 2020
Response from Nick on 31 Jul 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
This was our first time staying at the hotel. I felt it was clean and rooms seemed updated
Stayed 1 night in Jun 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2020