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Reviews of One Warwick Park Hotel

4 out of 5
One Warwick Park Hotel
1 Warwick Park, Royal Tunbridge Wells, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 232 out of 334 reviews" "
Rating 8 - Good. 80 out of 334 reviews" "
Rating 6 - Okay. 15 out of 334 reviews" "
Rating 4 - Poor. 4 out of 334 reviews" "
Rating 2 - Terrible. 3 out of 334 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and very relaxed stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

David, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, comfortable hotel. Great staff and great food.
Stayed 1 night in Apr 2024

10/10 Excellent

Phill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Joe

Liked: Cleanliness, property conditions & facilities
The property was lovely. We really enjoyed our stay. Our only concern was the staff at the restaurant. Slow service and lack of communication. They were pleasant and polite but seemed disorganised.
Stayed 1 night in Mar 2024

8/10 Good

Annette

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was very comfortable, and clean. The hot drinks tray was well stocked. The bathroom was good, but the water temperature was cool despite allowing it to run for ages. So the shower was a bracing experience. The breakfast was disappointing- bacon was minimal and chewy, and the cafetière coffee was bitter. The reception staff were friendly, and allowed an early check In, and reallocated rooms so that we had 2 rooms that were closer together. I would definitely stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Ethan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and modern.
Stayed 1 night in Dec 2023

10/10 Excellent

Tracy

Travelled with family
Liked: Amenities
A wonderful stay in a very clean, modern & welcoming hotel. The reception staff are super-polite and efficient and the room is spacious & very clean & comfortable. We stayed in the main reception building (there are apparently 3 buildings?!). Beds are incredibly comfortable & the location of the hotel to all the town has to offer is great. Would definitely return.
Stayed 1 night in Jan 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely room, comfortable bed, very tasty breakfast, would definately stay again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 3 nights in Jan 2024

8/10 Good

Sadie

Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Quiet high quality hotel. V good location.
Stayed 2 nights in Dec 2023

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great
Stayed 1 night in Dec 2023

8/10 Good

MISS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy 70th Birthday stay
Hotel was extremely accommodating and made the stay very special for my mums 70th birthday treat.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at the Warwick Park Hotel
Excellent service all round no problem with our stay. I would only say the bathroom! All being nice and modern is not so good for the elderly. Stepping in and out of the bath can be trial. We did find a step I believe which was in the wardrobe and that was after we used bath/shower.
Stayed 1 night in Dec 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel with warm and helpful reception staff. Parking is limited but plenty of free parking within 10 minutes walk (on-street parking). Didn't dine in so cannot comment on this but restaurant looked good.
Stayed 2 nights in Nov 2023

2/10 Terrible

Vanessa

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Check in excellent and the room was lovely. However, we wanted a drink and room service at 9.45 pm on a Saturday night - not a problem one would expect at a 4* hotel - well it was - the bar was closed, the kitchen was closed - the only member of staff in the place was a new night porter who didn't even know how to pour a pint. Sorry - but I find that completely unacceptable for a 4* hotel not to be able to provide a basic service to paying guests. It may have said closing times somewhere in the small print - it certainly was not on the room amenities booklet that I could see. What a shame - the location, initial check-in, room and value for money all great - but I will not be returning. Contrast that with the lovely lady who checked us in and organised us a coffee, even tho' breakfast had finished.
Stayed 1 night in Nov 2023

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Mrs Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
lovey hotel
Really lovely hotel, good location, perfect rooms and a great atmosphere. For me personally the pillows were very uncomfortable and i had an awful nights sleep so take your own but other than that we would definitely return.
Stayed 1 night in Nov 2023

10/10 Excellent

Sue

Stayed 1 night in Nov 2023

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars…. Excellent
From the time we arrived, when the receptionist ran out into the rain to help us in with our bags, to the time we left, every single person we came across was friendly and helpful. The room was excellent. Plenty of space and good quality fittings. Good choice of teas in the room. The food in the restaurant was very good. The only downside was the lack of parking. There is free parking 10 minutes walk uphill. This probably wouldn’t suit a lot of people. But we would still recommend the hotel, and would definitely go back ourselves.
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended!
Fantastic!! Staff couldn’t be more helpful. Perfectly located, nice decor and comfortable room.
Stayed 1 night in Oct 2023

10/10 Excellent

Izabela

Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Johanna

Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay - excellent check in ( very friendly girl at the check in). Stayed in the Junior Suite - it was very large, very clean, styled very very nicely. Really great location ( walked aprox 8 min from train station, with full luggage with no issues). Close to great resturants and some bars with some shopping. Really enjoyed the stay.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Warwick Park Hotel. (On a busy weekend)
Everyone was unfailingly pleasant, friendly & helpful. There was a room mix up - which was dealt with calmly and efficiently. Issues never felt rushed or hidden, just addressed & resolved (which is unusual & impressive). The hotel was spotlessly clean all areas and rooms. If I had any remotely negative comment - it would be that it was around 13:00 & the bar was unmanned ... but that probably says more about the people meeting me than the hotel. Will stay again.
Stayed 1 night in Oct 2023

6/10 Okay

Anna

Travelled with partner
Disliked: Staff & service
I arrived at this hotel and was met by one person in reception who told me I didn't have a reservation. I showed this person my booking through a third party and had to wait 20 minutes as she tried to work out how to use the computer. After all this time, despite having paid for my hotel room in full, I was asked for my credit card so the room amount could be “held” on my card. I have stayed at this hotel before when they insisted on this “hold” on my card and was furious to find that not only had I already paid for my room in full before arriving, the hotel took an additional full payment from my card which took 14 days to be released back into my account. On this occasion I told the receptionist the prior circumstances and refused a “hold” on my credit card. I understand that other prior guests may have not been honest with regard to additional services being ordered to their room; but surely a better stance would be to refuse room service if a client didn’t wish to put a “hold” on their credit card. In total I spent 35 minutes in reception waiting to check in with a member of staff who had no clue what they were doing and further had to argue about extra “holding” charges being applied. In the circumstances, I will never stay at this hotel ever again. It’s not a nice feeling to arrive somewhere and be immediately viewed as untrustworthy. I have stayed up the road at Hotel du Vin who do not operate a deposit system and will, in future, stay with them instead.
Stayed 1 night in Sep 2023

10/10 Excellent

Louise

Stayed 1 night in Sep 2023

10/10 Excellent

Pearl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with all mod cons. Cery luxurious. Thank you for a wonderful stay
Stayed 3 nights in Sep 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Very nice hotel, easy check in, nice meet and greet, happy with standard of room, nice breakfast, very good location.
Stayed 1 night in Sep 2023

10/10 Excellent

Bridgett

Stayed 1 night in Sep 2023

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
This is one of the most comfortable rooms qe have stayed in. We stayed during a bery hot spell a d slept soundly do to a very effective and quiet air con and kication. The location is 1 minute from Pantiles and independent shops and restaurants. Exceptional.
Stayed 3 nights in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Stayed 1 night in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flights into LHRW delayed .. late check-in very good
Stayed 1 night in Sep 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Very nice boutique hotel ideally situated within 5/10 min walk to the pantiles Staff friendly & room was lovely
Stayed 1 night in Aug 2023

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was great, But breakfast was not good as we had to wait 10 mins for bacon & fried eggs, Parking is a problem trying to find a spot close to the Hotel.
Stayed 2 nights in Aug 2023

10/10 Excellent

Rhona

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally-located, quiet, attractive and well-appointed hotel with many conveniences. Staff generously upgraded the room when there was a problem with the facilities in the one initially assigned; this prompt attention to guests’ needs was greatly appreciated.
Stayed 2 nights in Aug 2023

8/10 Good

Mark

Stayed 1 night in Aug 2023

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Julie

Stayed 1 night in Aug 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent condition. Great location.
Stayed 1 night in Aug 2023

6/10 Okay

Derek

Stayed 1 night in Jul 2023

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Tony

Stayed 1 night in Jul 2023

6/10 Okay

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
A let down
Room and hotel generally were good but let down by 2 things ... no prior warning that parking had to be booked in advance meaning we had to use a public car park 500m away,.....plus an extremely annoying small light in the bedroom ceiling which was presumably part of the fire security system, which flickered very noticably all night ...not good ! Apart from these issues it was a comfortable stay and nice breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023