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Reviews of The Tunbridge Wells Hotel

3.5 out of 5
The Tunbridge Wells Hotel
58 The Pantiles, Royal Tunbridge Wells, England

Reviews

8.4

Very good

Rating 10 - Excellent. 94 out of 200 reviews" "
Rating 8 - Good. 66 out of 200 reviews" "
Rating 6 - Okay. 24 out of 200 reviews" "
Rating 4 - Poor. 14 out of 200 reviews" "
Rating 2 - Terrible. 2 out of 200 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lesley

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a brilliant stay. The hotel is quirky and comfortable. The best thing, however, has to be the staff. Really lovely.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sophie-Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely!
Stayed 2 nights in Mar 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Steven

Stayed 1 night in Dec 2023

8/10 Good

Mikki

Liked: Cleanliness, staff & service, property conditions & facilities
Interesting Victorian character and style; quality fixtures and fittings. Suggestion; more grips by bath and some stairways for elderly guests. Staff very obliging.
Stayed 1 night in Dec 2023

10/10 Excellent

Nivenka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and parking. Helpful and friendly staff. Beautiful hotel in great surroundings with access to restaurants, pubs and shopping.
Stayed 1 night in Dec 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Went for an evening at the Grey Lady. Super convenient
Stayed 1 night in Dec 2023

6/10 Okay

JACKIE

Liked: Staff & service, amenities
Quaint and querky. A maze of staircases to get to higher numbered rooms. Interesting. Website could benefit from including breakfast and parking options. Single room a tad cramped but warm and the window could be opened. Staff very accommodating and decor creative, appealed to me.
Stayed 1 night in Nov 2023

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming hotel right on the Pantiles
Stayed 1 night in Nov 2023

10/10 Excellent

George

Stayed 1 night in Nov 2023

10/10 Excellent

Maximilian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in ideal location staff were excellent.
Stayed 1 night in Oct 2023

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
In the Pantiles so within easy reach of shops and cafes. Nice room and good food.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice cost hotel in bustling street
Stayed 1 night in Sep 2023

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint well maintained with excellent service from friendly staff. The bathroom was clean and the decor good. I f I have one criticism it is that there was insufficient light in the room.
Stayed 1 night in Sep 2023

10/10 Excellent

kyle

Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Liked: Staff & service
The Pantiles is lovely. The hotel itself is fine -clean, helpful staff etc just very expensive for what it is. It’s marketed as an upmarket hotel which it isn’t really. It’s fine but there are much nicer hotels in TW for similar or cheaper prices
Stayed 5 nights in Aug 2023

8/10 Good

Ashley

Business traveller
Liked: Staff & service, amenities
There was no hot water to the basin.
Stayed 1 night in Aug 2023

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Very big comfortable bed. A choice of shower or bath. Incredible food Great location. Could do with a full length mirror in the bedroom Lots to see and do in the area
Stayed 3 nights in Jul 2023

8/10 Good

Martyn

Stayed 1 night in Jul 2023

10/10 Excellent

Rozina

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and lovely staff. nice breakfast options available. the hotel is old and therefore a little creaky but well furnished and it's a very reasonable price and in a great location.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, well looked after, would definitely stay here again. Only negative is no air conditioning in our room just a small fan so it was pretty warm!!
Stayed 1 night in Jul 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023

10/10 Excellent

Judith

Stayed 1 night in Jul 2023

4/10 Poor

Narinder

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed there for a wedding, the hotel was really handy and service and food were excellent. The rooms were incredibly warm, but in fairness the outside temperature was 25 degrees!
Stayed 2 nights in Jun 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
It was such an exceptionally wonderful stay, I will most definitely be back :)!
Stayed 3 nights in Jun 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, good value
Couldn't recommend this hotel enough - my room was very comfortable with a huge bed! The bathroom was lovely with a great shower and was spotlessly clean. The pipes do make a lot of noise and the floor is quite wonky but I thought it added to the charm! Everyone was very friendly, and check-in and check-out very speedy. No lift, so if you dont like stairs, request a room on the lower floors.
Stayed 2 nights in Jun 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Not value for money
Hotel was ‘fine’ for one night. The customer service was patchy. While they were efficient, it came at the cost of being friendly or welcoming, which was severely lacking at the hotel. The staff did respond to asks for a charger and a food delivery but they seemed rushed and busy with trying to run the restaurant and then also manage guest services. The rooms were also patchy, they were clean however the fitted sheet on the bed was ripped, the bed was hard and lumpy and the bath/shower was not practical. The water temperature would fluctuate between cold and scolding hot when in use, and was actually unsafe for my child. The bathroom products were basic and cheap. Unfortunately the breakfast was also disappointing and served with chipped crockery. The food looked great however taste did not match up to it. The staff did refund two of the items, though ignored us and were dismissive after we mentioned the crockery being cracked and quality of the meal. It can be very noisy, with some of the rooms also face a very busy road which is constant all night with the window open and the walls are so thin that you can hear conversations word-for-word at midnight when other guests return to their room. We paid 180 for a double room with no breakfast included which I don’t think represented value for the area.
Stayed 1 night in Jun 2023

8/10 Good

Ian

Stayed 1 night in May 2023

4/10 Poor

Catrina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

B R

Stayed 2 nights in Apr 2023

8/10 Good

Chris

Stayed 1 night in Apr 2023

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enchanting place to stay, amazing customer service, and a wonderful breakfast. Would like to stay again!

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Lovely hotel, beautiful room, tasty food and very friendly staff
Stayed 1 night in Mar 2023

10/10 Excellent

Steve

Stayed 1 night in Mar 2023

6/10 Okay

Tracy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Awful
Absolutely awful. The room was smaller than my box room, tiny! The bathroom had no door, no breakfast available and the evening meal was a microwave meal. Absolute disgrace.
Stayed 1 night in Mar 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

robert

Liked: Cleanliness, staff & service
Nice hotel. Shower wasnt hot even on full. Room was nice. Like the colour scheme.
Stayed 1 night in Dec 2022

10/10 Excellent

Kerry

Stayed 2 nights in Nov 2022

10/10 Excellent

Jan

Stayed 1 night in Nov 2022

10/10 Excellent

Robert

10/10 Excellent

Shelley

Stayed 1 night in Oct 2022

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not disgusted in Tunbridge Wells
Standing in the beautiful Pantiles the Tunbridge Wells Hotel has changed beyond recognition since I drank there when it was The Swan back in the day. Fantastic staff and whilst my single room was small it had everything I needed. 5 minute walk from the station it’s a perfect place to stay when exploring TW
Stayed 1 night in Oct 2022

8/10 Good

Rene

Liked: Cleanliness, staff & service
Fair price for a TW hotel
Lady at reception was friendly & helpful There is no lift and room was on 5 th floor! No on site parking, offsite = £10 a night Both sink taps gave hot water ? The bottles of shampoo, shower gel etc were all empty. The actual room was ok and included coffee machine, bottle of water etc
Stayed 1 night in Oct 2022

10/10 Excellent

Susan

Stayed 2 nights in Sep 2022

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel was very good, food excellent as were the very friendly and efficient staff. However we were located on the 4th floor which was a bit of a struggle with luggage and if you have mobility issues.
Stayed 2 nights in Jul 2022

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Really helpful staff, nice location, great food all in all nice stay
Stayed 1 night in Aug 2022

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel. Room was fine but it was really hard to sleep with the fire alarm flashing constantly on the ceiling!
Stayed 1 night in Aug 2022