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Reviews of Red Roof Inn Saginaw - Frankenmuth

2 out of 5
Red Roof Inn Saginaw - Frankenmuth
966 S Outer Dr, Saginaw, MI

Reviews

4.6
Rating 10 - Excellent. 23 out of 283 reviews" "
Rating 8 - Good. 36 out of 283 reviews" "
Rating 6 - Okay. 52 out of 283 reviews" "
Rating 4 - Poor. 62 out of 283 reviews" "
Rating 2 - Terrible. 110 out of 283 reviews" "

4.6/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirtiest Red Roof ever hotel , The bed has stains and dust. No soap no clean sheets
Stayed 1 night in May 2024
Response from Gabrielle RediResponse Specialist on 10 May 2024
Thank you for taking a moment to leave a review, Mohammad. The staff and I at the Red Roof Inn Saginaw - Frankenmuth were disappointed to see your 1/5 score following your stay. You stated that the stained bed, the lack of soap and the other listed issues hindered your stay, which saddens us. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,GabrielleRed Roof ManagementRediResponse Specialist

10/10 Excellent

Sandra

Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on 9 May 2024
Hello Sandra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAGINAW - FRANKENMUTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Calvin

Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on 27 Apr 2024
Dear Calvin, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Saginaw - Frankenmuth. We are sorry you had a less than satisfactory experience, prompting your1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Crystal

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was filthy and disgusting

4/10 Poor

Ashley

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I cleaned my own room. They put me in a room with feces and urine all over bedding and walls. As well as pubic hair all over our towels. I reported it to property receptionist and he wanted to put us in a one bed. I need two bed cause of my children. I told him if he gave me cleaners and gloves I would clean it. So we didnt have to go to a one bed. We wouldnt of all fit in one bed.
Stayed 2 nights in Dec 2023
Response from Olivia RediResponse Specialist on 3 Jan 2024
Hello Ashley, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Saginaw - Frankenmuth. We sincerely appreciate your comments and we're very disappointed you were unhappy with your experience prompting your 2/5 score. You indicated that you were unsatisfied with the overall appearance of the room, hair was all over the towels and all the other concerns that dampened your experience. Please accept our apologies for the impact this had on your stay. Red Roof's goal is to provide clean and comfortable accommodations for all guests and we are truly sorry that this was not achieved with your visit, so your comments will be reviewed by staff in an effort to ensure you experience is not repeated in the future. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Neal

Disliked: Cleanliness, property conditions & facilities
Never stayed at this hotel! We check in and left. This is no longer a hotel! It’s being used as a apartment building! People are hanging out in every corner and doorway. Although we signed a no smoking form. The three rooms we saw all smelled of smoke and to hide the smell it was sprayed with air freshener that I’m allergic too! We paid for a hotel room and left immediately and pay for a second one elsewhere. Please advertise your Apartment building for what it is a place where anything goes!
Stayed 1 night in Dec 2023
Response from Oshane RediResponse Specialist on 31 Dec 2023
Dear Neal, Thank you for taking the time to tell us about your experience at the RED ROOF INN SAGINAW - FRANKENMUTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described, the loitering you highlighted along with the other issues mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Please know that we value you as our guest and appreciate your business.Very truly yours,Red Roof Management

6/10 Okay

Peter

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Oshane RediResponse Specialist on 28 Dec 2023
Hello Peter, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAGINAW - FRANKENMUTH and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Jamilyn

Stayed 1 night in Dec 2023
Response from Kamaria RediResponse Specialist on 19 Dec 2023
Hello Jamilyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAGINAW - FRANKENMUTH and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Deborah

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Liked close access to highway and fast food options. Filthy. Cigarette-ash covered furniture, unswept, shower curtain rod falling off, dirty walls, flooring, safety lock on door broken
Stayed 2 nights in Dec 2023
Response from Kamaria RediResponse Specialist on 11 Dec 2023
Dear Deborah,Thank you for taking the time to tell us about your experience at the RED ROOF INN SAGINAW - FRANKENMUTH. It's great to hear that you found our location to be in close proximity to restaurants and the highway. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the broken safety locks, the lack of cleanliness of the wall and the other issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Weekend Getaway
The stay was just ok... Can't really complain I knew what I was getting myself into before hand but overall it was a nice little getaway
Stayed 2 nights in Dec 2023
Response from Oshane RediResponse Specialist on 6 Dec 2023
Dear Valued Guest, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INNSAGINAW - FRANKENMUTH. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 Terrible

Benjamin Montgomery

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Oshane RediResponse Specialist on 6 Dec 2023
Hello Benjamin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAGINAW - FRANKENMUTH and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property itself clearly was on a limited budget and infrastructure but served it's purpose as a cost affective stay. Unfortunately the owners are working with what they have, at no fault of their own, it's no five star and I would not stay the night with my family at this location. Overall the customer service was very good and the night staff were very patient and helpful working together to make sure I was squared away with my previously made reservation.
Stayed 1 night in Dec 2023
Response from Oshane RediResponse Specialist on 6 Dec 2023
Dear John, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN SAGINAW - FRANKENMUTH regarding the customer service and nice staff. I do apologize for any issues encountered during your stay that hindered your stay. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Erna Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and doesn’t have any smell.
Stayed 2 nights in Nov 2023

2/10 Terrible

Alexander

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on 29 Nov 2023
Hello Alexander,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Saginaw - Frankenmuth and I were disappointed to see your 1/5 score following your stay. It would be a pleasure to hear about what took place throughout your stay and how we can improve on our service, so please consider adding comments to your survey in the future. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Candace

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awful. The first room was filthy, tv remote didnt work. Got another remote, after an hour, still didnt work. Asked for a new room after seeing a bandaid stuck to the side of the dresser and empty candy wrappers and whisky bottle in bedside stand. Next room still had clothes in the bottom drawer, 3rd room had trash in the bedstand drawer and blood on the comforter. Of course we were denied a refund because we booked through expedia. There were cigarette butts, empty liquor bottles, trash, condoms, old furniture and rubber gloves littered outside of the motel everywhere. Dont waste your time or money
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on 28 Nov 2023
Dear Candace, We are disappointed to hear your recent experience at the RED ROOF INN SAGINAW - FRANKENMUTH was less than ideal and did not meet your expectations. The mentioned uncleanliness described is not apart of our standard practices and we sincerely apologize. We appreciate the insights you provided so we can improve. Please know your voice is of tremendous importance to us at Red Roof as we aim towards the betterment of our guests experiences. Thank you for sharing your concerns. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

2/10 Terrible

Chelsea

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend
Refrigerator was disgusting and dirty. Cobwebs everywhere. No-Smoking but the room had an awful cigarette smell. Bathroom was dirty.
Stayed 1 night in Nov 2023
Response from Oshane RediResponse Specialist on 20 Nov 2023
Dear Chelsea, Thank you for taking the time to tell us about your experience at the RED ROOF INN SAGINAW - FRANKENMUTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the foul odor you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
if you just need a place to sleep.
I stayed in the one room at this motel that has a roll in shower for those with ability issues. The bathroom was in bad shape. To get the roll in, the floor was not flat. It had a distinct rise where the edge of the shower floor was made into a ramp. The seat in the shower was industrial, with a metal frame and bars only, no cushion (like the stock pic) or teak wood in between the metal bars. There were no vertical safety bars. There was a patch of black mold on the bottom of the wall. The door needed to be replaced because it had a hole on the bottom where someone kicked it repeatedly. The walls and ceiling were thin. I heard my neighbors actions and when the room above me took a bath and a shower. There was a cigarette burn on the bedcover. There was an office chair, but no desk area, so I ate on the bed or from the dresser. Very awkward. I stayed for 2 nights bet was not offered cleaning/towel service. The bed was comfortable, and the toilet was correct with a high seat. (I have used some with a low seat even for an ability room).
Stayed 2 nights in Nov 2023
Response from Chevanese RediResponse Specialist on 17 Nov 2023
Dear Valued Guest,Thank you for providing us with details about your stay at the Red Roof Inn Saginaw - Frankenmuth. I am happy to hear that the bed was comfortable and you were pleased with the toilet. However, I was saddened to read that the ADA Accessible bathroom fell short of your expectations. You also indicated that you were unsatisfied with the possible mold on the bottom of the wall, along with the other listed hindrances. I sincerely apologize for your experience. To prevent this from happening again, management has been made aware of your comments.Thank you again for sharing your review. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

2/10 Terrible

BRITTNEY

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay
We walked into the room and immediately booked a new one somewhere else. It was gross and smelled so bad of cigarette smoke we couldn’t stay.
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on 8 Nov 2023
Dear Brittney, Thank you for taking the time to tell us about your experience at the RED ROOF INN SAGINAW - FRANKENMUTH. I am sorry that your experience was less than ideal due to the unpleasant smell o cigarette smoke in the room you received. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 Poor

Samantha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room i got had dried blood on the bedsheets!! And the 2nd room i got was completely dirty and had a sticky mess from alcohol by the bedside table.. i was very uncomfortable but had nowhere else to go.. will not be back.
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on 6 Nov 2023
Thank you for taking time to do our guest review Samantha. We appreciate all feedback as they aid in our improvement here at the RED ROOF INN SAGINAW - FRANKENMUTH. I am sorry that we did not live up to your expectations. You indicated the sheets were unclean, so was the room along with other concerns. Thank you so much for the insights you provided. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously work on our services and make our guest experiences better.Thank you for sharing your concerns and I wish you all the best in your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Barb

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls and bedspread was filthy. The sink was backed up and didn’t drain. The room smelled like stale cigars. The baseboards were laying on the floor. There was no toilet tissue. The toilet seat was not attached, it was broken and just sitting on the toilet. No smoke or fire alarm. No working TV. The frig worked but was far too dirty to use.
Stayed 2 nights in Oct 2023
Response from Devorine Red Roof Management on 10 Oct 2023
Thank you for providing us with details about your stay at our Red Roof Inn Saginaw - Frankenmuth location, Barb. I was disheartened to read that the walls and bedspread was filthy, the sink was backed up and didn’t drain, the room smelled like stale cigars amongst other issues that hindered your positive experience. Please accept our apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. I am sharing your feedback with the management team to ensure that your concerns are addressed. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Dalton

Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on 3 Oct 2023
Dear Dalton, Thank you for your feedback following your experience with us at the RED ROOF INN SAGINAW - FRANKENMUTH. In response to any hindrances faced, we sincerely apologize for the less than ideal experience. In the future, please consider adding detailed comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, feedback from our guest is always welcome as we strive to improve. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Heidi

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms very dirty air conditioner inside room black, not in great location and it’s very shady people coming and going. Walls had black stuff on walls and room was just cleaned. Check in was 2-3pm and at 310 was told at least another hour went to a different place!
Stayed 1 night in Sep 2023
Response from Carla Red Roof Management on 18 Sept 2023
Dear Heidi,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Saginaw - Frankenmuth. I was saddened to read that your stay fell short of your expectation due to the situation you described regarding the uncleanliness of the room, the location was not to to your liking and the other concerns you listed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Linda

Disliked: Cleanliness, property conditions & facilities, room comfort
Sketchy
Right away felt uncomfortable very run down sketchy area not very clean. Was only in my room for 20 min after booking for 2 nights and was not able to get a refund. I do not recommend this hotel
Stayed 2 nights in Sep 2023
Response from Sharma RediResponse Specialist on 27 Oct 2023
Thank you, Linda, for telling us about your recent stay at the RED ROOF INN SAGINAW - FRANKENMUTH you indicated that you felt uncomfortable, and the area and cleanliness of our hotel dampened your experience. Please accept our apologies for the impact these issues had on your stay. At Red Roof, it is our primary aim to give you a clean and comfortable experience and it is disheartening to hear that this was not the impression we left you with. As it relates to a refund, please feel free to reach out to your original booking source for further information.We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Good

William

Liked: Cleanliness, staff & service
The building is in need of some renovations and repairs.
Stayed 4 nights in Sep 2023
Response from Devorine RediResponse Specialist on 12 Sept 2023
Thank your sharing your feedback, William. I am delighted we earned your 4/5 rating. However, I see your concern regarding the building needing some renovations and repairs. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Saginaw - Frankenmuth. We hope to see you again soon.Sincerely,Devorine RediResponse Specialist

10/10 Excellent

Tabbatha

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Accommodations
Stayed 2 nights in Aug 2023
Response from Dannielle Rediresponse Specialist on 31 Aug 2023
Dear Tabbatha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - WARREN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our accommodations. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
Price & location
Stayed 1 night in Aug 2023
Response from Tianna RediResponse Specialist on 30 Aug 2023
Hello Michael,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Saginaw - Frankenmuth. It's good to read that you were pleased with the convenience and the affordability of our location, resulting in your 4/5 score. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 Poor

Richard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were very accommodating. Lots of dust in the room on lamps, etc. Garbage and empty bottles under the bed. Lots of " 5 minute " traffic in parking lot during the night. Coffee maker could not be used due to missing parts and no supplies. Bathroom not in good shape as it could use a big update.
Stayed 1 night in Aug 2023
Response from Tianna RediResponse Specialist on 28 Aug 2023
Hello Richard, Thank you for sharing your experience at the Red Roof Inn Saginaw - Frankenmuth. It's great to read that you were pleased with the hospitality of our staff. Please accept our apologies for the uncleanliness of the room and the upkeep of the bathroom. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Tianna RediResponse Specialist

2/10 Terrible

Robin

Travelled with family
This was the worst hotel I’ve ever checked into the room was so dirty and nasty, and had the most horrible smell stuff was still in the refrigerator, then look like the room had been clean . I would never recommend this hotel to anyone and they won’t give you a refund.
Stayed 1 night in Aug 2023
Response from Oniel Rediresponse Specialist on 20 Aug 2023
Hi Robin,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Saginaw - Frankenmuth. Please accept our most sincere apologies for the concerns you described regarding the room's cleanliness and the displeasing smell it had. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

2/10 Terrible

peter, Draper

Disliked: Cleanliness, amenities, property conditions & facilities
Fairly clean. Maintenance was neglected. Mold. Painting. Not a nice place.
Stayed 1 night in Aug 2023

10/10 Excellent

Mary Lou

Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on 31 Aug 2023
Hello Mary,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAGINAW - FRANKENMUTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,DannielleRed Roof Management

2/10 Terrible

Lori

Stayed 1 night in Aug 2023
Response from Tianna RediResponse Specialist on 30 Aug 2023
Hello Lori,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Saginaw - Frankenmuth and I were disappointed to see your 1/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Anthony

Stayed 1 night in Aug 2023
Response from Oniel Rediresponse Specialist on 26 Aug 2023
Hi Anthony,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Saginaw - Frankenmuth. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next tripSincerely,OnielRediresponse Specialist

10/10 Excellent

Donny

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goid pricing, easily accomadated my needs.
Stayed 1 night in Jul 2023
Response from Recordo Rediresponse Specialist on 3 Aug 2023
Hello Donny,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SAGINAW - FRANKENMUTH. It's wonderful to hear that your experience with us met your needs, especially our affordable rates. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Recordo Rediresponse Specialist

2/10 Terrible

samantha

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
the beds where stained, the door nob didn’t work, the lock on the door was smashed in. people where smoking cover eyes inside their rooms, they’re where bandaids, pieces of bread, ashes in the drawers. the pillows where stained, the wifi doesn’t work.
Stayed 2 nights in Jul 2023
Response from Sharma RediResponse Specialist on 24 Jul 2023
Dear Samantha,Thank you for taking the time to tell us about your experience at the RED ROOF INN SAGINAW - FRANKENMUTH. I am sorry that your experience did not meet your expectations due to the stained beds you mentioned, broken door knob, the conditions of the door lock you described, and the other highlighted issues. I have shared your comments with management to address your concerns. In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Tracie, Akron

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We tried 3 different rooms. They were dirty, had lighting issues and soiled bed linens.
Stayed 1 night in Jul 2023

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a sh*t hole!
This place is a dirty disgusting sh*t hole! The owner argued with us about check in time although it was printed on our reservation. Got to the room and there was a 1/2 eaten sandwich in the refrigerator, diapers in one of the drawers of the dresser and the microwave was caked with food and moldy. The floors were sticky and there was still hair stuck to the toilet seat. After complaining they advised that the hotel was 40 years old and that the room had been cleaned. They moved us to a different room and it was a little better but the sheets and blankets had stains and the floor was still gross. The lawn and parking lot were full of trash and looks like they haven't cut the grass in months. My boyfriend was afraid for me to take my dog out by myself. We cut our trip short and drove home never to return. PS they also rent to people by the week so every time you walk outside they are all staring at you and you have to walk through a cloud of smoke on the stairs as they enjoy sitting there. This is the most disgusting place I have ever stayed in my well traveled life.
Stayed 2 nights in Jul 2023
Response from LaTunde Murrant. Rewards Specialist on 20 Jul 2023
Dear Diana,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SAGINAW - FRANKENMUTH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with upkeep of the property, the sheets and blankets had stains and all the other concerns mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Please accept our apologies. We will take your comments into consideration to make changes to improve our customer experience. We wish you all the best in your future travels.Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Lacey

Stayed 2 nights in Jul 2023
Response from Carla Red Roof Management on 19 Jul 2023
Hello Lacey, Thank you for taking a moment to complete our survey. At the Red Roof Inn Saginaw - Frankenmuth we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Nohemi, grand rapids

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service from the lobby staff
Stayed 1 night in Jul 2023
Response from Devorine RediResponse Specialist on 5 Jul 2023
I appreciate your comments regarding your recent stay at the Red Roof Inn Saginaw - Frankenmuth, Nohemi. I am thrilled that you were pleased with our lobby staff and their service. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Delvon

Disliked: Cleanliness, property conditions & facilities
Noticed Bed bugs were definitely in my bed.
Stayed 1 night in Jun 2023
Response from Sharma RediResponse Specialist on 4 Jul 2023
Hello Delvon,I appreciate you sharing your feedback following your stay at the RED ROOF INN SAGINAW - FRANKENMUTH. I was saddened to hear that your stay fell short of your expectations due to the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.In the future, should you stay with us again, feel free to contact the front desk in real time to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concern and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 Good

WILLIAM, fort wayne

Disliked: Property conditions & facilities
I felt unsafe.
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The light over the bathroom sink didn’t work. The bath tub was very slippery….afraid was going to fall. No coffee brewer in the room. Mirror was dirty. Blow drier was sticky. There were baby diapers in the drawer along with a tube of tooth
Stayed 1 night in Jun 2023
Response from Toni-Ann RediResponse Specialist on 21 Jun 2023
Dear Valued Guest, Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 2/5 score. We’re sorry that we let you down. The issues you brought to our attention regarding a broken light, no coffee, uncleaned mirror/dryer and the tub being slippery are truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

2/10 Terrible

Johnnie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This red roof inn was very disappointing, there was hair all over the inside of the shower. There was a spot for a fridge but there was no fridge. And out of all things not one trash can in the room.
Stayed 2 nights in Apr 2023

2/10 Terrible

Keven

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Drug dealing happening all day & night. Mini fridge & shower/bathroom were filthy. Room had ants in it. Staff was unhelpful. Said they couldnt switch us rooms due to expedias policys. Also had bites on my ankles the next day. Still praying it wasnt bed bugs!
Stayed 2 nights in Apr 2023
Response from Kamaria RediResponse Specialist on 15 Apr 2023
Dear Keven,I appreciate you sharing your feedback following your stay at the RED ROOF INN SAGINAW FRANKENMUTH. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Kamaria RediResponse Specialist

2/10 Terrible

Kulwinder

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It was leaking under sink and roaches were in the room.worst place.
Stayed 1 night in Apr 2023
Response from Kamaria RediResponse Specialist on 13 Apr 2023
Dear Kulwinder,I appreciate you sharing your feedback following your stay at the RED ROOF INN SAGINAW - FRANKENMUTH. I was saddened to read that your stay fell short of your expectations due to roaches and the other issue you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Kamaria RediResponse Specialist

2/10 Terrible

Michelle

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just stay elsewhere
Would not recommend this property. Attendant at desk could not find my reservation upon arrival. He said "you should not use third party to book. You come here and we will give you better deal". He wouldn't give me a room unless I paid $39 (I paid, we were exhausted). I figured maybe there was a lag in this property getting the notification I had booked. I gave it until checkout time. At checkout, a different attendant did not even recognize what room I stayed in (221). The room card was a Quality Inn card that I was given and yes it worked. I asked him if he received my hotels.com reservation and he said "no". I showed him how I was charged twice for this room but he did not believe me. The room was very dirty and even though non smoking, very much reeked of cigarette smoke. Stains everywhere but you get what you pay for. When I got home, I had to call Hotels.com to rectify this situation since the property itself would not acknowledge that I was charged twice for this crummy room. Hotels.com called the property and the property tried denying me a refund. Kudos to Hotels.com for advocating for the customer and getting my refund in the end.
Stayed 1 night in Mar 2023

8/10 Good

Ramona

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff was wonderful and tried to be so helpful and friendly. In fairness they wanted to move me to another room I stayed ,but my room neede more extensive cleaning. I was to sickly to notice or clean myself.
Stayed 1 night in Feb 2023
Response from Adraine RediResponse Specialist on 28 Feb 2023
Dear Ramona, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Saginaw - Frankenmuth. I am happy you found our staff to be wonderful, helpful and friendly. Please accept our apologies for the lack of cleanliness in the room. The staff and I appreciate your comments, as it will only help us to improve.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Adraine RediResponse Specialist

2/10 Terrible

Joshua

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the fact the floors were sticky, bathtub appeared to have mold in it, trash left everywhere from previous guests such as condom wrappers, or that the refrigerator had food gunk on it.
Stayed 1 night in Dec 2022
Response from Devorine RediResponse Specialist on 12 Dec 2022
Dear Joshua,We appreciate you taking the time to write a review of your stay with us at the Red Roof Inn Saginaw - Frankenmuth. The situation you described regarding the lack of cleanliness in the bathroom is disheartening, and we sincerely apologize for your experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. The staff and I appreciate your comments, as it will only help us to improve the quality of our service. We would love to have another opportunity to provide you with an even better experience the next time you're in town.Sincerely,Devorine RediResponse Specialist

4/10 Poor

Ruxandra

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness is an issue. The floor in the rooms were dirty and dead bugs visible on the floor. Bathroom looked like it was not cleaned at all with hair from the previous occupant. Only one clean towel, the other was dirty. Bed sheets looked like they were used already. Expectations were not high, but would have at least liked it to be clean.
Response from Adraine RediResponse Specialist on 30 Nov 2022
Thank you for taking the time to tell us about your experience at the RED ROOF INN SAGINAW - FRANKENMUTH, Ruxandra. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the dead bug in your room, unclean floor, bathroom and the other concerns you highlighted. Please know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services. I will certainly bring this to the property’s attention in an effort to address your concern and to provide necessary coaching opportunities moving forward.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,

8/10 Good

Rocco Phillip

Stayed 1 night in Nov 2022
Response from Tianna (RediResponse Specialist) on 29 Nov 2022
Hello Rocco Phillip,Thank you for taking a moment to complete our survey. Myself and the staff at theRED ROOF INN SAGINAW - FRANKENMUTH appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,

2/10 Terrible

Susan M

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom door wouldn't close,all banged up, no handle on microwave,no garbage cans in room, and floor was filthy. Overall needs alot of upkeep. Won't stay again.
Stayed 1 night in Nov 2022
Response from Tianna (Rediresponse Specialist) on 4 Nov 2022
Thank you for the feedback about your stay at our hotel, Susan. I am sorry that your experience did not meet your expectations. I was disheartened to see your stay resulted in a 1/5 score. Please accept our apologies for the situation you described. We strive to provide guests with all the comforts of home, so I am disappointed to see that you had a less than ideal experience.To prevent this from happening again, my team has been made aware of your comments. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,