Hotel Keluarga di Rusutsu

"服務態度極佳，飯店位置距離滑雪纜車最近十分方便"

"This property is gorgeous , the staff and services are premium. The food is delicious. The surrounding is beautiful and amazing. If you have a car, I strongly recommend it. I like everything except the earlier afternoon shuttle service. The hotel provides free shuttle service to nearby ski resort Annupuri. It has 7:30, 8:30am shuttle to Annupuri, and 3pm pick up from Annupuri. The only way to get back to hotel is by taxi if you missed the 3pm shuttle; however, taxi is hard to find overall. If...

"Physical facilities are excellent but I find soft skills of staff somewhat average, maybe because of labour shortage. Still, customers are paying a premium for an experience which is below expectations "

"It is a bit loud in the pod but expected, use ear plugs and it’s no problem"

"My family had an enjoyable time here!"

"很好。大堂有點歷史，但所有設計有更新。大浴場很舒適。"

"Le petit dejeuner japonais a été le meilleur de notre séjour au Japon. La vue sur le lac est superbe et les onsen très agréables. Les Yukatas prêtés sont confortables."

"Hide (owner) is such a kind and compassionate person. On arrival he gave us fruit and there were many snacks provided in the rooms. Many of the other days he would give us more fruit and then a lovely gift when we left. Every day he was so helpful in removing all the snow from our vehicle before we left for the ski fields. Hide is what makes this hotel such a pleasant place to stay. Thanks Hide, we loved staying with you!"