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Reviews of Best Western Plus City Hotel Gouda

4 out of 5
Best Western Plus City Hotel Gouda
Hoge Gouwe 201, Gouda

Reviews

9.0

Wonderful

Rating 10 - Excellent. 219 out of 414 reviews" "
Rating 8 - Good. 172 out of 414 reviews" "
Rating 6 - Okay. 13 out of 414 reviews" "
Rating 4 - Poor. 6 out of 414 reviews" "
Rating 2 - Terrible. 4 out of 414 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lack of privacy whilst showering would be my concern if visiting Gouda again. I was on a cycling trip and shared the room with a friend
Stayed 1 night in May 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service
Very nice hotel. The only problem was I had difficulty in getting in to the bath, and the floor of the bath was very slippery. Have a knee problem and it was not safe. I asked for a rubber slip mat, but there wasn’t one available.
Stayed 4 nights in Mar 2024

10/10 Excellent

Ron, marshfield

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is right in the center of town
Stayed 2 nights in Mar 2024

8/10 Good

JAMES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Room was fine. Good breakfast. Evening food limited but acceptable. It's so close to many eating places in city centre that they would be pressed to offer more.
Stayed 3 nights in Feb 2024
Response from Front Office employee on 21 Feb 2024
Dear James,Thank you for your wonderful review!Hopefully we can we welcome you again.Kind regards,Eva Mandylakis

10/10 Excellent

JOHANNA

Stayed 2 nights in Jan 2024

8/10 Good

Marcel

Liked: Staff & service
Stayed 3 nights in Dec 2023

4/10 Poor

Susan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had two dirty cups in it and the toilet floor was dirty. When I looked for the receptionist he was nowhere to be seen - I had to ask a kitchen man for two clean cups. I was then really worried about the cleanliness of the whole room
Response from Front Office Supervisor on 10 Nov 2023
Dear Mrs. Nolan,Thank you for your feedback!I just send you an message by mail.Hopefully we can welcome you again in the future!Kind regards,Shivangheni Kalika

10/10 Excellent

Meagan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleasantly surprised but just how nice this hotel was. We had a lovely big room with a nice view. Great water pressure in the shower. Breakfast had lots of options.
Response from Front Office Supervisor on 10 Nov 2023
Dear Meagan,Thank you for your wonderful review!Hopefully we can welcome you again in the future!Kind regards,Shivangheni Kalika

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome room and excellent service.
Stayed 1 night in Sep 2023
Response from Front Office Supervisor on 10 Nov 2023
Dear Sharon,Thank you for your wonderful revieuw!Hopefully we can welcome you again in the future!Kind regards,Shivangheni Kalika

8/10 Good

Ian

Liked: Cleanliness, amenities, property conditions & facilities
Good hotel modern for Gouda. Good modern rooms that were air-coned and quiet. Walkable to sights and restaurants. Easy parking.
Response from Front Office Supervisor on 10 Nov 2023
Good afternoon Ian,Thank you for your wonderful review!Hopefully we can welcome you again in the future!Kind regards,Shivangheni Kalika

6/10 Okay

Diane

Stayed 2 nights in Jul 2023

10/10 Excellent

Patrick

Stayed 1 night in May 2023
Response from Front Office employee on 1 Dec 2023
Dear Patrick,Thank you for your review! We hope we may welcome you again in the future.With kind regards,Eva MandylakisBest Western Plus City Hotel Gouda

10/10 Excellent

Seok Bee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023

10/10 Excellent

Yasuhiro

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの対応が親切丁寧で良かった。
Stayed 1 night in Apr 2023

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
I stayed in the suite and the room was spacious and very comfortable. The staff were welcoming and very helpful - excellent service. Hotel was easy to walk to from the train station.
Stayed 1 night in Feb 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When in Gouda, I always enjoy staying at the Best Western. It is the best hotel in the area.
Stayed 3 nights in Dec 2022

10/10 Excellent

Pamela, Missouri city

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was great, good location to town center and the train station. Staff were friendly and the lounge was a lot of fun. Room was typical European size but adequate for what I needed. My only complaint was the WiFi and that was my only connection to back home and there were 2 out of 5 nights where I had no signal at all. Very frustrating.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good in city hotel
Two night stay taking in the sights of Gouda and Delft .. nice location and overall quiet in spite of being in town. Only complaints were that the room wifi was weak (front desk said they were working on it) and it seemed odd that they stopped the free coffee in reception at 12 noon. Yes we had coffee pot and fixings in the room, but would have been nice to have a fancy coffee like cappuccino before bed. We stayed at Best Western in Groningen and there the machine was available 24 hours
Stayed 2 nights in Oct 2022

10/10 Excellent

Frank

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Zhengyu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, very good location, 10 minutes walk to train station, 5 minutes walk to old town center.
Stayed 2 nights in Sep 2022

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goudse Glazen
Very good stay in a lovely hotel that is within easy walking distance from the town centre and the train station. Gouda has got a range of lovely buildings and as it is celebrating 750 yrs we also managed to see the famous Glazen van Gouda in the St Jans church.
Stayed 2 nights in Sep 2022
Response from Front Office employee on 15 Nov 2023
Dear Andres,What a great review! :)Nice to read, that you had a good stay with us!Hopefully we can welcome you again.Kind regards,Eva Mandylakis

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was within walking distance of the train station and walking distance of the lovely town center. The room was clean and quiet.
Stayed 2 nights in Jul 2022

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Brent, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice check in person. Great room. Large and creatively designed. Good location for bicycles. Close to center of community.
Stayed 1 night in Jul 2022

10/10 Excellent

Mary Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Emilia

Stayed 2 nights in May 2022

10/10 Excellent

Ron, marshfield

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the city Its clean People are friendly
Stayed 1 night in May 2022

6/10 Okay

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Apr 2022

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel just 5 minutos walking to the city centre…. Great breakfast! ( not included) Really and helpful staff. Nice and clean rooms
Stayed 1 night in Mar 2022

10/10 Excellent

Sebastiaan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Lucien, Ulm

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Walking distance from town centre, price.
Stayed 2 nights in Mar 2022

8/10 Good

Seok Bee

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Nov 2021

8/10 Good

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean apartment.
Stayed 1 night in Nov 2021

10/10 Excellent

Morris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
The staff was excellent. The room was spotless. They had a secure place for my bike. The breakfast was great.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good family trip
A great few days in the city of Gouda. The staff were very friendly and helpful. The parking was easy and convenient. A few little issues with the restocking of things in the room were dealt with quickly and efficiently. The hotel is located a short walk from the market square in a convenient quiet location. I would recommend this hotel.
Stayed 3 nights in Aug 2021

10/10 Excellent

Pavol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waddinxveen trip
Nice modern hotel, very nice staff
Stayed 1 night in Jan 2021

10/10 Excellent

Pavol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waddinxveen trip
Nice modern hotel, very nice staff
Stayed 1 night in Jan 2021

10/10 Excellent

Pavol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waddinxveen trip
Nice lobby, restaurant and room, and staff
Stayed 1 night in Jan 2021

8/10 Good

R.C.

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

4/10 Poor

Mano, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Beds are absolutely terrible. Cleaning of the room is terrible. They leave the dirty towels and sheets even when you lay them on the floor.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice enough hotel.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel reception said that what Expedia sold me does not match the room (Expedia: executive room with double sofa bed) however hotel provided a single sofa bed. The reception said they don’t care about what Expedia requests. This is disappointing because we go to the hotel arriving 9 pm with an expectation and it is very difficult to change it at that time. I would expect Expedia to quote what the hotel provides rather than what they might provide. In general hotel was clean. Breakfast was poor. They didn’t cook the type of eggs I wanted. They didn’t make cappuccino. They had coffee machine which made bad coffee. They had good choices of cheese. Reception gave us 3 room keys one of them didn’t work. They didn’t give us the usual info the reception gives like breakfast time, on site facilities. I asked the reception whether there are good restaurants around. She said they are all closing at 22:00. We ourselves found a very good and Unique restaurant which served until midnight
Stayed 1 night in Oct 2019

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

R D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Johannes

Stayed 1 night in Aug 2019