Mercure Tunbridge Wells Hotel

Property class: 4

Choose dates to view prices

Located close to Dunorlan Park and Pantiles, Mercure Tunbridge Wells Hotel provides a garden, a hair salon and dry cleaning/laundry services. The on-site international cuisine restaurant, The Mallows, offers breakfast, dinner and children's meals. Free in-room WiFi is available to all guests, along with a bar and a 24-hour business centre.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services
The current price is RM303
RM364 total
includes taxes & fees
22 Nov - 23 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 Double Bed

A hotel room with a large bed, a wooden headboard, a nightstand with a lamp, a desk with a mirror, and a chair.

Superior Room, 1 Double Bed

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed

A hotel room with a large bed, two pillows, a nightstand, a lamp, a chair, a window with curtains, and a patterned wallpaper.

Classic Room, 1 Double Bed

8.6 out of 10
Excellent
(56 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds (Classic)

A hotel room with two beds, a desk with a laptop, a chair, a lamp, and a window with curtains.

Family Room, Multiple Beds (Classic)

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Classic Room, 2 Single Beds

A hotel room with two beds, a desk with a laptop, a chair, a lamp, and a window with curtains.

Classic Room, 2 Single Beds

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Room, 1 Double Bed

A hotel room with a large bed, a wooden headboard, a nightstand with a lamp, a desk with a mirror, and a chair.

Privilege, Room, 1 Double Bed

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
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About the area

Located in Royal Tunbridge Wells, Mercure Tunbridge Wells Hotel is near a train station. Tonbridge Castle and Penshurst Place and Gardens are notable landmarks, and some of the area's popular attractions include Hop Farm Family Park and Bedgebury National Pinetum and Forest. Dunorlan Park and Pantiles are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Royal Tunbridge Wells travel guide
Map
8 Tunbridge Road, Pembury, Royal Tunbridge Wells, England, TN2 4QL

What's nearby

  • A sign with the text "THE PANTILES" and a description of its history.
    Pantiles
    8 min drive - 5.2 km
  • A historic stone castle with a moat, surrounded by traditional houses.
    Hever Castle and Gardens
    30 min drive - 24.8 km
  • BowlPlex Tunbridge Wells
    6 min drive - 3.4 km
  • Bewl Water
    14 min drive - 13.6 km
  • Bedgebury National Pinetum and Forest
    18 min drive - 17.9 km

Getting around

  • Maidstone Beltring Station
    9 min drive
  • Gatwick Airport (LGW)
    48 min drive

Restaurants

  • Costa Coffee
    3 min drive
  • Pierre Lotti Cafe
    5 min drive
  • Greggs
    3 min drive
  • Burger King
    3 min drive
  • The Bagel Bistro
    5 min drive

About this property

Mercure Tunbridge Wells Hotel

  • Upscale hotel near Pantiles
  • Located close to Dunorlan Park, Mercure Tunbridge Wells Hotel provides a garden, a hair salon and dry cleaning/laundry services. The on-site international cuisine restaurant, The Mallows, offers breakfast, dinner and children's meals. Free in-room WiFi is available to all guests, along with a bar and a 24-hour business centre.
  • You'll also enjoy perks such as:
    • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
    • Multilingual staff, a 24-hour front desk and free newspapers
    • 8 meeting rooms, a banquet hall and smoke-free property
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 84 rooms boast comforts such as 24-hour room service, in addition to amenities such as free WiFi. Guest reviews highly rate the cleanliness rooms at the property.
  • Extra conveniences in all rooms include:
    • Bathrooms with baths or showers and free toiletries
    • LED TVs with digital channels
    • Heating, daily housekeeping and desks

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

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Frequently asked questions

Is Mercure Tunbridge Wells Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Mercure Tunbridge Wells Hotel?

As of 29 Oct 2026, prices found for a 1-night stay for 2 adults at Mercure Tunbridge Wells Hotel on 22 Nov 2026 start from RM303, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Tunbridge Wells Hotel?

Self-parking is available for GBP 12 per day.

What time is check-in at Mercure Tunbridge Wells Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Tunbridge Wells Hotel?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Tunbridge Wells Hotel located?

Situated in Royal Tunbridge Wells, this hotel is 1.5 mi (2.5 km) from Dunorlan Park and 2.9 mi (4.6 km) from Pantiles. Tonbridge Castle and Hop Farm Family Park are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Tunbridge Wells Hotel Reviews

7.8

Good

8.0

Cleanliness

7.8

Location

8.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 325 out of 1001 reviews
Rating 8 - Good. 368 out of 1001 reviews
Rating 6 - Okay. 192 out of 1001 reviews
Rating 4 - Poor. 69 out of 1001 reviews
Rating 2 - Terrible. 47 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Such friendly staff, comfy bed, great food!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay lovely breakfast. Friendly staff.
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property needs work. Our room had marks on the walls, bathroom was mouldy and water would not drain away in the sink. Very disappointing. So glad we had only booked one night. Highlight of the stay was the male receptionist who booked us in, he was very friendly and welcoming.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic breakfast! Friendly and helpful staff.Enjoyed our stay!
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and professional, room pleasant with tea/coffee making facilities; small fridge would have been useful for the water that was also provided. Would book again although the brasserie menu was a little limited - not much in the way of fish dishes and would prefer more traditional options. Breakfast was substantial with choice of continental, cereal, fruit as well as good range of cooked items
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Good location and very good staff Food in hotel was very bad tasted like frozen microwaved food and would advise not to eat We had evening meal and breakfast both bad Hotel is dated inside but ok value for money
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities
Expensive parking for a hotel you can only access by car, hard beds and creaky floors. Clean property and polite staff though
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff were excellent and very helpful at check in. Parking is good Didn’t stay for breakfast as had to leave early The room was tired but bedding was clean and the room was a good size It was a really warm evening and the staff provided us with a really good fan
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good stay. The only issue I had was that you have to pay an overnight car parking fee and this wasn’t disclosed on Expedia. Breakfast was good and the staff were friendly too.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room , pleasant staff and convenient
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking at a modest fee. Staff were very helpful. Property showing wear and tear but acceptable.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the Mercure staff , particularly reception and the bar staff extremely pleasant and helpful. The only downside was that we had major problems with the tv, which was unwatchable andthe staff said that there were problems with the aerial
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean and friendly staff
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness
Friendly staff Clean room
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were brilliant !!!!!!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on a great location with great staff.
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Disliked: Cleanliness, amenities, property conditions & facilities
Very tired and shabby, can't believe its 4 star, an absolute disgrace that as a resident you have to pay £10 night parking, extractor fan in bathroom not working, toilet seat loose and moves from side to side, rust on the wall from the bath grab handle, sticky tape to repair a cracked window, bedroom furniture chipped and scratched, I found 2 peanuts on the floor which would suggest that the room was not hoovered, as for breakfast we had read other reviews about that and once again it was very expensive, so we went across the road to the garden centre, fantastic selection and great price.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good breakfast overall good stay
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
I was very happy with this hotel, everything was clean and tidy, the staff were polite and very help, the breakfast food was plenty and well presented, checkin was also easy and quick, the rooms were well laid out and clean, very happy
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Staff & service, amenities
Staff were fantastic, hotel is easy to get to and find. Great location for the hospital, Tesco and for all the heritage sites around.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Reception staff at check was very helpful and amenable. Breakfast staff were courteous and helpful.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Clean room, friendly staff.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with really friendly staff.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, good size rooms and parking
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and the bed was very comfortable.
Stayed 2 nights in Mar 2025